Menu
For Business Write a review File a complaint
Canada Post Customer Service Phone, Email, Contacts

Canada Post
Reviews and Complaints

www.canadapost.ca

Learn how the rating is calculated

1.2 1 Review 1108 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Canada Post Reviews 1109

ComplaintsBoard
A
12:01 pm EST
Verified customer This review was posted by a verified customer. Learn more

Canada Post Canada post to UK. $250 9 weeks no word

A package was sent via Canada Post to the UK. Over $250.00 and 9 weeks later no word on the package since it left Canada (supposedly) 8 weeks ago. Could have paid $450.00 to have it there in 6-8 days! Guess I should have…ot gone with a far more reliable company like FedEx or UPS. Or put the apple Tag into my package to keep an eye on it.

Barbaric considering the current times we live in.

Absolute Robbery!

Recommendation: Never use Canada post for anything beyond Canada!! Terrible service!

Read full review of Canada Post
Hide full review

Canada Post Complaints 1108

ComplaintsBoard
W
3:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My address is #901 11620 elbow dr sw, I've no idea who the mail carrier is, i was going to confront the person but felt this was a better way, the person continues to put return to sender mail back in my mail box instead of taking them away, and i'm not the only one, we place the mail on top of the boxes to be returned so I've been monitoring the return...

Read full review of Canada Post
ComplaintsBoard
F
7:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My parcel is currently delayed and it's whereabouts unknown and despite Canada posts website suggesting their are several options available to me to learn of the packages whereabouts not a single one of them work. The lack of communication, Poorly layed out and explained website and contradictory information displayed by Canada post has been the worst...

Read full review of Canada Post
ComplaintsBoard
F
5:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Recently we sent a pre-paid carton to a Burlington On address. The address information was labelled correctly. One week after mailing this carton we received a delivery notice requesting we go to the Post Office. When we handed the notice to the Shopper's Drug Mart employee who works at the Canada Post station we were told that we owed over $11 to receive...

Read full review of Canada Post

Is Canada Post Legit?

Canada Post earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Canada Post to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, Canada Post is known for their high standards and safety. If you're thinking about dealing with Canada Post, it's wise to check how they handle complaints.

We found clear and detailed contact information for Canada Post. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Canadapost.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Canadapost.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Canadapost.ca you are considering visiting, which is associated with Canada Post, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Canada Post website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Canadapost.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Canada Post has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 1108 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Canada Post protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that Canada Post website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • We conducted a search on social media and found several negative reviews related to Canada Post. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
8:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post Shipping costs

I am so disgusted at your prices and non stop price increases.

Can you please explain why a magazine cost 20 dollars to mail and is not paper mail?

Van you please explain why its cheaper to send out of country then the next block?

I am constantly guessing at your rates this is so unfair how can one know the best way to ship things? It cost 12 dollars to send a penny to the states.

Yesterday I was quoted 238 dollars to ship 12 pop bottles empty from canada to london.

I received your solutions card what a joke I save like under a dollar evertime where are the discounts?

Governments the enemies within

Extorting all they can from the poor

Your service is way overpriced what the heck ever happened to affordable mail? Such a rip off for us trying to make money using a government service. This world needs less government ripping us off.

Claimed loss: money extortion

Desired outcome: I would like to see some better pricing as Canada post has become an overpriced nightmare with disgusting prices . there is no way the costs should be so high . End government corruption and greed .

Confidential Information Hidden: This section contains confidential information visible to verified Canada Post representatives only. If you are affiliated with Canada Post, please claim your business to access these details.

Read full review of Canada Post
Hide full review
ComplaintsBoard
M
7:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post Express Post Fail: Costly Consequences and Disappointment

My recent experience with Canada Post's Express Post service was extremely disappointing. Despite paying for express shipping, my package remained in Canada for an extended period, causing a delay that now jeopardizes an important appointment and flight. This delay is not only inconvenient but will also result in significant mental and financial damages.

I contacted Canada Post to address the issue and requested the package be sent back to me, but they were unable to expedite the process. This lack of flexibility and the subsequent consequences have left me frustrated and dissatisfied.

I hope Canada Post takes this feedback seriously and improves their service to prevent such costly mistakes in the future.

Claimed loss: I just want my package back before 18th January. Because I have a flight in 18th January and I need the document inside the package.

Desired outcome: I just want my package back before 18th January. Because I have a flight in 18th January and I need the document inside the package.

