TracFone Wireless reviews & complaints 713
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Deletion of paid minutes, texts and data
I had 4,599 minutes, 3,856 texts and 3.66 GB of data on 6/21/22. I then went on ACP but before I did I asked the Tracfone agent if I chose to leave would I retain the paid balance. I was told yes. After three months of continued problems and numerous calls to Tracfone I asked for it to be removed. I have a landline and a work cell. I use this phone rarely. Tracfone does not send me a service end date and I only have a 162 minutes, no texts, no data. I filed a complaint with the FCC and Tracfone is giving me the runaround
Claimed loss: I want my paid services returned
Desired outcome: Reinstate my paid balance. I paid for it.
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TracFone Wireless - Phone warranty replacement
I spoke with tracfone customer service back at the end of January. After several attempts of trying to get ahold of a customer service rep to file the claim for the replacement phone. I finally got a rep to send me the return shipping label to send the phone back. Several issues with this, 1. This leaves your customers without a phone until you "determine...
Read full review of TracFone WirelessTracfone service renewal
I paid for a $25.00 service plan on 2-24-2024 and now on 2-27-2024 my service has been cancelled. Please tell me what is going on.
My e-mail address is: [protected]@hotmail.com
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TracFone Wireless - Tracfone
Mr Alex, I tried for several hours each day on 2/17 and 2/18. Your customer reps created this problem and refuse to fix it. Even told me the case was closed. Disconnected calls several times,when they couldn't answer questions . I started 2/17 with about 6500 talk time, 680 text and 3.7 gb data. I responded to an email to cash in reward points for text. The...
Read full review of TracFone Wirelesstrackfone cell phone
On 2/18 /24 I redeemed points for more text. They somehow cleared all my talk minutes, text and data. Have spoken to twelve different reps. All said to have fixed problem, they did nothing correctly. Still missing 4600 minutes talk 680 text and 3.7 gb data. They did add 2000 talk and text back but refuse to do more, Case closed. Unable to speak with anybody in the USA for help. Keep being sent to call center in the Philippines. They hang up on you when they cant figure it out. They continue to lie they did nothing and are unable to cooperate.
Desired outcome: restore account to correct amounts
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TracFone Wireless - Activation
I purchased an unlimited plan for phone and text messages. I received the sim card in the mail and placed it in the phone that I already purchased over a year ago. It is a flip phone. When I received the sim card there were no instructions, but it did include a receipt. I Attempted to activate and went through the steps. It was painful because they were...
Read full review of TracFone WirelessTracfone stupidity
Am 66 disabled on SSDI. needed a better phone so bought one from ebay (NEVER DEAL WITH THEM IN MY LIFE AGAIN). Phone was suppose to be useable as I have Boost Infinity! Any android phone can be used on any network that supports androids as long as it is unlocked. The main thing is to have the correct sims card for their network. Tracfone, though want to know the original owners information, even though they know it was purchased off of ebay reseller.?
Claimed loss: 60.00
Desired outcome: Money back, phone returned !
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Just as I thought. Cristian from tracfone said they need original owners info, including pin to do anything. So everything Tracfone say is Bull Crap. I am still stuck with an unusable phone i can not use on my wireless carrier because Tracfone will not let me unlock it without the original owner pin and information, when this phone was purchased from Forlessphones on Ebay ! John.
TracFone / Service End Date (Service Days)
On 9-1-2022, I paid TracFone $165.46 for 1-year plan of service good through 12/22/2023 and an additional year of service to extend service days through 12/24/2024 (I have receipt). TracFone (Verizon) said my service date ended on 1/24/2024 and has disregarded the additional year of service. On 8/9/2023, I had to pay $88.78 to extend my service date to 4/23/2024. As a 20-year TracFone customer, this Verizon acquisition is bad for me, I'm getting the short end of the stick on "service days" and minutes. AND I'm mad as hell, enough to take Verizon (TracFone) to small claims court.
Claimed loss: Unless service days are restored, I ask TracFone to pay (credit) $50 for lost service days (12 months). Also, I ask reimbursement of $89 paid to TracFone on 8/9/2023 to extend service days (this should not have been necessary).
Desired outcome: Honor original contract and restore my service days through 12/24/2024 and reimburse the $89 paid to extend service days.
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Orbic 5G Phone
After 19 attempts to resolve an issue with a new phone, Tracfone has again declined to respond to my request for someone with authority to contact me about a new phone not working properly. I get automated responses to contact Customer Service. 18 times is enough. 3 times I have contacted the Executive Resolution Department, with NO response. Just like a lot of companies today, the Customer is Wrong. we are Right.
No, you are Wrong.
I just want somebody from Tracfone to contact me. They have the 4 different ways to contact me. It is NOT with the 800 customer service number.
My bet will be I will NEVER be contacted.
Desired outcome: Refund the $240.98 spent for a new phone and year plan that will not be used.
