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Audi Customer Care Service

1
Complaints70
Pending0
Resolved1

Audi AG

Postfach 10 04 57
Ingolstadt
Germany - 85045

Customer Support Phone Numbers

8800 200 2333(Russia) 1 0
800 2834(UAE) 1 1
1800 849 2383(Mexico) 1 0
+49 283 4737 8423(Germany) 2 4
+1 800 822 2834(USA and Canada) 5 5
+44 800 699 888(United Kingdom) 1 0
+61 130 055 7405(Australia) 2 0
+32 27 540 267(Belgium) 1 1
+45 43 288 200(Denmark) 1 0
+33 969 368 612(France) 1 0
+353 185 081 2760(Ireland) 1 0
+39 459 691 250(Italy) 1 0
+31 80 028 344 857(Netherlands) 1 0
+351 800 308 030(Portugal) 1 0
+34 902 454 575(Spain) 1 0
+46 855 386 500(Sweden) 1 0
+41 800 189 002(Switzerland) 1 0
+90 444 2834(Turkey) 1 0
+91 226 602 2641(India) 1 0
+65 68 362 223(Singapore) 1 0
+27 419 945 616(South Africa) 5 1
+82 260 090 000(South Korea) 1 0
+55 800 777 2834(Brazil) 1 0
+49 329 262 834(Germany) 1 0
Canada
Audi Canada, 777 Bayly Street West, Ajax, Ontario, L1S 7G7

Belgium
Leuvensesteenweg 639, 3071 Kortenberg

Denmark
Park Alle 355, 2605 Brøndby, Danmark

France
11, av. de Boursonne, BP 67, 02601 Villers-Cotterêts Cedex

Ireland
Block C, Liffey Valley Office Campus, Liffey Valley, Dublin 22, Ireland

Italy
Casella Postale № 46, 37137 Verona Interporto

The Netherlands
Postbus 72, 3800 HD Amersfoort, Nederland

Russia
ul. Obrucheva d. 30/1, 117485, Moscow, Russia

Spain
Parque de Negocios Mas Blau II, Calle de la Selva, 22, 08820 El Prat de Llobregat, Barcelona – España

Sweden
Hantverksvägen 9, 151 88 Södertälje

Singapore
281 Alexandra Road, Singapore 159938

South Africa
129 Patricia Road, Sandton, Johannesburg, 2195, South Africa
Plus

Audi Complaints & Reviews

Audi / audi a3

Go
Apr 24, 2019

I bought my brand new 2014 A-3 on January 2014. Today, April 2019, the car has less than 40, 000 kms. The car has been maintained by the book. All its scheduled maintenance has been done at the authorized dealer that sold me the car. Yet I have had a multitude of problems: a faulty...

Audi / intl online promotion

An
Apr 21, 2019

I received a email that said I won 9, 000, 000.00 us dollars and a new Audi Q7. Why is this? Is it real. Must know please contact me. 785 787 2117. Leave a voicemail or best yet text message. Please and thank you. Or you can email me back [email protected] I truely thank you...

Audi / audi care contract

Gr
Jan 18, 2019

I purchased my Audi A4 in February/March of 2014. My vehicle was actually a 2013 model that had been used by the dealership as a service vehicle since its in-service date at the beginning of 2013. The salesman handling my transaction suggested I purchase an Audi Care contract under which I...

Audi / repeated problems because of fault design

Pa
Dec 28, 2018

I am the owner of an AUDI A6 car (production date 14.07.2007, no: WAUZZZ4F08N024651). In the last 1.5 years the engine broke down three times, for the same reason, which as I was explained was caused by a faulty design of a small part (that costs less than 5 euros!). A design that has been...

Audi / service center - audi kuwait

Re
Dec 23, 2018

Dear, I'm contacting you to complaint about Audi Kuwait Service center. I have a Q5 model 2014. Regardless that the majority of my experience with the service center is bad what happened this year is not acceptable. They are not honest, not giving a real advice rather they r searching for...

Audi / q7 windshield damage

Gf
Dec 03, 2018

The windshield on my Q7 has been damaged and in need of replacement for 5 months. My Audi dealer says they cannot tell me when a replacement will be available. This is a safety and vehicle traffic violation issue. I have driven an Audi for four years and my wife also has an Audi. I expect...

Audi / after sales service

Ar
Dec 03, 2018

A little more than a month ago I bought Audi Q7 at Warsaw Audi dealer - Rowinski-Wajdemaier. After I collected the car I have been completely ignored by the dealer. Was promised to get extra rubber mats with the car as a gift that never materialized. The car I received was without the...

Audi / audi q5

Ri
Nov 06, 2018

Good morning - I own a Q5, 6 weeks ago, it stopped in the middle of a high way all of the sudden! I was a great risk trying to pull over the car to the right of the street but I managed to do it with minimum damage. When it was submitted in the service center in Dubai, it took them 3...