Confidential Information Hidden: This section contains confidential information visible to verified Canada Post representatives only. If you are affiliated with Canada Post, please claim your business to access these details.

Read full review of Canada Post
Hide full review
ComplaintsBoard
T
3:22 pm EST

Canada Post parcel delivery

I ordered a small item from the US. It was tracked just fine until it landed in Toronto:

International Transit

Departed

TORONTO, CANADA

December 19, 2023, 12:36 am

Nobody can tell me what happened to it after that or where it departed to. I keep getting the textbook answer, it's still on the way. It either got lost and CP won't admit it or the plane is still circling the airport (since Dec 19th) and will dump the package when it runs out of fuel. I'm thinking the former. Any correspondence with CP states the same thing: Get the sender to launch an investigation. REALLY? Like it's the sender's problem? WHAT A JOKE!

Confidential Information Hidden: This section contains confidential information visible to verified Canada Post representatives only. If you are affiliated with Canada Post, please claim your business to access these details.

Read full review of Canada Post
Hide full review
ComplaintsBoard
T
12:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My ELDERLY parents moved to 263148 Wilder Lake Road, Durham, Southgate. They wanted to put up a mailbox and were told they couldnt. There are at least 12 mailboxes to the WEST of their laneway and at least 6 mailboxes to the EAST of their laneway. IT MAKES NO SENSE why they cant put a mailbox in when there are already so many on their road. Their laneway...

Read full review of Canada Post
ComplaintsBoard
H
4:33 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Canada Post No attempt was made to deliver my package

Tracking ID: [protected]

I got a message from Amazon stating that the delivery was attempted on 2023/11/21 at 3:24 pm. As there was no delivery notice I checked my cameras and clearly no attempt was made to deliver the package. This has happened multiple times in the last 6 months. I work from home (where the package was to be delivered) so I doubt I wouldn't have heard the doorbell. Canada Post's service is not what it used to be...

Read full review of Canada Post
Hide full review
ComplaintsBoard
N
2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a slot in a community mail box. Delivery has been pretty good but in the last 6 weeks or so, I have been getting other people's mail, like my next door neighbour, or mail for someone on a street a few blocks away that has the same street number but the wrong street that starts with the same letter as mine. I live at 10 Penrose Court, Brampton...

Read full review of Canada Post
ComplaintsBoard
K
7:36 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Oct. 1 2023 our postal carrier changed. We still have door to door mail delivery on my street. Since Oct. 1 the carrier has only delivered mail twice. I have video surveillance to prove this. I have phoned the 1800 line three times now. twice the complaint was referred to the local Prince George outlet. A rep from there phoned me after each complaint. He...

Read full review of Canada Post
ComplaintsBoard
L
4:03 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Canada Post Shipped out a parcel and receiver never received it and it's been 5 weeks

My, dad shipped out a parcel and the receiver (Amazon) never received it and it has been over 5 weeks! Now he's out of his money. 😞 He's called both Canada Post and Amazon and no one has been helping him. He's gone in person to Canada Post and one of the employees even remembers my dad returning it. My dad has filed a complaint and was waiting to hear back something and he never heard back. When he call yet again he found out his case was closed.

This is getting ridiculous. The parcel is lost and you owe my dad money. Please make it right.

Claimed loss: $262.00

Desired outcome: Resoved this please.

Read full review of Canada Post
View 0 more photos
Hide full review
ComplaintsBoard
D
2:48 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Clueless Canada Post employee On October 14th around noon, I went to the Canada Post outlet at 407 Laurier Ave. W., Ottawa in Minto Place to mail a Remembrance Day lapel pin from the Canadian Legion to a friend in Scotland. There were no other customers around. The female Canada Post employee asked what was in the packet. I said a Remembrance Day pin. She...

Read full review of Canada Post
ComplaintsBoard
T
2:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I reside rurally and as such, have no choice but to receive my mail at the post office. As you can appreciate, in today's economy I have to work 3 jobs to sustain my household and therefore unable to pick up parcels during the open hours of operation in the Bath Ontario location. The office hours should accommodate lone led households that work the same...

Read full review of Canada Post
ComplaintsBoard
A
1:26 pm EDT

Canada Post CANADA POST Service - huge delay for undelivered package

Re: Undelivered Shaw Direct Satellite Receiver from Canada Post.

Hello,

My name is Audrey Antoine from Fort Simpson NT. I have my sister ( Candra Antoine) assisting me through her email.

