Cell C

CELL C - For your self

That is the one thing they did right.

My phone got stolen about a month ago. With pure luck I traced my phone and i got it back with out my SIM naturally.

Sorry I am still so livid I can scream!

Anyway - I in total bought three new SIM cards. Not RICA'd as it is stated on the starter pack flyer. That alone to do, buy an un-RICA'D SIM is difficult in it's own.

SIM:

1. Phoned in (had signal on SIM) - could not Sim swop because the RICA serial number was already RICA'd

2. NO signal - thought is was faulty

3. NO signal - phoned in, to hear it is not suppose to show any signal.

Customer service:

Let's do security checks:

1. Never asked for my ID number
2. frequent calls - I read the numbers one by one from my phone log. Hallo, did you not hear me the first time I can see it, I got it back.

3. Last recharge amount - Can I quickly log into my banking. Wait my bank is lying to me

4. Any active bundles - I doubt it after a mont

OUTCOME: Sorry Miss you failed. We cant help you we are sending your info away. To whom? for what? will it get me my number back?

Answer: no it won't. I can't actually believe it as I am typing it. Like this really did not happen.

Can I speak to your supervisor?
I am transferred to the most static line, where she tells me she will phone me back. Has been about 45min still waiting.

OK no, let me phone head office - customer service very polite, can't help me.

So I ask the question - can anyone actually give me an answer to why I can't SIM swop without posing a question at me with now answer?

answer: Sorry Mam, you're in the technical department (in a very annoyed voice) I can't assist you. So can you transfer me to someone who can?

No Mam. LIke what?

I am disgusted!

I have never in my life been so frustrated and annoyed with the lack of care with anyone. I lost it. Completely. Condescending to say the least. The lack of care and customer support - please rename the service.

ja! Cell C - For your Self bra.

Email: [protected]@gmail.com
Cell C not swopped: [protected]
Tel: [protected]

My phone was stolen 2 weeks before month end of April and i called Cell C to inform them that my phone was stolen and to get advice on what i need to do in order to get another phone. Unfortunately my phone wasn't insured and i was left with about 6 months to finish paying off the phone, i then decided i was going to buy out the reminder of the contract and apply for another contract with Cell-C, due to the poor service i received i decided to move to a different service provider. End of April i bought out the contract, went to go deposit the money at the bank and i went back to the branch to provide the proof of payment and the lady that assisted me gave me a form that i had to fill out with the reason i am cancelling the contract, then she advised me that my last debit date, will be end of May. Here i am now end of June i was debited. I went to the branch last week Saturday and the lady said she couldn't find my client information and she advised me to call the billing department on Monday. Today is Tuesday yesterday i spent half the day trying to get through to the legal department cause all the agents said they couldn't assist me, i called customer care more than 20 times and every time i was transferred to the legal department where the phone just rings and rings for half an hour without being picked up. The last Indian guy i spoke to yesterday said he will investigate and get back to me before the end of the day but he didn't. i called again today get through to customer care no-one can assist me i am transferred to the legal department where the phones aren't answered. all i want to know is why i was debited when i was told my last debit month is end of May, and if i was wrongfully debited i want my money back. I am tired of being treated like a fool and being sent from pillar to post without assistance, THIS WHY I CANCELLED THE STUPID CONTRACT WITH CELL-C. I WANT AN EXPLANATION TODAY.

[protected] - Joe Cloete - this is a prepaid number on your net work. I have had about 8 subscriptions coming off every time I load airtime. Your agents have informed me it's other service providers that have taken the airtime that's using the cell c network, and the agent has cancelled the subscriptions. How is it that I have subscriptions coming off that I have not agreed to? whats more alarming is that you say its not you, but you are able to cancel it? it doesnt make sense.
I'm happy if it's cancelled, if at all, but I must get all my airtime that I have lost since this started around the 10th of June.
Please ensure that I am reimbursed with my lost airtime.
You can contact me on the number above, as urgently as possible.
If this is not resolved quickly, I will be forced to take it further, like hello peter or media.
Regards

Bought 20gb 365data that did not work on 12/05. I submitted a network problem was followed up by cell c with a SD number telling me the store has to refund me. Jonathan from Illanga Cell c, Nelspruit after a fight, signed off on 13/06 that a full refund will be given within two days. Its 28/06 and still no refund received. The store doesn't keep to their commitments.

