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[Resolved] Empire Today / flooring

1 Gastonia, NC, United States

I should have read these reviews before we got floors installed. Empire is shady and sketchy. We wanted to get two rooms installed with wood flooring. The first quote was 4, 900 and suddenly when we didn't want flooring with them anymore it was 2, 100 including tax... Anyway the job was done incorrectly and our floors look like [censored]. Waste of money and we will not be going with them again. Save your money and go elsewhere!!! When we called with our complaint they said there was nothing they could do about it & blamed their sales rep for telling us the wrong information because "they don't know what they're talking about". Do not get flooring with them!!

Our flooring is literally cracked... It's been a week.

Empire Today

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Jun 11, 2018

    Dear Customer,
    Your concerns are important to us, and we'd like to know more. Please email us at customersupport@empire-today.com with both your concerns and contact information, so we can follow up with you. Be sure to mention Complaints Board in the subject line.
    Thank you.

Ho
Jun 9, 2018

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