My complaint is in regards to vehicle quality.
I have a 2011 Silverado 3500 HD Dualy, LTZ (approximately $65K new). Over the last 7+ years, I have had several complaints with repairs being done by Coughlin Chevrolet of Newark, OH all under one warranty or another (I purchased a 7 year, 100, 000 mile extended warranty). Most notable of these has been replacement of glow plugs, twice. Seems you could just replace the whole set rather than one at a time.
My extended warranty expired in November of 2018. On April 3, 2019, I put the truck into the shop to have the rear brakes replaced, less than 58, 000 miles on the truck. Initial estimate was $500.00. When the first hub was taken apart, the repair technician found the emergency brake had fallen apart, new estimate for repair - $1300.00. When the second hub was taken apart, the technician noted metal shavings on the axle end. Investigation revealed a spun bearing and destroyed seal. Since that allowed FOD into the rear end, the axle was now in need of replacement. No new axles were available, so a third party rebuilt one had to be procured and installed. Bottom line, my $500.00 brake job was now $6, 205.67 including taxes. All on a truck with 57, 980 miles on it.
If that isn't enough, two weeks later, I got an operator message stating the DEF had 767 miles remaining. I promptly put 5 gallons into the DEF tank. Next day, I got a message stating the DEF system required service see manual. Back to the dealer. The technician investigated and determined the DEF tank heater was bad. The tank had to be replaced. Bottom line is another $856.17. Truck still only had 58, 383 miles on it. Seems strange that with only approximately 58, 000 miles on it, this truck has cost me over $7, 000 in the last 6 weeks (6 weeks as I was waiting to see if something else failed). None of the last repairs was under any warranty due to the age of the vehicle (89 months). But with only 58, 000 miles, I am having issues trusting the truck to do any real work. It has never been misused and has only towed a 6, 000 pound trailer twice, both times for short (10 to 20 mile) trips.
I am attaching scans of the repair tickets for the last two repairs.
I do not think that Chevrolet has built an axle that is equipped to handle the dually wheel base. There should be some type of recall or reimbursement for the amount of money I have had no choice but to invest in when the purpose of a dually is to perform better than any other truck on the market.
Please respond to my inquiry to inform me if there is any type of help you can provide or an explanation for the defects in my vehicle.