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Carvana Complaints Summary

0 Resolved
41 Unresolved
Our verdict: Engaging with Carvana at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Carvana complaints 41

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11:27 am EST
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Carvana 2014 subaru purchased from carvana

Several months ago I purchased the above car from carvana. I paid almost 17,000 for the car. I did not purchase extended warranty because I assumed at that price I was getting a decent car. I have driven the car less than 6000 miles and now I am told there is a leak that will damage the engine if not repaired at a cost of 5,000. I am asking carvana for compensation for this repair. They are not going to do anything. I cannot afford this loss. I took out a loan on the car. It is obvious this car was not checked out before being sold to the public. I should not have to pay for Carvana's negligence.

Claimed loss: 5,000.00

Desired outcome: I would like compensation for this amount.

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10:42 am EST
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To whom may concern? Weather you take care of my issue or not I will continue to write negative reviews every single week to let others know not to trust you guys. Someone needs to warn the customers about your tactics. I will take ads on how bad you guys are really are. You guys say you do a so called 150- inspections which I do believe you don't do...

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4:15 pm EST
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Carvana Buyers beware

They keep telling me to reach out via there chat service 24/7. They never ever help me. I even called them, and the rep and he said it is what it is and hung up on me. Be very careful when doing business with them.

Learn from my mistake!

This was my mistake for entrusting them and also because with BridgeCrest Financial they work together to benefit them not you.

One star is too much for them.

ZERO STARS

This is there Reply from Carvana

An hour ago

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed on to the proper department. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7.

Claimed loss: Total for the car $17,990 & refund all the money we invested fixing this car & pain & suffering $8,000.

Desired outcome: They should fix the problem or take back the Junk car and pay back BridgeCrest financial the money we borrowed.

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Is Carvana legit?

Our verdict: Complaints Board's thorough examination reveals Carvana as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Carvana stands out for its commitment to quality and security. Clients considering Carvana should delve into its customer service record to gauge compatibility with their expectations.

Carvana earns 91% level of Trustworthiness

Perfect Trust Endorsement: Carvana achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Carvana has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Carvana.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Carvana website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Carvana.com you are considering visiting, which is associated with Carvana, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Carvana is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several positive reviews for Carvana have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Carvana website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Carvana has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 41 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Carvana protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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11:13 pm EST
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Carvana I won't do business with them you will regret it

We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops and they same the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. He said he never saw anything like this and said this car had problems before it got to me I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it

Claimed loss: 15453

Desired outcome: Carvana needs to pay bridgeCrest financial the my money we borrowed from them. I pick up this junk car that don't work. Needs a ENGINE

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8:33 pm EST
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Carvana Camelback lincoln service department

I purchased a vehicle from CARVANA, April 2021. I have only driven the vehicle 18987 miles. Regular maintenance like clock work. Like a clock that does work mind you. The engine has failed. It's also a low mileage vehicle . CARVANA / SilverRock have side stepped the issue. The BBB and Attorney Generals office have been contacted. I have been without an operable vehicle since July 2023. "Petition to file a Class Action" is well overdue! If there was a negative rating bar, I'd rate CARVANA -5!

Reference numbers to complaints:

BBB #[protected]

Davis Miles PLLC, AZ-CMG-MCS

ARIZONA (Attorney General's Office), #YAOHO-JQG8N and CIC #[protected]

Claimed loss: Vehicle's engine

Desired outcome: CARVANA/SilverRock pay for the replacement of my vehicle's engine!

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260journey
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Jan 16, 2024 8:48 pm EST
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I have the same issue. I bought my 2011 Cadillac April 2022 in October of 2022 I need a new engine. These pictures wore taken by the Cadillac dealership.

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6:27 pm EST
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Carvana Ripe Off You take your chance on them, and you might regret it.

My Complaint

This company cannot be trust at all. Be careful.

On May 4th of 2022 I bought a Cadillac SRX later that same year I had to replace the water pump twice. In January of 2023 the engine light came on as well as other lights came on. I took it to 2 Cadillac dealership & 2 auto repair shops, and they said the same thing that I need a new engine. The Cadillac dealership they never ever so an engine like mine before. The Cadillac dealerships & the 2 repair shops said the same thing, this has never gone through their so-called 150 inspection because if they did, they would have found the problem. One star is really too much for them. ZERO STARS across the board.

Claimed loss: $4,000

Desired outcome: Pay back the loan the loan we borrow back to Bridge Crest Financial $15.419.53 and pick up the junk they sold us.

