TracFone Wireless

my old tracfone died on me and so i bought a new tracfone through the mail at "target" . they did not scan the phone before it was sent to me so i went to "target" to see if they could help . in short i bought a new tracfone and the representative from "target" gave "tracfone" customer support the s/n and the sim number . for an hour and a half i waited for them to activate my phone at "target" and finally i left "target" without my phone activated . i could not get into my account to change my e-mail address as they kept sending "verify" e-mails to my old obsolete e-mail .i have been with "tracfone" for several years , but now I'm thinking about switching service as they can't seem to know how to activate a new phone while keeping the same number . i have bought several tracfones in the past due to an upgraded phone needed or to dying phones . i don't know what has changed over the years ! for those at "tracfone" my e-mail is : [protected]@gmail.com .

Tracfone's customer service is terrible. When I need assistance, they ask me the same questions over and over, and I am typically on with them for at least an hour... and they don't resolve the issue. The last issue has me so frustrated that I am going to use a different company when my service ends. I ordered a new phone and earbuds. The earbuds wouldn't work so after talking to them for almost an hour, they told me to return them, and I would be sent new ones. Once the tracking said Tracfone had received the return, I gave it a few weeks and when new ones weren't sent, I contacted them again. I was told they would 'expedite the order' and I would receive them soon. It's been almost a month now and I still haven't received anything. I contacted them again and I asked them to please send the new pair, or to refund my money. Absolutely nothing! I finally ordered some from Amazon and I have accepted the fact that Tracfone isn't going to refund my money or send me new ones.

On the 24th of March I bought a brand new Samsung A15 Tracfone then spent 2 to 2 1/2 hours on the phone with tracfone trying to get it activated. Finally, after tracfone claimed to have spoken with both verizon and samsung, they (tracfone) told me the phone was faulty and they were going to send me another new Samsung A15 phone and I should have it within 3 to 5 days.

5 days later, I still had no phone so called them back just to be told that it was being processed but there was a problem with the information they had. I was again told the phone would be shipped that same day by UPS and I would definitely have it by Wednesday this week (today).

As of this report, tracfone still has my money and I still have no phone and am still being told the same pathetic excuse - it is being processed and I should have it within 3 to 5 days. The only exception this time was the person being spoken with claimed that "being processed" meant that it had been shipped so I geuss it has spent the past two weeks being shipped.

The woman also stated that my wife could track the phone using their so called app - something that cant be done without an order number and something that she failed to mention.

Tracfone is full of lies and pathetic excuses to cover their incompetence and should be avoided at all costs.

My phone got the black screen of death on May 12.

I could hear notifications pings but could not see anything on the screen.

I wanted Tracfone to transfer my services to my 'old' phone (which I had stopped using 1 month previously).

They got the texts to work but after being on with them for over an hour, they guaranteed my phone would be working within 24hrs. It was not. After ANOTHER 24 hr guarantee, my phone suddenly has 0 minutes, 0 texts, and 0 data. AND it still has NO cellular connection. According to Tracfone my account needs to be refilled by me since 0's are showing across the board. They stated they had nothing to do with clearing my minutes. Very hard for a customer to have all 0's, don't you think?

Will be getting a new phone/number NOT AT TRACFONE.

ps. I had to repeat everything to every next technician in line, imei, sim, turn on/off, etc.

I've been using tracfone for about four years now. The company has always solved my problems satisfactorily.

Great service, price, and connecting. Have had for many years and good selection of phones. I have used it all over the country even when others would not work.

For a first phone this teaches responsibility and how to spend your money wisely.
Ex: "Should I buy a toy that i will only use for a month or two or should I buy a phone card so I can text and call my parents/friends and emergencies?

I've been using tracfone.com since 2008. I am very happy with them. They have great customer service. One of the phones on my account quit working within the warranty period and they sent me a new one asap. Since then I bought 2 more phones for my family and haven't had any other problems.

Recently TracFone merged with Verizon and I was disappointed and tried going with Consumer Cellular which was a disaster. I got upset with TracFone because of the process of merging with Verizon but I ended up going back to them for help. They were wonderful and sent me a brand new Motorola cell phone. They then walked me through the process of switching my old cell to new cell. Customer service reps were fantastic and patient with me as I am 73 years old and my hearing was not so good. Long story short...HAPPY CUSTOMER!

