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Empire Today Complaints & Reviews

Empire Today / carpet insulation

TAMMY ann on Dec 11, 2018

Had salesman out with samples. Was told that the carpet I chose was better than the carpet that I was taking out. The carpet was installed and its junk. Way less quality than I had. Why would I want to down grade my carpet???? The carpet is so thin the nails protrude through. I called and...

Empire Today / flooring

jayyyyson on Dec 3, 2018

The salesman came out and did a great job "selling" to bad he was full of it! First part was the financing, he quoted me $27000, to which I agreed. I then filled out the finance application which was only approved to 19k. That's when he told me that 19k was the most the finance company...

Empire Today / carpet installation and damaged tile

CClement on Dec 3, 2018

I guess I should have read all the complaints before I called this company. The installers did not speak any english... the GM in Tampa will not speak to me (the consumer)... he hides be his secretary. Empire Flooring is a joke and they do not care about you after you purchase their...

Empire Today / window treatment repair

Caralam on Dec 1, 2018

I had a window treatment done by Empire a few years back. It was a bamboo type roll up shade but they put a thin backing for privacy which I wanted. The window was my front room. It is a larger center window with 2 smaller side windows - nothing huge - but Empire charged me $1000.00...

Empire Today / product and service

RC_Anderson09 on Nov 29, 2018

I purchased lament flooring November 4, the installer put in the wrong color trim and threshold. I have had 5 install appointments to replace and no one has shown up or had the decency to call. I have lost money with taking off so many times in 1 month and have had it with Empire...

Empire Today / blinds installation

Jo$$$ on Nov 27, 2018

This is Marla Kinnaman. 317-468-3920. I ordered blinds with you 4-6 weeks ago. I was called, by your staff, 1.5 weeks ago to let me know that they are ready for installation. At that time, an appointment was scheduled for November 28 between 9-11am. Since I scheduled so far in the future...

[Resolved] Empire Today / vinyl floor

terryl53 on Nov 13, 2018

The floor was just put down and we noticed a tear in the vinyl. I called several times and it took forever to get a response. they finally came to the house after making me lose another days pay they were suppose to show up between 3 and 4 and got there at 8pm with his family in the...

[Resolved] Empire Today / floor installation

Donald barham on Nov 10, 2018

I purchased Vinyl floors for my upstairs in October of 2017 and finished paying for them in October of 2018 under a special deal. Soon after the install I noticed bumps in the flooring and they came back out and repaired. A month or so ago I noticed the same bumps in the floor and a space...

[Resolved] Empire Today / Unethical behavior from Empire

YolandaMendez1 on Nov 2, 2018

Started with over pricing, once they went down on the price, they installed next day. But to follow up on issues would take months. Still today I have called and recorded several phone extensions number and yet to get a call. Or if they do call and I missed it and I return the call again, I go...

[Resolved] Empire Today / carpet installation

JeanneV on Oct 25, 2018

I didn't finish my complaint above. After the installers did not show up and I never heard about my deposit, Empire called about 2 months later to reschedule my installation. Since I didn't want to lose my deposit (about $200) and we still needed new carpet, I stupidly agreed to another...

[Resolved] Empire Today - Flooring / laminate flooring 9mm cannot be replaced

Barbara Corzonkoff on Oct 25, 2018

We initially had laminate floors and rugs installed in our home in September 2017. In June 2018, we had a water leak in the kitchen which affected the laminate in the galley kitchen. We called Empire to help with replacing the laminate. The salesman came out in June 2018, provided us with...

[Resolved] Empire Today / carpet, laminate, lvt

Patricia Tyson on Oct 24, 2018

I can call Empire back in September someone came out to give me a estimate. I knew exactly what I wanted so it didn't take very long set up appointments for October because I was having my house painted. October 6 Was my first schedule appointment for the LVT to be installed on the...

[Resolved] Empire Today / installation service

Roxie Hart on Oct 19, 2018

My new carpet was installed 6 weeks ago on August 31st 2018. I like the carpet, but the installation efforts need attention. There are two seams in the hallway--one more unacceptable than the other. The tape used underneath continues to make a crackling noise under both seams, but the...

[Resolved] Empire Today / bathroom install

SusanShelton823 on Oct 17, 2018

I have spent almost $15000 to have laminate laid throughout my house. First, there was a huge problem with a discrepancy in the price once the installers got here. It ended up having to go through the national headquarters in order for Empire Today to agree to the price I was quoted and...

Empire Today / install repair

Jjones884 on Oct 13, 2018

Have had 2 missed appointments to repair carpet that they intalled. I was called and said they were on their way but never showed. When i called at the end of the day I was told that they had no one to send even thought they were on their way earlier. Been over a month trying to get thi...

Empire Today / laminate floors

cocobearmom on Oct 13, 2018

Laminate floor installed incorrectly. They made no room for expansion. Boards are popping up. Molding popped off. The glass on my fireplace cracked when the floor expanded. These problems have occurred for almost 2 years. They were not able to correct so now floor needs to ripped up and...

[Resolved] Empire Today / everything

Kezzy7210 on Oct 13, 2018

he representative told me that within 24 hours I would be contacted regarding the change of product. Roughly a week later on a Friday, I received a call to confirm my set up day for the installation, I mentioned that I wanted to change the product and had not heard back from anyone. They...

[Resolved] Empire Today / unreturned deposit due to death of customer job #v100552

RosalieNB on Oct 3, 2018

I made a request on September 4, 2018, regarding reimbursement for the remaining deposit on this cancelled installation. I've also made a request I made to on September 12, 2018. I've spoken to and emailed this request a third time on September 25, 2018. My...

[Resolved] Empire Today / laminate

Gregory David on Oct 2, 2018

On the 22nd of September we were scheduled for an installation of Gray Pearl Laminate, the installers showed up with 4 boxes of materials and needed 5. They left and said we would be contacted and we weren't. I called back on the 29th of September and spoke to "Devon". He assured me that...

Empire Today / carpet installation

kimres69 on Oct 1, 2018

Took time off for the carpet install. Day 1, they tore up the old. Day 2, no one showed up. Called multiple times, was told someone was coming. No one showed. They subcontracted out the install. Subcontractor didn't show. Subcontractor called that night and said he would come out if I paid...