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8:19 pm EST
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When I bought the car from Carvana they never gave me a copy of the contract when the car was delivered. I did not know where to make the first payment and when I contacted Carvana on 27 November trying to make the first payment that was due on 1 December 2023 they transferred my call to Bridge crest and that is the first time that I learned that they would...

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11:14 am EST
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Placed order on Nov 3rd.Deposit for delivery 1,590.00 up front. Waited until instruction by e-mail. 4 days later I get an e-mail to Identity Verification, Address Verification. Everything sent on 7th of Nov. The sales man told me needed more Info to finalize the sale. I was on the phone over an hour sending him all info. They have my bank acct# ,My full...

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4:14 pm EST
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This is what my engine looks like from the inside after the dealership check it out. The Certified mechanic said he never saw anything like this before. He told me that oil change hasn't been done in quite some time I told him when I bought the car, I did all the Maintenace needed but. He said the was alright bad when I received it. Carvan didn't a good job...

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8:20 pm EST
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Carvana Ripe off you take your chance on them, and you might regret it.

This is what my engine looks like from the inside after the dealership check it out. The Certified mechanic said he never saw anything like this before. He told me that oil change hasn't been done in quite some time I told him when I bought the car, I did all the Maintenace needed but. He said the was alright bad when I received it. Carvan didn't a good job taking care of the car. They do just enough for the car to pass. Dealership said I need a new engine the is $16k. This is total lemon & the care is useless. I am glad I kept all the Maintenace records from day one. I had 2 Cadillac dealership & 2 repair shops, and they said the say.

Someone needs to hold accountable for their actions. If they are willing fix their major problems, then shut them down completely. The don't deserve to be in business. We don't have that kind of money to throw around. Can someone do something. Other states class action lawsuits 11/21/23 8:19pm

Claimed loss: I spend $4k to fix this garbage they sold me.

Desired outcome: My desire outcome is for Carvana pays BridgeCrest Financial the money we borrow. $15,410.53 and to pick up this car it's taking space.

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Update by 260journey
Nov 27, 2023 8:34 pm EST

To file a complaint against Carvana, you can:

Contact Carvana’s customer service number [protected] and have them troubleshoot your problem.

File a complaint with the state attorney general’s office, the DMV, or the BBB, depending on the nature of your problem.

Send a demand letter to Carvana, stating your issue and what you want them to do to resolve it.

Write reviews on Carvana’s website, Google, Reddit, and other third-party review sites to warn other customers.

If you feel like Carvana is giving you the runaround, you can make complaints to other organizations and blast them on social media. The BBB is a great starting point for complaints. Just visit BBB.com

to start your complaint. Social media works wonders, too. They have Twitter and Facebook accounts, and they’re eager to keep it complaint-free

Update by 260journey
Nov 27, 2023 9:14 pm EST

https://youtu.be/mk4t7CNMDHg

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4:24 pm EST
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Carvana Buyers Beware

Why is it taking so long for anyone to respond to our complaints about Caravan? I don't hear about the crooks at Carvana. Someone needs to hold them accountable for their actions. Someone needs go to their facilities. The DMV should send people over there to see what's really going on. I believe they don't do any 150-point inspection. As soon as their warranty expires that when the trouble begins. Not sure why they keep getting away with it

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FRAUDS and THIEVS! Carvana stole our $995 shipping fee because after arriving to our scheduled pickup location, Carvana disclosed the car needed a possible major repair and refused to sell it to us in that condition. Carvana disclosed at the pickup that they would make the repair as soon as possible. In the end, Carvana disclosed they did not in fact...

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12:38 pm EST
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Carvana I won't do business with them you will regret it

I bought a 2011 Cadillac on May4th 2022. Later that same year I needed to replace the water pump and the belt twice. Now moving on to 2023 I started getting more problems. Now I need a new engine that is going to cost me16k.

 

2 dealerships and 2 auto repair shops said this car was not maintained probably before it got to me. I have reached out to them many times before I got someone to pick up and I told them the problem I am having and said it is what it is and hung up on me. I don't have that kind of money to throw away like that. Carvana has been ripping customers off for a long time and seems no one is holding them accountable for their actions. They are in trouble in many states. I believe they do not do inspections on the car. Someone needs to investigate their facilities. 

 I hope you can shed a light on them for their bad practices and many others like myself..  12:36 pm 11/17/2023

Claimed loss: Nothing is happening. Why it is taking a long time.

Desired outcome: The need to Pay the money we borrow to BridgeCrest financial and pick the junk car they sold me.

