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Vodacom Customer Care Service

1

Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa

Customer Support Phone Numbers

+27 82 111 584 416
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
Plus

Vodacom Complaints & Reviews

Vodacom / consumer rights abuse and unethical behaviour

Ze
Zeliha on Mar 15, 2019

To whom it may concern, I would like to bring to your attention that I have upgrade my cell phone contact at Vodacom in December 2018, and the payment agreement was to EFT into the Vodacom account by using the account number as a reference number, which I did made payment on the 25 January...

Vodacom / fraud

Ga
Gaynor Adams on Mar 13, 2019

Hi I am Gaynor Adams, a loyal customer to vodacom for years now. I had no complaints about vodacom since I switched over to vodacom, until recently. In December 2018 I noticed when I received my statement that my account was in arrears, I could not understand because I always keep my...

Vodacom / wifi not working

Re
Rebecca1307 on Mar 13, 2019

Wifi has been down since the 8th of march 2019, logged call sr190308-290560 and called almost everyday where consultants advised that my matter would be escallated. To date still waiting for this escallation to take place and wifi to be sorted. Most pathetic customer service ever. Spoke to so...

Vodacom / complaining about poor service

Ta
Talithalouw on Mar 12, 2019

U upgraded online on the 2nd of March. On the 12th, I phoned because I have not received my new device yet. I was told that it was sent back bacuase the consultant who did my online application wrote down my adress wrong. I was never phoned or anything. I apparently will not receive my new...

Vodacom / contract cancellations

Ma
Maroxanne on Mar 12, 2019

On the 05 February 2019, my father canceled his contract with Vodacom. He was advised that Vodacom only implements cancellation at the end of the Month ( 28 February 2019). And the consultant also mentioned that when the contract is changed to prepaid the network will go on and off, of...

Vodacom / cancellation

Ha
Hayly on Mar 8, 2019

Today 08/03/19 I have tried to log a cancellation of my Vodacom data contract. Upon doing so I am informed by the consultant that he can only cancel my contract by the end of April? This makes no sense to me as I explained to him I do not need any further data into April month and need the...

Vodacom / fibre

De
Deborah Abrahamse on Mar 7, 2019

I logged a call on 2 feb for help with my fibre line. I called almost every day since then with no luck. Every single consultant and manager I spoke with said they would escalate my problem and call me back. Almost 2 months later I am still waiting. I called again this morning and was on...

Vodacom / no cell phone service

Ch
ChristinaLong10 on Mar 5, 2019

I called vodacom this morning as I have no service but they replied that they cannot tell me why! I had no service in february for 1 week (everyone in this area) and now again?? What is wrong with vodacom?? Must we all change to mtn or cell c?? I have been a vodacom business customer for 17...

Vodacom / poor service and incompetence leading to cancellation

Al
Alvena on Mar 4, 2019

Good Day In December 2018, I upgraded and ordered a Huawei Y7, 2018. On 2 January it was delivered by Ram. On the same day I discovered that the Gallery app was not working. I took the phone to the Voda store and they said to send it back as it was a factory fault. I informed the Contact...

Vodacom / no response on query since october last year

El
Elsa Watson on Feb 27, 2019

Hi I have been trying to get vodacom to fix my signal booster since October last year. 6 Months now, of no signal. Detrimental to my business and safety living on a farm. Does Vodacom want me as a customer? Stop putting me on hold, phone me back with a person who can look at the whole...

Vodacom / data and connectivity

Lo
Louis Nel on Feb 25, 2019

I nhave been a. Ember of vodacom pre paid for several years now. Since a couple of months ago vodacom has become the most unreliable network in my area with minimum. Or no coverage at all. This includes data and calls made or received. I tried obtaining an e mail address but ot seem...

Vodacom / wifi router

Jo
jogee on Feb 19, 2019

I would like to complain abut the service rendered by vodacom customer care. I called to find out what's been happening to my data on my wifi router and was faced by a very rude agent who told myself and my husband very inappropriate comments. My husband asked to speak to a team leader and...

Vodacom / data usage

Pi
Pieter Snyman on Feb 18, 2019

The problem I have with Vodacom is that they are misleading me as a customer. We went to Rio in December and when we arrived I bought 5 Gig of data, I did get the confirmation sms that this was activated. I only needed this for whatup and uber so the data I used for the 2 weeks was only...

Vodacom / device repairs and claim

Jo
Joshbenji on Feb 18, 2019

I bought two Smart tab 2 tablets with Vodacom last year March on top up contract. One of them broke and I took it in for repairs, they told be it cannot be repaired and I had to replace it with another device up to R1500. I struggled as they discontinued the Smart tabs, even though it...

Vodacom / deals offered is not what you get / pay for

Mb
MBerkenbusch on Feb 15, 2019

Got a call from Vodacom offering a deal on a Samsung S9 with 200minutes, 200 sms's and 5G of data @ R599p/m. 1). No minutes were received 2). No data was received 3) Monthly installment is over R800! You keep on logging calls and calls, they will escalate etc. etc. etc. and eventually...

Vodacom / fraudulent contract

Th
Thereasa Julius on Feb 15, 2019

I have been desperately trying to get Vodacom to give me feedback on a contract that was illegally taken out on my name in December 2018. A handset was signed for which I did not receive or sign for. The phone was delivered to another province as per call Centre agent. Never before have I...

Vodacom / data purchase false advertising

Gr
Graham Lovell Greene on Feb 14, 2019

On Wednesday th 13th of February 2019 at approximately 09h14, I bought a 2 Gig data bundle for 30 days using *111# I received 1 Gig day and 1 Gig night. Only after 5 calls to 135 was I able to speak to a consultant and she explained to me that there was a pop up that explained how the 2 Gig...

Vodacom / wrong invoice

St
StevensC on Feb 13, 2019

Good day team I am sitting with a big problem at the moment. I have a contract with Vodacom of R202 monthly. The invoice for December 2018 came with a due amount for of R500.01. I called the customer care department 2 times and was told that instead of purchasing once off data on the 1st of...

Vodacom / fibre

Jo
Johann Oosthuizen on Feb 11, 2019

Sr 190122-200301 Complete service delivery failure. I have been trying to move the line for 4 months now. I have since moved and paying for the subscription in all this time with no service. Please cancell the contract with immediate effect and credit me for all the months I have had no...

Vodacom / new contract

Ma
Maryke96 on Feb 8, 2019

Good day, On 19 January 2019 we were at Vodacom in Bethlehem. We signed some papers for a contract witch was approved on the January deal of the 2 lenovo laptops plus roter for R1199 for 24 months. It is now 3 weeks after and no sign of the laptops what so ever. So im asking how long...