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1.2 584 Reviews

DU Complaints Summary

28 Resolved
553 Unresolved
Our verdict: If considering services from DU with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DU reviews & complaints 584

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4:11 am EDT
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DU Terrible

Team Du,

If I would have options for 0 star I would have rate 0. I had asked for a cancellation for home wireless service since Jan but they haven’t cancelled yet instead they are sending me the bills of 2 different bill of internet charges when the router is not even in my home.I have been to du center more than 10times so far, transferred the call to head office but no changed. Always same answer you will recieve a verification call in 24hours for cancellation but nothing changed. That 24hours is continuously from Jan and this is the month of March.

Last week they cut my internet saying that over due then I explained that overdue is from the second router and I refused to pay but the agent said if I want to continue the internet I have to pay though the router is not in the home.

I don’t have a time these days but soon I will be escalated this issue to UAE police that u guys are forcing me to pay the bill when the router is not even at my home though I have asked to cancelled that internet from the month of Jan.

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3:21 am EST
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DU - For du correction and adjustment request for billing errors - account no 1.[protected]

Dear DU Telecom Customer Service, I hope this message finds you well. My name is Mayur Lalit Makwan, and I am writing to address some discrepancies and errors in my recent billing statements. I have carefully reviewed my bills for December 2023, January 2024, and February 2024, and I have noticed several inaccuracies that need to be rectified. I am...

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4:08 am EST
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DU - Wifi

Account number : 1.[protected] I had cancelled my subricption in the month of october after completion of 1 year and had done it via app, I never received a messaged from them and thats why i called them again and was told that its under process. I had flew back to India for a month and once i came back , i had been getting calls from du to pay the penalty...

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10:38 am EST

DU DU don't have 5g

I got Du 199 plan. It's showing 5G and from very first day . I didn't see 5g blue light. I called several times customer care and they are saying we are doing trouble shot. Nothing happing. Why ur spoiling our family time when we plan to watch movie with family at home. Your wifi is not working. Don't make fake promise to customers if u don't have 5g then don't fool to customers. I don't want the connection because u don't have service and u cannt charge me for no service.

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2:11 am EST
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DU - Process of the company which doesn't benefit the customers

I had a very bad experience with my DU services recently. I landed in Dubai in August and got accommodation in Al Furjan Danube Glamz. I had to go with the Du services 1. I don't watch TV. I need only Internet. but the company offers Internet only at exorbitant price and low speeds. forcing the consumer to go with the TV and Internet package for the...

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1:12 pm EST

DU TV package channels removal without notice, contact breach

Number of channels, like National Geographic, Discovery science and others were removed from my TV package , although it’s part of my contract and I subscribed and paid particularly for the list of the channels.

There were no notification or information about change in my paid package.

Official complaint submitted on Jan 3, 2024, no response till date, although as per customer service auto reply should be attended within 24 hours.

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1:06 pm EST
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DU Service

Today 04/01/2024 i came to al ghurair centre du office for disconnect my postpaid connection at 9:15 pm here then wait sometime for token but one guy not allowed for take token but i get a token that time your staff one man came and shout me and took my token and tore I attached the tore token also this mail and iam waiting time here some token also going that token number also I mention here for a evidence

S 1240 counter 5 , D7241 counter number 6 A252 counter number 1 and 4 staffs also here

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10:53 am EST
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DU - Extra charges because of app application hacking [protected])

I am writing to formally complain about a severe security breach and unauthorized transactions on my Du Telecommunications account. This incident has compromised my personal information and resulted in fraudulent charges totalling AED 2006. I am complaining to you as a recommendation by Dubai Police. Details of the Incident: • Initial Suspicion: The...

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7:30 am EST
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DU Billing Issues with DU

Title: "Billing Issues with DU"

Recently faced billing problems with DU (Account: 1.[protected]). Despite two complaints (1.[protected] and 1.[protected]), no resolution. Internet cutoff after one month overdue. Unable to reach billing department ([protected]). Urgent need for better communication and billing accuracy.

