CB Telecommunications Cell C Contract

Cell C – Contract

Dezzo of US

Feb 10, 2025 11:42 am EST

Verified customer

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Not happy with device I need to change it to a better one or cancell my contract however the salesman said it won't be possible to then I called customer service and was told I have 7 working days to change the device or cancel the contact. This was done 1 hour after taking the contract at cell c chatsworth on Friday the 7 of February 2025. The salean said that they can not do anything and that I have to keep the device and contract.. I'm not getting any joy in this and would like to come to some conclusion. Please advise. Thank you

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Cell C response

Feb 10, 2025 1:31 pm EST

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Desmond Naidoo

Thank you for reaching out to us.

Please note that according to the Consumer Protection Act (CPA), contract cancellations can only be processed if the contract was concluded over the phone or via online channels. Since your contract was completed in-store and you had the opportunity to view and choose the device before signing, a CPA cancellation does not apply in this case.

Please advise us on the specific challenges you are experiencing with your phone, so we can assist you more effectively.

We understand your frustration and will do our best to assist you in finding a satisfactory solution. Should you need further clarification or assistance, please don’t hesitate to contact us.

Regards
Cell C | NT

Good evening the issue I am having is that the device is not worth the amount I'm paying the contract for I actually need a better device
.. Please advise on way forward. Thank you