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3.2 280 Reviews

EconomyBookings.com Complaints Summary

146 Resolved
134 Unresolved
Our verdict: While EconomyBookings.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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EconomyBookings.com reviews & complaints 280

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Newest EconomyBookings.com reviews & complaints

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G
2:25 pm EDT

EconomyBookings.com ace rental cars

My invoice for a rental car at SFO airport is BG-B86982340. I paid a deposit for $59.61 for the use of a rental car for 5 days. When we arrived at the airport we followed the instructions to contact the company to pick us up at the location specified. We called 3 times over 30 minutes. Each time we were told by a computer voice that no one was at the location to answer the phone and that we should try again LATER! We were unable to get our car and were forced to rent from someone else. We want an immediate refund. If we do not get a refund quickly we will contest the charge through our credit card company. Gary Ammarell
This occured on 5/2/2019 [protected]@comcast.net

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O
6:55 am EDT

EconomyBookings.com customer service

Stay away!

Rented auto and when I wanted to change the pick up hour for an earlier time and also change the return time accordingly therefore the same rental time. An additional fee was quoted. After agreeing with this fee in writing, I never received a confirmation from them even after 6 email messages requesting it. Also, customer service number is not available at any time. Customer service agent do not listen to you at all. Bad dudes... Stay away.

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B
3:41 pm EDT

EconomyBookings.com rental car that was never used or acquired.

Reservation made on 19 Mar 19, Reservation Nbr B15705674, Service Provider: Booking Group Ltd, Registration Number: LV401031668996 for a car with Dollar Rental to be picked up on 7 April 2019 at the Dayton Airport in Dayton, Ohio. My gov't trip was cancelled so I contacted Economy Bookings to cancel my rental car reservation which the clerk told me I would have to pay the cancellation fee of 35 EUR even though the cancellation was the very next day. I have the email confirmation that my reservation was cancelled on Wed, 20 Mar 19, 3:50 pm from EconomyBookings.com and stated my refund is made within 21 business days which never happened and now a full charge is on my credit card account for $222.02, I want someone to correct these charges immediately as it has been over 30 days since the transaction occurred and erroneous charges made to my account. I also want someone to contact me to let me know how they will handle my complaint. My email is: [protected]@satx.rr.com and my phone number is [protected] (cell). I want a written resolution for my complaint so I can get with my credit card company on this dispute. Thank you.
Bette J McAndrew

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J
1:31 am EDT

EconomyBookings.com car rental

I paid $157 towards a rental through the website and was told I would only owe $111 when I arrive to pick up my car. Turns out there were excess fees that I was unaware of! They tried to charge me almost $500 to get the rental and then when I return the car, they would charge another $200! Screw this BS! I didn't take the rental. The receptionist advised me to call the cs line to get my $157 refund for not taking the car. It got nowhere! The cs line is f*cking useless. I even tried to email economybooking and got absolutely no response! I will never ever use them again!

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B
8:31 am EDT

EconomyBookings.com car rental

I booked a car rental on their site, and paid what is stated to be the full charge including all taxes and fees. Upon pickup of the vehicle they charged an additional $253. The confirmation sheet stated if there was any additional charges at pickup to pay it and then file for a refund. I did. That was 18 months ago and the only thing I've gotten from them is a case number and my emails ignored.

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M
12:23 pm EDT
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EconomyBookings.com impossible to reach the customer service line or online

Please email me back to allow me to explain.

[protected]@videotron. Ca

I booked a car with economy booking

Decided to cancel within the company delay.

Received an email of confirmation saying that it has been cancelled.

Refund was supposed to be within 21 days.

Did not get it.

And it is impossible to get anuy reach on anyone at economy booking

Please ask some from this company to eamil me back!

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C
6:35 am EDT

EconomyBookings.com cancellation policy

Had an issue with their website in reviewing my reservation I placed on 2/12/19 for an upcoming car rental from April 29th through May 2nd in Portland Oregon. By the time I was able to resolve the online issue, I was outside of the 48 hours cancellation period, just a few days later. Although they were aware of the problem I had accessing my reservation, I was still assessed the $35 US dollars cancellation fee. There are many US car companies that do not have these inflexible restriction. I will never use this company ever again and will warn others as well.

