Zain Group’s earns a 1.7-star rating from 0 reviews and 75 complaints, showing that the majority of telecommunications customers are dissatisfied with service and connectivity.
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In april i get post paid plan shabab 199 and the sales person stated i can get device after 3 to 4 months. After 3 to 4 months i didnt received any device, so i went to branch again ask them again for my status or ranking he told me i am eligible and go to the main branch in dammam when i talked to one of the sales person he clearly states that i am not...
Read full review of Zain GroupVPN Accessibility
Am a Senior Product Manager, working remotely with an American Client and to access the company network and Code Base I require to use the VPN provided by the company.They are using NordLayer.
The issue that when connecting using Orange Mobile it works perfectly and when am using it with Zain Jo I can't reach anything not even the Company network.
I opened two tickets and they closed them without getting back to me, contacting me or solving my issue for the 3rd day in a row
Desired outcome: They need to white list NordLayer VPN protocol and to be able to use it as it is blocking my business and affecting it heavly
Not received txt msgs anymore !!!!!!
Hi, i am a Zain client since 2003 residing in Amman - Jordan, and i used to pay all my due payments through e-fawTeercom, now i have travelled to USA 🇺🇸 and trying to pay my bills via efawateercom without success, also i am not receiving any messages from my family in jordan nor can i send any msg from my phone as well, all msgs fail to be sent from my side, or to reach me from senders.
My zein subscription has been successfully recharged today by a friend of mine in Jordan to try to solve this problem incase the problem is the renewal of the subscribtion, but again, I couldn’t pay my bills or receive msgs so the problem is still there, i need your help to succeed in paying my bills through my phone along with the related applications while i am away.
Awaiting your kind assistance ASAP PLEASE
Desired outcome: I want to receive txt msgs here in USA , on my same phone as i used to when i was in jordan , plz note i gave the roaming button ON
Is Zain Group Legit?
Zain Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Zain Group. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Zain Group has claimed the domain name for zain.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Zain.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zain.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Zain Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Zain Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Zain Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 75 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Zain 5G internet
October 17 2022, 5pm start of internet loss, very low connection, i call customer service because it is not the only day and time it happen but now its very dissapointed, they told only to reset and reset and reset. But still problem not fixed .
October 18 2022, still no internet. Same problem, 5G signal is on but no internet.
Zain? What happen? Can you please address my problem.or better inform me to cancel my subscription.
Desired outcome: Id appreciate a proper respond.... Or better solution... No need more days, because i know that you know hows it going without internet but still you need to pay for those days no internet.
November 23, 2022 around 7:03 pm. I called the customer service hotline, as a Filipino, I pressed the Filipino version assistance, I use another line to called because I thought that my sim wasn't able to call due to "Internet only-data" subscription, My kabayan, unfortunately, rude to answer my questions, it was very unprofessional to hang me 3 times and last call I did, they informed me not to call Zain service hotline if I am using another line, is this the right way to tell your customer or attend a call like that? Please train your staffs how to handle customer services professionally.
Postpaid Data Plan
Cancelled my data plan after clearing my bill back in January. I got a reciept for the bill paid and the agent assured me that the plan has been cancelled. Now months later I get a call from zain stating I have a bill of KWD 30 due.
I don't use that sim card, in fact I do not even have it.
Zain Service Center Khaitan
Contract number: 595361
Employee Code: F000637
Bill settlement date: 01/29/2022
Desired outcome: I would like them to cancel the plan immediately and send me a notice confirming they cancelled it back in January
Zain recharge number
I recharged my number and it keeps loosing money everyday even I’m not calling or using
extra payment
April 01,2021
What is happening to me now is a nightmare in my life because Zain is charging me the amount not in the package that was previously agreed at the amount of 10kd. The extra 89kd was added to my billing this month (March 2022)and the total now is 113kd, they have nothing to say that this extra amount is came from apple and I'm sorry. I called 107 but also nothing happen, I also tried to call apple support but he was looking for me apple i.d. but my unit is not an apple it is Samsung ever since so they can't trace what item to that amount I will pay but it is impossible I don't have any transaction from apple. The question is will I just pay? Where is the so -called security? what if in the next few days it's not just 100kd maybe a large amount is there no action coming from Zain?..
Internet problem
My internet not working time 12pm to 2 am internet very poor , 4g not working I send you scenes shots
location coordinat( 26.054149,42.666702)
Al Fawwarah 54264
My full name _ AHSAN IJAZ
ID/ IQama number [protected]
my number = [protected]
Internet Router
Hello
I am a Consultant Cardiologist in Kuwait and sadly the 5G router stopped working. I have 2 years subscription
Out of my busy schedule First visit to Zain branch in Avenues. Lady politely said they can only sell new contracts here please go to Zain maintainence in Hwalliy
2nd Vist to maintance branch, they said working please go
Still nt working
Today third visit, they saw it and returned it saying it is working
Sadly the device is not working
Please advise what a harrased customer should do. Please help
My router sim number is [protected]
the Maintance ref number is IS1869011
My contact number is [protected]
Your help would be most appreciated
Kind Regards
Dr Jatinder Kumar
FRCP(UK)
Desired outcome: Grateful for resolution
Internet service
I bought Zain's internet service 5G with automatic monthly deduction from my bank account of kd12. About two weeks later, I couldn't log in my account to use the service. I filled a complaint with the company's customer service. I was told I shall be contacted by their technical support within 72 hours. It has been approximately 3 days and the problem remains unresolved. I was asked to file another complaint and, needless to say, I shall be contacted by the technical support within 72 hours. Bad service, terrible customer service, no technical support.
