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Vodacom Customer Care Service

Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa

Customer Support Phone Numbers

+27 82 111 620 439
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM

Vodacom Complaints & Reviews

Vodacom — Receive sms'e, but unable to send sms'e

Came over to Vodacom on black friday Nov 2019. Since then struggling to get SMS'e activated. Being send back and forward between call centre and branches. Spend hours on call...

Telecommunications  · Feb 23, 2020

Vodacom — package of r175.00 per month

I was contacted by Bevin to take out a contract around the 10th January 2020. Cell number is [protected]. I agreed on the contract. He asked me which date my account should be...

Telecommunications  · Feb 20, 2020

Vodacom — contract

According to my contract, I am allowed to exchange my upgraded phone within 7 days should I not be happy with it. I upgraded on 14.02.2020, today I went back to the shop to...

Telecommunications  · Feb 19, 2020

Vodacom — waiting for backup dongle for fibre router that can't be used

SR Number SR200205-120483 Abstract Vodacom Fibre, FTTH Add on Products Opened 02/05/2020 1:36:16 PM Dear Mrs. Ferreira Reference Number:SR200130-103502 OWNER...

Telecommunications  · Feb 17, 2020

Vodacom — deals

Good day i would like to complain. we went to Vodacom Chatz N1 City in Western Cape. we saw the new Christmas deal book on the 9th December and we needed to up grade my...

Telecommunications  · Feb 17, 2020

Vodacom — upgrade

Good day, I have been querying the below for two months now but with no success... I want to know why after the upgrade I am paying more than what was agreed to via the below...

Telecommunications  · Feb 17, 2020

Vodacom — cell phone contract debit order

I have requested numerous times for this company to change my debit order from the first to the last day of the month as this is when I get paid... But they have not changed it...

Telecommunications  · Feb 14, 2020

Vodacom — problems

78671 Good Day According to the below, Cell phone number [protected] bought the below via online and USSD. USSD-[protected] [protected]:43:05 Modify Add - 5GB_Bonus Data...

Telecommunications  · Feb 12, 2020

Vodacom — fibre

My name is Prince Abraham, I applied for vodacom Fibre early December. They only managed to do installation on the 6th of January. Since installation my Fibre have never worked. I...

Telecommunications  · Feb 12, 2020

Vodacom — fraudulent case

78671 I was contacted by vodacom account department in the beginning of April 2019 asking me to do the payment for 2x upgraded cell phones, I didn't know what was she talking about...

Telecommunications  · Feb 12, 2020

Vodacom — false advertising

I bought a p30 lite, thinking it uses two sim cards as stated on the manual instead I was told that vodacom does not use dual sim card phones so why order the phones if I don't...

Telecommunications  · Feb 11, 2020

Vodacom — unable to get a new contract

Good day I am a loyal customer of Vodacom and have a excellent credit rating score. I went to MyVodacom store in Greenstone to get a new contract for an ipad. When my detail...

Telecommunications  · Feb 11, 2020

Vodacom — bad service delivery

So Lets start by saying I have been with Vodacom for years and years, apart from upgrading and having to either pay in or reduce my call time to get any of the latest phones which...

Telecommunications  · Feb 11, 2020

Vodacom — terrible service

I wrote this review last week and Vodacom said a agent will contact me till to date no 1 has contacted me maybe I'm not a valuable customer or my query is not important. I...

Telecommunications  · Feb 11, 2020

Vodacom — insurance

I opened up a contract in May 2019 and took out device insurance. I recently dropped my phone and went to Vodacom cresta and was told that they did not capture my insurance...

Telecommunications  · Feb 09, 2020

Vodacom — walking callers

I have a problem with this numbers below please kindly block these numbers below for me because i cant block them .if I try to call back, the numbers doesnot exist. they keep on...

Telecommunications  · Feb 06, 2020

Vodacom — sales department

The sales agent offered me a service - fibre to the home and quoted me two packages, different installers. I accepted the one package for two units within one complex. 10 day...

Telecommunications  · Feb 06, 2020

Vodacom — online upgrade

Good day, This is Kim van Rhyn ID([protected]) I upgraded online with Vodacom on the 28th of January 2020 on my contract number [protected] Today 05 February 2020, I still...

Telecommunications  · Feb 05, 2020

Vodacom — contract

I am a loyal customer, and have more than 3 contracts with you. I canceled one of my newly taken out contracts within 7 days of delivery, and I have been billed for it ever since...

Telecommunications  · Feb 04, 2020

Vodacom — contract sim swap

I happened to visit home as we were having a funeral, during the course it happens that my phone didn, t power and exchange sim with my sister, she mistakenly took my sim which...