Sincerely,

Sufiyan Padrawala

[protected]

Claimed loss: $850

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10:08 am EST
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DU My home wifi account number is 1.[protected]

My wifi is not working past 10 days facing lot of issues 60+times we called customer service and 50+ times we send a mail still no respond from DU side. When am visiting DU store they are talking rudely and worst behavior still my wifi is not working very worst services in the world. Next time I will not pay the due amount if it's not cleared I don't want to continue with this network

Claimed loss: More than 1000dirhams

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9:15 am EST
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DU The worst experience regarding home internet

THE WORST EXPERIENCE REGARDING HOME INTERNET

once moving to Dubai we purchased home internet via DU . The router that arrived did not work so the same day we canceled it . The company promised to pick it up. We were waiting for 1 month NO ONE WAS COMING AND THEY ISSUED BILL THAT WE DID NOT HAVE TO PAY. I brought this router myself to the nearest DU shop in Dubai hills . The manager over there confirmed that only now the contract is closed . So guess what we had to pay 1 bill just for them to leave us alone , taking into consideration that we did not use their services at all. That manager said now we are free , we don’t have to pay anything else. But I STILL WAS RECEIVING THOSE BILLS. I made hundreds calls where they assured me that the problem is solved . 5 month later I receive a new bill and the customer service tells me that my account still IS NOT CLOSED.

It is already making me go crazy. I leave requests and then they promise to call back and apparently it takes up to 7 days.

Such a disaster and a mess from the first day.

I would never recommend DU at least as a home internet to anyone since in case you will have any issue it will be impossible to solve it.

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6:24 am EDT
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DU Du site is clone with fake side and i got charged 10000 AED Due to clone site open on google top of the page.

I hope this message finds you well. I am writing to report a fraudulent transaction that took place on my credit card on 1st November, 2023 at 11 AM. An unauthorized amount of 10,000 SRA was deducted during a mobile number recharge, which I did not initiate.

The fraudulent transaction occurred when I unknowingly accessed a fake website while attempting to recharge My Du mobile number that is [protected] he deduction of the funds was immediate, and I can confirm that I did not make this transaction.

Claimed loss: 10000 AED

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3:16 am EDT
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DU Privacy

all my personal information given to a stranger

I lived and worked in uae for 10 years and got made redundant by emirates due to Covid via email so I went to pay my du contract close it and payed extra to keep the number after 2 years someone else is using my whatsapp and number they have all my information and account details and all my messages ever sent o whatsapp

Desired outcome: Compensation

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11:05 am EDT
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DU Double charging

I have been double charged by Du on my account. I have emailed Du customer services and was given reference 1-[protected].

The issue started when i upgraded my account from Home Wireless Plus to Home Wireless Entertainment. They gave me a different sim and informed me that the previous sim will be automatically cancelled. But it is not. I complained already via emails dated October 9 and 10, 2023. They told me to go to the app and ask for the cancellation of the original plan. When I tried to do that, I was being charged for early cancellation fee of AED 581.20 which is not acceptable.

Desired outcome: Cancel the original sim and return to me for the payment I made for double charging.

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11:53 am EDT
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DU Number one use less service. Stupid customer care. Uneducated service. Not recommend to anyone. I faced 3 times have very bad experience

No words to say. Stupid service only I can say based on your mail dated 27.09.2023, I paid the contract exit charges as specified in my agreement, along with the final bill to settle any outstanding charges on my account. I also followed the instructions provided by your company for account cancellation by sending a written request via mail, as well as an official letter, to ensure that the account termination process was executed correctly. It has now come to my attention that I am still receiving bills for the aforementioned account, even though I have taken all necessary steps to terminate it in accordance with the contract terms and your company's instructions. This continued billing is not only causing me financial inconvenience but also raises concerns about the accuracy and reliability of your company's account management. I kindly request that you investigate this matter promptly and resolve the issue by canceling my account as originally requested and cease any further billing. I expect that any erroneous charges billed after my account cancellation date will be promptly rectified, and a confirmation of the account's termination be provided to me.

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5:32 pm EDT
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DU - My number is deactivated with no reason for more than 3 days!!!

The worst experience that I had ever! I went to Sahara mall branch to change my number from postpaid to prepaid and the employee there was unprofessional and he didn't inform me anything about the process, also there was a free charge of esim fees on the Du application so he did a big issue to his collegue as he guided me to do it instead of paying 20 dh...

