JustAnswer reviews & complaints 1475
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billing for unrequested service and membership - new zealand
Justanswer NZ has made un authorised deductions from my MasterCard account.
About 2 years ago I obtained legal advice. This was paid for. However on 16 July 2018 monthly deductions started for an initial 'lawyer' then for 'membership'. None of this was solicited by myself. I request/demand that all the payments specified below are immediately credited to my MC account
Bruce Mason, Ranfurly 9332, New Zealand. 25 October 2018
All communication to me at:
[protected]@gmail.com
-------------------------------------
For Justanswer, these transactions were made on the 16th July, 23rd July, 23rd Aug, 23rd Sept and 24 Oct 2018
Purchased
Processed
Card
Description
Credits
Debits
23 Oct '18
24 Oct '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
$79.00
23 Sep '18
24 Sep '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
$79.00
23 Aug '18
24 Aug '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
$79.00
23 Jul '18
24 Jul '18
8066
JUSTANSWER *MEMBERSHP [protected] CA
$79.00
16 Jul '18
17 Jul '18
8066
JUSTANSWER *LAWYER [protected] CA
$64.00
https://www.justanswer.com/newzealand-law/
is the NZ contact
The complaint has been investigated and resolved to the customer's satisfaction.
the way they do business in general
I needed an answer. I was prompted $5 to continue. No where in clear language did it state that another $23 Would be taken without my approval for the person answering my question. I made sure not to click on anything that stated "free trial" thinking, in the end, I'd only be charged $5. The $23 was not stated clearly enough for consumers to understand. This website then tried to charge another $28 for some other unknown reason, but my pre-paid card denied it thank God! This website needs to change the shady way it does business. Another thing is the fact that the "customer service" employees can barely speak English. I think she said I was getting a refund, but I could barely understand her poor English.
The complaint has been investigated and resolved to the customer's satisfaction.
debit card charge requesting refund from your company
I was forced to use your service when I had problems with my computer. I paid you $31 for that service. I did not agree to join your organization. I was charged for the membership this morning and I want my $46.00 back. In addition I am not going to pay you for this service. Just refund my money and cancel my debit card in your system and cancel any membership to your organization.
Jackie Tresler
I am complaining about the service level and the subsequent payment taken from my account
I joined under a 7 day trial period.I asked a question about my boiler, paid £5 and then waited and waited for a response.i messaged your expert on numerous occasions and was promised a response within a timeline.The timescales involved were never met.I was continually requesting some feedback all to no avail.
I did message that night saying how disappointed I was and that I wouldn't be joining or using you again.i now find that on 5th October you have now taken £25 from my account.if this is how your business model works then I would suggest that it is not very ethical.
I am not paying for a service that I did not receive.i have again logged on to your website and cancelled my membership.i have also requested that you refund the £25 again with immediate effect.
I note looking at various trust pilot websites for website scams that your website has been mentioned on numerous occasions.
Please would you acknowledge this message with an email to myself at tim.[protected]@imperialcars.co.uk, together with your confirmed action.
Thanks
Tim woods
taking money without authorisation from my bank
I signed up to JustAnswer a few weeks ago and asked a question. I got a pretty useless answer. The deal was that you could cancel membership after 5 days, which I did. I have now discovered that JustAnswer has taken over £30 from my bank account. I have tried to follow their website instructions to check whether they did cancel my account, as I had thought I had done, but there is no way of doing so. So I have been scammed by JustAnswer for over £30. And I cannot find any way (a) to get my money back and (b) ensure they will cease and desist from raiding my bank account.
