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Decorative Concrete Resurfacing Customer Service Phone, Email, Contacts

Decorative Concrete Resurfacing
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4.5 17 Reviews

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Decorative Concrete Resurfacing homeowners and property managers reviews and complaints 17

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Decorative Concrete Resurfacing I wish all my renovation projects would have been as FANTASTIC as my experience with Decorative Concrete Resurfacing!

I wish all my renovation projects would have been as FANTASTIC as my experience with Decorative Concrete Resurfacing! In less than 2 days they turned the ugly concrete floor in my 3 Seasons Room into a gorgeous decorative floor. Thank you Herminio and your brother for outstanding work! From my initial contact with Lindsey and Melanie everything was perfection! Thank you so much!

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A. Tillman
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They sent out the best crew: professional, friendly, neat and hardworking. They listened to our preferences and they delivered exactly what we wanted. The job they did for us looks beautiful! The heat index was over a 100 degrees as they worked, and at the end of the job they were still making sure the little details were right. Longevity of this product will be revealed over time. We will have to reseal it every 5-7 years, but for such a beautiful product, its worth it.

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G. Bruen
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We are so pleased with our service from Decorative Concrete Resurfasing! Excellent communication throughout the entire process! The team was wonderful and we are very pleased with the end result! Our updated entry walkway makes our house look new!

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H. Kirlin
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After having water damage earlier this year, my husband and I went to at least 4 different flooring companies and tried hiring 3 different side-job guys to lay replacement tile. Each time we got burnt - whether we set up an appointment and no one came, or we'd have a company come out and bid us triple what Decorative Concrete Resurfacing charged us just to install the tile because...well they can! I can't thank Decorative Concrete Resurfacing enough for being so reasonably priced, so transparent, and so trustworthy throughout this process. I never once felt like I was being up-sold or overcharged for the services. The company and project team cared that our floors looked nice and it came across just as such. So happy with the results, just wish I would have went this route sooner and saved us from the aggravation the other flooring companies brought on.

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L. Walker
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Great company. We got a text each morning to let us know when the crew was coming out and what they were going to do that day. If rain was a delay, we got a text to let us know they would not be out. The crew was hard working, showing up on time and completed the work on time. We did have one issue but the crew was honest and reported it and the problem was resolved. It seems since Covid, customer service is non existent as well as competent honest workers who show up. This company provides the oppositegreat customer service that stays in communication till the job is done.

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Decorative Concrete Resurfacing We are thrilled with the fantastic resurfacing of our backyard patio

We are thrilled with the fantastic resurfacing of our backyard patio. The design suggestions and selections were expertly presented. The crew leader, Arturo, was a real craftsman with an excellent attention to detail. He took the extra time to make sure we were completely satisfied with the work. The daily text communication regarding work times was appreciated as well. Highly recommend!

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S. Smitham
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Decorative concrete resurfacing was a pleasure to work with. They were very informative and helpful in helping us select exactly what we needed for our project. The finished product was amazing. Misael and his crew did an exceptional job from the beginning till the end. Very professional and cleaned every when they were done. Would highly recommend this company for all your concrete resurfacing needs. The owner to the project manager were fantastic

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E. Murphy
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Decorative Concrete resurfaced our pool deck and steps and it looks wonderful. We had cracks in the original concrete and we cannot see them now. The staff was great to work with. The installation crew was professional, thoughtful and did a wonderful job. We highly recommend this company.

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A. Spencer
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Looks beautiful! Thank you for providing a wonderful product, really brings the backyard to life!

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G. Breitenberg
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totally professional, thorough, great communication, detailed, prompt, friendly. an absolutely gorgeous new pool deck and patio. USE THIS COMPANY!

