TracFone Wireless

my old tracfone died on me and so i bought a new tracfone through the mail at "target" . they did not scan the phone before it was sent to me so i went to "target" to see if they could help . in short i bought a new tracfone and the representative from "target" gave "tracfone" customer support the s/n and the sim number . for an hour and a half i waited for them to activate my phone at "target" and finally i left "target" without my phone activated . i could not get into my account to change my e-mail address as they kept sending "verify" e-mails to my old obsolete e-mail .i have been with "tracfone" for several years , but now I'm thinking about switching service as they can't seem to know how to activate a new phone while keeping the same number . i have bought several tracfones in the past due to an upgraded phone needed or to dying phones . i don't know what has changed over the years ! for those at "tracfone" my e-mail is : [protected]@gmail.com .

Tracfone's customer service is terrible. When I need assistance, they ask me the same questions over and over, and I am typically on with them for at least an hour... and they don't resolve the issue. The last issue has me so frustrated that I am going to use a different company when my service ends. I ordered a new phone and earbuds. The earbuds wouldn't work so after talking to them for almost an hour, they told me to return them, and I would be sent new ones. Once the tracking said Tracfone had received the return, I gave it a few weeks and when new ones weren't sent, I contacted them again. I was told they would 'expedite the order' and I would receive them soon. It's been almost a month now and I still haven't received anything. I contacted them again and I asked them to please send the new pair, or to refund my money. Absolutely nothing! I finally ordered some from Amazon and I have accepted the fact that Tracfone isn't going to refund my money or send me new ones.

On the 24th of March I bought a brand new Samsung A15 Tracfone then spent 2 to 2 1/2 hours on the phone with tracfone trying to get it activated. Finally, after tracfone claimed to have spoken with both verizon and samsung, they (tracfone) told me the phone was faulty and they were going to send me another new Samsung A15 phone and I should have it within 3 to 5 days.

5 days later, I still had no phone so called them back just to be told that it was being processed but there was a problem with the information they had. I was again told the phone would be shipped that same day by UPS and I would definitely have it by Wednesday this week (today).

As of this report, tracfone still has my money and I still have no phone and am still being told the same pathetic excuse - it is being processed and I should have it within 3 to 5 days. The only exception this time was the person being spoken with claimed that "being processed" meant that it had been shipped so I geuss it has spent the past two weeks being shipped.

The woman also stated that my wife could track the phone using their so called app - something that cant be done without an order number and something that she failed to mention.

Tracfone is full of lies and pathetic excuses to cover their incompetence and should be avoided at all costs.

My phone got the black screen of death on May 12.

I could hear notifications pings but could not see anything on the screen.

I wanted Tracfone to transfer my services to my 'old' phone (which I had stopped using 1 month previously).

They got the texts to work but after being on with them for over an hour, they guaranteed my phone would be working within 24hrs. It was not. After ANOTHER 24 hr guarantee, my phone suddenly has 0 minutes, 0 texts, and 0 data. AND it still has NO cellular connection. According to Tracfone my account needs to be refilled by me since 0's are showing across the board. They stated they had nothing to do with clearing my minutes. Very hard for a customer to have all 0's, don't you think?

Will be getting a new phone/number NOT AT TRACFONE.

ps. I had to repeat everything to every next technician in line, imei, sim, turn on/off, etc.

I've been using tracfone for about four years now. The company has always solved my problems satisfactorily.

Great service, price, and connecting. Have had for many years and good selection of phones. I have used it all over the country even when others would not work.

For a first phone this teaches responsibility and how to spend your money wisely.
Ex: "Should I buy a toy that i will only use for a month or two or should I buy a phone card so I can text and call my parents/friends and emergencies?

I've been using tracfone.com since 2008. I am very happy with them. They have great customer service. One of the phones on my account quit working within the warranty period and they sent me a new one asap. Since then I bought 2 more phones for my family and haven't had any other problems.

Recently TracFone merged with Verizon and I was disappointed and tried going with Consumer Cellular which was a disaster. I got upset with TracFone because of the process of merging with Verizon but I ended up going back to them for help. They were wonderful and sent me a brand new Motorola cell phone. They then walked me through the process of switching my old cell to new cell. Customer service reps were fantastic and patient with me as I am 73 years old and my hearing was not so good. Long story short...HAPPY CUSTOMER!

As the title says. You can get in touch with an actual person quickly. Every time I've needed customer service they've solved my problem quick.

Good service provider for cheap phones and plans. The cheapest option is to buy the $125 for a year of airtime and use auto-refill and just buy data addons as you need them. I did the math and for me even with the addons I was paying the equivalent $20-25 a month that way. DO NOT byop though; they discontinue service for your phone after a while (for me it was about year) as a business strategy to make you buy one of their phones.

