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Customer Service

P.O. Drawer 2128, 616 E. Walnut Avenue
Dalton, Georgia
United States - 30721
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
SatClosed
SunClosed

Complaints & Reviews

Shaw Flooring — laminate flooring

Since right after we built our home 5 years ago I had issues The first issue was before we closed on the...

Shaw Industries, Inc.Warranty claims policy

I purchased Shaw Floorte Classico Luxury Vinyl Plank flooring and Shaw Selitac underlayment from online retailers. Both products are defective in design. I have tried to make a claim via their warranties. Shaw fails to administrate warranty claims directly -- they force their retailing network to handle warranty claims, despite Shaw being the manufacturer and responsible cause of the product defects. The retailers have no incentive to incur the time nor expense to handle Shaw warranty claims. As a result, warranty claims are essentially ignored except for drawn out and ineffectual communications, that is, plenty of lip service but nothing gets resolved.

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    • Co
      Corey's Oct 03, 2017
      This comment was posted by
      a verified customer
      Verified customer

      I am a retailer and I can tell you the first mistake you made is not contacting the purchase store, it is their responsibility to do all the leg work for you! This is what you pay for when you buy any product, the seller needs to be responsible. I am currently working on a 12 thousand dollar defect it's MY job not my customer. Turn to the seller it's their duty to take care of this for you! I am so sorry for your issues but this is not your fight

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    Shaw Floors — Laminate flooring

    After 5 years, flooring is bubbling around edges in many spots around entire area that was covered. After...

    Shaw Laminate Flooring — Planks building, coming apart where it, is supposed to lock in just installed two weeks ago date 4/7/2015

    Had and installer install some Shaw laminate flooring. with in a week planks coming loose from locking...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Shaw Flooring LaminateKnowingly Producing Defective Products

    SHAW Flooring makes all types of flooring. THEY DO NOT STAND BEHIND THEIR PRODUCTS. We purchased some of their laminate. We discovered a few defective pieces in the box. When we tried to return them for exchange or credit, SHAW's response was we could expect to get a piece or two of defective product whenever we purchase their products. I asked for a partial refund or an exchange. I was informed that if it was only a few pieces, they would not help. We would need to put together a full box of defective pieces in order for them to stand behind their products. ARE YOU KIDDING ME. Their response was really, "Its not defective enough for them to care. GREAT was to do business. I WILL NEVER PURCHASE ANY OF THEIR PRODUCTS AGAIN, If you think this is made up, call them and ask.

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw Flooring — warping bubbling

      I installed shaw laminate flooring in my entire first floor of my house. Kitchen, sunroom, family room, 1st...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw Laminate Flooring — poor quality

      Had Shaw Radiant Luster flooring installed in our new home back in September. DO NOT ever go with thi...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw Flooring — Wood does not match sample

      Selected an engineered hardwood floor from Shaw flooring. The installed product did not even come close to...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw Laminate Flooring — Defective Laminate

      I was not surprised to see this complaint board listing identical complaints on the topic I am likewise...

      Shaw Laminate Flooring — Beware

      I'm a most unhappy owner of a $15, 000 Shaw Laminate floor. After a little over a year, the edges of the...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw Flooring (Anderson Hardwood Floors)/Magellian Brazillian Ipe hardwood floors — Defective floors - bad service

      In 2007 i purchased engineered hardwood floors, a brazilian ipe from anderson hardwood flooring'...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Shaw Laminate Flooring — Nonsense

      Within a few months, it started to bubble in certain spots as though it was exposed to water. While there had...

      Shaw Floors — Very poorly treated by Shaw Flooring

      Shaw Burmese Teak Engineered Wood Flooring Shaw Flooring Dalton, GA In November 2006 we purchased Burmese...