JustAnswer

Went online to ask a simple question I had failed to ask my doctor today (and now his office is closed) - gave all the information several times in what looked like a live chat with the PA (although it kept repeating itself - same words - later) and said a doctor was waiting - but first they needed a refundable $5. So I put in my Capital One Credit Card. Rejected by Paypal. Then I put in my debit card. Rejected. I put in my second debit card for another bank - rejected. When I tried to get back to the PA and explained this, I just got in the loop (the doctor is waiting - put in your $5.)

Checked with Capital One and saw that the $5 was pending. Asked them to cancel it. Never got an answer; never got a live response from anyone at Just Answer.

A charge has appeared on my monthly statement for $47 from JustAnswer without my consent. I never signed up for a monthly subscription. This charge only appears on my bank statement, and does not appear on my order history on the Just Answer website. I demand a refund immediately. Charge occurred 7/26/2018. This is a deceitful practice and must be resolved.

Dr David Griesel; Acc Number8776043160; order number [protected]-290.
I had one only question with reply. I never instructed or requested any further assistance nor membership of any kind. I am Charged for RSA R 86-00 monthly on my credit card, I cancelled my membership but I am still charged. Pleas stop this Debit Order on my Credit Card immediately. I tried to attach a copy of this transaction scanned, appears to be non compatible.

The answer to my question, was not acceptable and I told you of this. You still took the.initial payment and.have.continued to steal more money.out of my.account. I did not state at any time Was I happy with the.stupid answer I received and the ageement does state that the money would.come out of my account if the answer was satisfactory and it was not I want a full.refund for the initial.payment and the following months you have.taken money out of my account. To say that this is a scam is an understatement it is daylight robbery. You have no record of my email address yet you still take.money every month

I did not authorize these charges and did not receive any sort of service or product. these are fraudulent charges stemming from a scam web site. please refund my money immediately. kara mcdowell [protected]

Charges;
05/09/2018 $5.00 justanswer *depos chk card pur [protected] ca 023048
05/14/2018 $29.00 justanswer *docto chk card pur [protected] ca 097992

My iphone was not working due to some liquid damage. I never recieved any proper response. I registered because it said 5$ then automatically 54$ was deducted from my account on the same day. Again after a week 74$ was deducted telling you have registered for a free trial. I just want all the money refunded to my account. I think its a spam please help me get me back my money.

I called on Microsoft to help me and evidently I got someone on "just answer. I am not happy at all. You all charged me 5.00 and then another 42.00 on 7/9/ 2018 and then today I was charged 39.00 today that was taken out of my bank account. I called to get help and I think it is a SCAM and I do expect an answer. I do not want your help any more. I was not told about a Trial period and being stuck with this I think you all misrepresented your stuff and I do not appreciate it. I called to get someone to take what I thought was a virus which was really a scam and the guy did I think help me. He took it off. but now I am charged multiple times for a service that I did not agree to. I did agree to the 42.00. Actually it was a 5.00 charge. The I think there was a mention of 42.00. I know nothing about agreeing to a 39.00 charge and I want a refund ASAP. I want what ever you are trying to do to stop. I do not want your service any more. I do not think you are honest. So please I will copy this and if I have to go to other extremes I will. Thanks I expect a response within 24 hours. I do not want you all to have my email but I want this corrected as soon as possible.

My credit card has been charged $46 for some recurring membership fee on 07/12/2018 by JUSTANSWER, CA. When I check JustAnswer.com there is no record of any transaction or order. I am absolutely certain that I have not authorized such a charge and definitely never enrolled in any recurring auto-payments.
Looking at other similar complaints it is clear this is a scam. I'll have to change my credit card ASAP.

I asked for one time assistence in March but they continue to charge my account repeatedly. I demand immediate refund of funds already withdrawn and halting any further action in my account.
I let the operator of the service to make the required adjustments in my table top computer and upon satisfactory changes the transaction was finished. I did not agreed to pay for continued Membeship of any kind.
Its a scam.

I am from Melbourne Australia, I have a new Canon printer under warranty. I was using Google to get Canon Australia. Your operator came on the line, on the 8th June 2018, I gave my credit card details without knowing that was Just Answer. As soon as I realized it was your company I told the operator not to use my ANZ credit card & disconnect her. Used Canon Australia and rectified my problem on the same day after few minutes.
I found I was charged on to my credit card as "Just Answer Deposit [protected]" A$5.15 and "Tech Help" A$45.32. No service rendered or any contact or communication established for Technical Help.
Only the amount for the operator's amount A$5.15 was reimbursed. Not the amount A$45.32 Tech Help. Would you charge your customers without proper help or contact established. ANZ Bank states that, they are still investigating for that last two weeks. Have they had any contacts with your company pertaining to this matter.
[protected]@yahoo.com. au
(61) [protected] (mobile)

On 6/8/2018 I contacted Just Answer for help. I paid the $39.00 they said would have to be paid. Later I find out that on that same day the charged me an additional $43.00. I had only spoke with them one time and they could not resolve my issue.

