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CarMax Customer Service Phone, Email, Contacts

CarMax
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1.9 22 Reviews 342 Complaints
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CarMax Complaints 342

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12:00 am EDT

CarMax rebuilt car sold as used

My daughter wanted help buying a car so we went to carmax. The first car almost didn't make it home, after 4 times in the shop (They had it more than she did!) they said they couldn't fix it and wanted to trade her another car. Like fools we went for it. 9 months later when it's time to be inspected... we find out that it doesn't have a vin number on the dash! No inspection... can't drive it. Found out today that it is a REBUILT WRECK with a salvage title! They are offering her a chance to GIVE BACK the car and they will "Call it even!" Down payment gone... payments gone... and no car to drive. I don't THINK so!

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CosmoD
Ft.myers, US
Oct 26, 2014 8:11 pm EDT

I purchased a vehicle from CarMax. A 2013 Ford Edge. It was the most painless experience. The vehicle was like new. I have had it for a year. The problem is with Ford Motor Company. I love the car and tell everyone about the experience. At Carmax.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To anyone who is considering buying a car at CARMAX, I would think a 100 times before buying through them! Here are the REASONS why: I bought my car 15 months ago at CARMAX located in Dulles VA. Within the second day my car had to be towed back to CARMAX. Unfortunately nothing was obvious while test driving it. The rotors had to be changed, the HVAC had...

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About CarMax

Screenshot CarMax
CarMax is a used car retailer offering a wide selection of vehicles across various makes and models. They provide car buying, selling, and trade-in services. Customers can shop online or in-store, and CarMax also offers financing options and car appraisals.
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Overview of CarMax complaint handling

CarMax reviews first appeared on Complaints Board on Nov 21, 2006. The latest review Employment was posted on Apr 11, 2024. The latest complaint 2015 Chevy Volt was resolved on Aug 07, 2023. CarMax has an average consumer rating of 2 stars from 364 reviews. CarMax has resolved 66 complaints.
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  1. CarMax Contacts

  2. CarMax phone numbers
    +1 (800) 519-1511
    +1 (800) 519-1511
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    Head Office
    +1 (800) 925-3612
    +1 (800) 925-3612
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    Auto Finance
    +1 (888) 922-7629
    +1 (888) 922-7629
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    Stale Check Team
    +1 (888) 922-4911
    +1 (888) 922-4911
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    Stale Check Team
    +1 (844) 765-5757
    +1 (844) 765-5757
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    Supplier Inquiries
    +1 (804) 747-0422
    +1 (804) 747-0422
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    More phone numbers
  3. CarMax emails
  4. CarMax address
    12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States
  5. CarMax social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
CarMax Category
CarMax is ranked 10 among 1388 companies in the Car Dealers category

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