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CarMax Business Services Customer Service


CarMax Business Services, LLC

12800 Tuckahoe Creek Parkway
United States - 23238

Customer Support Phone Numbers

+1 800 519 1511(Head Office) 2 0
+1 800 925 3612(Auto Finance) 2 0
+1 888 922 7629(Stale Check Team) 1 0
+1 888 922 4911(Stale Check Team) 1 0
+1 844 765 5757(Supplier Inquiries) 1 0
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
CarMax Auto Finance
Attn: Customer Service, P.O. Box 440609, Kennesaw, GA 30160

Customer Relations Department
Attn: Customer Relations Department, 12800 Tuckahoe Creek Parkway, Richmond, VA 23238


CarMax Business Services Complaints & Reviews

CarMax Business Services / 2016 ford c max

Rsmith7042 on Dec 20, 2018

Ten days after I bought car check engine light on. They twisted, huhot might to go out. Claimed that a hose from the intake was disconnected. Drove the car about 50 miles. Light back on. Back to carmax. If it comes back on too quickly after this repair, I have notified my credit union in...

CarMax Business Services / lemon vehicle's

Cujo1101 on Oct 14, 2018

On 6/8/2018 I purchased a vehicle from CARMAX in Palmdale ca 2&1/2 weeks later it had to go back to the shop they tried to get me to pay $1736.00 and it was under warranty it broke down again it had 4 flats in less than a month I had to buy all the parts myself and they didn't even put...

Carmax / website, sales and transfer policy

A.J. in TN on Sep 8, 2018

Twice failed! We found a car we wanted on Carmax's website. We had the loan pre-approved. First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. We finally call record of the hold order...

CarMax Business Services / purchased vehicle 7/2018 check engine light and vehicle jerking started 8/8/18

Military Jane on Aug 13, 2018

Service Area arrived 0650 am told I may be able to have my vehicle service w/o appointment. I can't get loaner or authorized rental vehicle. Inspite, having vehicle less than a month;, check engine light came on 8/8/18, vehicle jerking to right. Service Department at Norcross offered me NO...

CarMax Business Services / repair of clutch toyota matrix

Thomas Sutherland on Jun 4, 2018

Hydraulic clutch defective at purchase. Subsequent repair lasted 5 months, 4500 miles, under warranty period. Tow to Kearney Mesa, San Diego location restored pressure in clutch. After test drive and glance at car under carriage, technicians declared sound. Clearly a loss of pressure...

Carmax / my car is no good

Paul Trevino on May 29, 2018

Before you buy a car from carmax read this, I bought a car from carmax in houston of the s.w. fwy on hillcroft, everything seemed fine at first. Than the problems began, the front end shakes, the brakes are no good, the biggest lemonade stand in houston is carmax, I took my car back 3 or 4...

CarMax Business Services / return policy

Jokerz9660 on Mar 29, 2018

Be very careful when signing paperwork with carmax. We traded in a 2013 Chevrolet Spark with 35k miles on it for a 2014 GMC Terrain with 20k miles on it. We weren't happy with the Terrain and contacted Carmax 2 days after the purchase. It was a Saturday. The manager told me not to...

Carmax / total loss of vehicle

Sheena Smallwood on Feb 6, 2018

Hello, I purchased a 2009 Chevy Tahoe from Carmax in May 2017. My truck was then totaled in Dec.20, 2017. I only had it for 7 months. My insurance paid $20189.96. I informed Carmax finance the day of the accident and told them that the truck was in an accident and I think its a total lo...

Carmax / purchased a cadillac cts from carmax in dec 2013. the car over the next 38, 000 miles has required more than $14, 000 in repairs

michael jahncke on Nov 3, 2017

I purchased the 2006 cadillac cts from car max on jefferson avenue, new port news virginia in dec. 2013. The cadillac had 116, 000 miles. Within in 4 years and mileage of 154, 000 I have paid over $14, 000 in repairs. The following issues: new battery within 3 months, ecm repair within 8...

Carmax / automobile

Hiller24 on Sep 28, 2017

We purchased a car in September and the car had to be returned for repairs within 3 weeks. On today, the car needed a jump. This is a so called certified car from Carmax. I don't think within a month of purchase I should begin to replace a battery. If the battery was old, Carmax should...

Carmax / sold a car that wasn't safe and mechanically safe! car has been out on repair for 3 months!

Annoyed&timetogo on Sep 9, 2017

I got my car at carmax in march of this year the same month it started making a noise like it had broken axels and the transmission was slipping. I called carmax several times and left several messages for all the managers as well as service associates I work 7 days a week just about every...

Carmax / really bad service

alejandra1414 on Jul 14, 2017

Really bad service when you take the car to fix department. The do not care about appointments it all. They have really dad service to customers. besides that they take up to 5 Hours to tell you and whats wrong with the car when the estimate time is 2 hours. The manager Michael do not...

Carmax / appraisal of vehicles

Jackiejacjac on Jun 16, 2017

Went to have both of my cars appraised I was insulted and low balled on both vehicles...I have a 2013 Charger and a 2003 Expedition fully loaded..they said $500.00 for the Expedition and $8000.00 for the Charger..i brought from them before so I went not new to buying a car..the...

Carmax / auto repair not completed

Adam Toone on May 25, 2017

Had many, many attempts to have rear window with defogger replaced on my 2013 Chevy Suburban by original location where we bought the vehicle. They gave us two weeks to bring it back for repairs if needed. We reported it within warranty two week timeframe over the phone. We explained our...

Carmax / Service

Sandra eggerl on Mar 30, 2017

6 weeks ago I wrote a 20, 000 check for a van and before leaving, noticed water vapor in 1 headlight. The salesman said it would evaporate in a day or 2. 3 days later the headlight failed and the vapor was still there. Made an appointment and took the car in on a Wednesday. I have an...

Carmax / Selling my car to carmax

Brooke Carroll on Nov 12, 2016

I reluctantly accepted a low ball offer from Carmax when I was selling my 2008 Equinox. The process was far from simple. I had to get the veichle registered, titled and a tag before I could sell it. In hind sight I should have just traded it in because I would have gotten $800 more than...

Carmax / Treatment of employees

A black on Jul 20, 2016

Racist Racist Racist. Blacks are not treated fairly. We are made to slave while the whites can stand around. There is no open door policy, If you talk to one Manager about anything all the other Managers know about your conversation. The OPs Manager retaliates if you question anything she...

Carmax / Sales,service and management

nandyt1 on Jul 24, 2015

The reason im writing this is because I am not sure if Corporate knows that lately it feels like it is the managers’ versus the sales consultants at least at the Naples store. We have some sales managers that are comfortable just with their salary and do not want to figure out... / They didn't return my deposit

zielonoka on May 7, 2015

People, be aware that the company is awful. I paid deposit for the car, but this jerk took money and started to provide some fake promises. After 4 days he even told me that the car was sold. WTF? I told him to return the deposit, but this scammer stopped to reply. Please...

Carmax Lax Store / I asked to contact the manager, but I heard only promises

flyback on Jan 9, 2015

I got the coupon ad tried to use it, when I wanted to buy some stuff from the company Carmax Lax Store. The rep refused and told that the coupon was fake. I asked if it was possible to speak with the manager. The rep told “yes”, but after that I heard only faint promises that...