After scanning my Bank Statement, I find that there has been another $58.00 removed from my account on 6/15/2018 for a Membership. I never requested a membership and the amounts they have taken from my account is fraudulent.
I am requesting a refund for the June 8, 2018 second charge of $48.00 as well as the June 15, 2018 charge of $58.00

Justin's doesn't have a clear f schedule. They advertizing $5.00 and then add 40 more. They automatically put you into a 7 day free trial. Which they don't tell you. When th 7 day period is over you are automatically put into a monthly period. non of which do thy tell you about. Their billing is in Manila and th English is bad. I now want to tell everyone that JustAnswer is not to be trusted.

i used this service once only and paid by debit card in december 19th
i have now been billed for the last 5mths $95/mth . i havent been paying much attention to my bank statement till today so now i have un subscribed from them even though i had no idea that i was signing up for a monthly subscription at the time i used their service. My issue is that they never made it clear that this was a subscription and i expect that they will bill me again for this month, I believe this to be unethical as i only used the service once so i think i should be refunded every month after the first months bill which is $475 and maybe another $95 if they bill me for this month

logged on to this site for some help with my dryer. Cost was advertised as 5 or 8 dollars. talked to a person (chat) for a bit not much help there. then I got billed 40 bucks and later an other 55. for what? nowhere did it say that this was a subscription service. Then the person on the other end pestered me for a rating which I finally gave.
This is a total ripoff. I would like to get the 55 $ back.

I contacted Just Answer yesterday under the mistaken impression that it was somewhere in Microsoft to sort out purchase & download problems & was dunned of SAR640 without finding anywhere to ask for specific help. OK, it is a lot of money to pay but maybe you can make it worth my while.

Before I went to England towards the end of April, I had to persuade Microsoft to download MS Office (Personal) rather than any of the other versions - including 2016!

I went off confident that I'd made my point, only to return on or about 22 May to find that Microsoft had taken SAR899 from my current a/c using my Visa cheque card (# ends in 7446). At the same time, I had a massive download of what seems to be some unknown version of MS Office.

Before thinking of what was going on, I tried to do the download, only to get the repeated message "We couldn't contact the server [which server?]. Please try again in a few minutes (0x80072F8F)." This went on for about 3h.

Please, for my SAR640, may I know:
which version of MS office has been sent to me?
if it is not the Personal option, how can I scrub off what is essentially a disc clog?
how do I get a refund of the SAR810 (i.e. SAR899 - SAR 89) lifted from me using my cheque card?

Yours,
Stephen Cridland (stephen.[protected]@bucknet.co.za)

I typed in the internet about how to remove headrests from Audi A5. I gave them my details of car got a reply half hour later but was not for my car for a different model text back saying it wasn't the right answer he said it would be easier to call me and charged me 22 pound only to be told due to complications he couldn't call asked to be transferred to another mechanic but waited fourty five minutes and still heard nothing just looked on my bank and you taken another 24 pounds for what I don't know I want to be reimbursed all of what you've taken as I have not received the service I was told I would receive or I will go to ombudsman for advise please reply and sort this out as it's disgusting you are basically stealing money from my account

I had a debit placed on my account of 52 euros, 19th May 2018 I was told my fee was refundable if no answer and that the fee was 5 us dollars. I was asked to supply more details but your screen would not accept my details as i did not live in north america so my spanish post code or zip code was rejected. I got no answer to my question as i could not advance from that screen

I was working with one of your techs trying to solve an email problem I had that suddenly happened. The tech's name on the discussion sheet is Uranmail. It became obvious to me that he couldn't solve my problem and at the end of the discussion he came back with a very unethical response that really upset me. I had stated to him that I thought he was too proud to ask some one else for help. He responded as follows: "The problem was me". I actually did a print screen of the last part of the discussion. See below:
Your 'compliant details' note regarding attaching a copy or the incident was what I wanted to do, but you didn't explain how to add an attachment (except photos or videos). There is no location to click to attach a copy of an email or a copy of the incident!

Needed to repair an ice machine on a refrigerator and require advice as to why I could not get the water to run. I entered my credit card to pay a $5 fee to receive advice (was refunded). I did not receive an answer from them or any service. My complaint is that I didn't receive any service within 3 days nor sign up and now a 64$ per month charge has come through twice . No return emails on this subject. I have received an email acknowledging my cancellation but how do I get my $128 (Canadian)refunded. My order ID is [protected]-927. The phone number listed states I can not access them from my calling area. I used this service on March 23rd, 2018. They acknowledge my cancellation but do not stop the charges.

On March 26/2018 Iask 1 question and was charged $34.06 for membership.
The question was about a 1993 Ford Ranger check engine warning light.
The answer was, Check computer.
After following directions . I spent over $500.00 to fix the problem. I did not have to replace the computer.
The answer I got from Just Answer was a waste of my Time and Money.
On April 26/2018 I got another charge on my Credit Card for $34.00 from Just Answer.
I have not ask another question on Just Answer since March 26/2018.
I think Just Answer is a waste of my Time and Money.
CANCEL membership and refund the April 26/2018 charge of $34.00 to my Credit card.