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CB Telecommunications Cell C Cannot get my replacement device.
Cell C

Cell C review: Cannot get my replacement device.

S
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1:59 am EST
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I was called by cell c to take out another contract. I chose a Huawei phone and band deal. After realising that Huawei is still a ****py phone with Play store I called them and was told I could return it with the SIM card and everything that was in the box. Which I did. Everything was received and I was told I could order a new device which I chose the 2 phone Samsung deal. I received a call from cell c and they confirmed my order and said it was approved. I waited for a week no delivery came. I called them and they then informed me that the A34 was discontinued. I waited a week and nobody called me to tell me this. I'm am now paying for a contract and device which I don't have. I am unable to get someone to call me back to get a replacement device. Despite having been told by a consultant I will receive a call from someone by close of business today. I have run out of options with cell c now and 8 will continue paying for a contract of which I have no phone or SIM card. Because I will have a negative listing for not paying. BUT I WILL COMPLAIN ON EVERY PLATFORM AND INFORM EVERY COMPLAINTS BOARD UNTIL THIS IS SORTED OUT.

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Feb 01, 2024 4:56 am EST
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The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day Sabashen,

Thank you for reaching out to us.

We apologize for the delay in your replacement. We understand your frustration, and we're here to help.

Our support team has received your complain via hello peter and they are looking into it promptly and work towards finding a resolution. Our team will contact you to provide n update.

Regards,

Cell C | SR
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This complaint has been resolved automatically due to user's inactivity.

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