Telecommunications  · Feb 04, 2020

Vodacom — porting

On the 28/11/2019 I signed documents for 2 Telkom numbers to be ported to Vodacom, on the 5/12/2019 I received another document which was signed by Trecy of Vodacom Bluff which i...

Vodacom — complain about the poor service and incompetent workers

a lady at vodacom phoned my husband on 23 January 2020 around 11. my husband told her to call me and talk to me about the upgrade on his phone. she phoned me 23 January 2020...

Telecommunications  · Jan 31, 2020

Vodacom — internet

[censored] network, [censored] call centre, vodacom are thieving [censored] that dont give the services that people pay for, stealing money and data, takes forever just to try and contact a...

Telecommunications  · Jan 30, 2020

Vodacom — service for online order

78671 I would like to formally complain about the absolutely pathetic service that I received from Vodacom- the online contract department, the documents department, the sale...

Telecommunications  · Jan 30, 2020

Vodacom — unlawful debits

78671 Vodacom. You can't just randomly debit my account on a random date without contacting me for consent. My consented debit date is the first of each month. Now you debited my...

Telecommunications  · Jan 28, 2020

Vodacom — contract cell phone

my contract was suppose to end in December i was told that i will not be debited telephonically numerous times no one got back to be i requested voice recording still waiting...

Telecommunications  · Jan 27, 2020

Vodacom — issue with claiming online voucher

With my most recent Vodacom upgrade, I was informed that I would also receive an online voucher. I have experienced nothing but issues when attempting to redeem this. I have...

Telecommunications  · Jan 22, 2020

Vodacom — data drain from wifi account - [protected]

Dear Vodacom Customer Care (I sent this as an email but it was returned. So here goes. we do hope you answer this please?) RE: Data Drain from Wifi Acct - [protected] my...

Telecommunications  · Jan 22, 2020

Vodacom — cancellation of data contract: [protected]

Dear Vodacom Good day My data contaract is due to expire on 28 August 2020. I phone your call centre (135) this morning, 21 January 2020 and spoke to Vanessa to give notice of...

Telecommunications  · Jan 21, 2020

Vodacom Pty Ltd — account rip off!!! vodacom

Account rip off vodacom!!!... I honestly don't understand why I have to contact vodacom endlessly and still no one can provide me with decent detailed info regarding this vodacom...

Telecommunications  · Jan 19, 2020

Vodacom — huawei p30 lite cellphone bundle deal

Under my knowledge as discussed with the sales consultant of Vodacom at Waterston Village, the Vodacom bundle of 1 x Huawei Pro lite + 1 free deal, that I will get R175+R65...

Telecommunications  · Jan 19, 2020

Vodacom — new samsung s10+ upgrade still not working after being sent for repairs 2 times.

After upgrading my current vodacom contract on the 8th of November 2019 to a Samsung S10+, the phone started to reboot and overheat several times. I booked the phone in at the...

Telecommunications  · Jan 14, 2020

Vodacom — account/debited. [protected]

Good day 1.i have changed my bank details on 23/11 at the Vodashop in Centurion mall. I have completed all the forms and handed in the proof of account. On the same day i have...

Telecommunications  · Jan 13, 2020

Vodacom — worst after sale service

I ported to Vodacom as I took a contract on Black Friday (29 November 2019). For some reason the port from MTN to Vodacom resulted in the inability to send or receive sms's, which...

Telecommunications  · Jan 09, 2020

Vodacom — fibre line release

We have been trying to get our canceled fibre line released since 10 December so our new service provider can migrate the line and activate our service. Our official cancelation...

Telecommunications  · Jan 08, 2020

Vodacom — upgrade incomplete

On 25 September I agreed to upgrade my business contract by a contractor Neil Subramoney. I was supposed to receive a new Note 10+ and a watch included. The main reason I agreed...

Telecommunications  · Jan 07, 2020

Vodacom — contract

i have been trying to apply for a contract since Thursday 2nd Jan (today is now Monday 6th Jan) from the cellcity vodacom shop in melrose arch everyday a new excuse on why i cant...

Telecommunications  · Jan 06, 2020

Vodacom — cellphone contract cancellation

My contract was cancelled November 2019 and yet for December and January I have still been receiving the data and airtime that I was paying for under the contract which iv now had...

Telecommunications  · Jan 06, 2020

Vodacom — poor wifi connection

I have been in contact with your call centre regarding my WiFi. I had upgraded my contract and a courier company delivered the wifi router. I have endless connection problems. I...

Telecommunications  · Jan 04, 2020

Vodacom — data bundles consumption

Hi. On the 30th of December 2019, my 100 MB data was consumed in just few seconds of purchasing and all apps were closed, today 3rd January 2020 I bought another 100 MB but it...

Telecommunications  · Jan 03, 2020