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Empire Today Complaints & Reviews

[Resolved] Empire Today / missing blind

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Lisa Salatino on Apr 5, 2018

On January 19th my large living room blind was taken out by the installer to restring. String on blind tore apart due to extremely poor quality. Very thin string for a very heavy blind. It is now April 5th and blind has not been returned nor can woman from customer service that I've been...

Empire Today / laminate flooring install

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PastorPhil on Apr 4, 2018

Because they use local contractors, installation results may vary. But the corporate office is the same and if you should happen to get a terrible contractor like we did — you're out of luck. Last year we has laminate floor installed in our home. The installers came and the job was not done...

[Resolved] Empire Today / flooring

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Quinn R Woodson on Apr 3, 2018

3.30.18 I was scheduled for a Hardwood Floor install, when the team arrived I was immediately given the impression that they didn't want to be there, to service a black man. Mr. Oakly was doing all the talking and his team mate didn't say a word. They were on site for about 15 minutes and...

Empire Today / hardwood engineered floors

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Jim John Brown on Mar 30, 2018

The second salesmen were terrible. Only showed two styles and did not give sales that was advertised. The wrong flooring was sent and then they could not match the stairs. They lied and said the cherry wood would change colors in a couple of months. All mangers and human resource people we talked to were very unprofessional. Will never use them again.

[Resolved] Empire Flooring / the whole company

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Cindy Swanbeck on Mar 30, 2018

I was supposed to have my carpet installed this morning and yesterday late afternoon was told that all their installers were calling in sick. Apparently their workers all quit and now I'm left with a house with no carpet, no padding . If you call corporate they either hang up on you or...

[Resolved] Empire Today / laminate/carpet

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Dawn M. Radloff-Andrew on Mar 28, 2018

My husband and I paid for a total first floor carpet and laminate. We are now being told after the 3rd time that someone has come out that our laminate was completely installed wrong. The workers were supposed to show up today to replace the carpet on the stairs that is falling out. No one...

[Resolved] Empire Today / poor installation. terrible customer service and resolution

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Joy Pierson on Mar 20, 2018

I had new vinyl installed in our bathroom Feb. 15, 2018. The installer, called "Lucy", did do a good job on the vinyl itself, but the baseboards are terrible. There are gaping holes along the edges and the areas behind the toilet and next to the tub are both sticking out and look like she...

Empire Today JOB FL86084/Empire Today / unprofessional installation of vinyl

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Toni Burke on Mar 6, 2018

I wish I had seen this website before I contracted with Empire Today. My installation was several months ago and I have included the Empire Today Job # FL86084. While my vinyl floor was being installed I did not like the white quarter round and white caulking that was all over the vinyl...

Empire Today / carpet warranty not being honored

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Teresa Tanoos-Carlock on Mar 6, 2018

I contacted Empire about replacing our wrongfully installed carpet that was supposed to be "top of the line", only for the fibers to clearly be damaged with large dark spots showing up less than 5 years after it was installed in August of 2014. Per the request of Empire's Becka Rodriguez...

[Resolved] Empire Today / repair/installation of laminate flooring for the 2nd time.

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Lori Jo on Feb 21, 2018

Service request number 1-2799954851 and dealings with local area market eagan office - We had laminate floors installed on 3/11/17 in our kitchen, hall and bathroom and we noticed a few days ago. The laminate floor planks in the kitchen and hallway has moved again (fixed one already 10/14...

[Resolved] Empire Today / vinyl wood floor

Ch
Chfd128 on Feb 14, 2018

I had a saleswoman come sell me $3000 worth of vinyl wood floor for my kitchen area. The men showed up and didn't tarp off but 2 areas. My wife was sending me photos and video while I was at work. They were tearing up my tile and making a huge mess. Due to the lack of tarping they left a...

[Resolved] Empire Today / flooring

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Henry Broussard on Feb 8, 2018

I had empire come out and do my carpet and flooring, they sent two means that did not speak english.the salesman said they would level the floor.the floor is pulling apart at the seams and the color of the tiles have change colors. very ugly and i ask to put down the moldings where my...

[Resolved] Empire Flooring / flooring

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Paulette Cohen on Feb 4, 2018

I paid $4000.00 for kitchen to be tiled. The grout grout as the wrong color. Soon the grout began to crack away from the tile. They came and cleaned but did not repaire grout. They were rude and said they would fix it for another $650. I'm still complaining but they say it's not their...

[Resolved] Empire Today / installation problem

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william pugh on Feb 3, 2018

This is my second complaint since hiring Empire to install my hardwood flooring. The first installation date was a no show no call, when they did come the next day they didn't have the quarter round to complete the job. We were told we would received a call the next day to give us a time...

[Resolved] Empire Flooring / flooring

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Henry Broussard on Jan 30, 2018

I had empire flooring come out and show me some flooring samples. i picked the floor i wanted. i paid right then.they came out and laid the floor and in a week time the floor lost color and started to pull apart. i call many times and i said i want a inspector they said they will send...

[Resolved] Empire Today / empire flooring installation failure

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Berrios Donna on Jan 26, 2018

since 11/30/2017 I have been trying to get my living room and dining room floors corrected bad product and poor service by the first installer. they sent out another team on December 4 2017 who stated the floor need to be ripped out and repaired again, I was approved for this on December...

[Resolved] Empire Today / luxury vinyl flooring

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Erika R on Jan 22, 2018

7 months ago we paid for $10, 000 of luxury vinyl flooring. We are still trying to get it completed today. Run from this company. They are both incompetent AND unethical. We are in NC and dealt with a salesperson from Rocky Mount. The installation crew arrived to put it in, but the glteam...

Empire Today / carpet quality

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Cinn Marr on Jan 20, 2018

I was told the carpet quality was excellent for dogs that they won't mess it up...well, it did not work. It easily has came off with my little dachsund. This happened within 3 weeks of installing the carpet. Few spots are messed up. Dont think this is a good quality carpet like it wa...

[Resolved] Empire Today / laminate floor

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Debra Hergert on Jan 20, 2018

I had laminate floor put in a couple months after installation it started to bubble. I called someone came out fixed issue. One month later it started bubbling in same area plus others. I called someone came out said they would be back Jan 13, 2018. The man never showed up. Customer...

[Resolved] Empire Today / laminate floor installation

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PastorPhil on Jan 9, 2018

Last year we has laminate floor installed in our home. The installers came and the job was not done well. There was bubbling and the seams did not connect well and it was generally shoddy. They came out to try to repair it, but it needed to be replaced. Many calls to Empire Today finally...