Cell C
reviews and complaints

I had a debit order taken out on the 27 August 2021. Thr payment went through but I was put in collections because cellc cannot locate the charge. I have sent my bank statement several times and I got an email confirmation that they have received the payment. This month, I got charged double for last month and this month. I have called the call center several times with no assistance. I'm really upset!

i took a cell c data contract out recently. They are debited the wrong amount from my account for the month of September 2021. I raised a complaint on their website and phoned them numerous times to follow up on my reference number for over 2 weeks now with no reply. Everytime i phone cell c they never resolve my issue.

In a pandemic they are very quick to take people's hard earned money but don't bother to resolve issues.

I opened my case on the 30th of August and I have been following up with no lock of getting a correct feedback or an update I even called headoffice even there I cannot get any assistance. Is now the 27th of September and no one is giving me a feedback on my R1600 refund. Due to this other debt other did not go through and my credit score is affected negatively even my other devices are blocked due to this issue

I had two (2) contracts with Cell C [protected] and [protected]). I cancelled both contracts early this year (2021) due to poor service. The cancellation was however not smooth for one of the contracts (Account: [protected]). A month after my contract cancellation, I noticed my credit score went down, when I checked the credit report, it showed that I missed a Cell C payment . I then called cell C, asked them how I missed a payment and also why did they not debit the last payment like the other Telecomms companies do? Also why did they not communicate and let me know that there's a payment that I've to make? Anyway they have highly incompetent and ignorant staff, so my questions sounded like rocket science as I have not received satisfactory answers. I asked the agent how much is the outstanding amount and I immediately made a payment.

About 3 months later, I noticed that the issue was not sorted, I called Cell C and also emailed them. They send me a paid up letter on 29 Jul 2021 and told me that the issue is settled. Today (27 Sep 2021) I received a call from SSDA (Schabir Shaik Defries and Associates) telling me that they're debt collectors and I owe Cell C money. What is this? I'm displeased and dissatisfied with Cell C service. I'd urge everyone not to take up a contract with them. Cancelling a contract is such a painful experience.

I have tried the call centre, but no one has an answer, and very unhelpful

I am so disgusted with the level of service received from cellc. my query is on going for almost a month now and yet I still dont have my funds in my account. Cellc has been debiting left and right like there is no tomorrow. They cause me so much stress and frustration within one month. I am sick and tired of this service.

My bills are always up to date until cellc had a technical issue on their side. they took 3 payments in June and then payments were back to normal in July in August they debited R1600 and yet im battling to get my money back. I cant pay my rent because of cellc. Then an advisor from cellc called me yesterday and the nerve she have to tell me that the credit will have to stay on the account because I cannot forward my bank statement. As I explained to her the bank statement was sent on 27th August it is within 3 months why can they not use that bank statement. Why is it my problem that cellc debited me incorrect and now need me to take a taxi to the mall just to get a bank statement for their mess up. They can debit the money with out asking any of my details but cant transfer the money back to my same bank account which they have been debiting from.

michay Hoffman
[protected] my contact and cellc contract number

I was double debitted for July 2021. I disputed and reversed the debit order. Later that day cell c also refunded the same amount of 498. Later on I received sms for amount of R996 owing to cell C. In August 2021 a debit order of R2016 was debitted from my bank account. I made four attempts to get cell C to rectify the problem. To date I have not received any reply or refund from cell C. This is what I understand of my payment : I should be paying an amount of R498 for July and R 498 for August. Double debit for August was R522 +R498 and they debitted R498 twice for the July amount owing which totals to R2016. I cannot understand why this is happening. When I told the consultant that I'm going to dispute and reverse payment they pleaded with me not to do so. September is coming to an end and I have not received any reply or refund.