I enrolled in auto refill because of a discount offer of $5.00 per month. After signing up, I did not receive the discount. I added my credit card information and the offer "magically" disappeared. I called customer service and no less than 3 people hung up on me when I tried to get the issue resolved. Now, I am trying to get a refund for my entire service and disconnect my service. Please be careful with this company. They are extremely unprofessional.
UPDATE: The problem has been solved. I was given what was previously promised and 2 months free service for the inconveniences. All is well. Thank you!

# 7633327773
Christine Barnum
worst phone service ever had with zero help with the customer service
takes over 15 min to connect to talk to someone
For several days could not make or receive calls could only text zero reimbursement for the inconvenience zero help with employees spoke to
Asked for account number and transfer pin number very rude response and didn't try to talk me into staying with company
recording stated my service was about to me interrupted which it should of lasted until midnight yet I had no service all day
staff says they cant do something when I have had others do it so they lied to get out of helping me to busy saying the script I had to follow instead of listening to me and responding to what was asked has to say the script
call me sir even after several times corrected them very rude
customer not heard

It akes 3 customer service to get back to normal, you call center worst ever the last one was good, hope you have a recording on my conversation, it takes 3 hours and inspite of all of this, and the man put back the old phone activation poor service and replacement is useless, sorry have to tell you this, michael sehwani, first I had a phone was very bad, all virus on every advertising, called tracphone advise that problem with your phone, the replacemt they send was as good as reimburment phones, if you are inthe phone 3 hours, just to activate this reimbursment phne it measn s they are not trained, check june 12 usa time,1,2 and 3 rd eve time very embarssing,

iPhone SE 2. I've power cycled about 30 times and talked for hours with reps to no avail. Reps inevitably suddenly can't hear me and/or call ends and they never call back. Physically cleaned SIM card, reset network settings etc. Wifi off, data on, VPN off, etc nothing works. Using motel wifi works just fine. The fact that this loss of network functionality occurred right after a rep added data is extremely suspicious to me but reps never are concerned. The fact that reps never call back is maddening. The obvious message Tracfone seems to want to convey is that they do not care about the customer.

Date of incident: 30 March 2025. Three (3) unsuccessful Chat attempts to report a non-functioning Tracfone. This was followed by a landline call to Customer Service. After more than two (2) hours and unsuccessful attempts to reset my device, etc., and being placed on hold, three (3) separate Chat representatives we not able to resolve the problem. I suggested a replacement device on several occasions during the Chat. My suggestions were futile. More "try this," "try this." Finally, with no resolution in sight, I ended the landline call with the fourth (4) Customer Service Representative and stated that I would contact Corporate Offices.

Attempted to connect with Corporate earlier today, and the Customer Service Representative on the line REFUSED to assist. I am currently without cellular telephone service.

The device, NOKIA G300, will not power off. No/No touch functions are available. Additionally, the device constantly emits a "gibberish" recording. Again, the device is inoperable and is obviously malfunctioning.

My last recourse is this Better Business Bureau Complaint. I have been a Tracfone customer for about twelve (12) years; I think that I deserve better service. Moreover, I am very displeased and dissatisfied with the lack of quality customer service I continue to receive, even on this second day.

On 3/17/25 i contacted tracfone to transfer data from one to another. Prior to transfer I look up my info (minutes 8079, SMS 8659 and data 164MB). After transfer of info it shows the MB as 0. I attempted to correct this by going online with tracfone. Every time they said they would look into it they would hang up. I tried this several times with the same results. My tracfone number is [protected]

About 1 month ago I needed to change sim cards on my phone and when i did this I loss over 4,000 minutes and about 4,000 text. after updating i was left with only 493 minutes and no text. the agent said i can still text even though my balance says zero so it must be a glitch in the system. i want all my minutes and text to be visible so i know when i need to add more. i have called at least 8 times spent hours on the phone. even called corporate and i get transferred to nobody.

I redeemed 600 points for a $5 target gift card. The "E' mail says that I will receive it in 24 hours. It has been 5 days. I have talked with 3 different people, wasted over 45 min. No one could help me. This is the second time I have redeemed points, and never received the gift.

I received the first "E" mail stating that I had points to redeem, so I did.

I lost service to my Moto Play phone. I called customer service and was transferred twice. They kept telling me I was out of service days and to try Obama's plan of Lifeline free service. I just want my time and service time given back to me; they say I have to buy more time to turn on my phone. All started when my Orbic Magic's battery overheated, and my screen had black vertical lines on it. They had me shipped my phone to them. They shipped a cheap 50-dollar phone to me from safe link California. I have had trouble with it ever since. They keep cancelling my service. They have been taking out 26.70 a month for the 25-dollar plan with 30 days of service and unlimited talk and text. I also had a year card I bought Sept 16, 2023. Why then am I out of service days? I have proof on my credit card bills.