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Empire Today Complaints & Reviews

Empire Today / late for estimate appointment

We had Empire Today install carpeting and tile in our living room and dining room in January 2008. The estimating and installation processes went well, so we decided to have them come back to do our three bedrooms. We called and were given an appointment for between 5 and 7 PM that same...

Empire Carpet / No show for estimate appointment

I scheduled an in home estimate with Empire Carpets. They were supposed to arrive between 7-9pm. At about 8:15pm I decided to call them to see if they knew when they would arrive. They told me that my ticket was never picked up and no one was coming. I asked how this could happen and she...

Empire Today / breech of contract

Empire today installation 9/21/06 diane graham home elgin, illinois Agreement was signed by salesman jake ryan and diane graham on 9/20/06 for a hardwood floor to be installed at 1029 polly ct. Elgin, illinois on 9/20/06. The family room, hallway and master bedroom was to have carpet...

Empire Today, Carpet / disintergrating carpet

Do yourself a favor don't believe you are getting a deal with empire carpet, even if it is 50% off, you will be paying for lies and problems, namely; carpet that comes apart from the wall, rips apart from the seams, and disintergrates under foot. Google: "complaints against empire carpet" you...

Empire Today / installation nightmare

In December 2007 Empire's installers spilled a small can of stain which ruined some trim boards and splattered on a stone front bar. I have left several messages for a Donna (no last name known) x3169 to no avail. I have emailed pictures of the damage, faxed receipts for proof of...

[Resolved] Empire Today / fraudulent pricing

I booked an appointment on line and the Sales Associate arrived on time to measure my entire house which needed new carpeting. She even measured some areas twice to make sure of the footage, as we had the original specs on our home from 1996. She made two diagrams, one for the upstair...

Empire Today / bad carpet

I had carpet put down about 6months ago, it started sheading, I call them and told them, it is in such bad condition that I riped it up and threw it out.

Empire Carpets Today / interst on full loan amt

Contracted Empire Today 588-2300 to replace a kitchen floor and was approved through there financing for $1607.00, with a 0 percent interest for 12 months. I never was late with a payment and was never charged any interests until the 12 months were up in JAN 2008. I now owe a balance of...

[Resolved] Empire Today / price deception!

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If you are considering using Empire Today please read this and be advised that they are completely full of crap. I did not use them thanks to all of these complaint websites and after meeting them for the free estimate. Just in my brief 30 minute consulting period I knew they were full...

Empire Today / dishonest salesman

I need new carpet for my home as I'm trying to sell it. I called Empire to try to get the cheapest deal possible because of an advertised 50% off sale. When Steve, the Empire sales rep came out, he measured my place, and the cheapest carpet that he'd show us was $4000 for the...

Empire Today / overpriced and inferior staff!

If you have flooring needs, I plead that you never do business with empire today. Their prices are ridiculous and the sales staff are a bunch of unprofessional con artists. Trust me, it starts from the top down. They are sweey and nice once in your home but immediately become terse the...

Empire Today Carpet / failure to provide service or carpet offered

Empure Carpet came to our home and measured the carpet. We purchased the carpet after the salesman reasurred us repeatedly that they move furniture and boxes and the warranty covers pet stains( we have a puppy). Empire arrived and their crew (two people) said they do not move furniture and...

Empire Carpet / Switch and bait!

When I decided to get laminate flooring from empire carpet in 2003, three different salesmen from that company came to my home and gave me three different prices on the same living room floor for the same product. I ended up having to hire an attorney for over $2,500.00, which I'm...

Empire Today Carpet / overcharged

i had empire today install new carpet a few months back. the salesman measured the rooms and claimed i needed 160 yards of carpet. at a price of over $6000.00 .After feeling i got ripped off i checked the installers receipt and discovered they only installed 120 yards of carpet. after a...

Empire Today / damage to home and then unresponsive to complaints

I had flooring from Empire installed in my house in October 2005. Biggest mistake of my life. The first day they were there, not only did Empire not finish the job, but they tried to get my contractor and his employees who were there installing a new ceiling, to help them carry their...

Empire Today / bait and switch/terrible installation

We mistakenly called Empire Today to install new carpet in our 1800 sq ft home before we moved in. The installation must have been done by blind monkeys: there was no pad on the stairs, and at various places in the house, the carpet pulled up in the middle of the room, there were seam...

Empire Carpets / Incorrect installation of hardwood floors

I purchased Empire Floors for hardwood and carpet for my home. After initial problems, (like the lead person talking on his cell phone all day about how there was a warrant out for his arrest), the hardwood floor was installed. It seemed fine. Then four months after the installation, the...

[Resolved] Empire Carpet / Poor service!

I, too, had a man from Empire Carpet come to my home to measure and give me a free estimate for new carpet in my basement/gameroom. After he measured the room, which is nearly 1/2 of my basement, he showed me some samples, sat down and wrote up some figures. He told me I have 115...

Empire Carpet / Misleading advertising!

On 9/13/07, a Empire sale rep visited my newly purchased home in an effort to offer a free estimate in the hopes of possibly making a purchase. The rep, upon entering the home presented body language as if he knew he would not make a sale that day. And, why waste my time. I do believe...

Empire Today / unauthorized charge!

This complaint is about a $50 service charge that Empire Today has attempted to collect from me for warranty work. While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their...