Audi / oil level

Ra
Oct 29, 2018

From many months ago, I noticed that oil lamp is turned on at the time which no services due is required, as I always know that services lamp is related to the oil level alarm, which mean that I have an internal proplem I went to the maintenance center, they took the car for 4 days, and...

Audi / audi a4 car 2008 model

Ha
Oct 29, 2018

My car is Audi A4 2008 Model Plate No. 36472 Its Gear transmission stick sometimes is stuck when to shift from P and/or N I take the car to the garage to fix it it remain there for about one month (January 2018) They told that it is switch problem that need to be replaced Again same...

Audi / poor quality vehicles

Pr
Oct 26, 2018

I bought a brand new Audi A4 2.0T last year. Ever since it has been in and out of dealerships across Gauteng. It's been more at dealerships for repairs on the same problem than I have managed to use it. 42000km of which most have been used for their testing processes. I have been told so...

Audi / audi center durban

Ma
Sep 17, 2018

Am Sonnyboy bought a car at Audi center Durban. After signing contract Audi failed to deliver a car to me but I was adviced to use my expenses to collect the car and will be refunded within a day. FIRST... Since I collected a car on the 07 September 2018 to date I have never received my...

Audi / poor service from audi assist technician and call centre person called lephoho

Du
Sep 11, 2018

I called Audi Assist at 18.20 on 11 September 2018 and spoke to Lephoho who then put me through to Rainer when I asked if he could send an Audi Assist person to help the security guards who were changing my tyre and had trouble with the jack . I told him where I was - near the on ramp to...

Audi / audi 2014q5 vin#wa1cfafp9ea027263

Pa
Sep 07, 2018

I purchased my Audi new in 2013. I have had it serviced regularly and up to this point have loved it. On August 28, 2018 it began making a bucking feeling upon breaking and after that was difficult to start. I thankfully got it immediately home and into my garage. I had it transported via...

Audi / gearbox

Ma
Aug 11, 2018

I've been trying to contact Audi customer service to claim my right for a new gearbox for my car the showed performance faults during warranty and recently at Km 40k showed total failure. All maintenance schedules made at the authorized dealer's workshop and it's documented on their system my...

Audi / terrible quality cars

Pr
Aug 07, 2018

I bought a brand new A4 2.0TDI last year May. It has now 37000km on the clock and has been in for repairs 8 times. Same problem all the time. Particulate filter. Last time they had to replace the filter which took 23 days with my car parked at the dealership. 5 days later it has to go back...

Audi Hatfield / engine and excess oil consumption

Ll
May 02, 2018

I have been booking the car at Audi Hatfield for numerous times to no avail. I started booking the car in way before service plan expired. Beginning of December I booked in the car and the oil consumption was still not fixed. Eventually the technician, one Mr thabiso said he has ordered...

Audi Automobile Company / [email protected]

Al
Feb 10, 2018

got this email today On behalf of Audi Automobile Company, I Mr. Don Morgan is writing this brief letter to inform you that your email has won you a grand prize of $900, 000.00 US Dollars and a brand new Audi Q7 2018 model. The selection process was carried out through electronic email...

Audi Cape Town / incorrect finance agreement

Br
Jan 05, 2018

I recently purchased an 2017 Audi A3 Sedan from Audi Waterfront in Cape Town. In my documented conversations with the dealership I expressly confirmed that there was to be no residual on the Finance agreement. Audi came back to me with a finance quote that detailed a monthly premium...

Audi Centre Richards Bay / workshop damage not repaired whilst other repairs were undertaken

Wi
Jan 03, 2018

I booked my vehicle in with Audi Richards Bay for repairs to replace the fuel pump as well as find the surce for battery power draining over day or two when not running. The vehicle was booked in April 2017 and still not repaired fully after 8 months. The quoted estimated repair cost wa...

Audi Automotive Company / false advertising scam!!

Sh
Dec 06, 2017

Got this email this morning saying I won a new car and $900, 000.00 dollars. This email was sent to my main email not spam. How do these people get our emails? On behalf of Audi Automobile Company, I Mr. Don Morgan is writing this brief letter to inform you that your email has won you a...

Audi Centre Johannesburg / unethical behavior

St
Nov 08, 2017

Hi. I spoke to George at Audi Centre Johannesburg on Monday who informed me that the vehicle was still available and I requested that he send me a OTP, which he said he was going to do. Now you telling me that the vehicle is sold I don't understand. Do you guys only cater for special...

Audi Customer Services / 6 days later and still without a vehicle

Va
Oct 11, 2017

Frustration levels have hit the roof but more disappointed at customer services. My car was towed on friday morning (06 october at 09h00), I received a single call from audi assist to check if my car was indeed towed and after that well there was complete silence. I called the dealership to find...

Audi Centre Rustenburg / appalling service at audi rustenburg

Po
Aug 21, 2017

I took my car in to Audi Rustenburg after hearing a weird knocking sound when I reverse and apply my brakes. They advised me that my engine mountings were worn out and after replacing them the noise would disappear, after replacement noise didn't disappear. I went back again they then...

