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68 complaints
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P
3:26 pm

Concentra - Inadequate healthcare/uncertified physician referral

I have been seen at concentra for

on the job injury since 8/19/2021.

There have been several incidences

where signature from physician was

not completed. Owcp and i have

advised that these signatures are

required. I was referred to a dr.

Kujak for a pm&r on 2/17/2022. Then it

changed to a pr4 with the same dr

kujak.On 3/7/2022 per consultation

with clinic manager and director(np

informed me of how the change was

made on 3/12/2022). I went to this appt.

And found that dr. Kijak could not

assist/treat me due to not being

certified for 6th edition(federal). On

3/12/2022 at a follow-up with np

maqsood, she informed me that she

had no experience with fedral

employees(usps) and i was her only

one. This was her explanation on

sending me 125 mile rt. I asked her

wasn't it part of her job to know

the qualification of the medical

professional she was referring a

patient or me too?" she went on to

say"this is who they wanted you to

see". I'm amazed at the disconnect

for decisions that surrounds my

health care and her lack of

accountability and professionalism.

I am now having to wait for a ime/qme

in order to recieve medication

recommended by a previous referal

(completed on 2/7/2022) by dr. Belfer.

Both of these referal where under

the concentra umbrella, so

knowing the qualification of the

medical professional was not out

of reach. I continue to suffer from

6-10 hours of sleep in a 3 day

timeline, high anxiety and mental

anquish.

On 5/16/2022m i was notified again that

the decision to change from a pm&r

to a p24 was the decision of the

director(this came from

leticia/clinic manager). She also

gave me the directors name at this

time(m. Tenison) while i was in the room with

katherine(pa). Leticia stated that dr.

Kujak was now in the process of

becoming certified for 6th edition,

that the director nor she knew of

her uncertified status. I have asked numerous times (via phone, in person) for concentra's business license. I even called select medical to inquire:concentra stated (1) information not availabe, select medical(1) will have someone contact me and on 5/16/2022 concentra's clinic manager(leticia) informs me, per select medical's legal team, the business license will not be shared with me.

*in these 8 months of being seen by concentra for head injury/light sensitivity, i haven't been sent for a ct scan, mri, vision testing or any other testing. All they do is send you to doctor's under their umbrella for absolutely nothing and then boomerang back for a follow-up and another referal., i was seen by katherine

upoff. This was my first time seeing

her and she confirmed she was new,

after i asked about the long

wait(she stated she was new and

went where they told her too). I

proceeded to end a call with

concentra(making a complaint).Pauphoff, then tells me it's a hipaa

violation talking on the phone. I let

her know that no violation has

occurred, due to the fact that no

identifying health information of

any patient was visible or spoke of,

other than my own. She exibited a

low source of hostility and

behavior of wanting to rush. She

breifly went over dr. Belfers

recommendation and stated she

knew nothing about the medication

suggested (emgality). She stated

she was uncomfortable with the

recommendation and was referring

me to pain management. I asked"why

have me go 150 odd mile to come back

to another referal?" i could

conclude by her facial e pression

that she was not used to answering

patients question and agitated.

Getting up and going the the other

side of the room toward the door,

she turns and says"i'm not stupid",

with this animalistic look on her

face. Where this outburst came

from i don't know. I explain to her

that i didn't believe she was stupid

or she wouldn't be in the position

she was in". With the look of"fight

or flight", she says"you can take

the referal or i'll close your case".

Who is this women and why should

she be unprofessional when talking

about my health. I do beleive, i am

allowed to question any and all

about my health care. She turns and

leaves the room. I leave and go out

to the lobby. I tell the front desk

what happened and ask for her name

while waiting for my work status

and future appointment. I then find

out weeks later that the original

work status i was given changed

without my knowledge. Retaliatory

behavior.I have been seen at concentra for

on the job injury since 8/19/2021.

There have been several incidences

where signature from physician was

not completed. Owcp and i have

advised that these signatures are

required. I was referred to a dr.

Kujak for a pm&r on 2/17/2022. Then it

changed to a pr4 with the same dr

kujak.On 3/7/2022 per consultation

with clinic manager and director(np

informed me of how the change was

made on 3/12/2022). I went to this appt.

And found that dr. Kujak could not

assist/treat me due to not being

certified for 6th edition(federal). On

3/12/2022 at a follow-up with np

maqsood, she informed me that she

had no experience with fedral

employees(usps) and i was her only

one. This was her explanation on

sending me 125 mile rt. I asked her

wasn't it part of her job to know

the qualification of the medical

professional she was referring a

patient or me too?" she went on to

say"this is who they wanted you to

see". I'm amazed at the disconnect

for decisions that surrounds my

health care and her lack of

accountability and professionalism.

I am now having to wait for a ime/qme

in order to recieve medication

recommended by a previous referal

(completed on 2/7/2022) by dr. Belfer.

Both of these referal where under

the concentra umbrella, so

knowing the qualification of the

medical professional was not out

of reach. I continue to suffer from

6-10 hours of sleep in a 3 day

timeline, high anxiety and mental

anquish.