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1:36 pm EDT
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DU Double bill

I was called to upgrade for the new router at the end of the one year contract ( 199). The Agency responsible told me that the old router will be cancelled immediately as I received and activate the new one. Surprisedly I'm receiving a double bill ( 417) since 03 months. I have sent messages to agency as to Du customer service without any response. How can I pay 417 when I'm not even able to 199 alone? This is an abuse... how many customers are suffering of it?

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4:26 am EDT
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DU Changing plans

I applied for a new connection for my apartment and I asked for a connection that has only Internet but no other add ons. No-one let me know that if I need fixed line I need to have the phone connection as well. Anyway they delivered wireless connection after multiple calls and when I tried to cancel the connection and replace it with fixes line from Du, I was told to pay 1700 to change plan. Multiple complaints and visit to Du customer service center in Dubai hills, no one authorised to waive the payment and I get a call from Du yesterday saying no resolution, I will still have to pay. Now I'm stuck with a connection that I don't need and have to pay for a year without even seeing a contract or T&C for my purchase. Interesting that they don't share a copy of a contract with customers before getting signature for delivery.

Desired outcome: Charge one month fees and change to.fixed line plan

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5:45 pm EDT
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DU Do wireless home plus plan so slow

I bought this plan online stating that it’s up to 100 mpbs speed , so I got it installed 2 days ago >>> and it’s slow and keep cutting off , i called the customer services and went online to cancel , instead they tried to push me to buy more expensive plan “ as a solution for the slow internet “

I asked to cancel , without upgrading or transferring , they said then you will have to pay 799 AED as early cancellation fee , while the request is less than 24hrs from insulation day

They promised to call me again , and they did not

Desired outcome: Free of charge cancellation

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7:52 am EDT
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DU - DU Service

I got DU touristic SIM card when I entered UAE in August. After few days I visited DU store in Marina mall and they told me that I can keep my number permanently, just to convert it to permanent one when I get my ID. In a meanwhile I received the message where they informed me that my number will be disconnected soon. This was the message: "Your free...

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DU In-depth Review

Website Design and User Experience: The DU website has a modern and user-friendly design, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search functionality. The overall user experience is smooth and efficient, ensuring a hassle-free browsing experience.

Range of Services and Products: DU offers a wide range of services and products to cater to different customer needs. From mobile plans and devices to home internet and TV packages, they have a comprehensive selection. Whether you're an individual or a business, DU has options to suit your requirements.

Network Coverage and Quality: DU provides extensive network coverage across the UAE, ensuring a reliable and stable connection. Their network quality is commendable, offering fast and consistent internet speeds. Whether you're in urban areas or remote locations, DU's network coverage is impressive.

Pricing and Value for Money: DU offers competitive pricing for their services and products, providing good value for money. They have various plans and packages to suit different budgets and requirements. Additionally, they often have promotions and discounts, allowing customers to save even more.

Customer Service and Support: DU prioritizes customer satisfaction and provides excellent customer service and support. Their customer service representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any queries or concerns, ensuring a positive customer experience.

Transparency and Billing Practices: DU maintains transparency in their billing practices, providing detailed and clear invoices. They ensure that customers are aware of the charges and fees associated with their services. Any changes or updates to billing are communicated in a timely manner, avoiding any surprises.

Innovation and Technological Advancements: DU is committed to innovation and technological advancements. They continuously strive to introduce new services and products that enhance the customer experience. From advanced mobile technologies to smart home solutions, DU stays at the forefront of technological advancements.

Corporate Social Responsibility: DU demonstrates a strong commitment to corporate social responsibility. They actively engage in various initiatives and programs that contribute to the community and the environment. DU's CSR efforts reflect their dedication to making a positive impact beyond their business operations.

Overall Customer Satisfaction: DU has consistently received positive feedback from customers, indicating high levels of satisfaction. Their reliable services, competitive pricing, and excellent customer support contribute to this positive sentiment. DU strives to meet and exceed customer expectations, resulting in overall customer satisfaction.

Pros: - User-friendly website design - Wide range of services and products - Reliable network coverage and quality - Competitive pricing and value for money - Excellent customer service and support - Transparent billing practices - Commitment to innovation and technological advancements - Strong corporate social responsibility initiatives - High overall customer satisfaction

Cons: - None identified

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DU contacts

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Website

www.du.ae

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