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Empire Today Complaints & Reviews

Empire Carpet / switch on padding

Ka

Had a sales man from Empire come to our home to re carpet livingrm, and 2 bed rooms up steps. The instilation guys came out on 7/12/08 neither of whom could speak english. They put down the carpet and ripped upp the old which they threw out on our lawn. When they were finished the got in...

Empire Carpet / Bad Carpet quality

Ru

I am so disspointed with Empire and will never use them again or recommended anyone. We got terrible cheap berber carpet. We had berber carpet for 16 years previouisly, the same one and never had any problems. The only reason I changed was because I thought it was time and I had a water...

[Resolved] Empire Today / lack of response

Ki
Kim

My husband and I met with an Empire Today salesman in our home two weeks ago. Tim is who came to our home. I have no other information about him, as apparently the sales representatives do not give out business cards or contact information. By the way, my appointment was rescheduled once...

Empire Today / terrible company overall

Last year (I believe May 2007 to be exact) we decided to purchase new carpet for our entire downstairs area, our stairs leading to the upper level, the living room upstairs, and the upstairs hallway. We decided to give Empire Today a try after seeing all of the commercials. We met with the...

Empire Today LLC / don't pay their employees enough

I currently work for empire and they do not even pay their employees enough money to get by. I've worked for this sorry # company for over four years and started with a base pay of $10 per hour a d now make $11.75 per hour. That's an employee rip-off. That's why I have the department of...

Empire Today LLC / complete rip-off

Va

Completely dissatisfied!!! Paid too much compared to competitor pricing. The sales rep- guaranteed that this was the best price. What a lie!!! I over paided by at least $3, 000! Then they won't match OR take care of you in anyway. They wouldn't give me a detailed bill with...

Empire Today, LLC / service & warranty issues

Jo

My husband and I were never given the information required to cover our carpet & padding under warranty should the need arise. The salesman told us we would receive it w/in 14 days. We were not diligent and trusted the salesman. We (1) don't have the information to identify which...

[Resolved] Empire Carpet / services not as promised

Salesman came to our home. Sold the product to us. When they came to install it was not as promised. When we questioned it they said the salesman was an independent contractor and it was not their problem he has misrepresented the carpet. They left with our old carpet torn out and tack...

Empire Today / do not buy their flooring

Va

Empire Today claims they have low factory prices, they are among the highest prices! Their Cherry laminate flooring looks incredibly cheap. My vacuum's wheels scratch the floor, a cup fell out of the dishwasher and it chipped, and now is has started to warp. Their customer service...

Empire Carpet / Target elderly

They (Empire) targets the elderly... sent a slick salesman/thug out to see my 85 yr. old mother, started installation the same day, didn't install what she ordered, charged twice as much as verbal estimate, carpeted over heat ducts and around heavy furniture. When busted they adjusted...

Empire Today / rip off

Va

I had Empire Carpet come to my house and the slick salesman told me I needed 200+square yards and he then quoted me a price of 10, 000 dollars. The same Shaw carpet cost me 3, 800 at Home Depot for 160 square yards. My savings are paying for my daughter's first year of college. Empire...

Empire Today / poor quality carpet

Tr

Empire installed new carpet in our house on 04/02/2008. Our sales rep led us to believe that we were getting a high quality carpet, but once it was installed it looked like used carpet. The seams were very visible -- not because of an installation issue, but because of color differences in...

Empire Carpets / Wrong carpet

Cy

Approx 1 yr ago, I bought carpet for my living room, dining room, and hallway from Empire. The salesman was ok, but not very experienced. What they advertised as 50% off was terrible. I opted for a much higher grade carpet, and a color that would not show wear and tear. When the carpeting...

Empire Today - Blinds / blind installation - substandard

Jo

5 blinds were installed in kitchen for $1000+. We expected competent installation, but it was even close.Valances were installed w/ a haphazard combination of screws & Velcro squares.Screws are not strong enough to hold blinds. Squares of Velcro to hold up heavy pieces of wood?Carpentry...

Empire Today / misrepresentation, manipulation and deceitful practice

This gloried middle man company just inflates the price to create it's own profit under the guise of quality, convenience and speed. Buyer beware!!! This is the most expensive services you can get. I fell for the advertising and had them come out to a house I was remodeling. I should...

Empire Today / they do not pay their sales people

Va

I worked for Empire Today for several years. In the last couple years it has been hard to get paid for the jobs you sell. When a sales person comes out to your home, they are given a price range that they are allowed to charge. The sales person may be able to charge $24-$50 a yard. If you...

Empire Carpet / No-show twice

Mi

Hire anybody else but Empire Carpet! The Empire Carpet rep pulled a no-show one Saturday. I'd blocked out the three-hour window, and called 20 minutes after the window closed. The customer service person placed me on hold for five minutes, then I was disconnected. I called back. Thi...

Empire Today Carpets / terrible service!

Va

I bought a house and wanted to do a lot of fixing up before I moved in. I only had one month to fix my house up before I had to be out of my apartment. Carpet was going to be the last stage of the process of fixing up my house. I waited until a week before I needed the carpet installed to...

Empire Today - Phoenix, AZ / do not purchase from empire today-lies, rude staff, poor customer service

Ed

MY wife and I recently decided to purchase flooring. The salesman David Miller arrived at our house and was friendly and spent two hours providing us with information about the company and how the product was scratch proof and the best on the market. The saleman also guaranteed that the...

Empire Today / sub standard flooring!

To have Empire return the full amount of money paid for flooring. Remove cherry flooring and replace with carpeting of same quality they removed prior to installing floors. Feb 2007 had Empire install cherry floors in my townhouse. In all rooms plus stairs at a cost of $14, 000. This wa...