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TracFone Wireless - Service
I purchased a tracfone sim card and service plan. The transfer of service to this company seemed a sure fire way to save on my monthly service plan, yet I was surprised. I installed sim card and added service plan. After, I was instructed to reboot my phone: which I did. Four days later and 20+ call to customer service (which I began recording after the 3rd...
Read full review of TracFone Wirelessnot recieving my track phone
I sent in my trac phone because it was broken you recieved it here is the tracking number i was told that i ewould recieve a new one 1z6980xx9075769429 i have been told and fed so my lies i am pretty irrrat in one night i was
hung up on 7 times
listen to an open line for 5 minutes
told i didnt exsist
told my mother has no maiden name
that the cell phone i was supposed to be getting didnt exsist
that the shipping number didnt exist
i have been put on he dont call us we will call you list
oh and you have cloaed out 3 ticket numbers
enough! i have the uups shipping tracking number above
Desired outcome: I WOULD LIKE A NEW PHONE!!!!!!!!!!!!!!! EXCHANGED
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TracFone Wireless - Long distance international, calls,
AVOID! AVOID! AVOID! First thing, that I consider fraudulent (commercial fraud), is that they announce on their website, international call services that are included in their limited talk and text plans. (The phone plans that you pay per minute of talk and have a limited quantity of texts) I'm referring to Basic international service, International...
Read full review of TracFone WirelessTracFone Wireless - Tracfone Wireless
I was out of data and my Service year was ending March 2024 and I would need to add another year anyway. I went online to Tracfone's site and shopped and selected for purchase 1 year of service, 1,000 minutes with a line drawn through and 3,000 minutes shown, 1,000 texts with a line drawn through and 3,000 texts shown, and 2.93 gb of data. Paid online a...
Read full review of TracFone WirelessTracFone Wireless - Service.
At the end of September I spoke with an agent regarding the accident I had with my phone and it was no longer working. They formed ticket # for me and told me to wait for an email that would provide the label for me returning the phone. I then took it to UPS and mailed it back shortly after. Then on October 5th. I received a picture of the delivery person...
Read full review of TracFone WirelessTracFone Wireless - Tracfone tclflip2
TCLflip2 provided by Tracfone freezes up after calling another person who uses AT&T. I Contacted Tracfone many times and they said the phone was OK. They said it must be the other person's phone. I have many friends who use AT&T and every time I would phone them my Tracfone TCLflip2 would freeze up. The phone worked fine calling anyone who did not use AT&T...
Read full review of TracFone WirelessTracFone Wireless - Network services
l am writing to inform you that l have recently relocated from the United States to Africa and l am experiencing difficulties with my Tracfone network connectivity in my location. However since moving to Africa l have noticed a significant decline in network coverage and signal strength making it extremely challenging to use my Tracfone effectively.l...
Read full review of TracFone WirelessCustomer Service
This is the second time to file a complaint. Have a NEW phone that does not work for receiving text messages. Absolutely NO help from Customer service. Please, get this fixed. Will NOT happen. Enough said.
P.S._ Tracfone is aware how to contact me.
This problem has gone on since 9/12/23. Talked to Customer Service 18 times. Same result; No resolution to this issue. Just want the problem resolved.
Claimed loss: 240.00 Unlimited Text - Talk and 25 GB data
Desired outcome: A NEW PHONE. No more calls to India.
TracFone Wireless - Tracfone replacement phone
My phone couldn't complete a call. I kept getting a message that said my phone wasn't registered on a network and could only be used for emergency calls. (I had used the phone for four months with no problems.) I called TracFone customer service and talked to 12 people before it was decided that I should return my phone for a replacement. I received the UPS...
Read full review of TracFone WirelessReplacement phone
I called Tracfone on Sept. 29th to report a broken phone. I was sent a ups label to mail it in and told that it would be processed and sent out in 10 days. I followed up and was told that they had the phone (I have a printed copy of the delivery receipt) and were sending a replacement in 3-5 days. Over the course of a month I called 8 times and was treated with bureaucratic loops which terminated in "we will send it out in 3-5 days". They would not email me the code to switch my phone number to another phone.
Claimed loss: $30 phone and $60 payments in bills.
Desired outcome: The code so that I can switch my phone number to another provider and refund of the monthly costs for October.
I have the same basic issue. My phone couldn't complete a call. I kept getting a message that said my phone wasn't registered on a network and could only be used for emergency calls. (I had used the phone for four months with no problems.) I called TracFone customer service and talked to 12 people before it was decided that I should return my phone for a replacement. I received the UPS label, mailed the phone back (tracking number showed the phone was delivered). I waited 3-5 days, as instructed, no phone; I talked to 15 more people from October 11- November 3. On October 11, one person said the phone had been sent out but couldn't give me a tracking number--no phone received. On October 19, another person said the phone had been shipped but didn't know when--no phone. Another person said the phone had been shipped but it was on hold at the carrier--no phone. One person said the phone I had returned was no longer available, would I accept a comparable model. (Why didn't they call me and ask me? Why did I have to call them?) Yes, I told them I would accept a comparable model. I waited another 3-5 days: no phone! On October 29, I was told the phone had shipped but the rep couldn't say when or from where. On five of these calls, the call was "dropped" (I think I was deliberately cut off). I'm disgusted that I have been lied to and strung along for nearly a month. To date, I've talked to 28 different customer service representatives and I have gotten no where.
