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Vodacom Customer Care Service

2664 Reviews

Vodacom Ltd.

Block H, Metropolitan Office Park 82 Wessel Rd
Johannesburg
South Africa

Customer Support Phone Numbers

581 408
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 10:00 PM
Plus

Vodacom Complaints & Reviews

Vodacom / Fraudulent contract / suspended number

He
HEHorn on Nov 21, 2018

I have been trying to resolve a matter on behalf of my Mother. This has been ongoing since July 2018, with no resolution. I simply cannot get any person to resolve this matter. Tried to speak to a manager but just not possible. Either they are in a meeting or their lines are busy. My...

Vodacom / data contract

Go
Gontse Railo on Nov 19, 2018

I found out that my data contract was extended end of January 2018 without my consent in Pretoria. I contacted them with this and they asked for affidavit and ID copy and I sent it. They investigated and said it was confirmed as fraud. In June after the contract had lapsed I decided to go...

Vodacom / vodacom email username number cancelled by vodacom system

De
Debbie Jacobs on Nov 18, 2018

I have had a Vodamail account, operated by a 3g dongle for many years, the username was 082 771 7975. On 14 April 2018, I upgraded the contract to a Router, at a Vodashop in the Pavillion, Durban. The assistant were very helpful, but told me that apparently because I did not know the...

Vodacom / private phone calls

Ma
Marie Pauline Sauzier on Nov 16, 2018

I keep getting "private number" phone calls. Vodacom just said I could not answer them but I need to be able to do so as Telkom is battling to contact me to do my land line installation. How can I either return a call or open the call? Your customer care did not help me at all when I rang...

Vodacom / fibre

Fr
Frustrated Vodacom Client on Nov 16, 2018

On 4th October I phoned Vodacom Fibre contact centre to inform them of my relocation, what my options are and ect. The call Centre lady advised me that they will be able to relocate our Vodacom Fibre lines to the new address through Frogfoot - SO18004-018907 because Frogfoot have coverage and...

Vodacom / fraudulent upgrade without my concern

Ex
expreso on Nov 14, 2018

I would like to bring to your attention a very urgent and concerning matter regarding my Vodacom account. I took out a data contract with Vodacom in November 2016 for the value of ZAR76.00 only. This amount gets deducted off my account every month for my data. Cell Phone number : 060 963...

Vodacom / porting of fixed lines

Ja
Janusz Boryna on Nov 14, 2018

Good Day I apply for porting of Telkom lines in September. On the 7 of November, Vodacom port the lines ( according to Telkom) without informing me, and from that day my bussiness, has no telephone service. I contact 082 1904, few times without any assistance. When are you going to fix the...

Vodacom / fibre

Go
Gordon Pretorius on Nov 13, 2018

We applied for a uncapped fibre line 20/2 Mbp/s line on promotion for R860 per month on a month-to-month contract not having to pay any installation fees to Vumatel.  Vumatel installed the line to our house on 26 October 2018 and we are still waiting for Vodacom to finish this process. I...

Vodacom / unauthorized charges on my account

Ri
Rindie Swanepoel on Nov 13, 2018

On the 2nd Of November, VODACOM DECIDED to change my one contract to a pre-paid. I HAVE NOT ASKED FOR THIS NOR DID I AUTHORIZED THIS. I am still waiting for proof from VODACOM who did this! But that "person" is "dead" - nobody wants to own up!!! a week later the contract was re-instate. After...

Vodacom / unethical behaviour

Ke
Keith F Olsen on Nov 10, 2018

I agreed to an purchase of 30GB Huwei 315B modem on a monthly contract for 12 months. The arrangement was by a phone call from the following number 087 357 4307 on the 02/11/2018. The monthly charge I was quoted was R349.00/month. The bill which shows R605/month to be paid at the end of...

Vodacom / p20pro

Ma
mandiekeppler on Nov 8, 2018

Complaint I upgraded on 13 October to a Huawei P20 Pro. I tried navigating with Google Maps but instead of navigating it keeps on giving a "searching for GPS" error. On day 3 with the same error I went to Vodacom Gezina to assist me with my settings but the problem remained. The following...

Vodacom/elite Mobile / vodacom/elite mobile table

Ke
Kersfees on Nov 7, 2018

I have now been battling to sort out a query that has been going on since the 21th May 2018 with Vodacom regarding my vodacom internet and tablet neither vodacom or elite mobile seems to be interested in helping me.In May 2018 I was at Vodacom Shop in the Centurion Mall to explain to them that...

Vodacom / Vodacom Repairs' service

To
Tobie Meyer on Nov 3, 2018

I have been a loyal Vodacom customer, since I got my FIRST cellphone, more than 20 years ago.. I have had some problems, but mostly GOOD service..! However, this time I am Nót at all happy.!! I took my Samsung Gear S3 Frontier watch in for repairs, because the screen went funny.. It'...

Vodacom / my number whos being port from vodacom since 1 month not working 0824183354

De
Debray on Nov 1, 2018

I have being numerous tìmes to the norwood shop to be help Nobody seems to care that I havent being able to received call from 0824183354 Since more than a month after my number being port from vodacom Ur staff is rude nd unhelpful If not resolved I will have to sue you for lost of income...

Vodacom / cell phone coverage

Uk
UKHaffy on Nov 1, 2018

The residence of Villiersdorp, WC, have been complaining as to the abysmal service coverage offered by Vodacom for the past 2 years. This coverage has steadily deteriorated to hours of 'Emergency Calls' only or NO SIGNAL at all. Vodacom repeatedly give excuses and state that they have...

Vodacom / vodacom call centre

An
Anga G on Oct 31, 2018

I called the call centre to make an inquiry on 31.10.2018. The call centre agent "Nontlantla" could not assist or explain the situation. At first she disagreed with the package I had with Vodacom despite my telling her that I've been on the package for 2 years. After a long moment of...

Vodacom / service

La
Lawrence Van Wyk on Oct 31, 2018

I phoned Vodacom customer care today 2018/10/31@14:15pm to enquire about my settlement balance on my vodacom contract, and what is the monthly or annual interest I pay on my Vodacom contract, Contract Number : 072 420 8333, which I am entitled to recieve. The first consultant I spoke to...

Vodacom / prepaid airtime

Di
Didier Kyony on Oct 30, 2018

Hello there, I am a Vodacom prepaid customer. This morning at 5:57 am, I loaded a R 55 voucher on my phone. The number is 060 685 9521. I got a thank you message for my recharge and that Vodacom has given me R 55 extra airtime valid until 30/10/2018. Now, I used R49 of that airtime to...

Vodacom / vodacom fibre - failed to arrive for installation date booked

Jm
JM Roets on Oct 30, 2018

My order SR181010-029914 was placed on 8/10/2018. During my online ordering process I was given an option to book my installation date. I requested the 10/10/2018 @14:00 time slot and received an email in acknowledgement of my booking. On this specific date Vodacom experienced a total off...

Vodacom / sales and repairs

Da
Daniël on Oct 30, 2018

Sales did told fone must be bent and screen is is creck on p10 plus. Now the what me to pay for same thing the guy did not told me about. So a need help. I need that fone now. So please give saam help on this ting. The guys an this store not going to help me. So if u can help me. It is me...