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A
2:33 pm EDT

EconomyBookings.com they are promoting false unlimited miles

I booked my car using their website. I should picked my car on airport Greensboro NC GSO but they are not located there. On vaucher it said unlimited miles. When i contact ed company car wreck they said miles are not unlimited. They asked me to pay 70$ more dollars. I wrote them email to economu bookongs and didnt get respond. I called them too and they said they will help me but there is no respond from them.

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Z
3:37 pm EDT
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EconomyBookings.com car rental scam

I booked a car from RightCars in Miami Airport, over internet using EconomyBookings.com. They charged me $16 for initial deposit, fine.
When I arrived to rental office, they told me I am obliged to buy their mandatory liability insurance.
I told them have full coverage from Geico, I don't need second insurance.
They said it is written under "Term and Conditions". I had it printed with me, showed them that there was no such condition.
They said "Sorry, we still can't rent the car to you, it is company policy".
I said, then refund my initial payment of $16 back to my credit card.
They said, go to Economy Booking. It is not our problem.
I drove all the way down from Boca Raton, where I live, to Miami airport, to pick up the car, which cost me considerable time and Money, and they don't feel like renting the car that I reserved. It ruined my whole day.
It has been more then a month, and my money still not refunded.
I am attaching their pictures so that the whole world sees them and stop making any business with them.
Hope they bankrupt.
Regards

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T
12:26 pm EST

EconomyBookings.com extremely bad cs and dishonest policies

Reserved a car back in Dec 2018 and cancelled within a day to get a higher priced reservation for an SUV. The refund was not processed till Feb 2019 and that was after numerous emails to the CS. Not only that they deducted $40 cancellation fee. No where on their site is there any mention of any cancellation fee of $40. I will NOT rent again from this company.

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fayerm
, US
Mar 17, 2019 5:53 pm EDT

My biggest mistake was not reading the reviews and then using this company. They upcharge on everything that they shouldn't and they scam about tolls. You have to buy their Toll pass whether you use it each day or not. They charged a Reservation fee, which was never returned. They charged other fees, which no other rental car company charges. Do yourself a favor and go elsewhere.

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T
2:05 pm EST

EconomyBookings.com car rental charges

Prepaid Booking #B47433190-199.47 I used CC to for a prepayment in Nov on a compact car CC last four digits 1397- when I went to pick up the car from the rental company (Dollar), I added car insurance at 31.99 a day. Then I came back a day earlier to Dollar and the agent ask if I wanted to use the card on file. I told her I would like to use another card with lower interest rate she said fine. I use CC last four digits 2051 - Now here is the kicker, I got charged not just by Dollar Rental Car but also by Economy Bookings. This was a prepayment for a Rental Car through Dollar Rental. Please advise on how to get a refund for 199.47 that was paid through Dollar Rental agency

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E
8:49 pm EST

EconomyBookings.com false services

They charged me $63.61 for a rental vehicle, to which they didn't do a thing, except give me a voucher, that wasn't worth the paper that it was printed on.
In fact Fox Car Rental had no knowledge of the company.
They took the money under false pretenses, knowing that they are scamming people
Tomorrow, I shall contact the BBB and file a complaint with them.
By looking at the reviews for this company, everyone that has dealt with them, has been scammed out of money.

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K
9:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EconomyBookings.com kerim

I had a reservations for a car with a resevation number of B72479173, for Tiran between 13-20 July 2019, and paid its total cost (205 USD) by my credit card. But Rental voucher indicates to be paid only108.04 Euro.

Later on, I had to mofified the reservation due to increase the number of passenger.

I click "modify" option from the reservation web page, and choosed another car (opel).

But I didn't like the price and this car (opel).

I wanted to choose another car, then only option was "cancel" on the web page and thats what I did. There was no other option to choose other car.

Unfortunately that whas it.

Unfortunately my previous reservation that I paid was also cancelled. That was not I didn't want

Now what should I do,

I didnt want the cancel my previous reservation, just want to modify with another car,

Though I did not want to cancel, I will be punished by cancealletion fee and so on?

If I was charged for the canceallation fee, when the rest of my money will be refunded to me?
Would you please help me?

