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[Resolved] Cell C / data purchase, money taken, no data received. bad customer service

1 South Africa
Contact information:

I purchased data on Cell C's website on 6 Feb 2018, and paid using my card through Payfast.
The data never arrived, I contacted cell C, and was told to wait 24 hours. I contacted them after that, the service agent confirmed that no data had been sent to my wifi number of [protected]. they said I should contact Payfast for a refund.
Payfast, after sending proof to them, confirmed that Cell C had already been paid.
I sent this proof to sell c, and the incompetent agents kept sending me a reply to deal with Payfast, obviously not reading the email properly.
It is now over 3 months later and it is still not resolved. I do not have a refund or the data. or anyone competent giving me a solution. EXTREMELY frustrated.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Apr 11, 2018

    Dear Sir/Madam

    Our sincere apologies for the inconvenience caused.

    We will be contacting you shortly to help resolve the matter.


Apr 10, 2018

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