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Mannington Mills reviews first appeared on Complaints Board on Jul 4, 2007. The latest review Mannington Bengal Bay Engineered Hardwood was posted on May 6, 2021. The latest complaint mannington newport driftwood gold # 100190 was resolved on Sep 30, 2018. Mannington Mills has an average consumer rating of 2 stars from 18 reviews. Mannington Mills has resolved 3 complaints.

Mannington Mills Customer Service Contacts

75 Mannington Mills Rd
Salem, New Jersey
United States - 08079
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
Additional Contact Address
210 Pendleton St., High Point, NC 27260

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Mannington Mills Complaints & Reviews

Mannington MillsMannington Bengal Bay Engineered Hardwood

We have a flooring company installed Mannington Engineered Wood (Bengal Bay) to our first floor 7 months ago. After 7 months the floor start showing dents, scratching and marring. The wood has chipped off in some of the joints and looks awful. We contacted our installer. Initially they said they for sure will help with the claim. Claim was submitted (together with the samples they requested) and it took 8 weeks to hear from them. And they said there is no problem. They didn't even send an inspector to check the flooring which was put just 7 months ago. They don't care about their customers. Their customer service is very unprofessional as well. On top of their poor quality products, so utterly disappointed in the absolute lack of integrity and ownership of this company. Zero work ethics. Very disappointed.

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    Mannington Millsadura lvt flooring

    Mannington does not stand behind their product in any way, shape or form. We strongly suggest consumers to research this company and stay away from purchasing their products.
    We had a local contractor purchase and install Adura LVT in our home, this product had two different sheen's which made our flooring look like a quilt patchwork. A warranty claim was submitted and after threats of taking this to court an inspector was finally sent out... Mannington settled to replace 20% of the flooring and pay the installers a measly $500.00 to pull up and re-install the flooring.
    We have now been fighting for a copy of the inspectors report as we were told we would get a copy at the time of inspection. Mannington has taken the stance of "get a court subpoena" as they cannot release the report do to an internal company policy. Must really want to hide what an independant inspector reported pretty bad.
    So off to the BBB, Ontario Ombudsman's Office, Social Media, News and courts we go.

    Stay away from this company!

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      Mannington Mills — luxury vinyl defective, poor customer service

      We chose Mannington Luxury Vinyl through Floor Fashions because they are a "Mannington preferred dealer"...

      Mannington Mills — vinyl plank flooring

      Bought floor 9 years ago, paid $7, 000, was told top quality. Warranty for 20/30 years. Now floor is gapping...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Mannington Mills — mannington newport driftwood gold # 100190

      We installed flooring in our kitchen and are disappointed (extremely)and complained to both mannington and...

      Nipawin

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      Mannington Vinyl Flooring — luxury vinyl tile

      Definitely wish that I had done more research and read these reviews prior to our purchase. We were told by...

      Salem

      Mannington Mills — laminate flooring from mannington

      we have had laminate flooring installed twice by Custom Floors of Butte, Montana, both installations the...

      Mannington Mills — adura plank vinyl flooring

      We had a whole house of Adure Solid lock vinyl plank flooring installed two years ago. The first year...

      Mannington Vinyl Floors — Vinyl floors

      The day of the installation, the floors had a residue that looked like they were dirty.. As im cleaning them...

      Mannington Vinyl Planks — Vinyl planks..

      Mannington Vinyl Planks came with a residue that needs professional cleaning after you spend almost $8, 000...

      Mannington — Mannington revolutions tile mojave slate tumbleweed laminate

      Buyer BEWARE!! Do NOT purchase this flooring!! Also BE AWARE that the 25 year warranty means NOTHING!! We had...

      Mannington Mills, Inc.Never Buy Any Flooring From This Company!

      This company is one of the many in America that need to be shut down. In March of this year, I ordered vinyl flooring samples online from Mannington Mills, Inc. The orders are processed through a company called The Sample Store at www.mktalliance.com. Half of the samples I received were correct, but the other half were incorrect. My credit card was immediately charged for all samples sent, both correct and incorrect.

      Later the same month, I repeatedly e-mailed Customer Care at Mannington Mills, Inc. and asked them to quickly resolve this simple matter. I requested that they either please send me the correct vinyl flooring samples, or credit my card for $41.50, to cover the cost of the incorrect samples. The company refused to do either, and their Customer Care representative was extremely rude and unprofessional in her communications.

      I had the unfortunate experience of trying to get customer service from
      Victoria Britt. Her office is located in Salem, New Jersey. She could care less about helping customers, and has zero customer service skills. She had no intentions of making anything right. The only thing she ever did was assign an asinine (and meaningless) claims reference number, then forward my legitimate request for help to the same dumb people who refused to send me the correct vinyl flooring samples I ordered online -- The Sample Store at www.mktalliance.com.

      The Marketing Alliance Group, a sham of a global company, is located in Georgia and Tennessee. According to its Web site, it also has offices in China and India.

      I also repeatedly tried calling both Mannington Mills, Inc. and Marketing Alliance Group, and both phone numbers were "supposedly" disconnected. I e-mailed Mannington Mills, Inc. via its corporate Web site.

      No one ever followed up, despite all of the false claims about how they provide great customer service. In addition, all e-mails to the Marketing Alliance came back as undeliverable.

      It is absolutely ridiculous and unacceptable in this "global economy" that Mannington Mills, Inc. and the Marketing Alliance Group have nothing better to do than to condone credit card fraud and rip off honest customers who only want to get the vinyl flooring samples that they paid to receive. This matter could and should have been immediately resolved. It still can be resolved, if an employee would have the honesty and integrity to do the right thing and refund my money for samples that I never received.

      It's obvious that both Mannington Mills, Inc. and the Marketing Alliance Group should be investigated and shut down, since they obviously don't want customers anyway. It's not complicated. It's called Doing Business the Right Way 101.

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        Mannington — Buckling, warping

        We purchased Mannington vinyl flooring for our beach house. We chose this product because we were told it...

        Mannington — TrafficMaster Flooring

        I wouldn't ever purchase or recommend this flooring or this company to anyone. We were on the hunt for...

        Salem

        ManningtonVinyl tiles

        We had problems with our vinyl tile floor, 2 months after installation. The floor is lifting and bulging, it is also cracking in several places. Mannington will not stand behind their warranty. They said the sun is the problem not their product. Really? So I can't have my doors or curtains open, because their floor can't take the heat? Then I would say that is a product problem. But Mannington doesn't think so. Avoid wasting thousands on a crappy product. Stay away from Mannington Floors.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mannington — Poor Quality

          After a disastrous water leak, we had our Wilsonart Laminate floor replaced with Mannington MLock Laminate...

          Pacheco

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mannington — Laminate Floors

          These are the worst possible laminate floors to buy. Within 6 months of professional installation in our...

          Mannington — Defective material supplied

          We recently installed Mannington's Carmel (their newest product) porcelain tiles in our kitchen and only...

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