Concentra reviews and complaints 1
View all 102 complaintsConcentra - wait times
Ive been to Concentra about 3-4 times & every time I go there no matter what time of day it is there seems to be an extended waiting time no matter what your going there for. Today I went for a drug screen for a new job, I was told the wait time was 45 minutes. There were only 7 people in the waiting room. I waited over an hour & a half for a procedure that took less than 5 minutes to complete. Two people who came in after I did were called ahead of me which did not make sense at all. When I finally got up to go to the front desk the nurse says I'm next but at the same time I was after all next to the last person waiting. Ive been to several place to do drug screens & all of them are in & out procedures, nothing ever lasted over 15 minutes. Concentra is the worst place to ever have to go for anything. I will never choose to go there on my own. I checked in at 4:20 pm & my sample was collect at 5:40 pm. Once I went in it took less than 5 minutes. My experiences with this place is simply ridiculous. Hate is not the word for how I feel about this company..
The complaint has been investigated and resolved to the customer’s satisfaction.
We have received your comment. Thank you!