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Decorative Concrete Resurfacing We have sealed our driveway and porch before with Sundeck from DCR and when we moved we did not hesitate to call them

We have sealed our driveway and porch before with Sundeck from DCR and when we moved we did not hesitate to call them to do it again. Arturo and his crew did a great job despite interuptions from weather. Looks amazing. We also really appreciated the daily project update texts from Melanie. Highly recommend the aggregate effects to give the surface more texture. We definitely recommend this company.

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J. Corwin
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Awesome attention to detail by Pedro and his team! It looks fantastic and we could not be happier with the end product! I would certainly recommend this company.

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O. Jenkins
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Do NOT use Decorative Concrete! We used them for our pool deck, big mistake. We had issues with the spraying of the product not getting under the coping and them flattening out our rounded coping when "knocking" down the texture. *** blamed the flattening of the coping on our concrete installers instead of taking responsibility. When you pay as much as we did, you expect it to be done right. We now need some work done on our pool deck, a few years later, to fix some areas and a possible color change and *** refuses to bid it since we had complaints on initial install. We have contacted *** and they keep giving our emails to her to answer and won't respond to my emails. *** suggested we hire another concrete company and she would sell the product to them. Here is part of her statement "In return, we would want an agreement that you understand that the home office and our local dealership is not responsible for the installation. We will give the proper mixing instructions. Also that you will agree that the matter is concluded and you will not be posting any social media statements." Why would I use a company that is not certified in using the product? They are just trying to make the problem go away and for us to keep quiet. I don't call that customer service!

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K. Schumm
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On time on budget. Good attention to details and product knowledge for my pool deck

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E. Kuhic
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DCR did an outstanding job of transforming our pool deck and patio. Misael and his crew were the best. Great customer service from start to finish. Great job!

Is Decorative Concrete Resurfacing legit?

Our verdict: Complaints Board's thorough examination reveals Decorative Concrete Resurfacing as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Decorative Concrete Resurfacing stands out for its commitment to quality and security. Clients considering Decorative Concrete Resurfacing should delve into its customer service record to gauge compatibility with their expectations.

Decorative Concrete Resurfacing earns 91% level of Trustworthiness

Perfect Trust Endorsement: Decorative Concrete Resurfacing achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Decorative Concrete Resurfacing. The company provides a physical address, phone number, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Decorative Concrete Resurfacing has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Decorative Concrete Resurfacing has registered the domain name for decorativeconcreteresurfacing.com for more than one year, which may indicate stability and longevity.

Decorativeconcreteresurfacing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Decorativeconcreteresurfacing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Decorativeconcreteresurfacing.com you are considering visiting, which is associated with Decorative Concrete Resurfacing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a decorativeconcreteresurfacing.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Decorativeconcreteresurfacing.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The decorativeconcreteresurfacing.com may offer a niche product or service that is only of interest to a smaller audience.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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Decorative Concrete Resurfacing From the point of sale with Joan, to the project management and communication from Melanie, to the dedication,

From the point of sale with Joan, to the project management and communication from Melanie, to the dedication, attention to detail and professionalism of Herminio and his crew doing our concrete transformation around our pool...our family has NEVER experienced this GREAT of customer service and workmanship. We could only wish every company was this great to work with. We're customers and fans of Decorative Concrete Resurfacing for life.

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L. Hammes
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This is our second engagement in 20 years. They installed our pool deck (before we lived here) and have surfaced and repainted it twice. Great attention to detail, the work site is flawless and the team pleasant to have around our home. Great communication from the office staff, too. We'll se them again in 7 or 8 years unless we come up with another project before that. Also this: the firm supports Living Water International, providing safe drinking water for underserved populations all over the globe.

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D. O'Kon
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Decorative concrete resurfacing did a great job on my patio. From the original estimate and consultation from Joan, to customer service and scheduling by Mel, to the excellent and careful work of crew it was a positive experience. I would highly recommend this company. This is a 5 star!

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S. Schmitt
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Thanks for a job well done. Our pool deck looks brand new.

