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CB Telecommunications Cell C Number porting and integrading my prepaid with a contract
Cell C

Cell C review: Number porting and integrading my prepaid with a contract

D
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6:26 am EST
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1st i was advised by the Contract Holder Mrs, A Heyns that i should change my Service provider from Vodacom which i have been with for 15+ years, so we went to Cell C Highveld mall and they assisted promptly with the number port and everything went well, after that we requested the cellphone number be integrated with Mrs. A Heyns contract since her husband passed and she no longer uses the benefits of the contract. after that we have been struggling to get my now Cell C number integrated with her husbands contract after about struggling 3 weeks mrs. A Heyns went to the Highveld Mall branch and they assisted in the process i they deleted my number from the network and gave me a new number, keep in mind when i did the number port from Vodacom to Cell C my only concern was loosing my number as i have had this number for 15+ odd years. Mrs. Heyns asked me to contact her and then we came to know that my number has changed. throughout this whole process never once was i called nor informed that my number is about to change or that they requested my ID number to gain access to my number or nothing yet the consultant managed to delete my number off the system and network and managed to get me a brand new number all without my consent. Then she ha the nerve in saying to Mrs. Heyns that, that happens sometimes, after i asked for my number no changing she did it any way. With this being said i am lodging a formal complaint of incompetency and the consultant not knowing or informing about the problems that might arise when doing certain actions. now i need to take my time in changing my number at my banks, at work, at my contracts i have with various big companies such as Mercedes-Benz South-Africa and vendor lists all because of a consultant and a company not knowing what they do. Who will be compensating for this time spent on someone else's actions.

Claimed loss: Time off work and clients and travel imbursements - R10 000.00

Desired outcome: Query being resolved a written letter from Cell C apologizing for the inconvenience caused

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Jan 15, 2024 1:47 pm EST
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The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Daniel,

Thank you for contacting us.

We sincerely apologize for the inconvenience you've experienced with the integration of your Cell C number and the issues that arose during the process.

We have reviewed the provided information, and unfortunately, we are unable to locate any details with the ID number provided. To expedite the resolution of your concern, could you please forward your query to sm@cellc.co.za? In the email, please also include the following details:

-The number you lost during the integration process

-The new number that was assigned to you

-The ID number of the account holder (Mrs. A Heyns)

Once we receive this information, we will thoroughly investigate the matter and work towards a resolution.

We sincerely apologize for any inconvenience caused and assure you that we are committed to resolving this matter promptly.

Regards,

Cell C | TN
Update by Daniel5126
Jan 16, 2024 2:33 am EST

Good day Cell C

Thank you for your prompt response.

The contract holder id number is ID: [protected] 1

The number i lost in the process was [protected]

in the meantime i was switched between

[protected] and [protected]

the [protected] was the contracts holder deceased husbands number and the one i currently have

The [protected] number was active for about 1 hour after which i was given the [protected]

This has been the problem since yesterday as the companies can not get hold of me and its affecting my work .

Yesterday afternoon my [protected] number was back on Mrs. A Heyns contract with all the benefits after which i do not hold the number anymore. Now here is the problem i relocated from Mpumalanga to East London about 2 weeks ago so there is no way that i can get a new sim card with the correct number without us having to pay for a courier service or what ever the case may be. yet more expenses.

Please ensure that this issue is resolved within the next 24 hours.

Kind regards

Daniel J Olivier

Jan 16, 2024 4:45 am EST
Cell C customer support contacts
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The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day Daniel,

Please copy the entire thread and send it via email to sm@cellc.co.za.

We also ask that you provide us with a number we can reach you on so that we can assist further.

Regards

Cell C | TD
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