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Empire Today / hardwood flooring

1 Columbus, OH, United States

If I could give this zero stars I would. I would NOT recommend Empire Flooring to anyone. They are a scam!! First, they send a smooth talking sales guy out to talk you into not only their product but how great their customer service is. Second, they take your money...over 10k. Third they install beautiful flooring in March 2017 that creaks and pops all over the entire floor. Then they send someone out, get it approved to replace the entire floor in November 2017 BUT now won't return your phone call to set up. Then wait a few months meanwhile ignoring all the calls you've placed to them. Have someone from corporate call in February 2018 to take care of you because it's been over 9 mos and he wants to get it taken care of. You tell him someone was to follow up only to find out she's no longer with the company. He tells you he will call back. You call back weeks later after no return call only to find he's no longer with the company. Continue calling to have no one return your call. Reach another someone in corporate March 2018 who has to go thru all the paperwork to catch up to what they are suppose to be doing. Promises to call the next afternoon. Doesn't. You call the following week giving Empire once again the benefit of the doubt. Leave a message. No return call. Someone calls you again in June 2018, mind you over a year of install has gone by, you say you're tired of dealing with the back and no forth and say you want refunded. He says he can't authorize that but will talk to someone who can. However he throws you a pitch and promises he will personally make things right if you give them another chance. You agree. They send someone out who wants to install Luxury Vinyl Plank instead of Hardwood. You say absolutely not. And haven't heard from them since. Just today my husband called them AGAIN talked to Anjelic in Corporate and refuses to refund our money but says they fix the problem and will have to call us back. I am furious!!! I am not only reporting them to Better Business Bureau I'm calling the local news! DO NOT BUY FROM THEM AS THEY PROMISE YOU EVERYTHING UP FRONT INCLUDING SUPPORT FROM CUSTOMER RELATIONS BUT ONCE THEY HAVE YOUR MONEY AND ARE DONE WITH INSTALL THEY WONT RETURN YOU PHONE CALLS.

Sep 4, 2018

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