The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cell Cpaid up letter

K
This review was posted by
a verified customer
Verified customer
Review updated:

I cancelled my contract with cell c on the 18th of march, paid the committed amount of R3424.49 and called cell c a couple of times after paying that amount to find out if there's anything I owe because I knew that I had a missing installment but I was told that I don't owe anything.

On the 25th of April, Cell c tried to debit R3423.39 from my account, which was an amount that was not supposed to be debited since I had already paid that amount in full. When I laid a query about that, I was then told that I owe an amount of R762.68, I paid that amount on Monday 8 may, and then requested a paid up letter that same day since I paid all the amount I owed and also need to apply for credit but I can't since cell c tried to debit a huge amount from my account and also placed my account as "in arrears" on the credit bureau. I have not received the letter till today, when I was told that it's going to take two working days. My life is on hold right now since Cell c does not want to provide me with that letter. I logged countless requests for the letter yet I receive no response whatsoever from Cell c.

My cellphone number is +[protected]

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Cell C's response · May 11, 2017

    Dear Ms. Keletso

    Thank you for posting to us.

    We'd like to apologise for the inconvenience caused to you.

    Our team will be calling you tomorrow morning to assist with your query.

    ^BM

  • Cell C's response · Aug 14, 2020

    Hi Gloria Mapuleng Mamoe

    Thank for you for contacting Cell C.

    Our team will be in touch to assist.

    ^MP

  • Cell C's response · Sep 11, 2020

    Good day

    Thank you for reaching out to us.

    We will be in touch to assist with your request.

    ^NT

Responses

  • Gl
    gloria mapuleng mamoe Aug 13, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Hi CellC Team
    Can I please be assisted I phoned cell c customer
    service to settle my account but up to date on my credit report it stills shows that I owe cellc R478..n my account its active. It is so difficult to get through the numbers I have been given at the store to contact...I need a paid up letter and my name to be removed from you guys...It's blocking everything of mine.Please call me on [protected] because cell c legal Department my calls cannot go through

    0 Votes
  • @cellc_support Aug 14, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @gloria mapuleng mamoe Hi Gloria Mapuleng Mamoe

    Thank for you for contacting Cell C.

    Our team will be in touch to assist.

    ^MP

    0 Votes
  • Sk
    skapie1988 Sep 11, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Hi cell c team

    I have requested assistance to receive a paid up letter from you but still have not received it, could I please be assisted in this regard

    Reference [protected]
    Email : prince. [protected]@gmail.com

    Your urgent assistance in this regard will be appreciated

    Kind regards

    0 Votes

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