Vodacom

As someone deeply familiar with the telecommunications industry, it pains me to see the numerous negative experiences shared by customers regarding Vodacom. The reviews paint a clear picture of dissatisfaction, ranging from poor network quality to billing discrepancies and unhelpful customer service. It's disheartening to witness customers feeling let down by a service they rely on daily. Vodacom, as a prominent player in the industry, should strive for excellence and customer satisfaction. The stories shared highlight the importance of transparency, reliability, and genuine care for customers. It's crucial for businesses to listen to feedback, address issues promptly, and prioritize customer well-being above all else. Let's hope Vodacom takes these reviews to heart and works towards improving their services for the betterment of all their customers.

Took a laptop on contract but returned it within 14 days. They accepted it and since February 2023 they still taking the money out our account. Phoned many times to resolve this problem but to no avail. The service is pathetic. Either they just send the laptop back or refund the money they've been taking. The number to contact for this problem is J. FAISCA [protected]. IF YOU DON'T BOTHER WE WILL PUT A HOLD ON THE BANK and go to a different company. U DECIDE

I Selvan Moonsamy with ID [protected] sent notice for my account to be canceled but I among shocked the account is still active.
Please review my telephone conversation where I explicitly stated that account be canceled and the sim retained as pay as you go. The contract is still active. My son Leeryne Moonsamy is using the sim card. Kindly ensure that the account is canceled and the sim card number is retain as pay as you go. Thank you

On 24 June 2024 I contacted Vodacom to cancel contract which was due for renewal. I did not receive a response, so contacted them again on the 28th June. The contract was due to expire at the end of July. The product covered by the contract had not worked in a year & they were unable to repair it, hence cancelling the contract.

It is now 04 December 2024, & the contract has still not been cancelled, in fact, it has been renewed for another 3 years, not by me. I have dealt with 5 different consultants in the cancellation department & today was told that I now have to deal with the upgrade department because the contract has been upgraded.

In the last 6 months I have followed up a minimum of twice a month with no joy. I have all the text messages that have been sent to say that my contract will be cancelled. Needless to say, this has not happened & I am still paying for a product that I do not have.

What recourse do I have & how do I get this contract cancelled?

I bought a power bank online for my daughter from Vodacom on the 24th November 2023 it was a Black Friday Sale and have not yet received it to date. When l enquire through their communications channels they apologise and promise to get back to me as soon as they have “received feedback from their teams” is what l keep getting as a reply. I want a refund of my money or the power bank l ordered as it is readily available from their stores nationwide.

Bought a new property. Previous owner did not cancel his Vodacom Fibre before moving out. I cannot for the life of me, get the fibre line released from his name in order for me to take over the Frogfoot Fibre line.

I am sick of tired of Vodacom holding the fibre line on my property hostage.

You are using my fibre, on my property, to service your client?

You are causing me to lose income due to not having internet in my property.

Vodacom is trully a pathethic, greedy, lying, rude company that has no business acumen!

Despite getting a reference number (SR240425-088153) for the cancelation from the previous owner, Vodacom is claiming that there is no cancelation request on their systems.

Anybody thinking of doing business with Vodacom, stay away!

I have complaint several times, I have phoned, we have tried from a Cell phone provider, I have mailed, nothings gets done. I have renewed my contract in August 2022, since November 2022, I have been billed with 5GB Roaming Data. I never signed up for that. I live in Namibia and do have cell phone contract in Namibia( Have data and voice contract) Every time i cross the border, I switch off Vodacom Data but they bill me just about every week with the above. I have been to several stores, I have phoned, empty promises have been made, but this still carries on.

If this is not resolved soon, i will lodge a formal complaint at the correct institute as well have my attorney make a claim in court.

My cell number is [protected] . It is business contract und the name of Voltelect CC. I am Abraham de Beer

0 Rating.

Since the beginning of 2024 Vodacom has no backup power for their tower in Luckhoff. **This tower is in town and is safe to theft and vandalism of batteries and solar panels.**

When load shedding occurs the Vodacom mobile reception and 3G/4G/LTE is cut off immediately. 20 Minutes after the power is restored the signals come on - one by one.

***With the power off, it's impossible to contact emergency services like a doctor, police, ambulance, fire brigade or hospitals*** No chance of any mobile communication what so ever. ***

This is completely unacceptable service from a "major" company like Vodacom.

I hereby give Vodacom notice that I'm going to cancel my existing contracts unless this problem is rectified within this current week.

I have upgraded my vodacom contract in december of 2023, whereby they said i had 1 more month remaining on my handset installment. I have paid that amount in January. But vodacom continues to debit me till this date. This is absolute fraud. I have contacted vodacom customer care.. they have put through service requests which i have no feedback on it. I am absolutely discouraged by vodacom. Its ridiculous! You guys are taking my money. R410 is alot of money.

I believe that Vodacom doesn't care about customers. Once you struggle financially they get rid of you. I also don't like how my number was deleted. I've been with Vodacom contract for over 20 years. I asked them several times to convert my number to prepaid. They begged me and offered me vouchers so that I continue with the contract. I've been struggling financially since 2022 but made sure that I payed every month. To my suprise this month they just decided to delete my number. Vodacom sucks I don't wanna lie the worst when it comes to customer service