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shady business!
Well I am quite disappointed with Carmax. The vehicle itself is fine, I have had if for a few years and running good. My complaint is with their crappy warranty that they like to reword. So as I said, have had the car for a few years and never had any warranty work done. I bought the car with 6k miles and purchased the extended 100k warranty just for peace of mind and security if the vehicle were to ever breakdown. The hack door latch on my ford explorer sport SUV broke. The lock mechanism failed and I couldn't get the back door open and my side power mirrors went out. Well I took it to a Ford dealership to get things fixed since I have moved a lot and not reasonably close to a carmax. Plus I wanted a reputable repair shop so the job would be done right. Well this all should have taken no longer than a day but Carmax wouldn't authorize the repair without sending and inspector to check the vehicle. I mean come on, this is a Ford dealer, why is it necessary to send out an inpector? Well that meant the car would have to stay over night and Ford told me that carmax said they would not authorize a rental without first authorizing the repair but the inspector had a 24 hour window and would not be there till sometime the next day. So I had to personally call Carmax warranty and ask what the problem was and was able to get a rental but the guy said he could only give me one day of rental. well I assumed one day would be fine but that wasn't the case. The inspector didn't come to 3pm on the second day and work could not be done on the vehicle till there was authorization so another day in the shop. Ford called carmax to get another day of rental and with much resistance they gave another day. Well the work was finally done on the third day and Ford called to say that carmax was not wanting to pay the bill and I would be responsible for the remainder. I am so pissed because I bought a large extended warranty and am only supposed to pay a $75 deductible out of network. Well I had to pay $100 more because Carmax was rewording they way the warranty read and something about their labor pay regulations. Anyway, to sum it all up DON'T BUY FROM CARMAX because if you need warranty work it's going to be a hassle and Carmax will screw you one way or another.
poor service!
After seeing another complaint re Carmax Dulles, Va, I have to add my voice as a warning to others. Before my daughter went off to grad school in August 2007, we bought her a 2001 Nissan Xterra there, having bought MANY cars previously and happily from the Carmax at Laurel, MD. I quickly learned that not all Carmax sites are the same. Three days before she had to drive hundreds of miles alone, she called the NIssan national hotline and was informed that TWO SERIOUS recalls on this vehicle had not been done. We really had to scramble to get these done at another Nissan dealership before she left. And last week, she was stranded because the battery was dead--cable problems. And what did Carmax Dulles do when I called and spoke with several "higher ups?" They sent us two $25 service certificates. As if we would ever go back! Buyers beware!
rebuilt car sold as used
My daughter wanted help buying a car so we went to carmax. The first car almost didn't make it home, after 4 times in the shop (They had it more than she did!) they said they couldn't fix it and wanted to trade her another car. Like fools we went for it. 9 months later when it's time to be inspected... we find out that it doesn't have a vin number on the dash! No inspection... can't drive it. Found out today that it is a REBUILT WRECK with a salvage title! They are offering her a chance to GIVE BACK the car and they will "Call it even!" Down payment gone... payments gone... and no car to drive. I don't THINK so!
I purchased a vehicle from CarMax. A 2013 Ford Edge. It was the most painless experience. The vehicle was like new. I have had it for a year. The problem is with Ford Motor Company. I love the car and tell everyone about the experience. At Carmax.
be well prepared to enter a nightmare world!
To anyone who is considering buying a car at CARMAX, I would think a 100 times before buying through them! Here are the REASONS why: I bought my car 15 months ago at CARMAX located in Dulles VA. Within the second day my car had to be towed back to CARMAX. Unfortunately nothing was obvious while test driving it. The rotors had to be changed, the HVAC had...
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CarMax emailsmarketing_carmax@carmax.com100%Confidence score: 100%Support
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CarMax address12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States
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Although I realize that theres a possibility that there may be good reason that your claim was denied, I still appreciate you sharing your experience. Yours and a lot of others has helped me to determine that I should probably seek elsewhere, possibly the manufacturers dealership to buy my car because the warranty is so very important to me. I have had problems in the past with extended warranties, and I need one for peace of mind, so I have considered greatly the warranty experiences when choosing where to buy my car. People like you have probably saved me hours of aggrevation and expense because you took the time to post your experience. thank you.