This company is one of the many in America that need to be shut down. In March of this year, I ordered vinyl flooring samples online from Mannington Mills, Inc. The orders are processed through a company called The Sample Store at www.mktalliance.com. Half of the samples I received were correct, but the other half were incorrect. My credit card was immediately charged for all samples sent, both correct and incorrect.
Later the same month, I repeatedly e-mailed Customer Care at Mannington Mills, Inc. and asked them to quickly resolve this simple matter. I requested that they either please send me the correct vinyl flooring samples, or credit my card for $41.50, to cover the cost of the incorrect samples. The company refused to do either, and their Customer Care representative was extremely rude and unprofessional in her communications.
I had the unfortunate experience of trying to get customer service from
Victoria Britt. Her office is located in Salem, New Jersey. She could care less about helping customers, and has zero customer service skills. She had no intentions of making anything right. The only thing she ever did was assign an asinine (and meaningless) claims reference number, then forward my legitimate request for help to the same dumb people who refused to send me the correct vinyl flooring samples I ordered online -- The Sample Store at www.mktalliance.com.
The Marketing Alliance Group, a sham of a global company, is located in Georgia and Tennessee. According to its Web site, it also has offices in China and India.
I also repeatedly tried calling both Mannington Mills, Inc. and Marketing Alliance Group, and both phone numbers were "supposedly" disconnected. I e-mailed Mannington Mills, Inc. via its corporate Web site.
No one ever followed up, despite all of the false claims about how they provide great customer service. In addition, all e-mails to the Marketing Alliance came back as undeliverable.
It is absolutely ridiculous and unacceptable in this "global economy" that Mannington Mills, Inc. and the Marketing Alliance Group have nothing better to do than to condone credit card fraud and rip off honest customers who only want to get the vinyl flooring samples that they paid to receive. This matter could and should have been immediately resolved. It still can be resolved, if an employee would have the honesty and integrity to do the right thing and refund my money for samples that I never received.
It's obvious that both Mannington Mills, Inc. and the Marketing Alliance Group should be investigated and shut down, since they obviously don't want customers anyway. It's not complicated. It's called Doing Business the Right Way 101.