Armstrong Customer Service Contacts
United States - 17604
In 2014, we had all of our carpet removed and Armstrong laminate flooring installed. In a few months, we noticed that some of the edges at the seams were coming up or moving excessively when walked on. One corner was sticking up so high it snagged my sock when I walked across it. You could visually see the difference in height at the seam. We had also noticed other differences in thicknesses of the boards. The installer came out and redid the most problematic parts but then it was about 75% worse than it was before. Now, more boards in all of the original installation are having issues. They are supposed to be replacing the floor with the "new and improved design" but I am not holding my breath. We paid $11K for the whole installation and flooring materials and I certainly thought we were getting a good product. Evidently not.
Defective batch of flooring, 25 boxes, warping, curling, unevenness, used over 100 boxes of this product...
We were sold Armstrong wooden laminate flooring with 30 year warranty. We were told that we could mop the floor periodically and nothing would happen. Today, accidentally, a bucket of water fell on the floor. We mopped the whole water within 15 minutes of the incident. Within 30 minutes of the incident, the flooring started bulging at the joints. We called the service provider immediately and he came and removed the panels. Water was found only under one panel along the wall and all other areas were dry. But, he said that moisture has entered under the floor and so, all the panels have bulged and they are of no use. As you know, India is a tropical country with a lot of rain and water sometimes come in through the windows. I strongly recommend people NOT TO USE this laminate flooring in India as they are absolutely water intolerant. Within 15 minutes, the entire flooring is gone and useless. We spent a fortune on the flooring. I can understand if water is stagnant for a few hours. Only water seeping under one row of the panel causes so much damage because of moisture. People from India, Beware. Do not waste your money on this for houses as water will spill accidentally when you have kids, pets etc.
After 2 weeks of installation, my flooring began to show problems of cracking. Later a piece of wood came up (chunking). Another piece came up last Oct. '08. 2 different independent third party people came out to inspect the floor. Both reports were inaccurate. Upon inspection & claim details, the 1st stated there were manufacturers issues. Armstrong would replace the defective boards. Cutting out & replacing each board nailing them through the top. Because one cannot guarantee a smooth, level finish with same color & nails showing, this was not acceptable. Moisture in & under home were well within range.
For the 2nd inspection, all furniture, but 1 couch was removed & tape placed at each crack & chunk, it looked like a mine field. 2nd report stated I had done the damage by cleaning them. Cleaning was done monthly, if that, vacuumed regularly. Report stated it was due to 'topical moisture'. He ran a string saying the floors were off 1-1/2 inches. We ran the string & they were barely off 1/4 inch. He stated they were engineered floors, not solid. His report was inaccurate. Had I done something wrong I could except that. This company most likely pays their independent experts extra to make an unfavorable report against the consumer. The inspections were both done by L & N Services.
Armstrong Flooring will not honor manufacturer warranty on a defective laminate flooring product. Said...
Company refuses to stand behind the Warranty on bad wood. I have not heard from them at all directly and they...