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Empire Today Customer Care Service

Empire Today, LLC

333 Northwest Avenue
Melrose Park
Illinois
United States - 60164

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Empire Today Complaints & Reviews

Empire Today / laminate floor

Co
Corbett3861 on May 15, 2017
Empire installed wood floors in my family room and the service was so great, I decided to have laminate flooring in my kitchen, bathroom, pantry, foyer and laundry room. The flooring is not durable and has streaks throughout the laminate. The installers told me that once I cleaned the...

Empire Today / Empire today carpet installation

Je
Jessica Hunt on May 7, 2017
So if I could give zero stars to this horrific company I would. It all started on Tuesday May 2nd with out consultation. We were very specific that if they could not install on either Thursday or Friday of this week we could not use their company. As our movers were delivering our...

Empire Today / wood floor installation

Eu
Eunah001 on May 5, 2017
I had wood floors installed in my home by Empire today on 4/7/17. A couple weeks later my wood floor buckled & bubbled. I contacted Empire and they sent the contractors back out to inspect the floor. The moisture reading in the area of the bubbling was measuring at 78% they claimed that...

Empire Today / unethical behaviour-damages occurred at the home as a result of empire floor contractors

Cp
C. Patterson on May 2, 2017
From april 24-april 26th, empire floor contractors arrived at my home to install lvp floors. this is referencing activity #: 1-2567424638, contract #: 037faar282. the issues are: (1) empire floor contractors removed the bottom guides from the pantry door in the living room area to install...

Empire Today / carpet runner

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starcrestclydes@yahoo.com on Apr 12, 2017
We bought and paid for new carpet in our dining room which was installed with no problem HOWEVER... A runner was also ordered and pd for. We were told that the runner would have to be bound all the way around and would take approx 10 days to get done. At that point, the runner would be...

Empire Today / Vinyl plank flooring

Ma
Marcusfbarkley on Apr 3, 2017
A repost since I still am in no better spot after 2 days and promises the situation would be alleviated: I don't normally do this, especially in the middle of a job, but after my terrible experience thus far, it seems warranted and may actually get the attention from Empire that I have not...

Empire Today / Vinyl installation

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Nancy Niles on Mar 31, 2017
Last Wednesday, we waited for the installers who arrived during the two hour window. Hooray. However, upon their arrival, they told us we needed a plumber to disconnect the refrigerator and we needed quarter board for the molding once the flooing was nstalled. The sales rep never told u...

Empire Today / Manor carpet

Bo
Bonnie Evans on Mar 26, 2017
We purchased this carpet in November 2014. After it was installed we were having problems with pieces of the carpet coming up every time we vacuumed. We were told by Empire this was normal. It continued to come up plus the matting on the carpet or down and they sent a representative out...

Empire Today / Carpet color

Ka
Karend4551 on Mar 15, 2017
On 3/8/2017, we ordered carpet to be installed in our home that was for sale. We selected the color Flaxseed. An email to confirm the installation scheduled for 3/13/2017, was received and responded to. On Monday morning Empire was contacted at approximately 10:30, and we were informed the...

Empire Today / Flooring

Cr
CReneeWade on Mar 6, 2017
I put in a detailed complaint about our flooring experience. I wanted to include pictures of everthing. I have uploaded photos of the floors so that people will think twice about empire flooring and make sure they don't listen to those sales people. They are out to make a buck and they...

Empire Today / Certificate of Insurance

Ei
EileenKay on Jan 14, 2017
I will never do business with them again. My building management requires a certificate of insurance at least one week before installation. It is now over a month & i'm still waiting. I've had to change my install date two times and it looks like i'll be going for a third! The first coi...

Empire Flooring - Dallas, Texas / "luxury vinyl"

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Heartbroken puppy on Jan 2, 2017
Had "luxury vinyl" installed. We were guaranteed it would not have air pockets... Not only are there noisy air pockets everywhere, the trim/transitions are a different color and don't match. We were told nothing could be done till the weekend passes because of the holiday, all manager...

Empire Today / Do not use them - their customer service is terrible, their installers suck

Fi
Fianna Lee on Oct 29, 2016
Very upset with Empire Today. I contacted ET for in home estimate to replacement my carpet, last minutes they contacted me to cancelled the appt due to no salesmen in the area, re-scheduled the following week. Finally the salesmen came and signed the contract and scheduled the following...

Empire Today / Return of deposit

Lo
Lola Porter-Odeyemi on Sep 30, 2016
I ordered carpet on 9/8 but changed my before the install on 9/10/16. I cancelled the install, emailed them regarding the cancellation as I had to do by 9/11 and also sent the legal team a letter which they received by 9/13/16 which they needed by 9/14/16. In said contract they would...

Empire Today / No follow through and really poor customer service agents.

Tc
TCarlson on Sep 16, 2016
We recently had floor damage due to hurricane Hermine. After going through our options we decided to give E.T. a chance to replaced the damaged floor. Because of work / travel schedules there is a limited window to get the quotes / work done, so we scheduled an appointment for 6-8PM on...

Empire Today / Extension gap

Ch
Cheryl Condict on Aug 30, 2016
I paid top dollar to have flooring professionally installed by Empire Today, but one week later I was looking towards one of my walls and the quarter round started falling off and also found the same thing happening all over the room. I would now need to take off the quarter round and...

Empire Today / Unethical behaviour

Sh
shbarton on Aug 8, 2016
To Empire Today buyers of future employees: My name is Sheila and I am a former employee of Empire Today. I want to warn anyone who is thinking of doing any kind of business with Empire Today. As a customer I warn want to explain their process. First, when a Sales Rep comes and visits your...

Empire Today / Items Missing when installing carpet

Ka
Kathleen Heiser on Jul 30, 2016
Do not hire empire todoy. On may 2, 2016 empire today were installed carpet in my bedrooms and my wedding ring and opal earrings were behind my dresser. I could not move the dresser myself so I had asked them to let me know before they moved it so I could retrieve my jewelry that I knew...

Empire Today / Carpet

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Stevie Culver on Jul 12, 2016
The finally fixed the issue. If the company had the carpet guys come out in the first place they could have saved themselves a headache! It took ten minutes and they didn't even have to move all the furniture. Customer service talk to your floor professionals before your argue with...

Empire Today / Carpet and padding

Ka
Kathryn Weresow on Jul 7, 2016
I had this carpet installed 3 years ago, at the tune of 3400 dollars! The carpet is rinkeled the padding is not standing up the traffic thou I purchased the best she offered. And I live alone not much traffic here!!! When I called CS they told me they would come out and stretch it for...

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