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Empire Today Customer Care Service

Empire Today, LLC

333 Northwest Avenue
Melrose Park
United States - 60164

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Empire Today Complaints & Reviews

Empire Today / carpet installation

catmack on Oct 18, 2017
Empire Today Time Line 03/27/17 Carpet installed at 27519 Silver Cloud Ct, Corona, CA 92883 04/13/17 Empire sent installers back to repair open seams and other issues. 05/01/17 Empire Field Representatives came out to assess issues still not addressed. Took pictures and sample of padding...

Empire Today / floor

Mizzamy on Oct 16, 2017
This is the 3rd time we have used empire for flooring and this is gonna be the last time. The guys got here at 10am this morning and didnt leave until 6 30pm tonight. They job they had was only a 45 minite job. An hour after they got here they said they had to leave to go get a saw. They...

Empire Today / theft of my wife's engagement ring and diamond insert

dodie529 on Oct 16, 2017
the theft took place 3/30/17. there were 2 crews of 3 installers each. I have spoken to your customer service reps from 3 different states. everyone passes the buck and hopes I "go away". one rep, a woman named JEANNI, said it is now between loss prevention and the detective handling my...

Empire Today / floor replacement

Joan55 on Oct 16, 2017
Your company is a joke. Your salesman came out to my home. I told him that I wanted to replace my bathroom floor but there were soft spots by the toilet. I was pretty sure the subfloor needed replacement as well. Your representative said no problem. He showed me samples and I picked out a...

Empire Today / will not honor warranty

Leslie Boskey on Oct 13, 2017
Do not purchase pet proof carpet from empire today!! Let me share my experience. On 6/26 this very nice sales lady named angela pittman from empire today came to my house. She said that the empire today pet friendly pup pet urine protection carpet I was purchasing I would be able to clean...

Empire Today / community support

TRCWabash on Oct 9, 2017
Print all In new window It's Columbus Day ⛵️ All Aboard! Inbox x Empire Today Unsubscribe 10:06 AM (44 minutes ago) to me Schedule Now | View In Browser | Unsubscribe Visit EmpireToday.com Schedule Online Today All Aboard! Last Call on this Offer... SAVE $300* for Columbus Day! Discover...

Empire Today / poor schedule, bad ordering

Doug1000 on Oct 7, 2017
We have used Empire in years past, very happy. Called for Carpet/Lino install in a rental. Next day install as advertised, no way. It was two weeks!! Carpet sent out only enough for part of the job. We called The Scheduler to find out what was to be done, he said what can I do? Do you want...

Empire Today / engineered hardwood floor

Chris in Westerville on Oct 2, 2017
After wanting to install a hardwood floor for about 10 years we finally decided to do it after researching customer service/pricing/company reputation and decided to go with Empire Today. They were also running a special half off at the time. We called and got a quick appointment. The very...

Empire Today / the whole situation

Lacij888 on Sep 29, 2017
We purchased ceramic tile flooring from Empire about 2 years ago and we have had so many issues. Several inspectors came out and decided we needed a new floor because the grout was cracking and we had tiles coming up all over the place. We had 842sq foot of tile put in, the cost was over...

Empire Today / customer service

Angela Pendarvis on Sep 29, 2017
First I would like to introduce myself . My name is Angela Pandora's from Houston TX. I purchased over 7, 000 dollars of flooring last year from you, and had problems then. I went thou Hurricane Harvey and Had called Empire September 8, 2017 to send someone to give me a quote and install my...

Empire Today / damage found on new carpet installation

Ann Shirley on Sep 23, 2017
I had new carpet installed on August 21. 15 minutes after the installers left I found a pull under the furniture. I called immediately and a complaint was opened. I heard from empire and was assured that an inspector would call to make appt. I have never heard from anyone. I have called...

Empire Today / flooring/tile

Hilary in Westerville on Sep 21, 2017
For 12 years I would dream about the day that I could get new flooring for my house. Finally in January of 2017, I bit the bullet and called for a consultation. A overly friendly man, that was also a minister, showed up at my house and sold me on new flooring for my entire house, it wa...

Empire Today / carpet install

C linguist on Sep 12, 2017
On aug2 2017 we had our entire downstairs re carpeted. The installer left every seam showing including a 30 ft seam down the length of my living room. I called and spoke to customer service. They said they would send out and inspector. 3 calls leaving messages for customer service mgr...

Empire Today / empire today poor carpet installation and dismal customer service

Novo50 on Sep 12, 2017
Empire Sales rep, David Thayer visited 7/29/17. He provided a carpeting quote for approximately $2, 000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. This was during Empire's 1/2 off sale. He did not...

Empire Today / repairs needed no response

John Marthaler on Sep 11, 2017
I had a laminated floor installed July 3. After the installers left I noticed two stains on two boards at different areas It took several calls and several no shows before they came back to replace the boards in question. Before they left I notice several boards were a bulging up the...

Empire Today / laminate flooring on stairs

Pamela Hodges on Sep 10, 2017
EmpireToday installed laminate flooring on our steps and throughout most of our home. This was a sizeable job costing us around $11, 000. We love the flooring we chose it's absolutely beautiful. However, we have had two issues since the install one being resolve and the other not so much...

Empire Today / repair work to damaged home.

JMsR on Aug 22, 2017
Had LVP installed in June 2017. Flooring is gorgeous and should be for the price I paid. I asked about workmanship and whether the work was insured. I was told that the work was under warranty for 2 years, I specifically asked about damage to walls etc. As it turns out, I have made...

Empire Today / carpet installation

T. Parker on Aug 19, 2017
Had laminate installed week before last. Went great. Now suppose to have carpet installed in all 4 bedrooms. Was told to have all rooms empty, beds apart by 0800. No call by 915 so we called. Even though they confirmed installation, they now say they can't come out today!! Very Poor Customer...

Empire Today / hardwood floors

The Lampmart on Aug 18, 2017
I purchased Hardwood Floors from Empire Today and was given a lifetime warranty. The Molding is lifting up in the Living Room and it came completely off in the Hallway. I Contacted Empire Today 3 different times. Someone came out, one year ago. Measured Molding and never returned. Now...

Empire Today / complaint on services - sales guy ed

ABragg on Aug 16, 2017
sold us carpet and laminate on 8/12/2017 for over 4500, installation to start 8/15 Carpet and 8/16 for laminated. rec call on 8/15 not coming to do carpet a liability to do one a time. Now day 2, received call at 7:30AM be at house 1-2 hours, NOW ITS its 1:15PM, after 10 calls to CS and to...

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