As the title says. You can get in touch with an actual person quickly. Every time I've needed customer service they've solved my problem quick.

Good service provider for cheap phones and plans. The cheapest option is to buy the $125 for a year of airtime and use auto-refill and just buy data addons as you need them. I did the math and for me even with the addons I was paying the equivalent $20-25 a month that way. DO NOT byop though; they discontinue service for your phone after a while (for me it was about year) as a business strategy to make you buy one of their phones.

I enrolled in auto refill because of a discount offer of $5.00 per month. After signing up, I did not receive the discount. I added my credit card information and the offer "magically" disappeared. I called customer service and no less than 3 people hung up on me when I tried to get the issue resolved. Now, I am trying to get a refund for my entire service and disconnect my service. Please be careful with this company. They are extremely unprofessional.
UPDATE: The problem has been solved. I was given what was previously promised and 2 months free service for the inconveniences. All is well. Thank you!

Almost everything can be done on this user friendly website. Seldom do you ever need to speak with someone, and immediate responses back from support. I use this site / company to manage 3 phones.

I never, ever thought I would buy a prepaid phone, and now between my wife and I and an emergency one for our kids, we have 3 of them and no more Verizon or Sprint Bills that leave you wondering what on earth happened each month to make the bill so high. Just by buying the phone for $15 then the Double Minutes for Life card (it is imperative you buy this card, I believe it is $19.99) you can get your rate down to less than. 08 a minute. Cards go up to 800 minutes, a 200 card and a google search for "Tracfone Promo Code" to enter along with you card number and which will usually give you a free 50-60 minutes on top of your $29.99 200 minute code will leave you with 460 minutes for $29.95. A 400 minute card with a promo code (there are always promo codes) and the Double Minutes for Life Card which you only had to enter once when you purchased it, will get you 400x2 = 800 and the promo code will add another 90-120 minutes for 920 minutes for $39.95. These rates are fantastic compared to any cell phone plans I have ever had and I have had a cell phone going all the way back to the carrier bags in 1990. This is the best deal I have seen. Texts are 3 for 1 minute. Web access is about 3 minutes per 1 phone minute. Emails I think are one minute. Great deals. I (and this may not be the same for you) get better reception and fewer dropped calls here in central MA. Than I did with Sprint, Verizon and a long time ago Cellular One.
Regrettably though, calling information costs a whopping 25 minutes. Tracfone also does not offer the most functional phones. For dialing, speaking clearly both regularly and on speaker, and a decent camera (nothing like a top smartphone's camera - but gets the job done) You want to send a quick pic of something at a store, yard sale, flea market to your wife, of a decent picture from a Bruins game to your son, it's fine. You want a memory keeping photo, not the right provider. I should not I am using the Motorola 376g which is an upgrade over my original phone and still only cost $14.[protected]@ Wal-Mart.
Further problems, the internet is tough to use, it's web enabled, but with the small screen (I like small phones but now I am needing access to web and email, GPS and hot-spot connectivity) it is not easy to navigate. You can get to ebay and check your bank account. Great selection of games and ringtones. Bottom line is, if you do not need to be a Crackberry addict, if you just need a decent phone to call and text on whilst just occasionally needing services like information, the web and high-quality photos and want to control you spending, Tracfone is the company to go with. Much more attractive to our family than the huge costs of phones, plans, apps, and taxes, add-ons, etc. that added up to $175/ mo when we were both on Sprint or Verizon. We save 2 thousand dollars a year!
Regarding the Motorola 376g the battery lasts 3 days with active use, and the speaker phone is up there and better than some of the more expensive phones I have had with a plan and my friends current HTC or iPhones. Great speaker on this. In two years - and this is unbelievable - the battery has not degraded, where I used to always have to go online and order a new battery every 12-18 months.
I have conducted business working with CEO's directors, VP's and celebrities with this phone for several years. It is dependable and the only drawback is I can't get my Microsoft Outlook emails. At least I do not know how.
I found the customer service exceptional. When I switched phones, I got immediate attention and call backs and a credit of several hundred minutes for the inconvenience of spending over an hour on what should have been an easier process. I have received several other credits for inconveniences, all you have to do is ask. They really do care about customer service.
The biggest drawback is to Tracfone is that they do not offer top of the line smartphones. However, it is at the least useable for emergencies and sporadic use, effective for mom's, dad's, kid's, the older folk, business people, even sales-people and executives. The only thing that could get in your way is either your ego or your absolute need for apps like GPS or Outlook email access. Stores up to 200 numbers and phone number is transferrable when you want to move to another service provider.
I should lastly point out that you can add minutes both at tracfone.com and directly on your phone too using either your credit card, or a store bought phone card with can be foudn everywhere from Walmart to Target and Toys R' Us to your local gas station or convenience store. Everyone carries them.
I would urge you, in fact it is imperative or you are throwing money out the window to 1. Buy the Double Minutes for Life card immediately when buying your phone and before paying for your first minute, and google "Tracfone Promo Codes" and look at several of the sites for the best free minute code before every using that credit of tracfone cards, or you are throwing money away.

