Cell C
reviews and complaints

My name is Aaqilah Benjamine. On the 19th October my sim card crashed network signal was bad. Phoned cell c they said my sim card crashed. I try to do a sim swap and failed the security questions due to having a dual cell phone on contract from cell c on husband name .I even have a laptop form cell c on contract. I am a loyal customer and they cant give my number back that I have for more then 15years.The sim card was one of those that cell c gave out already rica 15 years ago. Now this happen .I have been using it in huawei y7 2019 that is on contract by cell c and they still cant help me. Who remember those questions, last recharge amount, three number numbers. This number is link to banking details hospitals for my dissabled son .Please help me get my number back .Number I need back is [protected].The number i use so long is [protected].
The cell c shop cant help even ...Please help I am in desperate need of my number.
I phoned in to cell c and went to Mitchells Plain Branch Promanade.
Spoke to Zuhair and he told to phone cell due to sim not on my name.
Its was give aways sim card from cell c on the system.

My R84 airtime was misused by activation of subscription without knowing me and mobile no: [protected]. Kindly refund my Airtime.

Cliffidio doyle
[protected]
Iam so fed up with cell c customer service for 3 weeks they still could not resolve my paid up letter but I did pay the whole amount I owed to them in there nedbank account with my reference number which is my account number. I have been calling for 3 weeks every day sending emails with proof of payment but no succes dont know what more to do its very disappointing aim thinking of going to national tv en news papers really because their bad service and escalating to various depts in cell is causing a-lot of strain on my marriage

1. Took hybrid zero 'contract' on 3rd July [protected]

2. Amount 350.00 (Rand) for 50gigs day, 50 gigs night.
3. Was under impression that it was a debit order. Found out it was not.
4. August 2021, put my own data on the sim.
5. Phoned cellc customer care to establish why was not getting data
6. Was told it monthly, upfront. No debit order.
7. Requested cellc banking details, to transfer money.
8. Received Incorrect banking details via sms!
9. Signal problems in the area, and continuing problems, even had to do a sim swop re this hybrid zero 'contract'.
10 No resolution on signal problems!
11. Phoning cell c Daily to get correct banking details.
12. Friday 8 October 2021 Finally was given, Verbally the correct Nedbank banking details.
13.signal problems Again the entire weekend. Reported
14. AGAIN escalated.
15. Paid R350-00 on 10 October 2021.
16. Spoke to supervisor who assured me the data would be credited to my account.
17. Monday, 18 October customer care said that 'the issue was escalated to back office' and would be sorted in time From am 24 to 48 hours. HEARD NOTHING!
21 OCTOBER 21. HAVE BEEN TOLD BY, 'AGENTS', ' SUPERVISORS' that there is nothing that can be done, the case must be handled by 'the back office'.
22. Despite Countless emails, continuous calls. I cannot seem to get the data I have paid for.
23. After every automated response, regarding emails etc. There is a message that gives problems resolved, 1, 2, 3. 3=not resolved. I have put 3 EVERY TIME. BUT CALL CENTRE AGENTS TELL ME THAT ON MY 'PROFILE' ISSUE WAS RESOLVED. HOW?
24. I HAVE NOT RECEIVED A SINGLE CALL TO RESOLVE THIS.
25. CELLC SEEMS TO BE ISSUING NON EXISTENT CONTRACTS, TAKING MONEY AND KEEPING IT. =THEFT!
26 Customer care agents are not trained on products.
26 agents do not listen. Which causes enormous strain for the 'client'.
27. Badly trained agents.
28. Supervisors and managers non existent!
29. Persons who are supposed to respond to complaints. DO NOT Respond.

i was incorrectly debited by cellc November 2019. i cancelled my debit order with Cellc and received confirmation and arranged to pay cash until they resolve the query. i paid cash December and January 2020. Cellc put through forced debit orders without my consent for the incorrect amounts again. i had fees owed to the bank for inefficient funds and addressed this with the same department. i took my query to Cellc Head office and spoke to a consultant. she checked my account and corrected it. a month later they put through debit orders again and yet i was paying cash. this continued until the contract came to an end October 2020 and now i am sitting with outstanding balances that are under dispute and handed over. i tried again to resolve this and only met with incompetent call centre agents.
please help.

I have complained on serval platforms and I have received no joy with regards to my refund which I requested after I received my statement.

On 23 September 2021 I made two payments one was an error. Cell c then demanded a payment from me for the outstanding September invoice which was paid already in September.

I communicated with cell c via email and telephonically since the 7th of October explaining that I made my payment and that I found a second payment was made in error requesting a refund.

After over 70 emails over 40 calls and two Hello Peter complaints, also the escalation to the ombudsman and the FCSA, I have still not received my refund. It took Cell C 10 days to allocate one payment to my account 15 days for them to allocate the 2nd payment to my October invoice when that is not what I requested.

I requested a refund from the day (09.10.2021) that I realise that my account was paid twice in error. I have over 20 reference numbers and no resolution received.

