CB Telecommunications Cell C Being charged for lapsed contract

Cell C – Being charged for lapsed contract

Thethani Hlatshwayo Ndluzele of US

Feb 24, 2025 7:21 am EST

Verified customer

Resolved

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My cell number [protected] contract lapsed may 2024.
Since then company has been charging for month to month contract which i did not sign nor agreed to.
Multiple attempts made telephonically ended up me be shifted from one division to next till phones drops.
Multiple whatsapp requests also fell on deaf ears.Company continued to charge my account
cell c account [protected]
cell [protected]
email [protected]@outlook.Com

Desired outcome: CANCELLATION OF MONTH TO MONTH CONTRACTREFUND OF MONIES CHARGED AFTER MAY 2024 TILL TO DATE

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Cell C response

Mar 02, 2025 1:48 am EST

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Collin Thethani Hlatshwayo

Thank you for reaching out. We have referred your cancellation request to our team for further review, and we will be in touch to assist you accordingly.

We understand your concerns regarding the charges after your contract lapsed, and we will ensure this is investigated. Please allow us some time to process your request, and we will provide you with an update as soon as possible.

Regards,
Cell C | TM

Resolved

This complaint has been resolved automatically due to user's inactivity.