There have been numerous calls and complaints to Canada Post and Shaw Direct for the huge unnessesary delivery delay with Canada Post for my Shaw Direct Receiver that is still sitting in Edmonton AB since August 18,2023. Tracking number [protected].

Shaw direct is telling me that its between Canada Post and the customer.

Canada Post is telling me its between Shaw Direct and the customer.

No one wants to take responsibility and assist us.

Our emails / Phone calls from both parties are continually being ignored.

PLEASE call me to confirm that my Shaw Direct Satellite Receiver will be shipped to my home address ASAP.

From:

Audrey Antoine [protected])

PO BAX 382

Fort Simpson NT X0E 0N0

Read full review of Canada Post
Hide full review
ComplaintsBoard
R
11:23 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Canada Post Home delivery of mail

On Sept. 5th/23, 3 envelopes were mailed from the U.S. which had nail strips inside. On Sept. 12th, I received 1 of the 3 envelopes ripped open and the contents damaged! I contacted Canada Post and their response was "mail gets damaged." No kidding! So, who eats the cost, me? When I inquired about my other 2 pieces of mail, I was told sometimes mail gets damaged going through their machine (so... what did u do with it? Keep it? Throw it out?) and without a tracking number, there was nothing they could do. Are you serious? You lost it, find it! I have been receiving mail from the U. S for almost 3 years and never had a problem and I would like Canada Post to be accountable for their unacceptable service.

Desired outcome: I want my mail and if that's not possible, I'd like to be reimbursed for the money I lost.

Read full review of Canada Post
View 0 more photos
Hide full review
ComplaintsBoard
C
4:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canada Post Unnecessary unacceptable delay with shaw direct tv machine

Hello,

i wish to file a complaint to canada post for unnecessary holding my shaw direct order for the tv machine order. Shaw direct tracked the order to canada post in edmonton as of august 19th where the order is being held due to weather. This is unacceptable.

The tracking number is [protected].

To hold this order for this duration is totally unnesscesary. Please have the order shipped as soon as possbile to the recipiant:

audrey antoine

box 382, fort simpson, nt

x0e 0n0

Read full review of Canada Post
Hide full review
ComplaintsBoard
D
7:16 am EDT

Canada Post delivery

575 Southworth St. Welland Ontario unit 121... we have parcel lockers and they are not being used by male carrier as pkgs are being sent to depot for pick up at Shoppers Drug mart on Ontario rd Welland Ont. Time of deliver was Monday Sept 11th 2023 at 12:00 noon... this happened many times and I don't think the mail carrier is using the installed parcel lockers at this address

Desired outcome: parcel lockers installed in building used for future deliveries

Read full review of Canada Post
Hide full review
ComplaintsBoard
L
11:19 pm EDT

Canada Post Mail pick-up

It is with great frustration I'm writing to inform the disappointment in the pick-up of my mail. This has happen on a number of occasions. Again to-day, Sept 7, 2023. I placed my mail in a rural mailbox at the end of my driveway. I place the flag up to indicate mail for pick up. BUT this dose not happen. My new mail is place over my out going letter. There was one time it took 3 days before my letter was taken. I live in the country and not convenient to bring my letters to the post office. These incidents only started this year. Otherwise excellent service.

Read full review of Canada Post
Hide full review
ComplaintsBoard
L
4:54 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Canada Post Delivery not attempted

Twice today while at home a delivery notice was left instead of the delivery person coming to the door to obtain the required signature. No attempt was made as I was in my house all day in the living room near the door. So now instead of getting my packages today I have to wait until they bother dropping them off at the post office. This is extremely poor service. Ups and fedex manage knocking on the door just fine.

Desired outcome: Stop being lazy and actually come to the door it's not that hard

Read full review of Canada Post
Hide full review
ComplaintsBoard
M
4:26 pm EDT

Canada Post delivery

Package supposed to be delivered between Aug 23-28 and this is the response I get from Canada post(picture included)(I understand delays but when you guys didn’t even process it and it’s sitting somewhere that’s not ok) it passed threw the border on on the 20th that’s it no updates nothing else and I was ignored right after this reply in pic when I said it passed the border on the 20th was sitting for 15 mins no reply.

I'm not getting any more responses threw support on the website

Desired outcome: I want my package because if not I'm going to a lawyer with these support convos because i paid for a service and was not provided.

Read full review of Canada Post
View 0 more photos
Hide full review

About Canada Post

Screenshot Canada Post
Canada Post is the primary postal service provider in Canada, responsible for providing mail and parcel delivery services to Canadian residents and businesses. It is a federal Crown corporation, meaning it is owned by the Canadian government and operates as a self-funded entity.