I hope your experience with Tracfone is as good as mine has been. I always thought negatively of pre-paid phones. Tracfone showed me how my closed-mindedness and prejudices can negatively affect me - I wish I had done this years sooner. All the best... Josey Wales

We bought a phone in Nov. 2021 from Tracfone and today they finally told me they can only fix my phone if I get a new phone number and add new minutes to the phone. I already bought 2 phone cards for this phone @ $21.00 ea. because it would not accept the first one. I spent $21.10 for the phone also. Now because they can't get my phone attached to a network I am suppose to purchase another phone card. I would get the same results... The also would not send me a new phone or a refund... I'm DONE with this company. Also we tried 3 times to resolve this and the last time I was on the phone for 4 hours with them...

# 7633327773
Christine Barnum
worst phone service ever had with zero help with the customer service
takes over 15 min to connect to talk to someone
For several days could not make or receive calls could only text zero reimbursement for the inconvenience zero help with employees spoke to
Asked for account number and transfer pin number very rude response and didn't try to talk me into staying with company
recording stated my service was about to me interrupted which it should of lasted until midnight yet I had no service all day
staff says they cant do something when I have had others do it so they lied to get out of helping me to busy saying the script I had to follow instead of listening to me and responding to what was asked has to say the script
call me sir even after several times corrected them very rude
customer not heard

It akes 3 customer service to get back to normal, you call center worst ever the last one was good, hope you have a recording on my conversation, it takes 3 hours and inspite of all of this, and the man put back the old phone activation poor service and replacement is useless, sorry have to tell you this, michael sehwani, first I had a phone was very bad, all virus on every advertising, called tracphone advise that problem with your phone, the replacemt they send was as good as reimburment phones, if you are inthe phone 3 hours, just to activate this reimbursment phne it measn s they are not trained, check june 12 usa time,1,2 and 3 rd eve time very embarssing,

iPhone SE 2. I've power cycled about 30 times and talked for hours with reps to no avail. Reps inevitably suddenly can't hear me and/or call ends and they never call back. Physically cleaned SIM card, reset network settings etc. Wifi off, data on, VPN off, etc nothing works. Using motel wifi works just fine. The fact that this loss of network functionality occurred right after a rep added data is extremely suspicious to me but reps never are concerned. The fact that reps never call back is maddening. The obvious message Tracfone seems to want to convey is that they do not care about the customer.

Date of incident: 30 March 2025. Three (3) unsuccessful Chat attempts to report a non-functioning Tracfone. This was followed by a landline call to Customer Service. After more than two (2) hours and unsuccessful attempts to reset my device, etc., and being placed on hold, three (3) separate Chat representatives we not able to resolve the problem. I suggested a replacement device on several occasions during the Chat. My suggestions were futile. More "try this," "try this." Finally, with no resolution in sight, I ended the landline call with the fourth (4) Customer Service Representative and stated that I would contact Corporate Offices.

Attempted to connect with Corporate earlier today, and the Customer Service Representative on the line REFUSED to assist. I am currently without cellular telephone service.

The device, NOKIA G300, will not power off. No/No touch functions are available. Additionally, the device constantly emits a "gibberish" recording. Again, the device is inoperable and is obviously malfunctioning.

