Vodacom
complaints

I went to one of your store in Ermelo for a special you were advertising for the ps5 we went in the lady said yes there is stock and she did order one when we followed up she said no there is no stock we can wait and cancel when we went in to the store and spoke to the manager Bronwyn she said the lady never even ordered or try to process our things and that there is no stock available 3 of my employees also did the special because I told them of it and now this all my family is vodacom because I tell all about you are the best and then this happens because of you're people and they smile and like it doesn't matter in my company this is not acceptable and I will tell every one about how you handle this this is truly pathetic

Rietspruit in Emalahleni is experiencing problems with the network. There’s no network and it could be affected by the power outages and it takes time to recover. Not being able to make calls seems like a hazard as we won’t be able to connect to police services in terms of an emergency. The network problem has been happening for a while now and it’s starting to affect the whole place and surrounding areas.

I made a purchase on Vodacom online a week ago on Thursday 16 November, I don't mind waiting for delivery, but I didn't receive any confirmation that the purchase or contract was approved. I did receive a message saying someone will contact me within 24 hours and this did not happen. i contacted Vodacom daily starting Monday to try and find out about my contract and order, each time i was told my order was dispatched and will be delivered within the next day or two. its been a week and no delivery has been done. This morning i spoke to one of the agents and she informed me that my order hasn't been dispatched and will only be delivered next week. while i wouldn't have minded waiting for delivery, having repeatedly been told the wrong information is what bothers me. I was willing to collect my order from Vodacom, but the option is no longer valid.

I decided to pay off my outstanding contract amount, requested for a settlement statement from Vodacom which I received on the 29th and I was then advised to pay for the last debit order to run so that I won't have any outstanding amount left after the early termination. I did as I was told waited until the 4th as per advised and I settled the amount some month end money was debited from my account, and I don't understand why, and I am not going to pay for something that I don't understand.

this is affecting my credit score; I need it to be resolved as soon as possible. otherwise, I will have to escalate to my attorney to deal with Vodacom this is unacceptable.

"Avoid using abusive language and CAPTIAL letters" Goes to show how incompetent all of you are that you take offense to your own stupidity which led to consumers using the above, speaks volumes about how many of these actual complaints are resolved after it being lodged.

I have three contracts with your brainless company which I undoubtably regret. Recently I have upgraded one of my contracts and downgraded the other two and seemingly to my surprise, I should have prepared myself for the BS I received.

1st contract should amount to - R325

2nd contract - R250

3rd contract - R99

So now you can go and listen to all the calls I received and do a proper investigation before billing me incorrectly.

If this is not resolved regardless of your policy based on returning items before a period of time, I will take this to the ombudsman and copy in your CEO.

Contact number +[protected] - Tiffany Cornelson [protected]

I have had my number [protected] for 20 years and have always put roaming on when going overseas and sent an sms at 3months as advised and also topped my account up before the 6months was up, also as advised. This time my phone was disconnected and funnily enough your salesman at your Longbeach mall store remembers allocating my great number to “someone “ Not only have I lost my number but also my credit. I have asked your salesman and looked on your website but have not been able to find ,in writing , the rules regarding roaming. Your comments regarding this asap would be appreciated before I take this further

I've been a contract customer of Vodacom since 1995 (28 years), and have for the past year been trying to cancel my contract via email. As I live in Malawi for the past 16 years, I don't get to South Africa that often. I'm 65 years old.

I am getting no response from any human at the emails listed, and in the mean time I'm being sent a bill (based on the expired contract, that I didn't renew, after numerous request to set my two remaining numbers 082 9234 *** and 082 921 3***to pay-as-you go numbers.

If I get any response at all, it is just to send me to another email address of another "department", and mostly end up with a email telling me to contact the help robot ( which is of no use in this instance at all)

I'm concerned that my numbers will be terminated and I have several software and banking applications relying on these contacts

I've tried to cancel my contract numerous times. I've called numerous times and finally sent an email. I've tried to stop the debit order. But none of the above resulted in being effective. When phoning again today, i was told that my number is blocked from phoning the cancellations department due to making too many phone calls to Vodacom! I am truly disgusted but this.

I have tried twice to cancel the one contract. I phoned and spoke to a person she asks that i must hold on, after 10 minutes I was cut off. I phoned again to go through the same thing to cancel the contract, very rude women treated me if I am stupid, she refuses to cancel the contract.

What do I need to do to cancel a contract?

Why does Vodacom refuse to assist me to cancel the contract?

Service Request SR231025-602948

We complained and reported the slow speed on Monday 23 October 2023.

Since then I have been phoning daily but not getting any satisfaction from any one at the department / call centre.

We are on a 200mbs line and the speed varies from 0.6 to 48mbs.

We are running a business from here and are battling a lot.

They said on Friday 27/10 that a technician will call to make an appointment but no response yet. I phoned again today 30/10 and spoke to another call centre operator and he hung up the phone after a while getting impatient with us.

So no problem has been resolved in a week's time. Please let me know asap what are we suppose to do with this matter.

My number is [protected].. Company Dynamic Mesh Supplies

I requested cancellation requests from a senior manager at @Vodacom, in the cancellations department. Date: 10 October 2023. Follow ups between and last one on 24 October 2023.

The request was for 4 cancellations of 4 distinct "Child" numbers to my main account.

Only quotation for one of the four numbers received on 19 October (9 days after request).

The other three quotations have not been received after 15 days yet.

It is shockingly poor service if such simple requests cannot be done within one day.

On the 13/10/2023 my application was approved and i was told that the Confirmations department was going to call me within 48 hours to verify me and then have my cell phone delivered to me. Today its Wednesday the confirmations department keeps calling me on numbers i no longer use iv tried to tell the agents at vodacom that the number they calling are no longer in service and i have a new number that i registered with and is registered under my name but no one seems to be taking me seriously at Vodacom. The number i registered with was 068 Number. This is purely unacceptable because now im sitting and still waiting for a call from the Confirmations Department and still waiting for my cell phone to be delivered. I lost all hope with Vodacom Such poor Service.