Hi, there my Dad had a contract with Cell C my mother used sadly in January this year 2021 he passed away after having a stroke last year. We eventually after many calls and death certificate submissions arranged with Cell C to pay the remainder of the contract till it ended at the end of June and switched to prepaid. This all went okay after it went to prepaid we were told there was an R112 still owing because the data and airtime had already been allocated before it was changed to prepaid we then paid this and thought that was it, alas a few weeks ago we got a message from a lawyer saying there is still R546 owed Cell C after going to the Cell C branch at ilanga mall in Nelspruit twice and not getting anywhere I called the Call center and they informed me because my dad was dead I could only query this at the Cell C Store which is rediculous all I want to know is where this money comes from so that we can then check and produce the relevant proof of payment for that month to show it was paid. If this does not get resolved then it may land up holding up my dad's estate which still needs to be sorted and may only happen next year after all the issues with the courts having a backlog. If this is not resolved it will just escalate and incur penalties and lawyers fees why can't anyone at cell C tell me where this amount comes from and why do They want me to submit an email again with his death certificate when they have his death certificate on record already. I am beyond mad and upset with them they seem so useless and incompetent :( I hope this gets sorted soon I am really Fedup.

Good day

I hope someone can help!
I have 2 contracts with cell c and have been unemployed for 2 years. Even so, i make payments on my accounts though it is usually late. My lines get cut off or suspended until i make payment and send through the POP. Their accounts department does not update accounts regularly and automatically re-connect lines once payment is done. i have to still call through and be taken from pillar to post to get my lines re-connected. i have not had my phone working for the past 2 weeks and i have been calling for the past 3 days (084 135) and they all say "unfortunately they cant help). I have spoken to Brendon, Mathapelo, Wakuhle, Innocent, Xolani who told me it will take 24 hours for my lines to be reconnected, but to date they haven't been. I am trying to find work with my phone and I am frustrated because then i have no connection with the outside world.

PLEASE HELP!

Reference Number: [protected]

On the 23rd of September 2021 i made an eft transfer to pay my cellphone account. Then Cell C debited my bank account with the same amount. On the 1st October i phoned CellC to find out about getting my money refunded. The lady I spoke to Said she needed a proof of payment which i emailed through to customer service and proof of payment email adresses.

No feedback from anyone at Cell C. On the 6th of October i phoned CellC again just to be told nobody knew of the problem. The problem was then escalated and on monday the 8th someone from the escalation department phoned me back. They said i must send my proof of payment again as well as a bank statement showing the double paying which i sent. I told the lady i want a refund paid back to me into my ABSA account. Was told a refund takes 7 working days.

No feedback what so ever from anybody at CellC. Today is the 19th of October. I phone Cell C to get feedback on my refund. Was told that the lady from the previous week put in the system that i want a refund or credit. So was then informed that i have to wait another 7 days for a refund which i refuse to accept.

Everytime i phone cellc and want to speak to a supervisor or manager i get asked to leave a number so they can phone me back. I have had about 4 calls just today that nobody has returned. I cannot believe that everybody is busy at precisely the same time all the time.

Good day

Could you please reinstate my ability to make calls!

My account has been suspended, I don't know why because I have had sufficient funds in my account prior to my debit date. The glitch is not on my side, so I DON'T UNDERSTAND WHY I'M BEING PUNISHED FOR THE ERROR THAT'S NOT MY DOING!

This number is for my business and right now I'm losing clients because I'm unable to make calls!.

Good Day Cell C

Not sure where to actually start. Poor Customer service or the unethical practice that is happening at Cell C.

RE: Unethical Practice
On the 7th of October, (While i was away at the Vaal), i received a sms saying A SIM Swap (See attached), not sure if you know the reception at the Vaal is not the best. So I could not get through because of the reception, on top of that it kept saying only Emergency calls. On my way back to JHB from the Vaal on Monday the 11th I stopped in at Festival Mall to see what was going on. After spending a good 45 minutes with one of the shop assistant trying to help me, phoning the call center, telling me I have lost the number, which I have had for the past 10 to 12 year. Firstly they could not even find it. I had this number imported from Vodacom MANY years ago. Because I thought Cell C was a good service provided, only to be extremely disappointed with what has happened.

The shop assistant said that someone had done a SIM swap over the PHONE! Which I didn't even know was possible. How did the person even get my details? Because surely you have security questions which they need to answer? Then she goes on to say I won't be able to get my number back.

So i then ask what about the airtime i bought on that very same day, only minutes before the SMS regarding the SIM swap, she tells me no i will have to forfeit the money i have loaded.

As you can imagine this is not great customer service and extremely unethical.

RE: Customer Service - Festival Mall (Management)
The shop assistant then calls the manager to come out and after hearing my story, she says there is nothing she can do. So extremely rude, not sure who she thought she was speaking to. Then she goes on to saying it's under my EX wife's name. This is when it dawned on me, Cell C must be one of the worst service providers in S.A. and very hard up to hire staff like this. As my cell number has been on Pay as you go for the past coming December 2 years.

