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Vodacom Customer Care Service

2616 Reviews

Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa

Customer Support Phone Numbers

580 404
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
Plus

Vodacom Complaints & Reviews

Vodacom / always out of stock

St
Sterrit on Oct 16, 2018

Hello, I have upgraded recently. I chose a A8 Samsung. With that came a promotion of a cover that I get a voucher for R200.00 This has happened before that there is always promotions and never stock. I am very upset because it has been 5 weeks now and still they cannot get me the cover for...

Vodacom / customer service

Ca
Carol MMM on Oct 15, 2018

To whom it may concern Yesterday I was called by someone from Vodacom regarding an upgrade to my contract, shortly after the conversation I found out that I could have gotten a later model at more or less the same amount. Wich was disappointing for me cause the gentleman I spoke to told me...

Vodacom / service provider

Vi
VincentOscar on Oct 15, 2018

Good morning I've got a complain with a customer support centre for Vodacom I'm Vincent Oscar baloyi I'D number 8212236271089 I've got more than 5 accounts with Vodacom, this morning around 11 AM I spoke to the lady called Zamasiwe Ndamasi who was supposed to help me to unlock my number...

Vodacom / 0610307375 data depletion over da last 2 days 12th to 13th

Ma
Mashudu Barry on Oct 13, 2018

On da 12th at 11:50 I received an sms saying da my data is less than 270 mb while my fone was just sitting idle on da table, with da next 20 minutes I received another sms telling me I have less than 18 mb, I called vodacom bcoz I wasn't using my fone on why data is getting depleted while...

Vodacom / cellphone contract

Mm
Mmuiseng on Oct 11, 2018

I have had a cellphone contaract with Vodacom of which I signed up with at the Boulders Mall, Midrand since May/June 2017 and being debited each month without fail. My phone got damaged, and as I was also paying for insurance, I enquired to aither get my mobile phone fixed or replaced. It...

Vodacom / fibre

Ra
Razaana Gangat Osman on Oct 11, 2018

I cancelled my fibre line on 04 September and it is now 11 October and my line is still not cancelled. I called on 04 October to confirm that the cancellation was to happen on 04 October and was informed that it has to be escalated. I asked if I was going to be charged for October service...

Vodacom / fibre department

Pu
Puknum on Oct 11, 2018

Thay installed my Fibre on the 8/10/2018 and it is still is not working I logged a fault the same day with no response I escalated the fault yesterday and still no feedback thay installed the Nokia router.. S/N:M021731ALU00263949 Id:9407095028088 Vodacom: Vodacom: Service request SR181008-025381...

Vodacom / vodacom south africa

Ke
Kellyrza on Oct 10, 2018

I have bought a 1 gig data sale valid for 1 hour, 3 times...Each time having not received the data.!!! What on earth is going on.!? I have screen shots and times to prove that I bought it and 1 min later STILL did not have any data on my phone and when I called customer care, apparently...

Vodacom / samsung note 9 pre-order

Ne
NeildP on Oct 10, 2018

I pre-order a Note 9 online and my referral number was 127P8M. I have received my Note 9 and the first two item on the list, that your web page told me I would get a Welcome pack and an original Samsung cover voucher and a Bolt-on wearable. I have not received the bolt-on wearable. Thi...

Vodacom / vodacom contract

Li
LinJvR on Oct 10, 2018

I as the customer arrangement is that Vodacom deduct my monthly payments at the end of the month. The deduction of my monthly payment was done om 28 September 2018 and I had insufficient funds in my bank as I only get paid by the 30th of each month. Needless to say, I was charged R120.00...

Vodacom / upgrade

Ta
TamsinAlice on Oct 9, 2018

At first I had very good Service when it was time to upgrade my contract. They were very helpful and gave me a good deal. This is because I have been a great Customer for over 20 years. I upgraded my contract on 28 September and still have NOT received my phone. They said that they...

Vodacom / lindy gravett of thrichardt vodacom had terrible attitude plus personal attacks made to customer

Jo
Joey Labuschagne on Oct 9, 2018

Cellphone number 082 492 8353 on Smart small 500mg plus 1 gig free. Contract expires in April 2019. In Sept 18 the free gig was cancelled without notice. 3/10/18 email sent to CarolAnn.Wolmarans@vodacom.co.za. She replied that the 1 gig free has expired, and that she has activated it again...

Vodacom / fees charged without my authorization

Il
Ilze Dell on Oct 9, 2018

I do have a cellphone contract with vodacom on number 0724965978. I made numerous calls to vodacom to remove the fees for look 4 me and look 4 help. All of them promised to remove it and send an sms to me. I have not received any sms's regarding this and if I phone now they say I reached...

Vodacom / poor customer service

Tr
Tracy Mohane on Oct 8, 2018

2018-10-08 Cell number:071 639 8975 Very bad attitude from Neo Sehunelwa @ Rosebank Branch I needed to do a Sim swap for my prepaid card and she told me I should call the customer care because I have never used the number to call anyone. She gave me a number to call and said I can only...

Vodacom / vodacom incorrect inv's bad service nothing can be resolved. vodacom giving bad credit score

Ma
MadEks on Oct 8, 2018

It is now the second time in that my account with vodacom is in arrears due to Vodocoms errors and BAD SERVICE. I waited to do an upgrade on month 24 and not month 21 to know the device has been paid in full. After checking with Vodacom that the device has been paid in full I did my...

Vodacom / unauthorized Sim Swaps and no response by customer care department.

1d
1DavidKemp on Oct 8, 2018

There was a sim swap done on my phone number ( morning of the 27th August) I received a notice of a sim request late afternoon on the 26th and I informed Vodacom that evening that I didn't initiate such a request. My phone call to them was between 18:00 and 20:00.and Vodacom should have a...

Vodacom / account in arrears

Ja
Jade Lotz on Oct 6, 2018

My last month debit order we unpaid. I tried paying it online and in the branch, it kept saying incorrect account number (my Vodacom account number). I was in Parow centre to purchase something and decided to go into the branch to make the payment. My contact is due for an upgrade so I...

Vodacom / cellphone insurance

Fr
Francois vd Walt on Oct 5, 2018

What happened: In 2017 October/November we upgraded a contract for my wife at our Vodacom shop in Richardsbay located in the Boardwalk, Ground floor. Cell number 0832280210. Upgraded from TABLET Samsung to P10Lite hauwei. We were helped by a consultant with the name of KG, which did the...

Vodacom / upgrade reversal issue

Br
Brent Voges on Oct 5, 2018

Processed upgrade on 27 Aug 2018 and received upgrade on 28 Aug. Called to advise of issue with the phone on 4 Sept 2018. Phone only picked up on 17 Sept to be taken for inspection. Was advised on 24 Sept that upgrade will be reversed. Upgrade reversal processed on 27 Sept. My Upgrade Due...

Vodacom / migration request and double charge

Sh
Shugantha on Oct 5, 2018

Good day I have been struggling with Vodacom since the 17/09/2018 to get a migration request attended to and a request where i have been double charged for months on my Fibre bill. I have called the call centre on numerous occasions where I have to hold for almost an hour and still have no...