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Lumber Liquidators Customer Care Service

Lumber Liquidators, Inc.

3000 John Deere Rd.
United States - 23168

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Lumber Liquidators Complaints & Reviews

Lumber Liquidators / customer service credit refund

Leticia75 on Jun 6, 2017
I have not received the credits noted below and I'm constantly going back and forth with your Customer care. This is the worst service ever. I'm not sure if your reps just don't read the full emails and answer blindly. From: Lumber Liquidators Customer Care Sent: Tuesday, June 6, 2017...

Lumber Liquidators / Hand scraped hickory wood

darlene66 on Sep 29, 2016
My hubby & I purchased some rather pricey solid Hickory wood for our 2nd floor hallway in November 2015. BAD experience from day 1!! LL offered to install it for us initially quoting approx. $600 due to small size of project. When we had them come look at scope and provide written estimate...

Lumber Liquidators / Wood floor in family room came up could not be fixed,

cynthia baham on Jun 14, 2016
In 2013 we had 3 rooms of wood flooring installed in our house. Two bed rooms and one large family room. The day after installation we had to call them back to fix some boards in the middle of the family room. Things was never the same after that, the board kept coming up we called lumber...

Lumber Liquidators / laminate flooring

capbubba on Mar 26, 2016
Since hearing the dangers of laminate flooring from china, I've asked Lumber Liquidators for a letter stating my floors were safe, a kit to have them tested and the specific vendor in China where they were purchased. They have not provided me with any of these request and I see they say...

Lumber Liquidators / Bella Wood Cherry wood pre finished hard wood floor

mike vittorioso on Feb 23, 2016
Finish has failed . Floor installed by an independent contractor recommended by LL in 2007. Complained to LL 1n 2010 . they offered to replace the floor boards but I would be responsible to remove old floor and install new floor. I asked LL to sand and refinish old floor with safe low...

Lumber Liquidators / They mislead customers and don't tell them about the procedure of the installation

Reviewer92621 on Nov 5, 2015
The company Lumber Liquidators installed the floor in our house, but after a year, the floor started to fall apart. I took photos and sent them to the manager. He told me that he couldn’t help and asked about some test, which they have done before installation. But I remember that they haven’t...

Lumber Liquidators / Casa de colour oak flooring

rox2 on Oct 29, 2015
I feel bad for the very few good reviews for lumber liquidators. They have just had thier product installed and it looks beautiful. Wait until a little time goes by and it warps or buckles. Lets see then when they are denied any action how happy they will be. LL will find any excuse not to...

Lumber Liquidators / Flooring and installation

Reviewer48397 on Sep 7, 2015
Wasted $5000+ dealing with these clowns. Not even sure the installers they sent are even licensed. I don't know how they stay in business seeing as I have never seen any positive comments anywhere. Simple job: replace floor in very small bathroom and install laminate on stairs. Where do I...

Lumber Liquidators / Bellawood Flooring

Reviewer55100 on Sep 1, 2015
We moved into our new home April 07. Bellawood light ash floor with 50 year warranty from Lumber Liquidators was installed just prior to moving in. Last year the floor stated to fail. The softwood grain in the floor is sinking leaving holes and empty spaces in the finish. I contacted...

Lumber Liquidators / Deceptive Representation of Product

Roey on Mar 5, 2015
In 2011, we purchased cork flooring for our new home. We chose from the sample in the Lumber Liquidators (LL) showroom. They displayed flooring with a layer of cork laminated to a wood base. The total depth of the product was about 3/8 to 1/2 of an inch. This is what we were looking for...

Lumber Liquidators / Complete flooring failure

RickGru on Jun 17, 2014
I purchased hardwood flooring from Lumber Liquidators and also had them do the installation work for our home. I worked directly with the General Manager of store 014 to purchase install and also finance through Lumber Liquidators. The flooring was installed after the required acclimated...

Lumber Liquidators / Keeping my money after cancelling order

sbullock on Apr 9, 2014
Drove approximately 170 miles round trip to store and evaluate/price product. Jason, store manager, was very nice and we purchased lumber. Approximately 2, 500.00 cash paid to store. We were told no shipping. When they sent the electronic invoice, noticed shipping charge and so called the...

Lumber Liquidators / unfair and deceptive practices

taylorhathcoat on Feb 14, 2014
I purchased flooring from Lumber Liquidators not knowing anything about home improvement. I was concerned that my preliminary measurements were not accurate and was assured that their vendor would take accurate measurements. The vendor did in fact take accurate measurements, but the amount...

Lumber Liquidators / Inferior Product

aminv on Oct 29, 2013
am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company’s Chinese oak flooring products. These products allegedly include the Virginia Mill...

Lumber Liquidators / Warranty denied

Chesterfield Mo on Oct 18, 2013
DO NOT EVEN CONSIDER BUYING FROM LUMBER LIQUIDATORS!!! I never write about companies, but this company SUCKS! This has easily been the worst purchase experience I have ever had. There is absolutely NO customer service. They sell crap and lie about how well it perform and how great it i...

Lumber Liquidators / Warranty not honored

Tom Kennerup on Mar 1, 2013
We paid over $4000 total with labor to get flooring from Lumber Liquidators.It was supposed to have a thirty year warranty (yeah right). A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high...

Lumber Liquidators / Floor Scratches

Lumber Liquidators on Jan 4, 2013
I purchased their top of the line laminate floor two years ago. Since it was installed, every type of play toy has scratched the surface. The floor was sold to me as a scratch resistant floor which was very misleading. Even plastic toys with no sharp edges have scratched the surface. Very...

Lumber Liquidators / Flooring

Steve White on Jan 2, 2013
Purchased Nirvana Royal Mahogany laminate flooring from Lumber Liquidators. On inspectioon seemed to be a good product, but after installation my dog urinated on it. Even after wipng up shortly afterwards the laminate bubbled. Now will have to replace the whole flooring as I am not satisfied with this product.

Lumber Liquidators / returns

kevin max on Dec 21, 2012
Purchased 2000 sq ft of hardwood flooring, followed all recomended timelines in lead time for ordering, acclimation time etc Finished job 33 days after picking up product and had 163 sq ft left.Company policy is to charge 20% restocking fee.I think this is unfair since they tell you there...

Lumber Liquidators / DO BUY FROM THEM the do not disclose properly

Riverton Illinois on Dec 13, 2012
We stopped by Lumber Liquidators to find hardwood. When we were talking to the Sales person we voiced we wanted the best Brazilian Cherry and he said we were in luck it was on Sale. We purchased the flooring and two days later my husband picked it up. We purchased enough for 2 rooms. After...

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