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M. Sauer
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Decorative Concrete did a fabulous job on our front walk and back patio. Ramon(***) and his crew were professional, efficient, and creatively helpful in transforming plain concrete areas into beautiful, artistic designs.

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Decorative Concrete Resurfacing The Decorative Concrete team from the beginning of our project to the end did a awesome job

The Decorative Concrete team from the beginning of our project to the end did a awesome job. From Lindsey(Design)to Melanie(project Manager)Tammy(billing)and of course Arturo and crew who did the work on our pool deck these folks know there job they are skilled professionals and so passionate with the job at hand. Thank you for your outstanding work Arturo and crew on our pool deck we love it I would highly recommend Decorative Concrete.

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Decorative Concrete Resurfacing Decorative concrete resurfacing was a pleasure to work with

Decorative concrete resurfacing was a pleasure to work with. They were very informative and helpful in helping us select exactly what we needed for our project. The finished product was amazing. Misael and his crew did an exceptional job from the beginning till the end. Very professional and cleaned every when they were done. Would highly recommend this company for all your concrete resurfacing needs. The owner to the project manager were fantastic

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Decorative Concrete Resurfacing Pool area resurfacing and crack repair was just completed yesterday

Pool area resurfacing and crack repair was just completed yesterday. Their work exceeded my expectations. Crack lines were not visible after repair. Re-sealing looked great. Very professional and neat. They did all they could to minimize the mess including taping of pillars and placing bubble wrap along the pool edges to keep the water as clean as possible. Highly recommend this company. Any concerns I had were addressed immediately. Great communication.

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Decorative Concrete Resurfacing Decorative Concrete Resurfacing completed our pool deck resurfacing this week and we could not be happier with the

Decorative Concrete Resurfacing completed our pool deck resurfacing this week and we could not be happier with the results. The entire process from start to finish was easy and the daily communication from Melanie was extremely helpful in keeping us updated and setting expectations. Arturo is a true professional and his attention to detail is incredible. We are excited to enjoy our new pool deck this season. I would recommend DCR to my friends and family. Thank you !

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Decorative Concrete Resurfacing They sent out the best crew: professional, friendly, neat and hardworking

They sent out the best crew: professional, friendly, neat and hardworking. They listened to our preferences and they delivered exactly what we wanted. The job they did for us looks beautiful! The heat index was over a 100 degrees as they worked, and at the end of the job they were still making sure the little details were right. Longevity of this product will be revealed over time. We will have to reseal it every 5-7 years, but for such a beautiful product, its worth it.

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Decorative Concrete Resurfacing Our garage has been beautifully transformed!

Our garage has been beautifully transformed! Arturo and his crew did an amazing job on our garage floor. They were efficient, courteous and very professional in every way. The office staff and sales staff were all extremely helpful and professional also! Several years ago we had our pool and patio resurfaced by Decorative Concrete Resurfacing and loved everything about the finished product as well as the customer service and quality of work. We would highly recommend this company. Thank you!

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Decorative Concrete Resurfacing This is our second engagement in 20 years

This is our second engagement in 20 years. They installed our pool deck (before we lived here) and have surfaced and repainted it twice. Great attention to detail, the work site is flawless and the team pleasant to have around our home. Great communication from the office staff, too. We'll se them again in 7 or 8 years unless we come up with another project before that. Also this: the firm supports Living Water International, providing safe drinking water for underserved populations all over the globe.

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Decorative Concrete Resurfacing We have used Decorative Concrete several times over the years--they just finished re-surfacing our patio and did not

We have used Decorative Concrete several times over the years--they just finished re-surfacing our patio and did not disappoint! The patio looks great--a first class job, done by a highly competent team. It's not just the high quality of the work, but also the way the company does business. The communication and follow-up is excellent--it's nice to work with people who "do what they say". We will have no hesitation about using Decorative Concrete on any future projects, and recommend them without reservation.