Canada Post offers a range of services, including letter mail delivery, parcel delivery, and direct marketing mail services. The organization operates a vast network of post offices and retail locations across Canada, providing convenient access to its services for customers.

In addition to traditional postal services, Canada Post has also expanded into e-commerce and logistics services. It offers parcel pickup and delivery services for online retailers, as well as custom packaging and fulfillment services.

Canada Post is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including the use of alternative fuels in its delivery vehicles, the installation of solar panels on its buildings, and the reduction of paper waste.

Overall, Canada Post plays a vital role in providing postal and e-commerce services to Canadians, and has been a trusted institution in the country for over 150 years.

Overview of Canada Post complaint handling

Canada Post reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Mail carrier was posted on Mar 29, 2024. The latest complaint Mail Delivery was resolved on Apr 26, 2021. Canada Post has an average consumer rating of 1 stars from 1109 reviews. Canada Post has resolved 66 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
6039 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Canada Post Contacts

  2. Canada Post phone numbers
    +1 (866) 607-6301
    +1 (866) 607-6301
    Click up if you have successfully reached Canada Post by calling +1 (866) 607-6301 phone number 1 1 users reported that they have successfully reached Canada Post by calling +1 (866) 607-6301 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (866) 607-6301 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (866) 607-6301 phone number
    Click up if you have successfully reached Canada Post by calling phone number 0 0 users reported that they have successfully reached Canada Post by calling phone number Click down if you have unsuccessfully reached Canada Post by calling phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling phone number
    +1 (416) 979-3033
    +1 (416) 979-3033
    Click up if you have successfully reached Canada Post by calling +1 (416) 979-3033 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (416) 979-3033 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (416) 979-3033 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (416) 979-3033 phone number
    International
    +1 (877) 632-6347
    +1 (877) 632-6347
    Click up if you have successfully reached Canada Post by calling +1 (877) 632-6347 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 632-6347 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 632-6347 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 632-6347 phone number
    Canada Post Online Shopping
    +1 (800) 563-0444
    +1 (800) 563-0444
    Click up if you have successfully reached Canada Post by calling +1 (800) 563-0444 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 563-0444 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 563-0444 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 563-0444 phone number
    Money Order Verification
    +1 (800) 565-4362
    +1 (800) 565-4362
    Click up if you have successfully reached Canada Post by calling +1 (800) 565-4362 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 565-4362 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 565-4362 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 565-4362 phone number
    Philatelic Inquiries
    +1 (900) 565-2633
    +1 (900) 565-2633
    Click up if you have successfully reached Canada Post by calling +1 (900) 565-2633 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (900) 565-2633 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (900) 565-2633 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (900) 565-2633 phone number
    Postal Code Information
    +1 (877) 376-1212
    +1 (877) 376-1212
    Click up if you have successfully reached Canada Post by calling +1 (877) 376-1212 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 376-1212 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 376-1212 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 376-1212 phone number
    Technical Support Desk
    +1 (800) 267-2797
    +1 (800) 267-2797
    Click up if you have successfully reached Canada Post by calling +1 (800) 267-2797 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 267-2797 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 267-2797 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 267-2797 phone number
    TTY
    +1 (877) 262-5762
    +1 (877) 262-5762
    Click up if you have successfully reached Canada Post by calling +1 (877) 262-5762 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 262-5762 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 262-5762 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 262-5762 phone number
    Solutions For Small Business
    +1 (877) 683-5895
    +1 (877) 683-5895
    Click up if you have successfully reached Canada Post by calling +1 (877) 683-5895 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (877) 683-5895 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (877) 683-5895 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (877) 683-5895 phone number
    Volume-Based Commercial Customers
    +1 (800) 267-7651
    +1 (800) 267-7651
    Click up if you have successfully reached Canada Post by calling +1 (800) 267-7651 phone number 0 0 users reported that they have successfully reached Canada Post by calling +1 (800) 267-7651 phone number Click down if you have unsuccessfully reached Canada Post by calling +1 (800) 267-7651 phone number 0 0 users reported that they have UNsuccessfully reached Canada Post by calling +1 (800) 267-7651 phone number
    Commercial Billing & Payment Support
    More phone numbers
  3. Canada Post emails
  4. Canada Post address
    2701 Riverside Drive, Suite 1200, Ottawa, Ontario, K1A0B1, Canada
  5. Canada Post social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.