Hi my name is jacobus kleynhans, i have been a good cell c customer for long now, but 0n the 31 august 2021 my cell c contracts is due for upgrade, i conttact cell c and even was at a cell c store but, none of want to upgrade my contract because im under dept review, two years ago i was under dept review and then i could upgrade my contracts, i did not go under dept review of poor or bad payments of my dept, i have done it because i had to much dept, i even contacted the dept review company and even they say they can not see why u dont want to assist me in my contract upgrade.Can u please assist me with this complaint

thanks

Absolutely disgusted in the poor service delivery rendered by Cell C. Account was paid in full on 1 September 2021 and to date a paid up letter has not been provided - after multiple calls, emails and waiting 48 hours. No one calls back and they give the run around when they are supposed to provide a paid up letter, as per the NCA. Cell C should be reported to the National Credit Regulator for failure to comply with the NCA. account No. [protected].

I have since requested for settlement letters from cell c customer care line on the 9th September 2021 and was told the legal department turn around time is 48-72 hours with reference number ‪[protected]‬ for cell number ‪[protected]‬ and ‪[protected]‬. That period lapsed on Wednesday the 14th September 2021.
I made a follow up call to try and understand what could be the hold up, but was told legal dep has a lot of quiries to handle.
Maleago Khunou
Alternative no: [protected]

I took out a contract and insurance with Cell C New Park Kimberley. I took my phone for an issue about 2 months ago, I was advised to pay an excess fee which I did. The instalment for the month has also gone off but I still do not have a phone . How do you pay for something u dont have ? I have been given excuse after excuse, I was told the phone cannot be repaired so I will receive a new phone, then they said they never received the excess payment which I sent a proof of payment .I am at my wits end, a cell phone is a need in today's life. I hope you can assist to resolve the matter for me urgently. Regards Faranaaz Obaray [protected]

my contract with cell c ended months ago. For the past two months I have been sending emails and calling cell c on numerous occasions requesting a paid-up letter on two contracts that I had with them that were closed by them a long time ago after they received payment via debit order. When I call they confirm that my accounts are closed and my numbers are moved to prepaid however when I check on transunion side it still says account open I have spoken to a guy by the name of Siphiwe Mosime who said he is sending an email requesting a paid-up letter to be sent to me still nothing has been sent through to me. I also spoke to a lady called Andiswa Mtjinga, Kgomotso Malete, Evodia Radebe and Innocent Makama who have confirmed that account is closed but still they don't understand why I'm not receiving the paid-up letter recoveries is nowhere to be found Inocent Makama said "cell c consultants work from home so he can't transfer me he doesn't have a link. now it seems no one at cell c is willing to take accountability for this account and closure or sending both me and transunion a paid up letter. Account holder ID number is provided on below details:

I have been complaining to Cell C now a month. To their call centre (no Help) and Hello Peter.com. Here is the latest com plaint to Hello Peter.Com.
"I complained about Cell C on 00/00/21. This the complaint: "I bought a cell c wifi calling bundle on the 17/08/2021 from cell Cell C. It is now the 31/08/21 and it is still not working. I complained on the 24/08/21 that the wifi calling was not working even though it stated on their app that it was activated. Nothing was done on the 24/08/21. I called again on the 25/08/21 and this time they escalated the complaint. Have made a total of 6 calls to cell c each one averaging about 15 minutes or more. I had a call on Monday 30/08/21 at 09:00 from Tembi who promised to call back at 10:00. He didn't! Amongst the calls I had promises of managers to call me back. The only one who did call me back was a manager who called back yesterday afternoon to tell me that a manager would call me 1st thing today (Tues 31/08). Nobody did call. Even though the consultant said the manager Carl called early this morning but nobody answered. I had no missed call, so he couldn't have called ! This afternoon when I called, the consultant said she would get the manager (Carl) to call me in the next few minutes. I called back just after 16:00 and asked to speak to Carl. I was told after a long delay, that Carl was off today. Somebody is lying to me. The number of the cell phone in question is [protected]. Does anybody at Cell C care? If you want to subscribe to CELL C, THINK TWICE. THEIR SERVICE IS SHOCKING. i EVEN TRIED TO GET THROUGH TO THEIR CEO, WITHOUT LUCK. he obviously doesn't care about his customers" Th problem with Cell C has still not been sorted out. It looks like they don't care!"
I can be contacted on [protected]

prepaid number. I have paid in full and still have it on my credit record. Is there someone that can actually assist in the legal department. The number I am referring to is [protected]
I have emailed all departments as well as spoke to several departments. NOTHING gets done and no one reply on my emails! This is ridiculous and very annoying! I want this matter sorted out or I will phone Carte Blanche to inspect the matters... maybe this will help

two contracts can be upgraded
and now after we do aplication we been told its been declined and know one can tel us why
and they say they wil come back to us .after more then a month still no response
contact no [protected]
[protected]
l.a bessenger
need contact number of manegement so we can resolf this problem or is one client not importent enough for such a big company
kind regards
Vasco Bessenger (husband)
L A Bessenger contract holder