I upgraded my contract, only because I am R6000 in credit with your company. Ireceived my new cell phone and 3 days later I received another one. Please advise if my contract was 2 for 1 or if this was a mistake on your part. I have been calling your call center since Friday 22 June, without success. A requested to be called back on the Glocell page is a futile exercise. Can someone please get back to me soonest. [protected]

Autopage, Nasua mobile and now glocell. Your service use to be amazing in my opinion I went to Glocell shops if I had any issues and had them resolved instantly now your shops are all closed and your people at customer care are opinionated and rude. And this is if your call actually gets thru . Two months ago my phone got barred because of two huge invoices pertaining to out of bundle data. I have tried to pay extra every month to get this amount all payed back but now my phone has been completely disconnected and no client can get hold of me I have absolutely no income now and when I got hold of customer care, the lady said the payment I made on Saturday did not reflect and even if it did she would not reconnect my line. your out of bundle data price borders on ridiculous if not insane and needs to be explained, how can a meg cost 15 cents in bundle and R2.50 out of bundle ? I cannot leave this here this is going to cost me who does not have a lot to suffer so I will have to get another sim card change my number on my web page and hopefully I didnt loose to much. I have tried for two days now to get you to help me but your staff laughed me out. I consider this as the end of my relationship with Glocell it seems you are going the same route as autopage and Nasua mobile.

I have recently been through hell and back with CellC this past year. The following email was sent to the CellC customer service email 3 times as well as to CellC on facebook on 15 June:

"Dear Cell C,

I would like to express my immense dissatisfaction with your customer service and your inability to do what you have promised.

I have since February attempted to complete my contact an business with you.

In February I concluded my business with you from my side by writing a letter of cancellation, enduring a telephonic phone call and paying my settlement fee (I have Proof Of Payment).
All of these details are attached in my email.
This payment and telephonic conversation happened on the 28th of February.

Subsequently I had a debit order through my FNB account since then for every single month.
You are effectively stealing my money.

I have since May emailed this customer service line 4 times in order to resolve this matter and I have received ABSOLUTELY NO response from CELL C.
I have had my debit orders reversed by my bank and still you continue to make transactions from my account. "

My initial Incident number was: [protected].

After my message on facebook I was finally contacted by a social media consultant. all the facts and pdf document of all emails were sent through to the man as well as the proof of payment and proof of receipt for the letter of cancellation and still I have been told that I am liable for the funds.

This is due to their IT department being unable to "find" the email sent. I have included screen captures of emails sent etc but omitted the names of the correspondents and consultant.

I have on Sunday 24 June received a message stating that I have been handed over to the XDS credit bureau. This company is doing enormous damage to my credit worthiness as well as my reputation and my time.

I have a full PDF transcript of all conversations from February with CellC as well as a full PDF transcript of my conversation with the social media consultant.

my name is nkanyiso i am a cellc customer and have two contracts currently one is for datas and one for phone, on data my contract signed for 200 debit but today debited R401 when i call call centre to escalate they told me they cant see anything yet they debited my money and that person who's name i forgot told me to check on *133*1# boom 3 unauthorised subscriptions, not at once i ran out off datas on my contracts it always top up to previous one, and i believe it a second month this thing happening how can i trust this company now ? i have lost 400 rand in two month whats to expect next month, i have lost trust with cellc i want my money back i have family to look after so you rich people must not benefit from the poor enough with this please, [protected]

My phone didn't want to charge anymore I then took it in to cell c promenade as it was still under warrenty, I received a call from the repaire centre saying my phone was water damage and I will have to pay R2600 for a new board I told her that it cant be and I'm not willing to pay that money .she told me that they were then going to send back the broken phone which they did I took it somewhere els and paid R300 to replace a charging block the guy also gave me a statement saying that there was nothing els wrong with my phone
I feel cell c tried to con me
what if I paid the money

kind regards
Logan Gillmore
[protected] /[protected]

Good day

My cell number is [protected]. You advertise the app, which I downloaded. This app has not worked since day one. I am unable to purchase a data bundle on this app. When I query this with your call centre, they say it is being sorted out. This is two months now.
I called your call centre at 8:05 and received a message that I must call during your office hours which starts at 8:00... Really?

