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Vodacom Customer Care Service

Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
South Africa

Customer Support Phone Numbers

+27 82 111 188 149
Work days:
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM

Vodacom Complaints & Reviews

Vodacom / Unethical behaviour and appalling service

Allan Elias on Feb 24, 2017
I have just left the Knysna Mall Vodacom shop in an absolute fury! I had to return a cover which I purchased for the i phone 6 which was incorrectly packaged and was meant for the galaxy 6 (galaxy at the back and i phone 6 in the front. That's OK mistakes happen. However the treatment I...

Vodacom / vodacom phone insurance.

Basil Ferreira on Feb 24, 2017
I receive an sms on the 3rd Februarie 2017 at 12:16 that my insurance was cancelled. I follow up on the 14 February. It wasnt cancelled as per the sms. I went to the vodacom store in Key west and once again - not cancelled. Cancell it again. This morning. I went to Vodacom store in Key...

Vodacom / Auto-Subscribtion

Sanele87 on Feb 24, 2017
I was subscribed to to services without my consent. I call your useless contact center and I am being told I subscribed ? Really how the hell would I randomly just decide on services that I am not using ? Am I that bored ? i can access videos from my phone without any need of any subscription why...

Vodacom / No feedback or communication from the upgrade department and vodacom customer care department

dalene loots on Feb 23, 2017
I am unable to get through to the upgrade department to follow up on my query. The message says that I’ve exceeded my call limit to the 082 1959 number. I need urgent feedback because I would like to upgrade. The Consultant advised me last year that I can take out a month to month data package...

Vodacom / Samsung galaxy j5 my facebook and whatsapp

Wilmabotha on Feb 23, 2017
On the 11th of Feb 2017 I went to Vodacom Mall of the South upper level. A gentleman by the name of Siya tried to assist me he wasn't interested to help me he said if I raise my voice in in matter he will not assist me because he done it before to other customers those were his words to...

Vodacom / No service no reimbursements promised vodacom south africa johannesburg

M Alberts on Feb 22, 2017
I changed my package April 2016 to no avail. I paid more than my contract and was assured I'd be re-imbursed to no avail. They made an error with my package 3 times 2016 it was never resolved or sorted. I was continually harassed by Vodacom to no avail and at one stage they even...

Vodacom / Upgrade and billing

Unhappy customer ! on Feb 22, 2017
Good day I requested an upgrade on my current vodacom contract on 11.02.2017 via vodacom online. I received no communication nor phone call from Vodacom confirming upgrade has been processed. I followed up on 13.02.2017 as was told a consultant would get back to me. The afternoon of...

Vodacom / Vodacom not able to assist me with contract upgrade

RudiVenter85 on Feb 22, 2017
I phoned vodacom on 20/02/2017 to assist me with a upgrade my current contract to a bigger contract with a device (Samsung Galaxy A5 2017)for R379.00, earlier that same day i activated my international calls as i am traveling to different country next week. I was then advised that they can...

Vodacom South Africa / Management of my account

Jansie Niehaus on Feb 22, 2017
On 17 Feb 2017 I 'merged' my two Vodacom mobile phone accounts into one (the one had been in my name and the other in my husband's). This was done at Vodacom World in Midrand. (The staff were very helpful and I don't blame them for what follows) When the process had been completed, a...

Vodacom / Illegal contract

AmandaG71 on Feb 22, 2017
We have been trying to solve a dispute regarding an upgrade that was done on one of our contracts last year. We have lodge several complaints with Hello Peter through the call centers and any which way we could complain. We had one person come back to us and never agian after she informed...

Vodacom / Sim swap failed

Spokazi on Feb 22, 2017
i went to a vodacom outlet on Thursday (16/02/2017) at GreenAche's store in Capt Town CBD. i went there to do a sim swap where i paid a ridiculously expensive amount just to do a simple sim swap, nevertheless i paid it & was advised that the sim card will be active within 24hrs-48hr...

Vodacom / I have been paying a contract (Data contract) with no use on a telephonic sale done in error.

K Naidoo on Feb 22, 2017
Dear Vodacom, Please urgently assist with query. I have been paying a contract (Data contract) with no use on a telephonic sale done in error. I have established the following Number : 0609824165 is a 2GB data contract on my name. I was contacted by Vodacom Rewards sometime June 2015...

Vodacom / Service complaint

ReneKl on Feb 22, 2017
Data line was unbeknown to us as open. We have been a client for 23 odd years then in March last year we upgraded line and was billed for data usage which we did not use - the dongle was not operational yet our account has been billed with several amounts adding to R3800 in three month...

Vodacom / Vodacom lack of network

StevieBee on Feb 22, 2017
Had a Vodacom contract for 18 years, then moved to prepaid last month. I am experiencing numerous problems with the Vodacom network. l cannot send SMS's. I cannot receive notifications from my banks and I cannot make outgoing calls. I have visited the VodaShop in Hout Bay and Claremont...

Vodacom / Upgrade incorrect processed, received an invoice for the samsung galaxy s7 plus tab 3 lite

ElsieBez on Feb 22, 2017
I upgraded my contract to the Samsung Galaxy S7 plus Tab3 lite. Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services is suspended for not paying the device. I've contact Vodacom...

Vodacom / Unauthorized debits

Terryl Tatchell on Feb 22, 2017
I purchase a 2 tablet deal in December 2016 that was on promotion ( buy one and get one free ) but ever since December i have been debited for the 2nd tablet as well yet the 500mb the free tablet is receiving is suppose to be free as per the information the consultant gave me. i have...

Vodacom / Poor client service on network coverage issues

ChrisH0 on Feb 22, 2017
In November 2016 I contacted Vodacom regarding an issue with having poor network coverage at my house. Since November I have made several calls to Vodacom advance data solutions department trying to follow up the status of my query. Every time someone tells me that a network consultant...

Vodacom / Cell phone contract not working

Cedrickh on Feb 21, 2017
Had a Vodacom contract for 14 years, then moved to prepaid for five days, then back to Vodacom contract on the 8 of Feb 2017. I am experiencing numerous problems with the Vodacom network. l cannot send sms messages .I cannot receive notifications from my banks.I cannot receive calls from...

Vodacom / Billing - unauthorized debits and disconnection

Jessica Chetty on Feb 21, 2017
Hi there, I have an open ended line with vodacom, since in contract with vodacom I pay my monthly bill via an eft monthly, in November Vodacom debited me for 1060.00 after still paying my bill for that month, I have contacted them, they reversed the amt and now has disconnected me saying...

Vodacom / Upgrade

Frans Roodt on Feb 21, 2017
At first i tried to upgrade online on the last page upgrade unsuccessful Incomplete order Existst for MSISDN The current number is not due for an upgrade an sms has been sent with your upgrade date. But it was unsuccessful! was i automatically upgraded ? with Vodacom deciding which phone...

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