Please find th pic as an attachments for my reservations

I am looking forward to hearing from you,

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Resolved

I have called them and answered to me and the problem was reseolved

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P
5:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EconomyBookings.com car rental booking b61262101

Hello we have paid two times the booking for the car, the amount of 119, 73€ to you, plus 91, 12€ to Dickmann rent a car, please Refund, B61262101 is The booking référence, Dickmann says it is an error from your part
Ses documents attached,
The booking occured in Valencia airport, last 26 december 2018,

Contact
[protected]@hotmail.com for
Mr Jean Philippe Pesou,

Many thanks for return

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S
2:23 pm EST

EconomyBookings.com car rental manchester airport

When I booked my car it gave me the option on airport or off so I picked on. The third party booking was Green Motion who was not at the airport. When we got to the office I had to wait an hour as not enough people worked there. Then come to find out that my US driver license was not valid in there terms (economy booking. In US they are only valid for five years so the issue date could be less than the 2 years required. I've never in my 30 years of booking rentals had the issue date being a problem. In fact when I was in there today they had a lot of unhappy people. You can't even get hold of them on the phone as I want some sort of compensation. Never again will I go through economy bookings and Green Motion were very unfriendly. I had to get a taxi home and now I have to find another rental. Very very unhappy

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S
5:01 am EST

EconomyBookings.com cars rent, no compromise, no service

I made a car rental reservation for yesterday through your website. I received the email and arrived at the meeting point of the Lisbon airport (as directed in the email) 5 minutes before 20:00 and waited until 21:00 and no one from Flizzr appeared to give me any advice about the which had occurred. The company's lack of commitment is something I have never seen anywhere, since I had a reservation and I counted on the vehicle to carry my luggage, which generated great problems to solve.
On the other hand, the reservation was made through your website, which gave me some confidence, however, even though I got in touch, the clerk informed me that there was nothing that could be done other than this complaint.
At the end I made a reservation that did not help, which involved two companies which I can not trust because they do not guarantee the service you propose.

I would like at the very least to have the chargeback of the reservation on my credit card.

Best regards.

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N
10:02 am EST

EconomyBookings.com rental car at orlando airport

The worse company. I rented through economy bookings which went to Aco rent a car which in turn came out to Rent car 4 less in Orlando Florida. My rate was jacked up to 4 times although I had confirm booking through economy bookings with my own insurance and my own SunPass account for Florida toll road. I got stranded although I booked few weeks in advance. Don't trust or use this company. I am renting car in Orlando every two weeks and this is the worse company. Very shady location at Clarion hotel with each room with different rental car company. Avoid all of them. I give them minus 10 rating. I ended going back to airport and had to pay double with different company. Shame on economy bookings for booking customer with very shady rental companies

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J
11:59 am EST
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EconomyBookings.com car rental

Ik heb een 14 daags autohuur bij economybooking.com geboekt, inclusief de all-inn verzekering (FULL-COVERAGE) met een max. schadebedrag van € 3000, - wat vergoed zal worden.
Ik heb de auto ingeleverd met een scheur in de voorruit (steenslag) die ook onder de verzekering viel.
Ik heb aan alle voorwaarden voldaan (rekeningen, documenten, foto's, video's toegestuurd).
Het is nu 10 weken geleden en heb nog steeds geen cent ontvangen (€400, -).
Ik heb zeker 20 e-mails gestuurd en kreeg een enkele keer (na ruim een maand) bericht dat de afhandeling (door drukte) nog zeker wel 60 werkdagen zou duren.
Mijn simpele geclaimde schade is niet te verhalen bij een tegenpartij, dus de afhandeling zou binnen 14 dagen makkelijk afgehandeld kunnen worden.
Ik heb nog hoop dat ze tot betaling overgaan, maar dit zijn natuurlijk ontoelaatbare streken.
Indien ze niet betalen wie heeft dan nog een advies voordat ik juridische stappen gaat ondernemen.
Bijvoorbeeld mijn dank.

