I took an installment plan from Zain with a PS4 Pro, a data sim, and a 4G LTE router because the plan is quite worth it for 13KD/monthly.
The day when the guy from postal plus is about to deliver the units to me. took a peek to my civil ID and said that I cannot take the unit because my civil was going to be expired in a few days, I explained that my civil was on process and it will be finished in a week but the guy refuse to give me. I finally fathom it and moved on, called the customer care, escalated my concern and after a days they re-sched the delivery for me on 11-Oct, luckily I got my civil ID renewed at that time and got the units and I didn't bother the PS4 Pro was already opened because i presume that Zain company will never let me down nor disappointed. Did some tests and setup for the PS4 Pro after a few minutes then while doing the setup, the console shuts down all of a sudden. Checked for wires and cables that might pinched nor stretched out, plugged back in again and use it but unfortunately the console was randomly shutting down. I came into a conclusion that the unit was defective because of the issue and the most surprising thing that it came into my mind is that the unit was already been opened despite I was aware of it but didn't bother it because I trust Zain, the headphones were missing already on (12-Oct) So I decided to call Zain customer care and told me to go to their nearest workshop (Farwaniya, back of Al-Tijaria) the guy there named Ehmad Bakry (if I'm not mistaken) talked and helped me about my concern and he told me to go to the nearest zain small service center in farwaniya (front of al-shaab pharmacy) main road of farwaniya blk 1. rushed and went there and told my concern about the ps4 and told that the guy who will check the console was his dayoff (it's friday, so ofcourse what do you expect) so I understand that. Then the next day (13-Oct) I went back again to the small service center and the guy was there and told me that this is not the place, so I got a little disappointed again. He told me that the service center for the PS4 was in Khaitan and he gave a contact number. Instead of going to Khaitan directly without knowing if there is guarantee, I went back to the workshop (farwaniya, back of Al-Tijaria) and told to the guy and explaining why giving wrong referals? Although he helped me to find some service centers but unfortunately there were no answers upon calling over the phone. I went out and called Zain Customer service again asking if there's a way to contact the service centers with the guarantee of service centers repairing/replacing PS4 units. but I was unlucky they don't have the capability. I got helpless and frustrated thinking what am I going to do and in the moment even it's night that there could be some hope, I would do something. Until I decided to go home and do it for the next day if I will have the spare time because their office hours is like until 3-4pm in the afternoon but my duty is until 5pm in the afternoon.
PS: A total frustration for me as a your customer. I am satisfied with your internet service but for the other service I totally frustrated.
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