Complaints & Reviews

[Resolved] do not purchase from empire today-lies, rude staff, poor customer service

MY wife and I recently decided to purchase flooring. The salesman David Miller arrived at our house and wa...

sub standard flooring!

To have Empire return the full amount of money paid for flooring. Remove cherry flooring and replace with...

[Resolved] offensive and unprofessional salespeople!

We need new flooring, so my wife got me to contact Empire Today after seeing one of their advertisements on...

[Resolved] late for estimate appointment

We had Empire Today install carpeting and tile in our living room and dining room in January 2008. The...

[Resolved] no show for estimate appointment

I scheduled an in home estimate with Empire Carpets. They were supposed to arrive between 7-9pm. At about...

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[Resolved] breech of contract

Empire today installation 9/21/06 diane graham home elgin, illinois Agreement was signed by salesman jake...

[Resolved] disintergrating carpet

Do yourself a favor don't believe you are getting a deal with empire carpet, even if it is 50% off, you...

installation nightmare

In December 2007 Empire's installers spilled a small can of stain which ruined some trim boards and splattered on a stone front bar. I have left several messages for a Donna (no last name known) x3169 to no avail. I have emailed pictures of the damage, faxed receipts for proof of cost of products damaged and as of 2/29/08 still do not have this rectified. I was not able to stay for the installation and my wife was not aware this was done by the installers as they did not report spilling the stain to us.

  • Di
    Dinamit Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recently hired Empire Today for carpet and laminate flooring for my home. What a mistake. The mintue the installer hit the driveway he demanded his money up front. I explained that my Fiance would bring it home on his lunch hour, half being paid in check and half in cash. They don't except personal checks so he had to call his office for approval before starting the job. He got approval and started installing the laminate. The carpet installers showed up two hours later and they wanted their money for the carpet installation. I explained how I intended to pay and the previous approval recieved from the laminate installer and noticed that they were just hanging around and not doing much. The carpet installer said that their policy with Empire was that the carpet was paid on one invoice and the laminate paid on another invoice. I told him I hired Empire one company, one payment. My Fiance came home and left me the money and went back to work. Shortly after the laminate installer comes in and tells me that he is going to finish the hallway and he is walking off the job. I was stunned, he never had discussed the payment other then the early morning and had he came to me after lunch I would have given him the money and so on, after a heated discussion the laminate installer refused to deal with me, payment was counted and processed with the carpet installer who didn't want to hold the money and gave it back to me. Prior to all this I was told by the laminate floor installer that my flooring was not all that it was suppose to be according to my sales rep, that the flooring will scratch by simply sliding a piece of furniture over it. The entire experience was a nightmare. Go through Lowes or someone that has a great product, sales team and so on. Empire Today Sucks!!!

    0 Votes
  • En
    Energetic Sep 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I work at a retailer that sells flooring, i can say from experience that all the money issues should have been delt with prior to the installer's coming over as this seems to be the brunt of the drama.

    Laminate will scratch yes but not easily, even the cheap stuff will not scratch easily, you have to keep in mind that pets with claws not trimmed will not scratch laminate.

    I see you mentioned that the installer said that it will scratch if you move furniture across it, all you simply have to do is get some felt pads or pads that go on the bottom of furniture, you can buy them at home depot, PROBLEM SOLVED LOL.

    It sounds like he said that just to irk you, dont be irk'd your flooring is fine.

    Im sorry to hear that you got poor customer service, youll probably be better off next time if you use your local home depot or "lowes".

    0 Votes

[Resolved] fraudulent pricing

I booked an appointment on line and the Sales Associate arrived on time to measure my entire house which...

2 comments Jamestown Other

bad carpet

I had carpet put down about 6months ago, it started sheading, I call them and told them, it is in such bad condition that I riped it up and threw it out.

  • Ju
    june Oct 04, 2008

    Actually, I found a place for laminate floor for 99 CENT SQ F!!! The warranty is for 50 years!!!

    That is amazing, imagine all I can save. They installed it, they saud the installation is going to be around 500 bucks for 300 sg of my kitchen. Well, the store installed it in 10 days, it cost me 99 cents plus tax, but the installers charged me around 900 buck, the store said they dont have nothing to do whith installations prices, so I just paid it. The installation was fine, but, this store made me signed the 50 years warranty, and for my surprise, they said that once the floor is installed, the warranty is VOID!!! what in earht is that!!! A few months later, the laminate started to bend upwards, I called the store and I was told someone will be going to my hose in the next week. They indeed came the next, next, next week (three weeks later) and said that the laminate I purchased is very low quality and if I want it to last longer I should purchase new flooring!!! That is outrageous!! Next thing is that they will charge me 500 bucks to fix just a few laminates that are bending!!!

    I had an estimate for empire today, but i learned from this blog that empire is a ripoff and that is not woth it, so I went to another store suggested in this blog, then all started to go wrong...

    I learned my lesson, I should bought it from empire today in the first place, since they offered me an extraordinary flooring with written warranty and one year installation warranty. That is peace of mind. Next time, I will not be cheap as some people in this blog, shame for me, shame for you...

    0 Votes

[Resolved] interst on full loan amt

Contracted Empire Today 588-2300 to replace a kitchen floor and was approved through there financing for...

[Resolved] price deception!