On 5/16/2022m i was notified again that

the decision to change from a pm&r

to a p24 was the decision of the

director(this came from

leticia/clinic manager). She also

gave me the directors name at this

time(m. Tenison) while i was in the room with

katherine(pa). Leticia stated that dr.

Kujak was now in the process of

becoming certified for 6th edition,

that the director nor she knew of

her uncertified status. I have asked numerous times (via phone, in person) for concentra's business license. I even called select medical to inquire:concentra stated (1) information not availabe, select medical(1) will have someone contact me and on 5/16/2022 concentra's clinic manager(leticia) informs me, per select medical's legal team, the business license will not be shared with me.

*in these 8 months of being seen by concentra for head injury/light sensitivity, i haven't been sent for a ct scan, mri, vision testing or any other testing. All they do is send you to doctor's under their umbrella for absolutely nothing and then boomerang back for a follow-up and another referal.I am now waiting on another referal.

Desired outcome: I WANT THEIR BUSINESS LICENSE NUMBER

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E
3:16 pm

Concentra - Not Professional at all. They need more training.

I came in to one of your establishments for a TB test and a physical on may 3, 2022. I received my TB shot and I was told to come back on Friday may 6, 2022

That way they would be able to review my TB shot and I could receive my physical all at once. I was told to come in before 4:15. As I am waiting this I am sitting in the lobby waiting for my name to be called now I am being told I was suppose to come at 4:15 makes no sense to me I just don't understand. How there associates tell me one thing and now I am being told something else.

I'll find out a big problem and I think they need to be trained better. Last name Crisol took my blood pressure and didn't even have you take my coat off. Very unprofessional someone needs a step in and come check on us establishment.

Desired outcome: Better training

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J
May 11, 2022 3:51 am

Concentra... a person need not say anymore!

Concentra md santa fe, nm, couldn't understand the mumbings of an injured employee. (Employee injured on the job - TBI).

Do the genious doc called the "employer." Employer has been ebezzling from the company, told the doc "don't believe a thing he/she told you, he's just making an excuse to sue us!" Doc obediently obeys the supervisor, despite the patient's obvious signs of injury.

Concentra needs a class action law suite filed against them. They are scum wanabe dr's who side for the Employer, foregoing employee injury and illness.

Helpful?
0 0
P
May 18, 2022 3:51 am

Let's start one. I'm sick of them.

Helpful?
0 0
M
1:40 am

Concentra - Medical card for CDL

Few yrs ago a very rude concentra employee said I had a hernia and said I was unable to work. I had to find a doctor and wait to be seen.

He checked me out and immediately said you do not have a hernia. To be sure he made an appointment for an ultrasound. That procedure came out negative. Basically missed 3 wks of work without pay, spent my own money for medial services because of an incompetent concentra employee. This happened at a concentra in Phoenix on Thomas rd. EVERYONE YOU TALK TO HAS A HORRPR STORY. ITS LIKE THEY GET A KICKBACK IF THEY KEEP YOU FROM WORKING

Desired outcome: I GO TO A CHIROPRACTOR WHO DOES MED EXAMS FOR CDL DRIVERS. WELL WORTH THE $50

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A
4:38 pm

Concentra - No dot card

I went into the Bellmawr office on 3/14/22. This was to get a DOT physical. I got the physical done. When I went to get my paperwork I was given the copies of everything. I asked where is my card. They said they don't give out cards anymore. I had went in on 3/7/22 to get a physical not knowing when I came back from a workers Comp injury I would need another physical. But on the 7th I was given a card. Janie talked to me in a very condescending way. As a CDL Driver of 21 years you need a card in your wallet. You can get stopped and the computer system is down. The driver has nothing to show. I would like my card Thanks

Desired outcome: I want My DOT Card

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J
May 11, 2022 3:51 am

Concentra. Why don't you give him his card?

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Concentra - Medical examiner’s documentation

The past 3 days, I have been visiting Concentra on Polaris (Las Vegas) in order to fill out additional details as required by my company for my paperwork to be DOT compliant. Also, because they didn’t wish to wait on the doctor that performed the original exam, they created confusion by providing 2 dates without an explanation. Subsequently, I provided...

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T
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Concentra - Causing me to miss work

I'm waiting to get cleared to go back to work over something non-related to my work-related injury plus, They're treating my case as if I was a truck driver or something. The "DOT" and the "NTSB" are two different entities with differences in physical quality. They can't figure that out, My next step is gonna be legal representation! Because they had...

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Concentra - Service

I came to Concentra at 900 Northrop Rd. Wallingford CT for a DOT pre-employment drug screen & physical. My twin brother came with me & did the exact same drug test & physical. The problem arose when it came to my prescription. My brother & I are on the exact same prescription but he passed & I failed. I had my doctor fax over proof of diagnosis for my...

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L
3:31 pm

Concentra - Phone systems terrible

Hello
I am a nurse case manager and I manage worker's compensation cases and I call providers offices all over the US and I can tell you by far the Concentra offices no matter what location are HORRIBLE when trying to reach someone. The rings and rings and when it sounds like someone is picking up they disconnect you. This has happened to me in AZ and FL 305-593-2174 and many other states. Can you please look into this.