I'm stuck! I think at the very least I should be reimbursed for my phone. I still have a service plan that goes until June 2024. I don't know whether to try another service or just go buy another phone and use up my service plan and then change. I have had TracFones for years and been very pleased; however, this has been a terrible experience!
TracFone Wireless - Need to replace tracfone
Called on Sunday October 15th and told them our problem that there was not a clear voice on our headset they had us do some different things to try to correct the problem. Told them that we tried hooking the headset up to a different phone and it was clear as a bell.Then they finally said they would send us a new phone and when the new phone arrived we were...
Read full review of TracFone WirelessTracFone Wireless In-depth Review
Product Range and Availability:
TracFone Wireless offers a variety of mobile phone options, allowing customers to choose the device that best suits their needs. Additionally, they provide different plans and packages, giving users the flexibility to select the one that fits their usage requirements. TracFone Wireless boasts excellent coverage and network reliability, ensuring that customers can stay connected wherever they go.Pricing and Value for Money:
TracFone Wireless offers competitive prices for both devices and plans. Their pricing is comparable to other wireless providers in the market. In addition to affordable rates, TracFone Wireless includes additional features and services in their plans, providing customers with great value for their money.Customer Service and Support:
TracFone Wireless provides accessible and responsive customer support. Customers can easily contact their customer service team through various channels, such as phone, email, or live chat. TracFone Wireless is known for efficiently resolving issues and complaints, ensuring a satisfactory customer experience.Network Coverage and Quality:
TracFone Wireless offers extensive coverage area and reliable signal strength. Users can expect consistent data speed and reliable network performance. When compared to other wireless providers, TracFone Wireless stands out for its excellent network coverage and quality.Ease of Use and User Experience:
TracFone Wireless's website provides a user-friendly interface with easy navigation and functionality. The activation and setup process is straightforward, allowing customers to quickly get their devices up and running. TracFone Wireless offers a seamless user experience with convenient features.Flexibility and Customization:
TracFone Wireless offers flexibility to its customers by allowing them to switch plans or add-ons as per their needs. They also provide options for international calling or roaming, catering to users who frequently travel. TracFone Wireless ensures that customers have control over their accounts and usage.Contract and Terms:
TracFone Wireless offers flexible service agreements with varying lengths. They have transparent terms and conditions, ensuring customers are aware of any early termination fees or penalties. TracFone Wireless maintains transparency in billing and charges, providing a hassle-free experience.Additional Features and Services:
TracFone Wireless offers additional features such as mobile hotspot availability, enabling users to share their data connection with other devices. They also provide international calling options, allowing customers to stay connected with their loved ones abroad. TracFone Wireless offers value-added services like device insurance or extended warranties, providing peace of mind to customers.Overall Satisfaction and Recommendation:
TracFone Wireless receives positive overall ratings from users. Customers are likely to recommend TracFone Wireless to others due to its reliable service, competitive pricing, and excellent customer support. While TracFone Wireless has its strengths, it is important to note that some users may experience occasional weaknesses, such as limited device options or specific coverage issues in certain areas.Competitor Comparison:
When compared to other wireless providers, TracFone Wireless stands out for its unique features and advantages. Their competitive pricing, extensive coverage, and flexible plans make them a strong choice. However, it is essential to consider factors such as specific coverage requirements or device preferences when choosing TracFone Wireless over its competitors.1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with TracFone Wireless. Make it specific and clear, such as "Incorrect Billing by TracFone Wireless" or "TracFone Wireless Poor Customer Service."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with TracFone Wireless. Include key areas such as:
- Customer service interactions: Describe the nature of any customer service issues, including unresponsiveness or rudeness.
- Service problems: Mention any issues with phone service, such as dropped calls, poor signal, or data problems.
- Billing disputes: Detail any incorrect charges, overbilling, or difficulties with payment processing.
- Product issues: If your complaint involves a device, describe the problem, including any defects or malfunctions.
- Contract and terms: Address any misleading information or disputes regarding the terms of service.
- Resolution attempts: Explain the steps you have taken to resolve the issue with TracFone Wireless and the company's response, if applicable.
- Personal impact: Share how the issue has affected you personally, such as financial loss or inconvenience.
Remember to provide specifics about any transactions, including dates, amounts, and any relevant communication with the company.
5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state the resolution you are seeking from TracFone Wireless, such as a refund, exchange, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts presented are correct to the best of your knowledge.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from TracFone Wireless or other users to further your case.
Most discussed TracFone Wireless complaints
Cheated and lied to meRecent comments about TracFone Wireless company
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