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Replied
Sales Representative: Scott Claflin
Activity: 1-[protected]
Project: PRJ001937874
Installation Date:1/11/2022
Sales amount: $12,892.52
Product: Vallette (Precursor to Bradstreet/Hickory Oak Anise)
I began noticing that the flooring was not lying flat and was chipping on the corner edges of many planks, and as you walked around the floors make
cracking and popping sounds. This product does not have a rubberized backing, it was installed with value step underlayment. It was discontinued and Bradstreet replaced this product in early 2022.
Initially, we contacted S. Tucker in Customer Services on 1/09/2023 and after she accused us of using too much water to mop our floors, she requested photos, which we emailed her.
On 1/16/2023 Alex Barcelos, Installation Manager came and inspected the floors. He implied we might leak into our foundation because the water content in the foundation in the center of our living room was .08 which is too high. He measured other parts of the flooring and most areas were .01-.03, he told us they would replace 10 boxes of our product.
On 02/10/2023 the installation crew came and replaced 4 boxes of flooring.
Claimed loss: A week after the installation crew came to replace some of the floor. I again contacted Alex and informed him the same issues were occurring again. I have spoken with Alex several times. Initially, he tried to be helpful.
Desired outcome: He sent his installation crew several times to try to resolve our issues. After the 4th call, he no longer called me back!At this point, I would like a refund of my money. so I can hire another flooring company, to fix my floors.
This complaint has been resolved automatically due to user's inactivity.