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Decorative Concrete Resurfacing Great company

Great company. We got a text each morning to let us know when the crew was coming out and what they were going to do that day. If rain was a delay, we got a text to let us know they would not be out. The crew was hard working, showing up on time and completed the work on time. We did have one issue but the crew was honest and reported it and the problem was resolved. It seems since Covid, customer service is non existent as well as competent honest workers who show up. This company provides the oppositegreat customer service that stays in communication till the job is done.

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Decorative Concrete Resurfacing After having water damage earlier this year, my husband and I went to at least 4 different flooring companies and tried

After having water damage earlier this year, my husband and I went to at least 4 different flooring companies and tried hiring 3 different side-job guys to lay replacement tile. Each time we got burnt - whether we set up an appointment and no one came, or we'd have a company come out and bid us triple what Decorative Concrete Resurfacing charged us just to install the tile because...well they can! I can't thank Decorative Concrete Resurfacing enough for being so reasonably priced, so transparent, and so trustworthy throughout this process. I never once felt like I was being up-sold or overcharged for the services. The company and project team cared that our floors looked nice and it came across just as such. So happy with the results, just wish I would have went this route sooner and saved us from the aggravation the other flooring companies brought on.

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Decorative Concrete Resurfacing A very pleasant experience to say the least!

A very pleasant experience to say the least! I could not answer the question regarding crew appearance and attitude as I was gone all day and did not meet them. The porch and area was clean of any debris when I got home so I appreciate that from the crew. Had family over this past weekend and all were impressed! I am retired from business but my simple model I lived by was "say what you mean and mean what you say" and DC followed that to the max. I enjoy the look and feel of the "One Day Floor system" and I expect we will get much enjoyment from our screened in porch decking. My one year old grandson who is just learning to walk, was walking all over the porch yesterday and got on his knees and kept rubbing his little hands over the flooring. I have video! We are going to get a lot of enjoyment out of the screened porch and the great looking flooring. Special thanks to Joan and Mel!

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Decorative Concrete Resurfacing Do NOT use Decorative Concrete!

Do NOT use Decorative Concrete! We used them for our pool deck, big mistake. We had issues with the spraying of the product not getting under the coping and them flattening out our rounded coping when "knocking" down the texture. Decorative Concrete blamed the flattening of the coping on our concrete installers instead of taking responsibility. When you pay as much as we did, you expect it to be done right. We now need some work done on our pool deck, a few years later, to fix some areas and a possible color change and Decorative Concrete refuses to bid it since we had complaints on initial install. We have contacted Decorative Concrete and they keep giving our emails to her to answer and won't respond to my emails. Decorative Concrete suggested we hire another concrete company and she would sell the product to them. Here is part of her statement "In return, we would want an agreement that you understand that the home office and our local dealership is not responsible for the installation. We will give the proper mixing instructions. Also that you will agree that the matter is concluded and you will not be posting any social media statements." Why would I use a company that is not certified in using the product? They are just trying to make the problem go away and for us to keep quiet. I don't call that customer service!

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Decorative Concrete Resurfacing I purchased a concrete garage sealant from this company on 9/8

I purchased a concrete garage sealant from this company on 9/8. I was aware that the product came with a three year warranty, but was also told that this poly-urea sealant for my concrete floor would not come up and that was one of the selling points of this product that it would not come up. That is the reason why I decided to purchase this product for a total sum of $4500.00 dollars. I was told it is guaranteed to not come up. In order to repair the area the want to charge me $150.00 dollars an hour for up to 3-4 hours, which is ridiculous also the area in question is next to a wall, which no one even walks. They have ignored my requests to discuss the matter and it is like they do not even care. This does not include the discoloration (Yellowing) from the spots on my floor. None of this was disclosed at the time of purchase. I have sent a couple of messages to the business along with spoke to the inventor of the Polyrea product with no contact from him as well. Pretty bad business practices if you ask me. This floor was really expensive and not what I expected nor is this business standing behind there product.

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www.decorativeconcreteresurfacing.com

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