Thanks. To be fair, the matter has been resolved and apparently my money is being returned. But I would never have noticed the deduction unless I had checked my bank account quite carefully.
unauthorized credit card charges
i submitted a quesion to "just answer" and they connected me to someone else without telling me i had to pay for it. All it said was i had to give my credit card number for a fully refundable $5.00 deposit. It gave another option for a $35 call to the mechanic which i declined. I noticed it charged me for the $35 anyways, but I let it go giving them the benefit of the doubt (maybe i missed a detail, not the end of the world its $35). Now i see a pending transaction on my credit card from "just answer" for an additional $55.00 which i definitely did not consent to. Had i known I would have had to pay for their services i never would have considered using them, as it would cost me less to call a few of my friends who are all mechanics, or just straight up taken my car to the shop instead. I used the site merely out of curiosity, to try to research the symptoms of my car online, and now somehow im ending up paying $95 for something I pretty much knew the answer to already.
The complaint has been investigated and resolved to the customer's satisfaction.
no solution given
I paid for an answer to my problem with Internet America Airmail. I could not get on because I cannot remember the old password. I have tried over and over. I paid the company to find an answer and one was not found but later I received a text telling me that they would work further but for another $47.00. I cannot afford this and am missing many very important emails. I would like a total refund of every dollar I paid in order to get help, of which I received none
refund
Although they have refunded me with 30 pounds paid for a service, I did not receive in a proper manner, they refunded to my bank card registered on the website, but this card and the account had been closed by the bank and the funds are now nowhere.The justanswer keep telling me that their payment processor shows successfully refunded and the funds has gone to the bank...on other side the bank tells me that the funds will bounce back to the sender, as there is no more bank account where the funds to arrive in...
This happens since more than a month and the issue isn't resolved at all.The bank advised me to ask the sender to check with their bank to do a full trace of the funds, but they are refusing simply because they rely on their payment processor only...
The complaint has been investigated and resolved to the customer's satisfaction.
membership subscription - [protected]
On October 5 you debited my credit card in the amount of $A 67.00. I want to know why this has occurred? I did not authorise any payments to you whatsoever. I have never used your service, and have no intentions of ever doing so. I expect you to provide me with a refund accordingly, and defer any charges in the future. Please respond to this message.
David Stent
Australia
The complaint has been investigated and resolved to the customer's satisfaction.
billing
In early august 2018 I used and paid for a solicitor using your service... I never signed up for membership yet a £65.00 membership fee was taken by u from my tsb current account 03/10/2018
My name is Philip McGrade and my UK mobile Tel me is [protected]
My email address is [protected]@yahoo.co.uk
Please return this unauthorised debit from my account and any other unauthorised amounts taken from my bank account previously and remove any of my bank or debit card details from your systems.
The complaint has been investigated and resolved to the customer's satisfaction.
consultation for auto mechanic diagnosis.
Transaction ID
[protected]-327
I subscribed to this service (Transaction ID [protected]-327) on the 26th of July for 15 dollars which a paid
I was then deducted another 15 dollars on the 3rd of September.
I have just been again deducted the same amount today 2nd October.
The service is suppose to be one-time not a monthly subscription.
Please a rectify the anomaly immediately and refund the amount unlawfully deducted from my account immediately before I take any further action.
I advice the company to rectify this as it is tarnishing the image of your company worldwide.
unauthorised credit card charge.
I have noticed that you have submitted a charge back in 18 SEPTEMBER $ 71 and on the 20 SEPTEMBER OF $ 2.41 for a membership fee which I did not take up.
I had reply at the same time from you that you had cancelled all the transaction.
Please arrange immediately a refund to my CITI BANK CREDIT CARD THAT YOU CHARGED WITHOUT AUTHORISATION.
I have notified CITI BANK of your unauthorised use of this card.
Thank you,
Robert Lavigne
Please reply to my complaint.
Robert Lavigne
a charge not agreed too
I was following a link from ms. Help as after their latest update install my desktop icons failed to load. It led to your web page which contained the ms acceptance icon so opened the page, paid the $5 asked for you to guarantee success of fix. On thay fee going through a page came up asking for $48 so I clicked out as appeared a phony to me as know m/s direct will help me as occurred when update was put on my comp.
