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Canada Post reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Delivery was posted on Apr 14, 2021. The latest complaint outgoing mail was resolved on May 16, 2019. Canada Post has an average consumer rating of 1 stars from 781 reviews. Canada Post has resolved 65 complaints.

Canada Post Customer Service Contacts

+1 416 979 3033 (International)
+1 877 632 6347 (Canada Post Online Shopping)
+1 800 563 0444 (Money Order Verification)
+1 800 565 4362 (Philatelic Inquiries)
+1 900 565 2633 (Postal Code Information)
+1 877 376 1212 (Technical Support Desk)
+1 877 262 5762 (Solutions For Small Business)
+1 877 683 5895 (Volume-Based Commercial Customers)
+1 800 267 7651 (Commercial Billing & Payment Support)
2701 Riverside Drive, Suite 1200
Ottawa, Ontario
Canada - K1A0B1
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM

Postal Address

Po Box 90022, 2701 Riverside Drive, Ottawa ON K1V 1J8

Canada Post Complaints & Reviews

Canada Post CorporationA package with wrong delivery

To whom it may concern,

I don't know what is happening with Canada Post but this is the 3rd time in the past year I have made a complaint. I'm still waiting for someone to get in touch with me for the last one.
I had a parcel delivery today that was delivered to the wrong apartment. We have delivery parcel boxes in our entrance and wondered why it wasn't delivered there. We have alot of riff raff in our building and it just so happens that I know the person who brought it to me. Why is this happening. The last time it was left in the entrance where anyone could have stolen it. Again thank goodness someone came and told me it was there. Today's package was something that couldn't be replaced if it was taken. Please tell these carriers to do their job properly because it seems as though no one cares anymore. Canada Post is going downhill!!!

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    Jul 04, 2020

    Canada Post — Non delivery of parcels

    I have 3 parcels that were never delivered . The earliest dating back to April 24, 2020. Tracking i...

    Canada Post CorporationExpedited parcel service

    A package - tracking No. [protected], containing a gift was shipped on May 31 from Mississauga to my address in Toronto. Today is June 17 and the only tracking information on the website dates to June 2. Since then the package is "in transit" with no delivery estimate. I 1st filed a complaint with Canada Post 5 days ago and got no response. I tried again 2 days ago and the message was that "we already have you complaint regarding this item and another one cannot be accepted" but still no response. Furthermore, I called Canada Post customer relations line and was promised a response 'Definitely" by today. Still nothing. The service is appalling and COVID excuse does not hold water.. As a Crown corporation it is a perfect reflection of our government's style.

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      May 26, 2020

      Canada Post Corporation — A carrier choice for amazon

      I have an Amazon Prime subscription, which I use a lot, and it has been terrific during the pandemic as it...

      May 03, 2020

      Canada Post Corporation — Richmond, bc post centre

      I have ordered many packages off amazon and ebay and every single time I have a package go through richmond...


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      Apr 14, 2020

      Canada Post Corporation — package pickup

      The owner is rude, not only to his customers, but also to his staff. Our package could not be dropped off...


      Canada Post CorporationMail Delivery Mixups

      Recently (March 3, 2020) I received a letter in my mailbox for my neighbour in unit 5 at this address. I also had a piece of my mail stuck in my patio door obviously it was sent to a neighbours address in error and the neighbour took it to my address. Also, I am missing my cash back coupon in a letter sent from Costco at the end of January 2020. We have been away for most of February.
      These mail mixups need to be looked into as there are too many happening.


      Ken Taylor

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        Feb 26, 2020

        Canada Post Corporation — Non delivery of parcel

        Dear Sirs I posted on 16th December 2019, at the Shoppers Drugmart on 55 Bloor Street West a parcel...

        Canada Post CorporationRedirected Mail Not Redirected

        I paid about $176.00 to have my mail redirected to the address I am staying at for the winter. I paid for November to April. I had been home in Alberta and renewed my license. I was advised that in two weeks I would receive my new license. After three weeks and the temporary license about to expire, I asked a friend to check my mailbox for the license. My license had been put in my mailbox and was not redirected as paid for.

        I have had to pay $14.33 to have my license expedited to where I am staying so I do not get a ticket and have my vehicle towed.

        I would like to be reimbursed for this inconvenience. Where do I access the form?