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2:12 pm EST
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Carvana I am not sure what else you want from me

I made a compliant to the DMV in New York City. I also wrote a compliant to BBB. I am going to hire a lawyer because Carvana is a bunch of crooks. I bought a 2011 Cadillac on May 4th, 2022, and started giving problems later that year and the Representative told me it is what it is. I had the water pump & the belt replace twice costing thousands of dollars. I took it to a number of repair shops & dealership, and they said this car was not well maintain well. The facilities said I need a new engine. I should not be having this issue. It's been in the Dealership for 3 weeks and counting. I think that someone should investigate their facilities wherever they do business. A few customers in different states are having the same as me. I really, they don't do a good job when comes to mainlining their cars. I have receipts of the work that has been done and estimate that needs to be done. I have numerous

Claimed loss: $15,410.53

Desired outcome: Pay back the loan we took to BridgeCrest financial or replace it with another that Truly works with no issues!

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Update by 260journey
Nov 15, 2023 8:35 pm EST

I received some bad news today about my 2011 Cadillac srx. The dealership called me today and they said the car for in bad shape before it got to me 7& they said I need a new engine and it's going to cost me $16k. I am going to get a lawyer involved in this matter. It seems that nobody is doing anything about it. Someone needs to step up & hold these crooks accountable for their actions I bought the on May 4th, 2022, ever snice I had problems. Someone needs to investigate their facilities. I will do everything possible to bring them down. They need to shut them down for horrible practices. Not even sure why they are still in business. No one has reached out to me regarding the issues. Compliant ID [protected]

If you didn't know

In April, Ernest Garcia II, a 60-year-old convicted felon, stood next to his son as Ernest Garcia III rang the bell of the New York Stock Exchange. For decades, Garcia had been careful to stay out of the public eye, but with the initial public offering of Carvana he was ready to openly celebrate a crowning achievement.

At 33, Garcia pleaded guilty in 1990 to a bank fraud charge related to his dealings with Lincoln Savings & Loan. He was sentenced to three years of probation, agreeing to cooperate with U.S. government lawyers prosecuting. 11/15/2023 8:27pm

Update by 260journey
Nov 15, 2023 10:06 am EST

Good morning customers that have a complaint against Carvana.

If you should get a lawyer if you can. I found out that I have Legal representation through my union. I didn't even know that until a co-worker told me about it. He said that is included with your union dues. If you are not sure ask your Union rep. Shop Stweart or your HR Dept. If you do decide to from them, please do diagnostic within the first 7 days. You can't trust because you don't even know if they do that. They do just enough to get the car pass. You don't even if it passes inspection Who knows what they do at their facilities. They should do a full investigation on all their facilities.

I bought a Cadillac SRX May 4th, 2022, 15 months later I had to replace the water pump the belt twice know 2 Dealership & 2 Repairs shops are saying that I need a new engine and they said that car had a poor Maintenace issues before it got to me. Most of the time you can't trust CarFax because it's not always accurate. I have spent thousands of dollars on this car.

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8:47 pm EST
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Carvana Purchase of 2020 Porsche Macan from Carvana

Purchased a Porsche from Carvana 10/23/2023 two weeks ago. Found out today car needs over $4700 of work, alignment, 30K tune up service, oil change, brakes need flushing, problem with tires. This should have been done before sold to me, and I never got any definitive answers about issues during purchase. Car had 32900 miles when I bought it so these things were over due. Took car to certified Porsche service dealer today and found out all these issues. Carvana refuses to help with the cost and will not pay anything. I never would have purchased car and traded my previous car to them if I knew this up front. They say they completed an inspection but did not acknowledge doing any of the needed services.. I paid out a lot of money less than 14 days ago and now I am faced with these costs I cannot afford. Please call or email me for help and advice. Today is 11/6/2023

William Souder

[protected]

Jonesboro Georgia

[protected]@aol.com

Claimed loss: $4700. Their inspection and certification did not address any of the issues. The last known service on car was May 2023 for purchase of some tires and nothing else.

Desired outcome: I want them to at least pay for the 30000 mile service which includes brake system flushed. $2000. I will cover the balance

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Update by William Souder
Nov 08, 2023 8:48 pm EST

I was excited about the car now I am unhappy

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11:57 am EST
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Carvana Vehicle purchase offer

I received an offer on my Tesla model Y for 46600 which I had already submitted all of my documents for and then I went to the website to check what the car would be worth in a different color and they changed my offer to 39300 and refused to reinstate it despite it being an obvious mistake and they also didn't provide any warning that the offer would be overrided. This is so messed up that I won't get the offer for a simple inquiry. Totally ridiculous.