Audi Centre Mbombela / request for quotation

Ca
Jul 11, 2017

So my car which I bought from Audi center Mbombela needs a windscreen replacement, I called my dealer and spoke to blessing Zulu from the parts Dept, I asked for a quotation he only sent me the cost of the part and said he isn't sure about the cost of the labour, it has been a week I keep...

Audi Des Moines In Johnston / special test market offer scam

Ba
May 19, 2017

Got this "official" letter in the mail. Announcing I have been selected to be part of a special test market pricing and financing event as the dealership is looking to acquire several pre-owned 2008 Lexus RX-350's and that their "records" indicate that I own one. I'm to make an appointment...

Audi / bacterial infection from air con system of q5

Ni
Apr 07, 2017

I purchased an Audi Q5 in Feb 2015. By Audi’s own admission, the problem of bacteria infestation in the air-conditioning system of Audis in Dubai is a known problem, leading to a foul smell in the cabin. In Jan 2017 I suffered from an Acute respiratory infection. This seems to be recurring...

Audi Centre Brum / after 4 weeks car still not fixed and very little feedback

Ma
Mar 27, 2017

I would like to bring to your attention my very bad experience from Audi with my car taking too long to fix a return job. I drive a A4 1.8T se 2013 model bought from Audi Airport in 2015 Back ground I had a break down on the 26th November 2016 after a lengthy period I was told I had a...

Audi SA / car break down and courtesy car horrible experience with audi south africa

Mo
Mar 03, 2017

I got stuck with my Audi A3 in the Free state due to faulty and malfunctioning of gearbox, I quickly phoned Audi road assist that were very helpful I must say, a guy by the name of Keegan played a massive role in organizing a courtesy car for me to get back to Johannesburg while my car wa...

Audi Hatfield / hatfield audi freeway plan

He
Feb 17, 2017

Hatfield Audi Freeway plan a publicity farce: In 2013, I bought a car from Hatfield Audi. One of the reasons I chose Hatfield Audi in the end (even though the sales experience was bumpy) was because of the 15 000km extension plan. The sales person did a good job of selling this like it i...

Audi Newcastle / car losing power due to engine filter malfunction.

Gp
Nov 11, 2016

On September 27/ 2016 I bought a Audi A1 from Audi Newcastle, two days after the sale the computer screen displayed: engine filter malfunction and the car started losing power. To make a short story even shorter, the car was back basically every week after that with the same problem...

Audi / audi q5

Ma
Aug 09, 2016

This is the biggest mistake of my life that I have purchased this dead dragon so called prestigious Audi Q5 which has been a nightmare since my purchase. Something went wrong in my car when I was travelling at night on the way and my car stopped, somehow I got it towed to the agency ...

Audi / q7 advanced key keyless system

Jo
Jun 23, 2016

There is a FB group & site for the spontaneous locking problem. Visit AudiQ7AdvancedKeyClassAction.com or pm me on FB for more information. The Advanced Key system can spontaneously lock children in the vehicle even when the keys or key fob is in the vehicle. There are many NHTSA...

Audi South Africa / pathetic service delivery

Le
Jun 03, 2016

I have never had such as a terrible experience in my life, My car was due for service and i booked for 90000 k's at Audi Northcliff for the 01st June 2016, the car displayed the engine warning and started stalling on my way to the service center, i advised the service representative by the...

Audi / car repairs

Se
Apr 28, 2016

To whom it may concern I dropped off my Audi A3 2011 last week Thursday as my radiator was leaking, this was clearly visible when you open my bonnet. I was told that they would need to run diagnostics and they would get back to me later the day, I received a call from them later the day and I...

Audi India / I regret my decision of buying

Di
Aug 30, 2015

I am Disha and I bought an Audi A4 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audi's for my business officials and purpose. But my experience...

Audi India / audi q7 dealer bad service

Re
Aug 29, 2015

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with...

Audi / repairs of shocks

Re
Aug 25, 2015

I bought a 2010 audi a3 1.4 tfsi sportback. It had about 98000km. I took it to audi centre westrand because I heard squicky noises when traveling on a gravel road, humps etc so I took it to audi centre westrand, where I was helped by Ayanda. They still couldn't help me and replaced the...

Audi / audi a3 1.4 tfsi se stronic

Mr
Jul 22, 2015

Unsatisfatory car conditions Make : audi Description : a3, 1. 4 tfsi se stronic Model : 2014 Vin no : wauzzz8v7e1029494 Engine no : cxs 078386 (Itr1402142914) Dealers name : omars mobile den (013 690 3214) Date of purchase : 20 – 11 – 2014 I bought the car with the...

Audi A4 2.0 T Multi / poor service

Si
Dec 04, 2014

I have an Audi A4 2.0 T MULTI, 2011 Model, mileage is at 56600km. It has been consuming a lot of oil since April 2013. I booked it in at Audi Centurion to fix it in October 2014. They told me to bring it after 1000KM. I brought it back after 1000km on the 24th of November 2014. The verdict...