Provenza Floors
Reviews and Complaints

We've had these floors in our new-construction home for just over two months now and any kind of object being dropped on them causes a dent. They are very soft and almost cave in on themselves. We've also had too many to count areas where pieces of wood--long splinters--come up. Whenever I am wearing socks I can feel the pieces of wood and splinters catching on my socks. We have a whole-home humidifier installed in our HVAC so that is not the issue. Our rep came out and filled the spots with putty, but there are still so many areas like this. It's almost like they haven't been polyed.

I am a professional wood floor finisher who was contacted by a builder who recently purchased and installed above Provenza wood flooring in a home they built and are about to sell. The builder requested I add clear finish to the floor to improve the appearance ahead of open house to sell the home.

I refinish prefinished wood floors like Provenza's all the time and know from experience that every floor manufacturer I have contacted requires "Bona Traffic" ($150/gallon will less coverage than Bona's less expensive wood finishes because it is thicker) as a refinish product in order to not void any manufacturer warranties regarding the the wood floor product finish.

I requested the Builder contact Provenza and ask what finish I should use to not void the Provenza 25 year finish warranty. The builder was informed by Provenza that the 25 year finish warranty and other lifetime warranties associated with this product are valid for only the original purchaser of the floor product and not transferrable to anyone else including to whoever they sell their home to.

I have forwarded the facebook class action Group link to the builder and they will become part of that class action lawsuit suing for lost profit from not being able to pass along the 25 year finish warranty Provenza to the buyers of their home. When I spoke to Provenza, they were emphatic this policy is made very clear on their website. So obviously any builder should avoid their products.

WARNING to Builders and Home Flippers DO NOT USE PROVENZA PRODUCTS in your construction and remodel projects.

About year and a half ago, we purchased our new (build) home from Toll Brothers. At their design center, we selected this flooring... with great hesitation. We knew we wanted flooring that was, or appeared to be, light-colored distressed wood. We were even considering laminate/vinyl flooring that looked like wood. We knew we didn't want tile because we didn't want to have to deal with dirty grout. We soon learned that Provenza Antico was the only thing the design center offered, that was even close to what we were looking for.

DO NOT PURCHASE THIS FLOORING! This was the worst flooring we could have chosen. The flooring is 1.5 years used now, and it looks just horrible. Even a couple months after moving in, we could start seeing damage. A worker came in to fix something and dropped a small tool - large dent. We dropped a small pan - large dent and chip. We had a large dinner party - scratches all over from our guests shoes. There is actually an area, in a slightly used room, where the flooring actually has a layer chipped off, with white showing through. I don't know what caused this damage, but it almost looks like paint chipped off. (Image included) I am not exaggerating when I say that about 90% of our flooring is scratched. I decided quite a while ago to stop being so anal about keeping this floor looking good. I can see from other reviews that even being super careful, this flooring will still get damaged.

We've had Toll Brothers contractor come out to replace a couple planks because they were bunching up together and bulging up. There are other areas where the planks are separating and creating very visible spaces. (We keep the temperature in our home very consistent.)

Like others have commented... $20k down the drain. A complete waste of money. No company should be selling and installing this product. This flooring is not life-proof.

We were building a custom home, wanted beautiful hardwood flooring through out, except guests rooms, trusted the company who was doing all the tile work in the house. They have been in business since 1975. The owner helped me with all my requests for quality products. I wanted solid hardwood flooring, he talked me into buying Provenza engineered hardwood flooring..telling me how wonderful the quality of this company was. The floors took our breath away when we saw them completed in our new home..we were happy then.
We are a family who is very careful with everything in our home...no shoes, no dogs, area rugs, furniture pads on all furniture that touches the wood floors. The floors became sun bleached where ever there is a door or a window, scratches at the drop of a needle, splinters on the edges of the planks that peel right off. Our floors are dark Georgian Brown Walnut, tried to locate them on their website..could not find. My floors have been down 2 years. Did not know there was a complaint website to go to or I would have complained 18 months ago.
I realize from reading all the complaints on this flooring that my complaint will probably go unnoticed however I feel better letting others know that I too am very unhappy with the product and the company that sold it to me..I trusted this man to sell me a quality product. Do not have the $10, 000.00 to replace them and now the cost would be even more.

When my wife and i selected the provenza classico hardwood for our new home, we were never told just how soft the top layer of wood was. We quickly realized when we accidently made some small dents by dropping some small objects. We were always careful with the floor but after one year we have come to realize that this flooring is not a practical choice for even the most conservative uses. The flooring is absolutely beautiful but way too easy to dent. It is literally just a few grades hardware that cardboard. So caveat emptor.