Desired outcome: Reinstate my original offer

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9:23 pm EDT
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Carvana I won't do business with them you will regret it

We all should take them to court and file a lawsuit. They need send inspectors to their facility to check what the hell is going at those places. The BBB should step up and give a poor rating. I bought my 2011 Cadillac SRX May 4th, 2022. Now I need a new engine. The customer service starts off ok, but you have a problem that's when the nightmares begin really bad. They rush you off the phone and then it goes all down here from there. We all should come together and challenge their practices.

Claimed loss: All THE REPAIRS I NEED TO DO

Desired outcome: Replace it or take it back.

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Update by 260journey
Nov 04, 2023 3:39 pm EDT

They should do this in every state that Carvana is doing business in.

CURRENT ALERTS FOR THIS BUSINESS

Government Action: BBB reports on known government actions involving business’ marketplace conduct::

the Michigan Department of State v Carvana LLC

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On October 7, 2022, Carvana LLC has been summarily suspended by the Michigan Department of State. The suspension settles allegations that the business failed to make application for title and registration within 15 days of delivery for 112 customers since agreeing to an earlier probation extension; committed fraudulent acts in connection with selling or otherwise dealing in vehicles where the business employees admitted to destroying title applications and all applicable documents pertaining to the sale of three vehicles that were sold to customers. The business failed to maintain odometer records, improperly issued temporary registrations, failed to have records available for inspection during reasonable or established business hours, possessed improper odometer disclosure records on which the odometer disclosure had been signed on behalf of the purchaser, and violated terms of a probation agreement 127 times. The department is seeking revocation of the dealer's license.

This action is final.

Update by 260journey
Nov 07, 2023 9:01 pm EST

I still haven't heard any from the crooks at Carvana. My car is still the dealership going on 3 weeks. I think they need to do an inspection on all Carvana facilities. Who know what goes on there, no countability? Who knows if my miles were roll back? This is a very serious matter concerning the way they treat customers. If you need to shut them down, then do it.

MAYBE EVERYONE SHOULD GET A LAWYER.

ZERO STARS ONE STAR IS TO MUCH

I bought my Cadillac May 4th, 2022. October 20, 2022, I made a complaint, and he told it what it is. Snice then I had to replace the belt the water pump and now they are telling me ai need a new engine.

Update by 260journey
Nov 10, 2023 12:02 pm EST

The repair shop said this 2011 Cadillac had problems it just started coming to light now & now I need a new engine after 15 months. I believe they don't do car inspections. They should be held accountable for their action. They need to investigate all of their facilities and close them down if they can't do the right by customers. Nobody got money to throw around. I haven't heard anything yet; I think everyone should get a lawyer and sue them. Beware of Mileage rollback

Sometimes you can't believe Car Fax 11/10/23

Update by 260journey
Nov 11, 2023 12:01 pm EST

Of course, they have 30 complaints and none of them have been address. They should go out of business because that don't care their customer's. In 17 months, I need a new engine. Can someone help us all out? I have spent thousands of dollars on this 2011 Cadillac srx

I bought this 2011 Cadillac May 4th, 2022, and ever since I have spent $1,000 of dollars & now the dealership is saying that I need an engine. It's been the shop 3 weeks with no end in sight. A few dealerships & repair shops said the sad the same thing. They said this car was not taken care of it before it got to me. I have records of everything that was done in car 11/11/23 11:58am

Update by 260journey
Nov 11, 2023 12:19 pm EST

Never buy cars here especially high cars it will cost you dearly. You will truly regret it. These stories from all the customers are true because I am going through it. You better off going somewhere else. Remember you can't always believe in the CarFax because not every repair shop scans your car. My 2011 Cadillac which I bought on May 4, 2022, has been in the dealership for 3 weeks they said I need a New Engine. A few repairs shop said the car was not maintain probably. 11/11/23 12:16pm

Beware of that

Update by 260journey
Nov 12, 2023 10:56 pm EST

Carvana is not a great company. Don't be fool they have bad customers service & some of these cars they sell come with problems. Don't believe their POSTIVE press. You must do a complete diagnostic with 7 days.

