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Vodacom Customer Care Service


Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
South Africa

Customer Support Phone Numbers

584 414
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM

Vodacom Complaints & Reviews

Vodacom / upgrade assistance


I've logged onto My Vodacom to do a upgrade and the process goes only to delivery and not further. I've tried 3 times. I phoned and was assisted half way with the upgrade over the phone. I'm still waiting for a consultant to phone me to confirm my "order" upgrade. I've...

Vodacom / payments

Yolundie on Jan 16, 2019

My payday has changed from month end to the 15th of every month, after attempting to change the debit order, Vodacom went and tried to debit me for December and the whole of January on the 15th. Apparently they have to take two payments for the change to be made. My argument is that I am...

Vodacom / service at woodland and the grove malls in pta at incredible connection

Janus roos on Jan 12, 2019

I went on Saturday to Woodlands Incredable connection then The Grove to upgrade as ai am due for upgrade . I was send away in both store as they said I had to come back on Monday as there was no person working for Vodacom today in both store !!! I live 500 km away on the NW and came to the...

Vodacom / fraudulent account - number 11631092

Yashika Maharaj on Jan 11, 2019

I have received a letter of demand from Vodacom for an account/ subscription that I did not open. I queried this with Vodacom from last year when my account was being debuted. I am working in the UAE for the past 40 months and closed all accounts with Vodacom in 2016. I did NOT receive any...

Vodacom / account not in arrears

TNR Wood Projects on Jan 11, 2019

14 DAYS UNIT MY CASE IS HANDED OVER TO THE OMBUDSMAN With reference to my numerous e-mails and correspondence, the most recent dated Friday, 14 December 2018 at 13:27, for which I still have not received any communication or reply. My account has never been in arrears by the amount stated on...

Vodacom / re: request for a letter confirming that an unauthorized sim swap was done since 12 november 2018 to submit it to sapfs: ref 1-34254824935717.

Davinho on Jan 11, 2019

---------- Forwarded message --------- From: david rakobelwa Date: Thu, 10 Jan 2019 at 17:16 Subject: Attempted Sim Swap on my Vodacom contract Simcard (Cell no.0711247711) on the 12th November 2018 To: Dear Sir/Madam As per telephonic conversation with Nceto...

Vodacom / cancellation due to my father that passed away...

Bianca Henery on Jan 10, 2019

I have been struggling for two weeks now, to do the following: My father recently passed away and I can't seem to get assistance for anyone at Vodacom to do the following for me. My mother is also ill and her line is now suspended and I can't leave her alone without a cellphone that i...

Vodacom / iphone 6 contract phone

Anisha Brown on Jan 9, 2019

I took out a contract on the 18th december 2018 on a ihpone 6 and two weeks later it suddenly stopped working. On the 2nd january 2019 I took it to vodacom repair centre and after a few days I was told that the charger block is damaged and that it cost r5000 for replacement phone. I...

Vodacom / cancellation of a product never ordered.

Granny Smith on Jan 9, 2019

Vodacom should have a dedicated email for cancellations and complaints. I dont have time to call and sit talking and explaining for half an hour. 0662923522 - package delivered and signed for by my personal assistant. When I opened it, it was yet another mobile data device which I never...

Vodacom / data contract cancellation

Rebeccasmithsonian on Jan 9, 2019

I cancelled a contract two years ago (Dec16) by following the steps outlined to me on a call, There was no confirmation but after calling many times I received a confirmation 1-4794856810964 that the contract was cancelled. Since then my account was handed over to debt collectors, I...

Vodacom / debit order date

Mapule Rampedi on Jan 7, 2019

I took out a Vodacom contact sometime last year and for all those months Vodacom has been debiting on the wrong date, I went to the store they couldn't help me I also called the customer care but it's still not fixed. My bank charged me for an insufficient debit order now I have to also...

Vodacom / network issue

monnique on Jan 7, 2019

Good day The last view weeks we have trouble in this area with we cant receive calls but can make calls can you please asses can you posable change frequency or see if the problem is with one of the towers we are staying near delmas on a farm plot 17 modder east orchards you can also find u...

Vodacom / best service ever

In September 2018 a new cellphone contract was taken out at a Vodacom Branch in Newcastle (Newcastle mall) the contract that was taken out was on a Samsung A8 with this deal you receive a Samsung Galaxy A8 + Samsung galaxy grand prime pro+ free samsung Galaxy gear VR Headset and controller...

Vodacom / fraudulent add-on product

Donovan N on Jan 7, 2019

I have had a contract with Vodacom since approx Oct 2014. Early 2017 I was contacted by Vodacom regarding an add-on contract, which I declined. I thereafter realised that there were additional funds being deducted via debit order from my account. I contacted Vodacom to query the same and a...

Vodacom / e-mail

Jan Serfontein on Jan 4, 2019

My modem cell no. is 0793049986 . My e-mail rejects any password, and this is going on since 18 November 2018. I have requested help through the customer care service department to the IT department but yet my problem is not resolved. Is this a matter of not caring because I pay as you go...

Vodacom Care / apple iphone 6

Gerald Jooste on Jan 4, 2019

Good day, the I phone 6 device I have being struggeling with connection issues. The phone was sent to a Vodacom outlet whereby the phone was sent to Vodacom care. I have since sent the device 4 times back with the same issue and find this unexceptable. I do standby duties and need my phone...

Vodacom / service

Charlene Steyn on Jan 3, 2019

Good day. I am currently having a debit order issue with Vodacom. Vodacom is suppose to be investigating the issue and up until now, I still haven't heard anything back from anyone, and it's 3 months later. My data was cut off and therefore no more debit orders were to go off until the...

Vodacom / poor and no reception/coms in richmond kwazulu-natal

Arischa on Jan 3, 2019

Having returned from a visit in rural Transkei and to experience a working Vodacom 4G to nothing in Richmond KwaZulu-Natal yet again This is a constant problem in our area- we do live in Richmond where there in constant break inns and have not others means off communication. I am seriously...

Vodacom / contract - reference number 23162558

Gerhard Braun on Jan 3, 2019

Reference number: 23 16 25 58 After I moved to SA in AUgust I was interested in signing a contract. Vodacom was promoted as best provider - I was also told that it is actually very easy to sign up for a contract - however I have to have a bank account for 3 month. On 22nd December I went...

Vodacom / reoccurring data used before ones off data

Trudie Conway on Jan 3, 2019

I get 1G reoccurring data monthly. On 17 December 2018, I bought an additional 2G for 30 days, anticipating the Christmas season higher usage. Thinking that I would have more than enough data for December and January, I noted that on 2 Jan 2019, the reoccurring data for Jan is being used...