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Vodacom Customer Care Service

Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa

Customer Support Phone Numbers

Phone:
+27 82 111 432 319
Work days:
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
 

Vodacom Complaints & Reviews

Vodacom / Service online and over a callback

Mi
Michelle Lombaard on Oct 17, 2017
I'm complaining about Vodacom service It's about twee week and three day's I'm still waiting for my phone to be delivered because Vodacom's personal call me and asked if the colour of my phone is black but I made it clear I wanted a gold one and my order I selected the gold colour too and...

Vodacom / vodacom activated a non-existing contract and took my money

In
Inajansenvanvuuren on Oct 17, 2017
I am waiting for years for money that was unlawffully deducted from my account, they also cut my phone, and I had to borrow expensive money on my credit card to pay the arrears with interest, I followed several routes but still sit with the loss of money without any sevice or help from...

Vodacom / cancellation of wifi and resubmitting debit order

Le
Leoni Van Den Heever on Oct 17, 2017
I was called by the call center and offered a Wifi Router with 5 Gig anytime data and 5 Gig night time date. I wasnt happy with it so I called and had it cancelled and picked up on the 22/9/2017 at 12:30. V2P0075618.001 They said they will send me a message. Never happened. So my debit...

Vodacom / retentions department

Li
Linger on Oct 16, 2017
I have contacted your retention department I stop my contracts. They said I can only cancel if I pay the amount of R8100. Which I paid. I asked to change my number 0826970723 to pay as you go. As I resigned and no longer can continue with my contracts, they have never followed my request...

Vodacom / payment

Mr
MRenderDC on Oct 16, 2017
I have had enough with vodacom now! I changed my debit order date due to only getting paid the 7th... The debit order went off on the old date and i had to pay the arrears, Secondly i get the payment made with the arrears which is not my fault but vodacoms, Here comes another debit order...

Vodacom / my payments doesn't get allocated on time and giving me a bad name

So
Sonha on Oct 15, 2017
My account I2930214-3 Every month I am sitting with the problem that your accounts department doesn't allocate my payment I make a eft straight after that I mail the proof of payment and still every month I get phone calls about payment... Wanted to do a Sim swoop on the 11th only to...

Vodacom / dropped calls and poor reception in kriel mpumalanga rsa

Ch
Cheryl Kasselman on Oct 14, 2017
Good day I would like to know what vodacom is going to do about the extremely bad service and reception in the kriel area. I have been complaining for weeks and weeks with nothing being done. Vodacom has been bragging about the upgrade in the area from the 1dt of october 2017. Bt needless to...

Vodacom / ec-0czw-3p63mn - cancellation of contract

By
Byron_Swart on Oct 13, 2017
On 04 July, I submitted a cancellation letter to retentions.cancellations@voadcom.co.za to convert my cellphone number to prepaid. Which to my understanding I need to give Vodacom 1 months notice. Which in theory my contract should of been converted to prepaid on 01 September. On 02...

Vodacom / wrong equipment delivered

Lo
Louisgerhard on Oct 13, 2017
Good day Someone called my wife and then sent an email saying they could not talk to me . Now what ? What happens now after telling me they called me . This is now three months ? Please came and fetch your router and simcard and refund me as you promised . Cancel this deal that you...

Vodacom / incompetence of technical support staff, no response from solutions dept. on query within 24-48 hrs as promised.

Al
Alice Ann Boyd on Oct 13, 2017
i went to Woodlands Vodacom to get assistance with putting my email onto my cell phone, this was the 5th sept. He succeeded in locking my account. I was going overseas that night and needed my email. I had to open a new email acct with icloud. When I came back I went to Menlyn Branch. In...

Vodacom / vodacom customer care, pathetic service

Ru
Ruvern on Oct 13, 2017
Good Day, I contacted Vodacom Customer Care 11/10/2017 at 14:55 to have a 1gb @R79 x 30 days, loaded onto my number and I request to be transferred to the data support. Only to be told that I cannot be transferred to the department as they do not take calls and are only communicated with...

Vodacom / data usage/sim swap/cell & sim does not match etc

Co
Colette Pretorius on Oct 12, 2017
Firstly out of bundle data are being deducted and I have more that enough available. When I phoned in they logged a request just to being phoned that night at 10pm that they want to help me with a sim swap. I told them I did not request this and they put the phone down in my ear. Then...

Vodacom / unauthorized deduction

Ma
MariusDicks on Oct 12, 2017
Vodacom is taking 2 devices money from my Invoice and I have upgraded on 21-04-2017 I they explained that for 3 months I must still pay for the old device but I'm paying now for six months and they also made my next upgrade date for three years and not two as agreed on My reference number...

Vodacom / new website's functionalities are not working!

Ma
Marijke Marais on Oct 12, 2017
I am wanting to upgrade my phone and have been waiting for the October deal booklet to be made available since the 8th of October. The specials option on the new website keeps on changing and sometimes doesn't even give you the option to select. When trying select the brand filters, the page...

Vodacom / fraudulent sim swaps

Be
Belinde Davidson on Oct 11, 2017
I upgraded in February (after serious consideration to not bind myself with a Vodacom contract again and go to another service provider) but eventually decided to stickwith Vodacom. New phone means -a new sim card right... Well, this was apparently the start of all the "fun and games" (Not...

Vodacom / 2 month long nightmare

Sa
Samantha Inskip on Oct 11, 2017
In the second week of August 2017, I did an online upgrade to a Samsung S7. The got the phone very quickly but soon realised the phone was faulty as immediately the phone would heat up when charging it and the battery would run down in a couple of hours. I contacted Vodacom to have the...

Vodacom / inappropriate use of email

Mi
Michelle Ackerman on Oct 11, 2017
I have been receiving emails in regards to one of your customers accounts since 2015!!! I have tried contacting vodacom directly but considering I live in the united states... I am not going to be paying to call south africa!!! I have on several attempts tried to reach the company via...

Vodacom / change of banking debit order details still no active after 7 months lapse

He
Heidi Pearl Bransby on Oct 11, 2017
I sent Vodacom multiple emails to multiple email addresses updating business banking details on the 10th April 2017. I completed their form, sent my bank statement, send my letter on a letterhead, sent my ID. As of the 11th October 2017, Vodacom has still not been able to activate my debit...

Vodacom / vodacom/data/airtime disappeared

Di
DirkV on Oct 11, 2017
I am currently unable to access the *111# menu. I have been trying to phone Vodacom on 111 and I have been cut off for the 4th time now, 3 times yesterday afternoon 10/10/2017 at 16h30 and and again this morning 11/10/2017 at 08h45. In their voice recording they asked you to hold on at the...

Vodacom / service

Ca
Cassey_P on Oct 10, 2017
I got a new phone from Vodacom 4 U The Glen on 28 September 2017, i spoke with a staff member by the name of Lorenzo, he proceeded to tell me about how much better Huawei is than Samsung and the whole story... the bottom line is that Lorenzo told me that should the screen break, i can go...

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