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Empire Today Complaints & Reviews

Empire Carpet / Rudeness & no direct answers to questions

The sales person came to our home. Showed us six different carpets & asked us to select while he measured two bedrooms. When he returned to the living room my husband ask how much each carpet was. the sales persons reply was "$99 a square yard, but Mr Empire doesn't like him to...

Empire Today / do not do business with empire today!

On 8/1/07 I called Empire Today to have a salesperson come out and give me an estimate for carpeting and hardwood flooring. The customer service rep told me she could send someone out that afternoon - how convenient I thought! When Gary arrived, he came in to the area that I needed wood...

Empire Today / Shower Installation / very poor service!

I want to add my story to all the others regarding Empire Today. Steer clear from this company. The salesman tells you anything you want to hear so you'll sign on the dotted line. Their installers actually give you supplies for your installed shower stall "in case you need to...

[Resolved] Empire Today, LLC / poor product and customer service!

Se

In December 2006 I met with an Empire Salesperson to review samples of carpeting during their advertised sale. Based upon our conversation, and review of carpet, I purchased new carpet with expected install the following week. On the scheduled day, Empire arrived and installed carpet on...

Empire Today / disrespectful salesman

My husband and I requested a free estimate from empire today on 06/27/07. We are pregnant and wanted to have laminate flooring installed throughout our home so our baby would have a nice home to live in once she arrives. The salesman came out the next day to provide our estimate. The...

Empire Today / failure to honor warranty / do not stand behind product

We purchased a carpet in June 2005 from Empire for our living room. At the time we had a one year old daughter and a dog (we now have a son as well). While the dog has free reign of the house, she is house-broken. No food or drink is allowed in the living room. When we purchased the...

Empire Carpet / Very poor quality of carpet

Empire installers was at my home on06/22/07 to install carpet. I noticed the carpet was not of the quality I had chosen. I immediately phoned Empire. In speaking with the first employee I was hung up on. I phoned back and spoke with a Timothy he asked that I have the carpet installed. I...

Empire Today / bad installation!

We had our laminate floors installed 01/2007. Having just purchased our home, there was no heat. The salesman assured us this was not an issue (he had just called the office in front of us to make certain). Within a month the floor began to buckle. They came out 2x to fix small areas and I...

Empire Carpet / Bait and switch and rip off!

Dt

In January 2005 I had a carpet installed in my house. The first day, after scheduling and confirming early morning installation they showed up at 5pm. The installation was then rescheduled for following day, they showed up in a timely manner this time but when moving furniture they broke...

Empire Today / windows installed crooked

I called Empire Today because of the TV commercials and the fast service. The company might be great but the contractors they hire... well that's another story. They came out on time and as usual I had pictures on my computer of my windows before the job was done, because one picture...

[Resolved] Empire Carpet / Fraudulent quote!

On 2/21/07, a sales representative from Empire came to my house to give me a quote. The representative measured the two rooms (living room and bedroom), advising me that it totaled 80 square yards. I picked out two different samples. For the less expensive sample, he advised that it...

Empire Today / billed wrong amount

I too, unfortunately, used this company to have laminate wood floors installed. I'm still not sure they installed the same product they showed as their sample, because the floor is a slightly darker color and doesn't have that 'hardwood' feel to it. However, my...

EmpireToday Carpet / very high prices!

I was disappointed with their estimate as their ads would lead you to believe they will save you big bucks. Apparently their gig is to cater to someone who wants immediate installation and no interest for a year. The salesman measure our house at 173 yards and single figure estimate of...

[Resolved] Empire Today / do not do business with these ripoffs!

Va

We contacted Empire for an estimate for some hardwood flooring during their 50% off Christmas sale. The sales rep came out, measured, showed us some samples, and said the laminate would be our best choice in a high traffic area, and he had the same stuff in his house. He quoted us 320...

[Resolved] Empire Today Carpet / complete dissatisfaction and unprofessional service

Va

December 9, 2005 I purchased laminate flooring and carpeting for my 2900 square foot home. I paid $3500.00 cash for the laminate, in advance because Empire Today would not install the flooring without pre-payment and charged the carpeting on an account that they set up for me with your...

[Resolved] Empire Carpet / Bait and switch, terrible service and products quality!

Va

I was interested in replacing all of the carpeting on the second level of my home. I had an Empire salesman visit my home to show me some samples. I selected a rather expensive carpet and arranged for installation. I spent an entire day removing furniture, clearing out walk-in closet...

Empire Today / ruined my house and have been ignoring me for 8 months!

Ba

Empire Today installed carpeting in my house and left my house in shambles. I had carpet installed on February 6, 2006 and I have requested that Empire get their carpet out of my house for eight months. The carpet that was installed had no padding underneath of it, the installers cut all the...

[Resolved] Empire Today / steer clear of empire today!

Gl

Empire Today just started doing business in NC, and have started a huge t.v. ad campaign. My wife saw the commercials and we figured we'd give them a try. I called and set up an appointment and they sent someone at my earliest convenience. So far so good. The estimator shows up and...