AutoTrader Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Autotrader, Inc.

3003 Summit Boulevard, Suite 200
United States - 30319

Customer Support Phone Numbers

+1 866 288 6872(Customer Service) 1 0
+1 800 353 9350(For Current Dealers) 1 0
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 7:00 PM

AutoTrader Complaints & Reviews

AutoTrader / horrible experience posting an ad

Oct 22, 2018

I posted an ad... Purchased carproof and upgraded my ad as I wanted to sell fast. Ad would not post and I still can not edit!!! Carproof did not post and they cant find it. Wasted $75.00 and hours of my time. No phone # to contact autotrader. Ca (except for business end) and they cant help... / cardinaleway vw dealership, corona, ca

Feb 10, 2018

2/10/2018 Sales price on a 2013 Prius reported in AutoTrader website ad was deceptive. Only at the dealership did we learn there would be a $995 upcharge for upgrades to the car (shadow-tagging car parts, nitrogen in tires). None of this was listed in the AutoTrader Ad. Why is thi... / This site is absolutely useless

Nov 24, 2016

Don't use, they will take your money and you will get nothing in return! I paid for their ad and spent about $100 to put my car on this website. I even paid some extra to upload more pictures. Months passed and I did not receive a single call! How was that possible? My car wa... / They sold me broken car, but assured me that it was perfect

Jun 05, 2015

I bought used car from the company I spoke with the seller, who provided the car and he told me that it was in perfect condition. It was fraud, because they wanted to get larger sum, and therefore they sold me old and broken truck. So, I tried to get compensation from... / I need to stop them, so please help me

Jan 15, 2015

I tried to contact the company within several weeks. I left them messages and sent emails, but nothing. No response, no news and no idea how to reach these irresponsible people. I really need help. I signed up for their services and they started to take money from me...

Auto Trader / scam

Sep 16, 2013

On 28th July we saw an advertisement for a 2012 BMW 118D SPORT WHITE. It was listed for £5000. Initially we thought it was too good to be true. I emailed the email address listed for further information. The email was dunc.[protected] A Nancy Duncan. They gave me a story...

Autotrader , Ontario CA / Terrible Customer Service


I listed a car for sale then sold it privately. Tried to cancel the ad only to discover that my account had been cancelled for no reason. Called them only to find that they are on "winter vacation" for 3 weeks with NOBODY ON THEIR PHONES OR ANSWERING EMAILS. What kind of business i... / It's a scam and it is unfortunate that they're using for this kind of a scheme


I was shopping around for 2003 Ford Escape, found one, price was not that all great, maybe a $1000 less than going price. Contacted seller via email, got this reply: "Hi, thank you for your inquiry. I am currently traveling through Europe. My car is located in Vancouver, BC but I can ship... / Rogue Car Dealer Rip-Off

St Vehicle Sales RIP OFF used car dealers in Royston. The owner is Conman, Ashley Smith, who sold me a vehicle he described as being in very good condition throughout, but turned out to have many faults - a total waste of two-thousand-pounds. Since posting my dealings with this ruthle... / Trade-In Offer from


I filled out the lengthy online form and received a reasonable "offer" of $2165 for my 2004 Dodge Neon SXT with brand new tires and brand new rims (wheels). It is in very good condition for having 149000 miles. It has a spoiler, motorized moonroof, 6 cd changer, among other nice feature... / They made a mistake and no refund


We placed an ad on Kijiji in the HEAVY EQUIPMENT section for a Cat Grader for sale. contacted us VIA the phone number posted on the ad and kept calling wanting us to purchase an ad from them in the Heavy Truck & Equipment Trader magazine. They offered us what we thought wa... / Scam about buying my car


I have recieved a series of emails that started off from leads from What first made me take notice was the similarities from these two people (Including the same destination address). The last email said he would send me a cashiers check, and I was to send him money back... / Scam


I received a scam email via This is a first for me, as I "usually" get them via The email headers are not useful because the message is relayed through autotrader. Unfortunately, the IP address of the "buyer" is not provided by autotrader (like it is for... / fraud/scam


I too was a victim of a scam on autotrader. Found a vehicle for appoximately 9, 000 sent money to seller, never received vehicle. However a week before I sent the money I contacted Auto trader because I could not reach the seller via the email address. They inturn took the ad off their... / Auto trader&e-bay


On march 31st.i was seaching for a used car, i found two cars, i was suppose to e-mail them & give my car was Listed under. AD ID [protected] .200 hnoda accord $3800.i recieved e-mail with e-bay logo on it telling me that i can have the car, term & caondtions were listed with all... / Scam


Autorader is a rip off place to purchase vehicles. Every week I look through vintage cars, and every single week there are postings for corvettes and other muscle cars for a fraction of their costs. How can autotrader consistently get away with postings the same car in multiple province... / Scam and lies


I contacted on behalf of my son, regarding a vehicle of interest. Autotrader forwarded our information to the seller of the vehicle. As per the requirements of Autotrader, we dealt with the seller from then on. Autotrader was given information and proof this particular ad... / Unauthorized Debit


autotrader.comMy complaint concerns the following: My dissatisfaction, for the third time, during my call with one of the Sales Representatives (Tyler) today (07/17/2009) regarding my concerns on my bank account being charged without authorization for the amount of $424.53. I had spoken with a lady... / Scammers


Hello everyone! I just want to warn you to not buy any vehicle through or There is a lot of scam there, usually it is cheap luxury cars like lexus BMW and etc. Be aware! THERE IS NOT SUCH THING EBAY MOTORS AS A THIRD PARTY. All these dealers usually tell... / Rip off


I purchased a vehicle from the autotrader site. 6 mos later I called autotrader and I listed the car for sale. I got a few calls the first 2 days and I checked my ad on autotrader and my car was listed. Then I didn't get any calls, two weeks later I went to the website my car cannot...

Accurate Automotive Group / Awful company


This company, run by scam salesmen Brent, Ben and George sold my child a Volvo S40. 1. This car does not go into park without smacking on the gear. 2. The remote that was SUPPOSED to go with the car, was not given to her-so she can't open the trunk 3. They had to switch from one car... / Needs ability to log complaints


Sunday September 21 I researched cars to purchase on, owned by TCI Holdings, Inc. I found a nice car ID: AT-EEAA4AB that I thought I might buy and phoned the "owner" at [protected]. The owner said he wanted cash only, that the car had been stolen and reposed so he had to... / Scam and cheating

I saw a 2005 Corolla listed for $3500 on Autotrader. I thought it was probably too good to be true, but e-mailed the seller out of curiosity. This car that was originally listed as being located only 10 miles or so away from where I live in Ohio was now located in Texas according to... / Fake warranty, very bad service


Sells cars with fake warranty documents and won't honor any claims even though the repairs were approved by them. the phone number on the warranty card is bogus and the warranty is a fake self funded GUARANTEE scheme, saving them from any service costs under the warranties condition...