Cell C – Monies deducted without receiving cellphone

Good day,

In November, my partner applied for a contract phone for me. Cellc took more than 2 weeks to deliver the phone after promising that we'd get it after 1 week. We eventually canceled the contract and called numerous times and spoke to different consultants. They promised us that they will cancel the contract on the system and even sent an email to the courier company. When the phone eventually arrived, my partner declined the phone because by that time we were already approved for a phone by Telkom. In February, an amount of R591 was debited from my partner's account. We have been back and forth with cellc but they aren't taking our queries seriously. They keep on promising us callbacks with positive answers but they never keep to their promises. We need that money back into the account as we haven't received and accepted the phone. I am planning on exposing cellc in the news papers and also involving the Ombudsman. I received confirmation from a cellc agent named Sipho, that a guy named Mr Sibisi at the cellc warehouse in Joburg, signed off the phone on 6 January 2025. I called the courier company (Courier IT) and they confirmed the same thing. They sent me proof, the (GRV form) with the signature of the person that signed for the phone on 6 January 2025 at about 16:30 which is attached to this email. I need a refund of R591 ASAP and if possible, compensation for all the trouble and calls made to cellc.
Pathetic service

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