Empire Today review: Cancellation

Empire today sent yo our hone a trainer not a salesperson. He did bit have authorization to the systems and had to manage our meeting through a store manager. He suggested the wrong product. Contractor told us we needed waterproof. We wanted vinyl and he pushed lament. We had many issues with the order. We started with tine and switched, but was put into lamentable, should have been vinyl. When we asked to have the warranty removed, trainer kept sending us to customer service. He could not do anything in the system so he could not assist us. He told us that he could not do anything with changing the order in the 3 day window to rescind so we could not rescind on Monday when he put us in a we did not want to have. H communicated only text and his hours were not in line with sales-very challenging to work with a trainer not a salesperson. We were not handled appropriately. Empire today should not send out trainers because they do t have a salesperson on staff that day. Very poor business practice. We have been calling for weeks asking for cancelation and our deposit back. Krystle from cancellations agreed that we deserve our deposit back since this was not Rmpire’s practice to send out training ers instead of sales people. She never called me back and I’ve been calling g leaving g messages for her. I will go to BBB if this is not rectified. We want our deposit back and will never work with Empire Today again. Very unprofessional!