Then the shop manager goes on to say my ex wife owns this number, maybe she cancelled it. To which i replied, Firstly she does NOT own that number it is mine number. And Yes she phoned Cell C from Australia at 20h00 at night to ask for a SIM Swap, after i spoke to my daughter on the same number. Madness I tell you. Furthermore it was at that very same Cell C we met in December 2019 to cancel the contract and make it pay as you go. (Still have the SMS, see attached)

So what i would like from Cell C is the following:
Voice Recording of the person who has done the Sim Swap on my number
My number Back
My Airtime Back (See Attached)
A apology Letter from the Festival Store Manager
Please note after this SIM SWAP was done, there were several fraudulent transactions done on two of my bank accounts. Should Cell C be involved in any way whatsoever, I am prepared to take this matter further. Both my banks are presently investiaging the matter.

I do hope you take this email very seriously and I would suggest you make it a priority in getting this solved as soon as possible.

Renzo Bico
renzo.[protected]@gmail.com

After the account is paid its a hassle to get a paid up letter, after contacting your credit department several times they are unable to provide me with a paid up letter, I really dnt know what those guys are doing there but I believe non of them have any clue on what they must do. Every time I send them a mail I must start all over again its never the same person

Please send paid Up letter (lucrecialuci.[protected]@gmail.com)

Good day

Please note the fraudulent Cell C account still shows on my clear score record. Although no data is available it shows as "Active" on my report.

I have asked on a number of occasions for this to be resolved and still to date this account shows on my credit score.

Please make this a priority to resolve as I have been patient enough with this situation.

Regards
Karen

I am Azwinndini Maligana I have complained with cell c I apply contract phone last year December 2nd but I didn't receive any cellphone from cell c but cell c say I owe them. Am surprised because I didn't receive anything from cell c. So I called them wanting to fix this problem and they said I must send my ID and affidavit I did so but still cell c send me at credit bureau. So I would really appreciate your help because I can't pay for something I never received

I have bought Flexi data for R199 usin Cell C app, cell C deducted R199 from my Bank Account but did not credit my Sim Card Number [protected] with 100GB Flexi data as promised .

I called the customer care number 084135 and response was I must give their back office 24hrs to resolve the matter. I called again after 24 hrs and I was intimidated and told it is not CellC' s problem but my Bank's and yet my Bank honoured their debit request with the payment. Was my monthly business of buying R389 data for the past 5 months not enough for cell c to defraud me like this.

All I am asking for is to credit me with the data I bought or give me my money back please

Good day, i have made an payment of R6528.00 on the 1 October 2021.
My line has been suspended twice during the past 5 days. I sent my proof of payment and tickets were logged to allocate. When i called them at 14h00 today it was still not located. I am fed up with cellc, seems if they do not know what the contractors are doing there. Please solve this problem. I am going to cancel my 3 contracts with cell c.

My account [protected]

I have been a loyal customer for many years, but have recently cancelled and terminated my contract because of the terrible service received in the last 10months.

CellC debited me an outrageous amount twice - the 1st one was reasonable as I had fallen behind on payments, but still deducted without my consent.
The second amount of R2700 was deducted when it should have been R700.

Now it has been more than a month and a half, and still have not received my money back! This is theft - as of today 13 Oct 2021 I no longer have a contract and am prepaid but you still owe me money!

What if that was all the money I had?
This is an issue that must IMMEDIATELY be resolved, and I am tired of phoning and being told "we have escalated your query" when clearly it seems you do not plan on paying my money back.

You lost a customer due to terrible service and lack of communication.
I want my refund.

My account has fallen behind with cell c which i find very strange s my account is on a debit and cell debits my account every month and receives there money.

For some reason 2 months have been debited incorrectly, I called cell c to advise them of this every time I called the contact Centre they advised that my account was in order and had not problems.

A month later I received a sms to say that my account has been handed over.
Which was surprising to me as Cell C contact Centre advised that my account was fine and had no outstanding amounts.

I am disgusted by the entire situation as this is not my problem but a cell c problem, my account is on a debit order and cell debited incorrectly.
Now it easy for them to hand me over but not check the account to see why the account is owing.

what is also my concern now is that my name will be tarnished at the credit bureau and will cell ensure that this does not happen.
I want cell c to make sure that my name is not tarnished at the credit bureau and I would like proof of this.
I also want proof that my account with Cell C is cleared.
I have been a client of Cell's for over 10 years and this situation is unacceptable.

Cell will ensure that all is sorted accordingly.

I Cancelled my contract in August, call center agent told me last debit order will be end of aUGUST.
Debt collectors phoned me I own cell c R200.
I have in the meantime changed banks but as my contract was cancelled I was not worried about changing my info with cell c
I have now been trying to get a letter of cancellation without success
Get cut off, put through from one department to the next
MATAYO promised the letter still nothing.

I need a letter confirming that my contract is cancelled and details to settle whatever is owing.

the dept collection department would have sent me correspondence a week ago still nothing. This is going to affect my credit scor

I canceled my contract with Cell C on the 25 March 2021 via email and was given a case number. Months later I was still being billed for the contract and eventually canceled the debit order from my bank. Now they are telling me they can't cancel a contract that is in arrears and they accumulating my debt.
I have spoken to customer service / collections and they've said they will escalate the matter to their manager and nothing has happened. They still have not canceled the contract.
Attached is the case number email and follow up email to collections which were never answered.