Our experience with Express Flooring started 4 years ago in November 2015. And since then it has been nothing but one issue after another, culminating in this week's nightmare. This is the third time carpet is being installed (two reinstallations) into my home due to warranty issues and poor installation.
Earlier this week we received an email from Bret to confirm the tile removal. I immediately called Bret, left a voicemail then replied to the email to remind him that this was a carpet installation, and was assured it was fixed. Friday morning a crew showed up to do the tile demo. Obviously, we turned them away and I called Bret, left a message and emailed him. Then called the office. Eventually, after multiple calls to Flooring Express throughout the morning and early afternoon, Devon called me late Friday afternoon saying he though this was supposed to be a vinyl installation?
Today has just been an addition to the nightmare. I have been in constant communication with Bret and there has been nothing but mistakes made. We are in the middle of having the carpet installed at the moment, and not enough carpet was ordered for to finish the job. Unfortunately Bret, you didn't listen to the things that I had said and ordered the wrong amount of carpet for the job that was needed. I have every email that I have corresponded with you from the beginning. I can't believe that I was charged the upgrade amount of $1, 427.25 for this whole job to just still not be done properly. I have absolutely no faith or confidence in this company. Now somebody has to come back on Monday, which is going to interfere with my work schedule, to finish the job. And even the upgraded carpet still looks like extremely poor quality.
The only positive thing I can say is the installers that are here today have been incredibly kind and hard-working and seemingly embarrassed that they could not perform the job that they were called in to do on their day off.
The initial carpet and the first replacement carpet was such poor quality I question why you offer it. I hope that this "upgraded" carpet really is a better quality.
Was now informed by Henry, Monday morning that carpet can't be installed until the following day. Beyond frustrated that I took the day off from work and now having to adjust my day tomorrow.
A large home improvement project, such as having flooring replaced, is disruptive enough one time, but repeating the process two additional times is beyond frustrating. My husband and I would like compensation for the time we have invested preparing our home for two additional carpet installations as well as the multiple mistakes made on the current, unfinished installation.