The dealership & repair shops said this car was not maintain probably before it got to me. 11/11/23 3:14PM

What of information you need

11/12/23 10:55pm

Update by 260journey
Nov 01, 2023 8:46 pm EDT

I don't believe in some of the review. I bought my car in May 2022 since then I have done a lot of repairs. Dealership is telling me I need a new engine. I believe they don't do any inspections. Don't buy any luxury cars over 70k miles you will regret it.

Update by 260journey
Nov 01, 2023 8:59 pm EDT

Save yourself some time. Don't buy from them. So, of these cars have problems that's why they give a long warranty because the car will fail. Everyone should file a law sue against them. Customer service is lousy. The other people making complaints here are true. They are clueless and dumb.

BEAWARE OF THE RIPOFF

Update by 260journey
Nov 01, 2023 9:27 pm EDT

I am having problems since I bought my Cadillac. Major problems. I think they sell bad cars. They don't do any inspection on the cars. I wont recommend anyone to them

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purchased my vehicle {2022 nissan maxima} noticed a feeling in the front end{vibration} took to dealer and had it checked out,was told vehicle has damage under the front of the car which has pushed back the plate and its way out of line ,was told 1 tire was a mix match to the rest which is on the front passenger side also chunk was found to be missing from...

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Subject: Urgent Resolution Required for Deceptive Sale and Unresolved Issues Dear Carvana Support Team, I hope this email finds you well. I am writing to express my deep disappointment and frustration with the recent experience I had with Carvana, involving the purchase of a vehicle that has resulted in significant inconvenience and distress. I believe it...

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Carvana Maintenance issue

When I tell you I have had the worst car purchase experience with Carvana ever in life. I went on-line last month 5/2023 and purchased a vehicle. A nice 2010 Audi S5 with 39,000 miles on it. Picture did no justice too this vehicle at all. It was the most beautiful car ever in person. It was black and shined like a coin. I had to pick it up an hour and a half away due to them not delivering in my area. So I picked up the vehicle and drove it home. It drove excellent on the highway. Got up to 200 mph but I was just cruising and enjoying the convertible car I have just purchased. When I arrived home and drove in my driveway the service engine light popped on. I said, you got to be kidding me. Now mind you, I picked up in Norfolk, Ma and of course you cannot get anybody from that office. So I called and I talk to Silver rock warranty and I took the car to Firestone and they said a hose popped off and they fixed it but said to drive it and see if it don't come back on again. So next day had to take car for inspection and tint was too dark was 14 % and Ma need to be at 35%. Called Silver rock and put in a second claim in two days and went to Mr Tint next day took off tint, filled up tank $60 and paid for inspection $35. After I picked my granddaughter up from school and was driving home, car overheated. Had to stop three times before I made it to my driveway and again called Silver rock for the third time in a week and wanted to take it to a transmission shop which was 32 miles away. Towing company from warranty told me that I had to pay $175 to have car towed. I told her the devil is a lie...called Carvana from a different phone due to them having my number stored in the system. Spoke to a lady and I swapped out the car for another S5 2017. Cost a bit more but was another beauty. Made appointment for pick up and they was to pick up old vehicle here at my home. That car was pulled in the garage since it overheated I could not drive it to drop off. Picked up new car on June 5th drove home hour and half away and needless to say, when I pulled in the driveway guess what service engine light came on in this car. Took it to Firestone and they don't have the Audi experience so I was informed to take it to the dealer. Called Audi and they took it on June 12th and today is June 15th and vehicle is still in the shop. Silver rock will be sending out an inspector to inspect the Audi decision on my repair on the vehicle. I said I hope you all are sending an Audi specialist to the Audi dealer and not sending someone who works on a Ford at the Audi dealership. I am beyond pissed off at this ordeal with these cars. Oh and did I mention, black car was just picked up last night june 14, 2023. Said they will be here between 7-8 pm and he showed up at 10:30 and almost had to drive back to New York because people do work in the morning. So now I drove this car maybe three times and it is sitting in the shop not drivable and my payment is due on the 7/5. Go figure. I have so many calls to Carvana listed on my call log and still no car. Told me I can rent a car and Silver rock pays only up to $400. I am so over Carvana...They get a -----------0000 from me.

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Overview of Carvana customer experience

Carvana is quickly gaining a reputation for being an unreliable used car dealership. Many customers have reported issues with the quality of the cars they receive, citing mechanical problems and even safety concerns. Poor customer service, including unresponsive representatives and delayed deliveries, has also been a common complaint. Carvana's financing options have also been criticized, with customers reporting high interest rates and hidden fees. Overall, Carvana's consistent negative reviews suggest that buyers should proceed with caution when considering a purchase from this company.
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