Abdullah Alobaidan
(965)[protected]
[protected]@yahoo.com
Network issues
Hi Sir/Mam
Am working as staff Nurse in Adan hospital Kuwait ... in side hospital am not able use internet even phone call due to network problems .we getting net speed is like 480 kpbs.. so we all staff disided to change from Zain to Ooredo... plse contact me my mob no [protected]
/ [protected]@gmail.com .
Corporate Contract
We have a contract with Zain for our company. A mobile number was added to our contract that did not belong to us and we have never requested for. We paid for this number for many months and finally launched a complain in Sept 2020. Its going to be almost an year now and the issue remains unresolved.
If there is any award for the worst customer services...Zain would be the contender.
Took my money and not given me the credit
So I recharged through the Zain app as I am in the states and need to charge my phone or else it will expire. They sent me a registration code by SMS. Of course they took the money the same second but I have been told I need to dial 171 with someone in Kuwait in order to give them the code for them to grace me with my own money. Of course that didn't work. Now the second reps solution is that he will file a "complaint " and that my friend in Kuwait should dial 107 again and explain why they think I'm getting invalid. Now the rep disconnected the chat and I need to go through the process of explaining and dealing with another rep to solve their problem so I can get my money that's in the air now transfered to my account
Desired outcome: Solution
Deposit amount
I have not received my deposit on my package for number [protected], stop closing tickets before resolving it!
I am raising tickets everyday in the app and you are resolving it without taking any action?
What sort of customer service is this?
Desired outcome: I need my deposit back!
Not getting roaming service in pakistan
Dear sir
Have a great day
Subject, roaming service problem
I am in pakistan my zain sim has not working since i was come on vacation, my sim can't getting roaming, kindly activate my sim so i am able to utilize it, i want to make tawakkalna application, for that i must have acative sim, and must receive online (OPT) messages for complete the process. My sim information as below.
My sim number is
[protected]
My id is: [protected]
Kindly do something and try to solve my problem as soon as possible.
Thanks for your helping
Tariq pervez
Zain network
Hello, as I was using my phone its 2 am i suddenly lost service, i have no service on my phone. I checked airplane mode, tried reinstalling sim, reset network settings etc nothing worked out. I tried searching for the problem online couldn't find anything. The online help looks like a bot who is not helpful at all. I would really appreciate it if you can help me fix the problem
Block the simcard
Hi there !
I have bought prepaid Kuwait sim card in mobile shop and paid for fancy number sim card, but unfortunately it was not updated on my civil id name and number. since 2015 I was using that without any problem. due to the crisis i lost the job and my visa was expired recently. that connection now my friend have still using . I don't want use that number as active. can I have any idea to close that number ?
Network
The 4G network is not working
Please find the problem and solve as possible
Replied
Fraud
I come here in kuwait.. 2018 and I finesh my contract in sep 2019 and I go back to my country someone miss use my civil id when i'm not here in kuwait even I don't know about this fraud... I came back in kuwait in january2020 with new visa and in new company and now last month I know that someone buy something from zain in my civil id...In december2019 when i'm not in the country... What is this same on people who do this... And now i'm in too much tension how I come out from this problem there is no body to help me... Please help me... Don't play with someone's life.
Please
The complaint has been investigated and resolved to the customer's satisfaction.
Please send an email to: cust_care@kw.zain.com
Please provide all information including your Civil ID details and a telephone number so the Zain representative can call you if necessary.
Thank you
Zain Group
Please send an email to: cust_care@kw.zain.com
Please provide all information including your Civil ID details and a telephone number so the Zain representative can call you if necessary.
Thank you
Zain Group
Replied
Internet package
My number is [protected]. I have net package complaint. My old net package was 4 kd 40 Gb 100Local minutes. I already complaint this. I am 30 years old costumer of this number. You change my package. I send 1 number to check the balance bu you change my plan. Last month I complain about this please check it. I don't need this package it is 5 kd 50 100Local minutes. I need my old package. Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
Please send an email to: cust_care@kw.zain.com
Please provide all information including your Civil ID details and a telephone number so the Zain representative can call you if necessary.
Thank you
Zain Group
Overview of Zain Group complaint handling
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Zain Group Contacts
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Zain Group emailsinfo@zain.com100%Confidence score: 100%Support
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Zain Group addressAirport Road, Shuwaikh, PO Box 22244, Safat, 13083, Kuwait
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Zain Group social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Zain Group contacts
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