I want to know when the app will work so that I can purchase bundles instantly a advertised by you.
Can you please ask your call centre to adhere to your office hours.

Regards

On the 29th December 2016 I went to a cell c store at Jubilee mall for an upgrade on my dad's contract. Took the Huawei P9 lite that was advertised for R189 on the booklet, then I told the consultant not to add anything extra because I am not interested at that point I just need a phone as my phone was stolen the previous week, He promised that there won't be anything added on the mobile contract. February 2017 when the first debit order went off it was R387.99 and not the R189.99 that I saw on the booklet. I checked the papers and the invoice papers said R189.99 and the other paper said R329. I went to the store and they told me the matter would be fixed and it wasn't, they kept on deducting R387.99 then in June 2017 my father became ill and I was give power of attorney over his finances. Went back to the cell c store with all documents including those stating that I have power of attorney but the consultants refused to assist me and said that he had to come to the store and tell them that he wants to transfer the contract to me. Ooh by the way this is someone who is bed ridden and can't even talk. They still continue deducting the same R387.99 despite numerous attempts to get them to sort this matter out. Tried the call centre and they also kept sending me from pillar to post. The phone according to their papers cost R5299 and cell c is supposed to deduct R328.99 for 24 months (incl. VAT) meaning that cell c is selling the phone for R7895.76 gaining and extra R2596. Then now they deducting R 387.99 for 24 months (incl. VAT) making that a total of R9311.76 meaning that they are gaining R4012.76. Due to this wrong deduction amount.
All I need to know is how do I solve this matter and cancel the bloody contract because i can't work with people who steal my father's money and see nothing wrong with that. It's been 15 months since I took this contract and have already paid R5819.85 again cell c have gained an extra R520.85 from scamming a person who is bed ridden and cannot fix this matter themselves.

+[protected] this is my cell nr. If you check your system you would see how long do I complain without sucesse. Now is my phone suspend again. Please can we sort this out I did not recieved a phone? I only pay for airtime. You suspend the phone because I still own money. But I can't see how do I own money if I pay every month my share. Can you please come back to me. Urgently because I need a phone.
Thank you

It is a problem to me right now. I had a contract with cell c in 2016 and it expires but cellc never updated my profile. I hate this as is appears on credit bureau while I am no longer even a cell c customer. My number is [protected] it was my cell c ported number I left them because of poor service. Their customer care line is useless no one ever responds to that nonsense. Please clear my name

on the 3rd of May I did an upgrade on my cell number: [protected].

Cell C assisted me urgently as I was bringing business to them. I upgraded to LTA Advance, after they advised me that there was a coverage on my area. I received the package with the cell ruoter, but unfortunately there was no coverage.

I called cell c and they advised me there is nothing they can do, I will have to return the router, and I did (ref: RW18700650) the following day. On the 18 May 2018 I spoke to cellC (Ref number: [protected] Themba Sithole at 14:16) and confirm that contract was cancelled and nothing is due to me as there was no coverage.

to my suprise, got the bill and I now owe cell ZAR512 for this, I called cellc and they told me that my number is still running and according to my knowledge this number is cancelled. I then disputed the amount, case number [protected] (was raised by Wandile) been calling cell c to get this resolved but it seems as they are not willing to.

I am not going to pay for the service that I didn't use. I am so annoyed with the service I am receiving from cell

I have been forced to start putting the trueth out there

For 6 months I have been having coverage issues with Cell C, a Router on contract, a contract number as well as a prepaid. All To do with Data .

I have called and logged request, several, probably in the "10's" . Each and every time the request being closed . The later 10 or 20, demanding reference numbers and no closure to request until I confirm it resolved. In Each and every case the case being closed . Problem unresolved. I get a call durring a meeting and advise to email me . Next thing i get an SMS telling me to rate there service. Call back when after hours, been told that request closed. And a new request .

Each and every time new reference number, new explination, new case . Case closed ... No resolution ...

I have asked several time for complaints line, someone log a case at customres care, send it to Tech ... who log a case, close it next day ...

This all in effort to avoid them canceling contract due to the FACT they cannot resolve issues ..