I cancelled my DATA Contract on 30 June via email and made a telephonic request on 1 July.
On 9 July I escalated my request due to no response and was advised by an agent telephonically that the contract had been cancelled.
Despite the above I have been subsequently debited and my request to have a manage contact me or an explanation has been futile.
I phoned again today and still i have not had the pleasure of my request or complaint being resolved therefore I will be reporting this matter to all regulating bodies and public platforms.
The level of customer care services and competency is a disgrace and unacceptable frustration.
Chantel

Cell C is the most frustrating and irritating company to deal with. This is my 3rd query regarding the same thing. I previously advised that that I paid my account in July via their collections agent Nimble Group. Now 2 months ago, but still my profile is not updated.

They instead now put my account as written off due to none payment instead of paid up. I paid the outstanding amount as advised by their collections agent so why is it listed as written off and not paid up or closed?
I am sending all this information to the Credit ombud, as well as ICASA and the National Consumer Commission, I am tired of sending mails up and down and not getting joy from Cell C.

My account is not in arrears, this is proven through my bank account deductions including Cell C statement showing I'm up to date. This is also confirmed telephonically through their customer care service when I called on several occasions.
In March 2019 an incident took place where I withdrew an overcharged instalment amount which was deducted from my account with no explanation. The following day after withdrawing I went to the Cell C outlet to enquire why this took place, they explained that I did not put a cap on the account which unfortunately I was unaware of at the time. I realized their reasoning why I went over my budget, I understood, rectified the issue and immediately and settled the outstanding amount.
Last month August during a credit application, my bank informed me to clear an arrears issue at ITC with Cell C, I went the Cell C outlet to address the issue, only to receive an email 2 days later from Cell C informing me that they don't provide paid up letters for active accounts.
I responding via email informing them it's not what I have requested, they ignored my request to clear my name at ITC. I followed up with telephonic calls to customer care only to receive promises that they will address the issue.
Today 14 September I was notified by ITC via email that an additional missed payment for this month has been reported by Cell C. I called the customer care only to receive an apology informing me once again that the mistake will be rectified soonest. I requested a reference no and was promised to get one to-date none.
This is a totally unacceptable service as I am being turned away from other credit providers which is now affecting my business and personal life.

On 17 June 2021 I received an email confirming that my contract will end 16 August 2021 and that I would need to cancel the contract or it will automatically continue on a month to month basis. On 18 June 2021 I phoned the customer care number and the person that I dealt with said that he is not able to cancel the contract now, but that I should email the cancellation request on 16 July 2021 which I did, Ref: [protected] after not receiving any feedback followed up with another email 24 July 2021, Ref:[protected]. On 26 August my account was debited after I phoned in and emailed twice as per their instructions. Then I received a message on 10 September 2021 from VVM that my account has been handed over for collection, without being notified in advance by Cell C in any way.
I have made it clear that I want this contract cancelled after it has ended. Cell C did not provide any feedback and then continued to hand my account over for collections. Great customer service!. I want this contract to be cancelled and I do not believe that I owe Cell C any outstanding moneys that they claim are due to them. I would like Cell C to also correct the error they made by handing and reverse the activation of my profile on CPB Credit Bureau.

Good Afternoon
I cannot afford my Cell-C contract and requested that the contract be cancelled and I will pay the arrears amount until fully paid up.
My contract cancellation month is Sept. I cannot let the monthly amount accumulate on the arrears amount.

If the contract cannot be cancelled, then freeze the account so no additional fees are added which I cannot pay.

Please