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Empire Today Complaints & Reviews

[Resolved] Empire Today / carpet that was installed

GSnodgras on Aug 29, 2018

Had carpet install feb 2017 4 month late the carpet came up in some areas they send someone out to make repairs. Then a few month later it happen again they sent someone out again. They told me it need to be replaced because the fault of the installer. I called again they sent someone else...

[Resolved] Empire Today / hardwood floor installation

mmatuszczak on Aug 26, 2018

Installers pulled trim from walls and put back on inside out and on different frames, and a lot more nail holes. Also left gaps at door entrances and did a unprofessional job. It has been 2 years since install, but woke this morning and as every morning saw the lousy job and decided to...

[Resolved] Empire Today / damages flooring - red oak gunstock - bar code 008faak297

a123jackson on Aug 24, 2018

the strips of wood that joins the living room to the entry room has broken and the strip that joins the dining room to the kitchen has cracked. a piece of wood in the dining room has separated from the other pieces and causing a gap in the floor. I called 3 times and finally after over a...

[Resolved] Empire Today / refusing refund and removal

GretchenF on Aug 23, 2018

Zero knowledge of their products. After 4 times of coming to my home I still don't have the correct wood flooring! I wanted to order wood flooring for the one carpeted room in my house. First time they came out, they started to put down a laminate flooring and the installer was wise enough to...

[Resolved] Empire Today / hardwood flooring

KSBond on Aug 22, 2018

I am writing once again to express my disappointment with not only my flooring but customer relations of Empire Today. It has been over ONE year since our flooring problems were first brought to Empire Today's attention and absolutely NOTHING has been resolved as of today!! Not only have I...

[Resolved] Empire Today / laminate

Debbiej07728 on Aug 22, 2018

I received laminate flooring in my kitchen dining room and living room and after three months it has buckled and the flooring has a filmy layer that looks awful. Empire denied my claim saying it was from moisture. But that is not true and can not happen in three months. I will never...

[Resolved] Empire Carpet / carpet installation

Misty12 on Aug 16, 2018

Scheduled an appointment to have carpet installed. We had a flood in my son's room and he has not been able to sleep in his room for six weeks. An Empire rep came out and she was great. She told me that carpet installations were two weeks out. I was disappointed but understood. I received a...

[Resolved] Empire Today / carpet install / now needing repair

CherylGunit on Aug 16, 2018

My experience with Empire started on a very positive note with my sales consult. The associate was very helpful with helping us pick the right carpet and making sure we had the warranty we wanted as well and worked to accommodate our request for install dates and times but it went downhill...

[Resolved] Empire Today / carpet

D Landis on Aug 16, 2018

I ordered carpet for my living room on Aug 8. My card was charged full amount on Aug 7. Original install was for Aug 8, they rescheduled Aug 9. My carpet and pad were removed and new pad installed. However the new carpet was damaged and they could not install. I was told they would return...

[Resolved] Empire Today / flooring

Tammie Fundaugh Atkinson on Aug 16, 2018

We had flooring put in our house, many appointments were cancelled by them before it actually got done, and we were not notified of the cancellations until my husband called to find out what was going on. After they left we did notice about 4 areas that need to be redone, we called the...

[Resolved] Empire Today / service

Yrral123 on Aug 13, 2018

O have called this Company (Empire Today) on three separate occasions to get an appointment to have someone to look at an give me a price quote to restretch my carpet. Each time they have told someone will contact me with in the next seventy_two hours but each time that has failed to...

[Resolved] Empire Flooring / installation

Monifa Williams on Aug 4, 2018

We had LVP installed back in May for our entry way, living room and dining room, and a small hallway. All went well with the appointment. My complaint is that once the cock or glue dried on the transition strips in the laundry room, bathroom, and kitchen entrances they started to come up. I called and schedule a maintenance. Tech was a No-show!😠

[Resolved] Empire Today / carpet installers

M@ryVC on Aug 2, 2018

1. Installers not taking responsibility for the bad work; and blamed the concrete/wood under the padding instead. 2. Empire doesn't stand behind their work. 3. Empire Today doesn't return calls. 4. Their customer service staff is non-existent once they've pocketed YOUR hard earned money 5...

[Resolved] Empire Today / vinyl flooring installation

NEVERAGAIN2000 on Jul 30, 2018

I scheduled my install for vinyl flooring throughout the majority of my house 2 weeks prior. I confirmed the appointment twice via email and at 7pm the night before, they called, left a voicemail saying they had to reschedule and then promptly closed the installation office so I couldn't...

[Resolved] Empire Today / contract and disputed total cost

Charonz on Jul 26, 2018

5/17/18 - original appointment scheduled and confirmed. Sales rep called to reschedule on 5/18. We had the customer, Beck Garcia, travel to the house specifically to meet the sales rep and they cancelled at the last minute. 5/18/18 - sales rep met with the customer, Becky Garcia and...

[Resolved] Empire Today / installers

Jennieplace on Jul 25, 2018

Carpet installers stold the key out of my safe lock within thirty minutes of arriving at my house. Which was forsure there prior to there arrival Damaged freshly painted house in many places in every room they installed carpet either baseboard or closet doors Broke many base boards using an...

[Resolved] Empire Today / carpeting

Freda Perez on Jul 25, 2018

We have lived in my home for 21 years. We had the original carpet and replaced twice. This is the third replacement. I had carpeting installed in January 2018. I noticed at the end of June, the carpeting was fraying up at one end and the nails (where the tile meets the carpeting) were...

[Resolved] Empire Today / tile flooring

pmpmpmpm on Jul 16, 2018

After we had the tile installed in the kitchen and bathroom, we had to call for a crew to return to replace loose tiles and replace or add joint sealant. Now more tile are coming loose as well as more cracks are appearing whre caulk should be. I have have been on the line for up to 25 and...

[Resolved] Empire Today / carpet and vinyl floor covering.

chrystelle on Jul 16, 2018

I had carpet installed in, my home 6/25/2018. Vinyl was installed at foyer., where the carpet is connected to the vinyl, you can feel the carpet tack and they are sharp and hurt your feet. I have called Empire 9 times and they tell me they will, get with me about sending someone over to fix...

[Resolved] Empire Today / carpet and tile installers

Missy727 on Jul 14, 2018

I will be reporting your company to the BBB !!! Your management is SO UNORGANIZED!! We were originally scheduled for June 29-30th for our entire house to be re done !!! We are paying you so much money for that and you rescheduled for yesterday and today! Our carpet was done yesterday and...