MobilityWorks Customer Service Phone, Email, Contacts

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1.8 5 Complaints
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MobilityWorks complaints 5

8:53 am EDT
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MobilityWorks Product/service

My Father purchased a brand new 2023 van from Mobility Work. Less than 6 months later the radiator blew up. Mobility works came and towed the van back to their store in Waukesha. To make a long story short. They had the van for 6 weeks! When my Father finally received the van back, which I had to drive to Madison to pick it up( 65 minutes), it was filthy! Grease everywhere! All over the nice light gray ceiling and basically everywhere. I called and sent pictures and of course no one bothered to call us back. Also, we used one of their rentals for 1 day and I assumed since the van wasn’t even 6 months old that it would be free. Nope! They charged 250$. and of course the manager Dave refused to speak to me or return our phone calls. We will NEVER purchase a van from then again! Sincerely, Elizabeth DeGrush

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7:08 pm EDT

MobilityWorks Transmission issues

I was coming on saturday, what I got ready to go on the green, I heard some type of pop, and then the van would not go forward. So I tried to go backwards and it would not do that either. I have a daughter in a wheelchair, which was the reason I decided to get the wheelchair van. It has been a nightmare. I have no way of getting her to adult daycare, doctors appointments, dental appointments or regular outing. I need someone to call me. My number is [protected]. This is not fair. I has to wait 3 hours on saturday for a tow truck. I could not go anywhere, this is not fair, I make my payments on time.. It is sad that my disabled daughter and I have to go through this. I am living on a fixed income, and I cannot afford to buy another van. I would like for you to come at my home, 40 stillwater avenue, stamford, ct and pick the van up, repair it, an leave me with one to use while that one is being fixed. I have read so many recalls alone on the 2011, many of which are about the transmission. I have never gotten any letter regarding any recalls. I have put brakes on the vehicle and fix the windows and the window motor many times. I need your help asap.

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10:23 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Took van for PM, Preventative Maintenance, and upon return home the van door/lift would not work. Back down two weeks later to find that wires had pulled apart. Service Manager stated it's a common problem and could be fixed temporarily. He said best to have the wire harness replaced. So back down two weeks later for the install. Keep in mind, two hour...

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Is MobilityWorks legit?

Our verdict: Complaints Board's thorough examination reveals MobilityWorks as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, MobilityWorks stands out for its commitment to quality and security. Clients considering MobilityWorks should delve into its customer service record to gauge compatibility with their expectations.

MobilityWorks earns 94% level of Trustworthiness

Perfect Trust Endorsement: MobilityWorks achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for MobilityWorks. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with MobilityWorks, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

MobilityWorks website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • MobilityWorks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to MobilityWorks. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
7:11 pm EDT

MobilityWorks van

Bought a used mobility van from Mobility Works. It was broken from the first hour and had stayed broken. Had to take it back repeatedly for repairs, but problems continued and continued. Their motto is "love it" my response is "loath it". They finally agreed to buy the van back, but I didn't get all my money back and it cost me so much having to hire transportation service while paying the monthly van payments because it was constantly broken. No response. My actual review is ZERO stars for ZERO integrity - stay away from them!

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9:57 am EST
The complaint has been investigated and resolved to the customer’s satisfaction.

MobilityWorks Fraud

Company supplies handicap vans, we purchaed new van about 5 years ago, needed a new seat belt devise that holds my husband in. They sent me a used piece of equipment...well okay...billed my credit card over $200 then when I went to use it Monday it bell apart. When I called on Tuesday to complain the service guy tried to tell me I was crazy that it would not fall apart...I had three pieces in my hand...should be only one. Watch out for this company. pick another if you can...used equipment at high end price that does not work.

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Allentown Pennsylvania, US
May 21, 2021 9:05 pm EDT

Your lucky, at least they didn’t totally rip you off like they did to my Vietnam Vet hubby! Stole his grant money and no one would help. Just outrageous. Good luck.

, US
Aug 11, 2017 2:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why aren't van accessible parking enforced? Ever time I go to any store, cars are parked in van accessible parking spots. Only way I see to enforce parking by changing the color of van accessible sign to a different color. (like the color of a school zone.

Ernest Crowe
, US
Jan 18, 2016 3:15 pm EST

I am a Viet Nam Vet totally disabled due to service injury.
I bought a 2016 handicap dodge caravan equipped with wheelchair ramp and hand controls.
The van stopped working at the end of November and was sent to MobilityWorks in Marietta, where I bought it.
Called o get an update and was told it was being worked right the.
This is Jan. 2, 2016 and I still do not have my van my power chair was in the van ( I could not get out, no ramp)
This is the third van bought from them, the only ne to give me trouble.
I have a new van and I have to beg for rides to my doctor., etc..
Help me please, I can’t take much more.

Overview of MobilityWorks complaint handling

MobilityWorks reviews first appeared on Complaints Board on Mar 12, 2010. The latest review Product/service was posted on Sep 22, 2023. The latest complaint Fraud was resolved on Mar 12, 2010. MobilityWorks has an average consumer rating of 2 stars from 5 reviews. MobilityWorks has resolved 1 complaints.
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  1. MobilityWorks contacts

  2. MobilityWorks phone numbers
    +1 (330) 633-1118
    +1 (330) 633-1118
    Click up if you have successfully reached MobilityWorks by calling +1 (330) 633-1118 phone number 0 0 users reported that they have successfully reached MobilityWorks by calling +1 (330) 633-1118 phone number Click up if you have UNsuccessfully reached MobilityWorks by calling +1 (330) 633-1118 phone number 0 0 users reported that they have UNsuccessfully reached MobilityWorks by calling +1 (330) 633-1118 phone number
  3. MobilityWorks emails
  4. MobilityWorks address
    N8 W22195 Johnson Drive, Waukesha, Wisconsin, 53186, United States
  5. MobilityWorks social media
MobilityWorks Category
MobilityWorks is related to the Vehicle Rental and Leasing category.

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