CB Telecommunications Cell C My number is registered under someone I don't know

Cell C – My number is registered under someone I don't know

Fikile Mdlalose of ZA

Jul 08, 2025 4:18 am EDT

Verified customer

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It has been a week of calling agencies going to the cell c store at lakeside mall and emailing the customer service asking for assistance regarding my number [protected]) from the 2nd of july 2025. Trying to blacklist my stolen phone with the imei number (353204300711018) so can claim to my insurance and do a simswap. I can testify that i'm not not trying any fraud because this has been my number for 9 years and I once did a simswap on this number providing my details which are now invalid for it. I got several case numbers 507031499 and 507041751 and two more. Can a team leader or head of department look into this to help bypass and fix the issue, I have provided a completed backlisting form and a copy of my id as one of the consultants instructed me via the customer service email.

Claimed loss: 1 week of being stranded without a phone and my insurance will penalise me for late claim.

Desired outcome: Change of ownership of my number so i can be able to blacklist and do a simswap.

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Cell C response

Jul 11, 2025 6:49 am EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Fikile Mdlalose

Thank you for reaching out.

We understand the urgency and frustration caused by the issues with your number and your stolen phone. Your case and the details you provided have been escalated to the relevant department for immediate review.

A team member will contact you shortly to assist with ownership verification and to help facilitate the blacklisting and sim swap process.

In the meantime, please delete your personal details from any public platform and send them securely via email to sm@cellc.co.za. Also, kindly provide an alternative contact number in your email to ensure smooth communication.

We appreciate your patience and are committed to resolving this matter as quickly as possible.

Regards
Cell C | NT

The matter has been resolved thank you very much cell c.