Desired outcome: Better communication

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G
7:21 pm
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Concentra - Failure to provide urgent care assistance

On January 6, 2022, my husband and I went to Concentra Urgent Care at 835 N Emerson Ave Ste. B, Greenwood, IN for my left arm that I had injured, it was swollen. I came in desiring some medical attention. Unfortunately, we were turned away, denied service because a lady (of Indian descent) refuse to accept my husband's Blue Shield Blue Cross health...

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Concentra - Waited 2 hours for uds and lab work.

I was sent by my travel agency to Concentra, Greensboro, NC today (01/06/2022) for pre-employment UDS and labs. I checked in at 0938. There was already a room full of people, I can understand that. At 11:00, my name still has not been called. So I politely asked an AA lady at the desk, "How much longer do you think before my name is called?". She said, "it...

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Concentra - Pre-employment testing done improperly or unlawfully

I was sent to a Concentra in California for a pre-employment tb test and a drug screen. I went to the location I was sent to several times and I was never asked for a photo ID. I have had these screens done in the past and they always ask for photo ID. Also, the sample that was taken appeared to be left in an unsecured location for almost 24 hours prior to...

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J
11:25 am

Concentra - Covid policy

I took my wife to the facility on Austin Bluffs and Academy on 10/19/2021 at 8am. The staff was rude to begin with and I was told I might have Covid so I couldn't stay with my wife. I asked for their policy information and was rebuffed rudely by the sitting manager. I stayed out in my car and worried about my wife.
Her ear was bleeding and it really concerned me. I told the staff I had my double Pfizer vaccination but they didn't care. This place needs empathy training. I still don't know the policies. Shameful service

Desired outcome: Caring services

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Concentra - Drug test

We call concentra at national city and by phone we was tell that the drug test take 40min we go to the location and they just take one hour to write my name on the form, the list order was not respected, people that arrive later than me was attended before for the same (product) drug test and at the second hour waiting I notify front desk that this lie make...

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C
5:03 pm

Concentra - Dr. Holland at Concentra in Escondido, Ca

June 2020, I injured my right shoulder on the job and was treated at Concentra in Escondido, Ca. It turns out I tore the rotator cuff in my right shoulder and Dr. Holland was the surgeon to fix my shoulder. He did not fix my shoulder, if anything the pain is worse then before he did his so-called surgery on my shoulder. He doesn't care about the patients he is supposed to be helping. He should not be allowed to "practice medicine". He has no compassion for the people he treats medically.

Desired outcome: None

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M
1:35 pm
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Concentra - I want my dot physical card to go to work

My complaint is of Dr. Angela UBA and her MA comments and actions during my DOT EXAM. THE MA rushed me and told rather vaguely where to go, which seemed to irritate her. Eye test asked if I wore glasses. Said not on my Class A License. So using my hand to cover my eyes was confusing because I failed in my right eye. Told her that I have prescription glasse...

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J
5:18 pm
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Concentra - Horrible service and long waiting for a urine test.

9/8/21- went in only for urine test... I waited over 2 hrs for a urine test! Work members were rude and clinic was unorganized. After waiting for two hrs, I went to a ma and asked them why was I on stand by until I receive a call if I was only going for a urine test for work purpose. She told me there were other people with major injuries... Mind you, I...

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M
6:09 pm

Concentra - Pre employment drug screen

So I got offered a job like usual I knew I would have to take a drug test. So I show up get the paperwork for the testing place. And I see concentra. Awesome I have had trouble with these people before and I'm not a negative person as long as you give me respect you won't have a problem with me. But now both times I have came here once in salt lake city. And the second time today here in Tucson. Both times they have told me I need to retest and everything it fucks me up. On top of this time she keeps my test and puts it in a bag and tells me I need to re test. First off why if I need to re test are you saving that sample? But this is bull shit I don't have problems any where els I take piss tests just this place. I'm so angry im shaking right now. And it takes a lot to get we worked up.

Desired outcome: Just a normal piss test not one where I'm left with no option but to show some stranger my genitalia and feel wronged after

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D
1:26 pm
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Concentra - Work injury

Concentra urgent care is the absolute worst medical provider I've ever experienced or dealt with, I've been mistreated, misdiagnosed, lied to, discriminated against and more. The doctors are only there for ur employers best interest not yours as an injured employee. It's disgusting. I was diagnosed with a sprain shoulder and somewhat treated for it, and...

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Y
5:45 pm

Concentra - cannot speak to a physical person, threatening billing request

They send out the bill quickly. The person I spoke to request to reprocess the claim never got the job done . Then I received 1 week later, the final notice and was threatened with a collecting agency coming. I tired to contact them again and was not able to a physical person. I left a message on the phone answering machine to call me back. I never got anything. They just want the money.

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Concentra - Accused of seeking “free” treatment after I already submitted authorization from claims adjuster

The worker's compensation doctor accused me of seeking free medical care "like so many others who come there pretending to be injured seeking free treatment", as he stated. I have future medical care from my insurance for the rest of my life and I don't appreciate being accused of wanting anything for free... A handout! No one handed me either insurance...

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