The furtherest i got, with a 6 months old reference is that is it "roaming" and case sitting with Vodacom, , but i still have to PAY ...

6 months, unresolved because they don't care ...

I pay for the roaming

I Demand it resolved and if they cannot figure the issue then by all means, cancel my contract and i will move to cell company i dont need CEll C roaming issues ... 6 Months i got to use friends Network, MTN and Vodacom, who work perfectly fine

CELL C coverage on roaming, useless

I am going to repeat this on all complaints over and over, I want my contract cancellled, if you, "CEll C" cannot sort your romaing problems, why i should i pay for a service you simply just cannont deliver

I (WJ van der Walt) was trying to take over Mrs van Rensburg Cell C contract due to the fact that she has lost her work. I went with Mrs van Rensburg to Cell C to do the paperwork. Unfortunate there was some money outstanding and Mrs van Rensburg said that she will pay the outstanding money. Then Derrick from Cell C in Irene said that we can change the banking details in the mean time. We did change the banking details. Then Mrs van Rensburg was not in the position to pay the outstanding monies owned to Cell C. I than decided not to proceed with the taking over of the said Cell C contract. But Cell C was already deducting money from my bank account. I did wrote numerous letters to Cell C to remove the debit order from my bank account as I am not the responsible person for the contract. Cell C is ignoring my request due to the fact that Cell C keeps on deducting the money from my account after numerous request to remove my banking details from your system. The above mentioned contract is in the name of Mrs van Rensburg, ID no [protected] and not in my name. Every time I did had to do a reversal of the debit order and it is costing me a lot of money.

I spoke to

Here is my details:

Mr WJ van der Walt ID [protected], Capitec acc [protected]

here is the details of the contract:

Mrs van Rensburg
ID no [protected]
Cell C account [protected]

I have been struggling with C Surance,
I need urgent assistance with my claim, the level of service I have been receiving from your customer service department is extremely disappointing, slow and very bad.
I submitted a claim for my cell phone have paid the excess on the 30th of May 2018 and to date no one has com back to me on progress.
When I call your call centre I am informed your system is down and I need to call back later as my ticket cannot be tracked.
This is disappointing, unprofessional and extremely frustrating.

Please can someone assist as I wanted to escalate to your head office and I was informed by Nozi Shange one of your employees she is not allowed to give me your head office number.

Please assist asap, The Ticket ID is: 890248

I sent all the relevant documents that when needed by cell c and the was no correspondence for two weeks. i had to call to find out what going on with the claim. The checked and the claim has been approved i have to wait, i waited another two weeks and when calling the cell c insurance i have to wait for an hour and all invain not speaking to a consultant. finally when i spoke to one she said they were awaiting for the access fee that i needed to pay. i ask if i am a sangoma that in need to consult the bones to know because i never had a call or an email. i paid that access fee the next thing the told me to choose between an NOKIA 3/HUEW/LG for an iphone phone i had. I struggled another two to three weeks calling and no solution. until one saturday i have to be rude for the consultant to refer me to a manager. the had two iphones and said they are ordering that i may receive it. after 6weeks i have not received the phone. today i went to collect the phone, it was not sent with relevant information that the consultant may give to me. She call cell c insurance and we wait for an hour and the consultant drop the phone, she had to call again it was dropped again. i left the store again with no cellphone which i am billed every month and inclusive the insurance.

Now i need help as they put the blame on the service provider ( hollad Cell insurance) .

I NEED RESOLUTION URGENTLY .

Was just in ur cell c store in Cavendish and had the most horrible service one of the guys I spoke to yusuf could not assist and also a young lady giving me all sorts of stories about me booking my phone why can't ur train your staff better and not let the customer feel like sh just wanted to book in my device that's all no all the rules but still nothing wow Cavendish square staff horrible

Contacted cellc trying to do my simswap ([protected]), was told to go to their branch with ID and Proof of residents, I took the documents to midrand cellc, I was then told that they can't help as I can't remember last 5 dialed number, after 10 years with them that's the service I get from them. No efforts
Made to resolve my problems they can see that I have been using the line, I'm working shifts and studying which make it difficult to do simswap. Now that's I have finished writing exams I made time to get it sorted as I don't want to lose the numbers