26/09/2018visa purchase justanswer *tech help 4585-$48.00. This is a direct copy from my bank statement. I feel justifies $53 refund
The complaint has been investigated and resolved to the customer's satisfaction.
advice
Was charged 3 times totalling $120.00 for 10 minute chatbox with technician. I needed advice for recently repaired smart tv. I went to Samsung site and was mysteriously transferred to Just answer. They required a charge of $5, No info said that I would be charged further. I thought this was a site run by Samsung
They have since made 4 deductions from my card which has since been cancelled because of this scam
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized membership charged
I tried using your question service and ask about a problem I was having. Your claim was to have an answer in 9 minutes. Well some 6 hours later, nothing. I cancelled my request and you refunded the deposit paid.
My problem now is that you have charged me for a membership that was NOT requested. Why would I want a membership when you could not supply the answer?
Please refund the $38US to my account.
The complaint has been investigated and resolved to the customer's satisfaction.
invalid charges
JUSTANSWER *MEMBERSHP [protected] CA, US
That appears on my bank statement. 46.00 a month
Please understand -- I DO NOT use this service
I do not belong to this 'organization'. I do not want to belong to this 'organization'.
There is a mistake being made.
STOP charging me!
Also, it would be nice if you sent me the money you have ALREADY taken from my acct.
My husband id 90 and I am 81. Fixed income old folk do not need this kind of worry.
unauthorized credit card use
Yesterday 21 September 2018 I was connected through Iprimus to Just Answer because I had a problem with password. I switched off as it was only a password problem which Primus should have answered themselves. I was told there would be a $5 charge which would be refunded if the problem wasn't solved. The $5 has been refunded but I have been billed twice on my credit card for $54.00 and $55.77. Reference [protected].
Please refund my money immediately
just ask/dog
I have unauthorized charges on my CC. I used the service on 9/04 and 9/06. The charge of 5 and 14 dollars were authorized. Another charge of 29 was made on 9/13 that was unauthorized. I want a refund asap and take my CC of your file. I tried to cancel it but your site would not let me... Isn't this committing CC fraud!? My question was answered by Dr. Altman and no where can I find a customer number.
just answer seems to be a scam
I was transferred to Just Answer by a support team member from Gmail. I was asked for a refundable $5 deposit (7th September) but after paying this i found it was a lead in to taking another $73 (taken from my visa account on 10th September) which I refused to do. I cancelled my account and didn't respond to the "expert"
1. I want to be reassured that no more unauthorised money will be taken out of my visa account now that you have my account details
2. I didn't receive any advice
3. It was an extremely underhand system of extracting a further payment without prior clearly explaining what the "advice" entailed.
4. The mechanism for complaining to Just answer directly is difficult to access. I was asked for a further $5 and even more money from a lawyer / expert for information on making a complaint.
Michael Lawrence
technical advice re panasonic vcr/dvd combo remote control.
On checking my debit card statement I notice you have charged me $48 on 4/7/18. This was on top of the $5 deposit debited on 1/7/18.
As I do not recall receiving a satisfactory answer I am surprised that this amount was charged when I expected a refund of my deposit.
If I recall, I advised you of not being satisified at the time. Perhaps the answer to my question was the information was notavailable.
I would expect a refund of the amounts debited please.
There is a reference on the debit card statement: *TECH HELP CA [protected].
Perhaps I am mistaken, but I don't think so.
I would appreciate your early comments, preferably by e-mail to [protected]@powerup.com.au
With thanks, Jon.
JustAnswer In-depth Review
Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.
Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.
Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.
Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.
Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.
Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.
Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.
User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.
Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.
Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.
Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.
Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.
Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.
Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.
Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.
Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.
Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.
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Frequently asked questions (FAQ) about JustAnswer
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
JustAnswer contacts
Phone number
800-942-4543Website
www.justanswer.comMost discussed JustAnswer complaints
Clogged kitchen sinkRecent comments about JustAnswer company
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