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L
2:45 pm EST

EconomyBookings.com car rental

Do not book car rental through EconomyBooking.com. They are worse than worse. One star is far too generous. We had not previously used EconomyBookings.com but we were impressed with the vehicles they offered and the prices. It was arranged that we would be calling an off-site number from the Lisbon airport and they would greet us with the car. When we called we got a recording (in Portuguese). After asking someone to translate we found they were no longer in business. We had not been notified by EconomyBookings nor did we have a way of getting hold of them. It took over an hour to find someone, anyone to help us track this down since they didn't have an airport on-site presence. Bless the kind soul that took her time to call people that in turn called others and were able to provide the name of the company that would provide the service. Once we were picked up and arrived at their site we found that we had to pay for A LOT of extras which seemed contradictory to the contract such as we had paid for an additional driver but were going to be charged again by the rental company. We took full insurance coverage and yet we were going to have to put down a !, 000 Euro deposit for any damages. This was supposedly refundable but after our experience we were leery. Upon our return I contacted Economy with no response. I emailed yet again and told them that I felt that the additional driver fee should be refunded BUT MOST IMPORTANTLY AT THE VERY LEAST I WANTED AN APOLOGY. Never heard a peep from them and will NEVER again book through them. In a foreign country and basically stranded because of their failure to notify us that the rental car agency they booked us with was no longer in business. Of course all of this was prepaid so why should they respond.

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K
8:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EconomyBookings.com product

After we were pu from the airport and taken to right car when in to the office and was ask for driver licence and booking credit card handed it over and after some time that the cost og the car plus insurance was $560.00 I said I have full insurance with belair was told never heard of them and we only use our insurance. I also said that my credit card insure the car no only ours or no car now leave we ask for a ride back to the airport was told no ha ha find your own way me with 2 replaced knees and my wife how had a miro stoke 3 months earlier I had 2 walk 2 blocks found sixt rentals who help us out stay away from right car and the next person who walk in happen to them also stay away

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EconomyBookings.com In-depth Review

Website Design and User Experience: The website design of EconomyBookings.com is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the necessary information. The search function is prominently displayed, allowing users to quickly search for available vehicles.

Booking Process and Ease of Use: The booking process on EconomyBookings.com is straightforward and hassle-free. The step-by-step process guides users through selecting their pickup and drop-off locations, dates, and times. The website provides clear instructions and prompts, ensuring a seamless booking experience.

Range of Available Vehicles: EconomyBookings.com offers a wide range of vehicles to suit various needs and preferences. From compact cars to luxury vehicles, customers can choose from a diverse selection of options. The website provides detailed information about each vehicle, including specifications and features.

Pricing and Competitive Rates: EconomyBookings.com offers competitive rates and transparent pricing. The website displays the total cost of the rental, including any additional fees or taxes, upfront. Customers can easily compare prices and choose the most affordable option for their budget.

Customer Service and Support: The customer service and support provided by EconomyBookings.com are commendable. The website offers multiple channels for contacting their support team, including phone, email, and live chat. The customer service representatives are knowledgeable and responsive, providing prompt assistance to any queries or concerns.

Transparency and Hidden Fees: EconomyBookings.com maintains transparency in its pricing and ensures there are no hidden fees. The website clearly states any additional charges or fees that may apply, such as fuel surcharges or airport fees. Customers can review the terms and conditions before making a booking to avoid any surprises.

Cancellation and Refund Policy: EconomyBookings.com has a flexible cancellation and refund policy. Customers can cancel their reservation within a specified timeframe and receive a full or partial refund, depending on the terms of their booking. The website provides clear instructions on how to cancel and request a refund.

Additional Services and Features: EconomyBookings.com offers additional services and features to enhance the rental experience. These include options for adding additional drivers, GPS navigation systems, and child seats. Customers can customize their rental to meet their specific needs.

Trustworthiness and Security: EconomyBookings.com is a trusted and secure platform for booking car rentals. The website uses secure encryption technology to protect customers' personal and payment information. The company has a good reputation and has been in the industry for a considerable period, ensuring reliability and trustworthiness.

Overall Customer Satisfaction and Reviews: EconomyBookings.com has received positive reviews from customers, indicating high levels of satisfaction. Customers appreciate the user-friendly website, competitive pricing, and excellent customer service. The company's commitment to transparency and reliability has earned them a loyal customer base.

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EconomyBookings.com contacts

Phone numbers

+1 (202) 800-9938 +1 (613) 701-0911 More phone numbers

Website

www.economybookings.com

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