Empire Today’s earns a 4.4-star rating from 845 reviews, showing that the majority of home and business owners are very satisfied with their flooring and window treatments.
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ruined my house and have been ignoring me for 8 months!
Empire Today installed carpeting in my house and left my house in shambles. I had carpet installed on February 6, 2006 and I have requested that Empire get their carpet out of my house for eight months.
The carpet that was installed had no padding underneath of it, the installers cut all the cable wires in 5 bedrooms of my home, they slashed all the wood baseboards in each bedroom, they ripped wall paper off the walls and they left furniture broken in my home. In addition to all of this in two of the rooms the carpet was not even attached to the floor. They sent out another installer who said it looked like an “abortion.”
After 2 weeks and 4 subcontractors later, my house was still not fixed and the carpet was still horrendous. I have contacted Michelle Ramos and Cynthia Dunlap 8 times to have their product removed from my house. I signed the Notice of Cancellation within 3 business days and they still have not come out and picked up their carpet.
As a matter of fact, they have just sent me a letter telling me that they are going to put a mechanics lien on my house if I do not pay them the money for the carpeting. They are harassing and bullying me when they are the ones who ruined my house and have been ignoring me for 8 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Steer clear of empire today!
Empire Today just started doing business in NC, and have started a huge t.v. ad campaign. My wife saw the commercials and we figured we'd give them a try. I called and set up an appointment and they sent someone at my earliest convenience. So far so good. The estimator shows up and immediately put us off by assuming that my wife and I weren't southerner...
Read full review of Empire Today and 102 commentsEmpire Today Reviews 0
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Empire Today Contacts
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Empire Today phone numbers+1 (800) 588-2300+1 (800) 588-2300Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 1 1 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 1 1 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone numberCustomer Service+1 (855) 972-3100+1 (855) 972-3100Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 1 1 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 1 1 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number+1 (866) 379-0755+1 (866) 379-0755Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 1 1 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 1 1 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
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Empire Today emailscustomersupport@empiretoday.com100%Confidence score: 100%Supportcustomersupport@empire-today.com100%Confidence score: 100%Supportpressrelations@empiretoday.com97%Confidence score: 97%communicationhr@empiretoday.com95%Confidence score: 95%hr
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Empire Today address333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
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Empire Today social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 02, 2025 - View all Empire Today contacts
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Waaaahh...
Thank you for bringing this to our attention. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer’s experience. We have reviewed your posting and are currently researching this matter. Unfortunately we do not have any information regarding your account with empire-Today. We would like to speak with you to apologize and try to bring closure to this matter. Please contact one of our Resolution Specialist at [protected] one of our representatives will gladly assist you. Have a great day!