If you are considering using Empire Today please read this and be advised that they are completely full of...

[Resolved] dishonest salesman

I need new carpet for my home as I'm trying to sell it. I called Empire to try to get the cheapest deal...

[Resolved] Broke our elevator

I am the Vice President of Villa Therese Condo Association, this is a 29 unit building with five floors. We...

overpriced and inferior staff!

If you have flooring needs, I plead that you never do business with empire today. Their prices are ridiculou...

failure to provide service or carpet offered

Empure Carpet came to our home and measured the carpet. We purchased the carpet after the salesman reasurred us repeatedly that they move furniture and boxes and the warranty covers pet stains( we have a puppy). Empire arrived and their crew (two people) said they do not move furniture and carpet and pet stains are not covered. They left the job saying they were going to cancel the job leaving exposed tack strip all over the steps. It was disgraceful and harmful to my family. Our house was a mess and left disheveled while we ordered new carpet from another company and had to wait over two weeks to get the carpet. Empire claims their salepeople don't work for them and are independent contractors. Beware. In my opinion, this company is running a huge scam.

  • Jn
    JnF Dec 27, 2008

    The product is satisfactory, but forget about service after the sale! I left two messages with customer service (where they say you will receive a call back in 24 hours). When I called again, the woman said --- oh you must have talked to your sales person. I said, no, I have two reference numbers from customer service -- do you want to hear them? She got very quiet. BUT, we did not get ANY response until my husband was able to reach the manager of custer service. The problem was that the installation did not properly fit the space and they did not care. Finally, they fixed the problem, but it took weeks.

    0 Votes

switch and bait!

When I decided to get laminate flooring from empire carpet in 2003, three different salesmen from that company came to my home and gave me three different prices on the same living room floor for the same product. I ended up having to hire an attorney for over $2,500.00, which I'm still paying off the loan for the attorney, and I ended up having to still pay the switch and bait price for the laminate floor even though the attorney charged Empire carpet with 21 counts of not being fair. The floor was supposed to cost me $1100.00. The final charge was $2600.00. I ended up paying $1300.00, plus the attorney fees.

They attorney didn't want to pursue the case and the case was dismissed. The attorney told me I had won my case, but I felt like I 'd gotten the bad end of the stick, because three different salesmen from Empire carpet came into my home and lied to me about the price of the job for the lainmate floor.

Because of Empire carpet, I'll Never trust salesmen in my home, ever AGAIN. Empire carpet has no RESPECT for the consumers or WOMEN that are head of their household. Thank you Empire carpet for teaching me never to trust home products salesmen in my home ever again.

  • Ka
    Kathy Green May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have to admit I was going to call both Empire Carpeting and National Floors Direct to replace the carpeting throughout my home, along with having laminate flooring installed by the front door and in the dining area...but after reading the complaints there is no way I will do business with either company.

    I want to thank all the people who took the time out of their busy lives to write in about the truth of these two companies...I only hope the saying "wht goes around comes around" holds some truth to companies like Empire and National Floors Direct.

    I'm taking my business to either Home Depot or Lowes.

    0 Votes
  • Es
    Estella Granado May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    BAD CUSTOMER SERVICE!!! I called Empire Today on 5/20/2008 and spoke to a representative named William. I gave them my information and scheduled my appt. I then proceeded to ask him where the company was located cause I'd never heard of them or seen stores anywhere and he became very sarcastic and said we are a national company. That means we don't have retail stores. I then asked him if the representative that would come out to the house would have samples and if I would get a final quote at the end of the visit and he said very rudely WELL YES! That is why you have an appt. I then asked him why he was annoyed by my questions. I am wanting to know about the company and how it works. Is there something wrong with that? He said I don't understand why you are asking these unecessary questions. I then told him to cancel my appointment! If they are this rude on the phone I would hate to see someone like that in my home. After hanging up I decided to look up this company and found lots of complaints from other people. I AM MOST FORTUNATE NOT HAVE DONE BUSINESS WITH THIS COMPANY!!!

    1 Votes


i had empire today install new carpet a few months back. the salesman measured the rooms and claimed i needed 160 yards of carpet. at a price of over $6000.00 .After feeling i got ripped off i checked the installers receipt and discovered they only installed 120 yards of carpet. after a few days of runaround the empire today salesman admitted the mistake and refunded me the overcharge. since then i have had carpet put in other parts of the house by other companies and they could have done the job empire today did for 2500.00 less. if you already used empire today check your work orders and look for any measument"mistakes" .i'm sure the salseman work on commission

  • Gl
    Glenn Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just purchased carpet from Empire-Today and verified work order. I was charged for 200 yards, but they only ordered 155 yards. Salesmen obviously knew that he was quoting us and charging us an inflated amount. They ended up needing 158 yards because the role they brought was only 150 yards, so the needed something 8 feet wide to finish the job. Either way, they're still charging over 25% more for goods and services they are not deliverying.

    I will be calling customer service tomorrow to ask for credit refund of difference. wish me luck!

    0 Votes

[Resolved] damage to home and then unresponsive to complaints

I had flooring from Empire installed in my house in October 2005. Biggest mistake of my life. The first...

[Resolved] bait and switch/terrible installation

We mistakenly called Empire Today to install new carpet in our 1800 sq ft home before we moved in. The...

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