My last recourse is this Better Business Bureau Complaint. I have been a Tracfone customer for about twelve (12) years; I think that I deserve better service. Moreover, I am very displeased and dissatisfied with the lack of quality customer service I continue to receive, even on this second day.

On 3/17/25 i contacted tracfone to transfer data from one to another. Prior to transfer I look up my info (minutes 8079, SMS 8659 and data 164MB). After transfer of info it shows the MB as 0. I attempted to correct this by going online with tracfone. Every time they said they would look into it they would hang up. I tried this several times with the same results. My tracfone number is [protected]

About 1 month ago I needed to change sim cards on my phone and when i did this I loss over 4,000 minutes and about 4,000 text. after updating i was left with only 493 minutes and no text. the agent said i can still text even though my balance says zero so it must be a glitch in the system. i want all my minutes and text to be visible so i know when i need to add more. i have called at least 8 times spent hours on the phone. even called corporate and i get transferred to nobody.

I redeemed 600 points for a $5 target gift card. The "E' mail says that I will receive it in 24 hours. It has been 5 days. I have talked with 3 different people, wasted over 45 min. No one could help me. This is the second time I have redeemed points, and never received the gift.

I received the first "E" mail stating that I had points to redeem, so I did.

I lost service to my Moto Play phone. I called customer service and was transferred twice. They kept telling me I was out of service days and to try Obama's plan of Lifeline free service. I just want my time and service time given back to me; they say I have to buy more time to turn on my phone. All started when my Orbic Magic's battery overheated, and my screen had black vertical lines on it. They had me shipped my phone to them. They shipped a cheap 50-dollar phone to me from safe link California. I have had trouble with it ever since. They keep cancelling my service. They have been taking out 26.70 a month for the 25-dollar plan with 30 days of service and unlimited talk and text. I also had a year card I bought Sept 16, 2023. Why then am I out of service days? I have proof on my credit card bills.

Aloha we paid 108.00 each for 30gigs of unlimited talk and texts on our 2 phones [protected] and [protected]. Both myself and my husband. The data then vanished in total of 60gigs costing 216.00 dollars we never got to use it. Had to buy more data and CS refuses to help. Called 3 days, ask for credit of our missing 60gigs. CS department after 9calls and there scripted hold for 2minutes ill be back and then reading another script did NOTHING

7/2/2024

On June 27, 2024, I contacted Tracfone Wireless from my second Tracfone (cell: xxx-xxx-1420) to purchase a Samsung A23 SG 5G cell phone, because my Samsung J7 Crown was damaged and inoperable. My existing plan is Unlimited Talk, Text & and I had 36.72 GB of data on my account at the time of purchase (Cell xxx-xxx-6303). I confirmed with the C/S agent that my existing plan and current data would transfer along with my existing cell phone number.

On June 29, 2024, I called Tracfone C/S (POC: FRISHELL) to have the new AG23 SG 5G activated and transfer of my data (36.72) to this new device. This C/S agent could not transfer automatically, so it was inputted manually. When the transfer was completed, I had only 2.92 GB of data. I asked what happened to the rest of my data and was told that a ticket would have to be created (#[protected]) and it would take two hours for the remaining data to be applied to my account. After three hours, I restarted my phone, and the data was not there.

On 6/30/2024, called Tracfone C/S again from cell: xxx-xxx-1420, POC: Almira, and explained to her the situation regarding the missing data (36.72 GB). She transferred me to “higher lever” to get resolved, POC: Baby of whom, after explaining the problem to her, she deleted all the Talk (3400+min); Text (2400+) & Data (2.92 GB) and disconnected the call. I called back C/S (POC: Jebey) and got my account (Plan: 365 days / 1500 mins. / 1500 Texts / 1.5 GB) restored but was told that the take two hours for the account to update the previous 3400+ mins., & 2400+ Texts to my account. That never happened.

I called Tracfone C/S again on 7/1/2024 (POC: Erica) of whom, read her scripted responses to my concerns and subsequently, transferred me to a “Higher Lever” for resolution (POC: Kurk). I was then asked did I want to establish “auto-pay.” I informed this C/S I wanted my 36.72 GB of data that stolen from me on account (cell: xxx-xxx-6303) & my minutes and texts stolen from me (cell: xxx-xxx-1420) then, the call was disconnected.