        Susan Godfrey
        101-150 Vanier Drive
        Red Deer, Alberta

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          Feb 19, 2020

          Canada Post Corporation — anyone fed up with canada post and lack of service try this!!

          A quick search of issues with Canada Post brings up thousands of complaints. It is an incredibly poorly run...

          Jan 14, 2020

          Bobcaygeon Post Office — delivery, service notice of package to be picked up

          I live out in bobcaygeon Ontario. the driver never delivers mail onetime. not matter what time of the year...

          Jan 10, 2020

          Canada Post Corporation — parcel delivery

          Parcels are not delivered to our doors at this retirement condo. The slips are simply slid into our mailboxe...


          Canada Post Corporationlate delivery again!

          I did an online order from Vancouver. Jan 2 at 8:26 pm the item is processing through the Richmond Canada Post distribution center. On Jan 3 at 1:36 pm the item departed Richmond. On Jan 3, 10:18 pm the item arrived at its destination. According to tracking, the item was to be delivered by end of day Jan 6.

          It is now 6:30 pm Jan 6. The item has not been delivered!

          I have had this experience, late delivery by Canada Post, 15 times in 2019, at least 15 times in 2018, and unknown amount of times of later delivery in 2017!

          Canada Post is a complete joke! The government of Canada should dismantle Canada post and allow the private sector to deliver our mail! It is obvious, Canada Post is not up to the challenge delivering parcels on time! They dont care either! I have used their "online chat". Script reading is their way feeble attempt in solving delivery issues! The incompetence of management, and postal workers is outrageous!

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            Canada Post Corporationletter delivery, stolen gift card

            I sent a Christmas card to a friend with a gift card enclosed. When she received the card, there was no gift card inside. card was tampered with as it was resealed with a piece of tape. Merry Christmas! As this was just regular, standard letter mail, I understand there may not be a resolution for me. I have no tracking information. But just wanted to register the incident.

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              Dec 16, 2019

              Canada Post Corporation — does not deliver except to itself.

              Businesses should not use Canada Post. Canada Post has this irrational delivery policy where they only...

              Canada Post Corporationdelivery

              I was home waiting for a parcel when i got an email that an attempt had been made to deliver my package and a note had been put into my mailbox. I had been home when the delivery attempt was made but the door bell wasn't rung, it was just assumed that no one would be home. It is very frustrating when you are waiting for a time sensitive package and now i have to wait to pick it up at the post office the next day. The doorbell should be rung no matter what time of day it is. Its the holiday season for everyone and wasting time is not part of my plans

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                Dec 12, 2019

                Canada Post Corporation — xpresspost - usa sm business

                On November 30 I had a parcel weighed for shipping options. I reviewed these options with my customer and she...

                Canada Post Corporationdid not receive my package

                My package from China was on route to Canada 11/6/2019 & arrived in Richmond BC. 11/10/2019 . Tracking # L0397185436CN. It went to Burnaby & was processed 11/11/2019. Delivery status shows expected delivery 11/18/2019. I did not recerive the package . On line it shows " in transit " every day, including today 12/05 /2019.
                I want to know where this package is & if I will receive . Also since status shows " in transit " the supplier will not re-ship or give refund as they believe it will still be delivered to me . If package is lost & there is no record of it then " in transit " should be removed from status . I tried contacting Canada Post by phone customer line & on line but rec'd message on both there is no information with that track number . Not good service or customer relations . Makes me think I should always use UPS or another courier in the future .

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                  Canada Post Corporationpackage non delivery

                  Hi, We reside in Sudbury on. 457 Eva Av..P3C4N5 This is getting to be a real problem, , , Item is tracked as "Out For Delivery " but No attempt to deliver is made. All I get is the Notice to pick up at the P, O. yet again. This driver is doing a half [censored] job. Other homes get their packages, we get the Shaft. Only the notice is put in the box, picking up my package can mean two trips to the P.O.!, , What Gives?

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                    Canada Post Corporationthe package

                    from Russia Flew to Canada on November 11 package!

                    today is november 29
                    no information

                    I ask you to help find her and take action on the attitude. of this premise, that is, so that there would be an inflrmation about its location

                    this is not my first time sending a package
                    therefore, I am extremely embarrassed and cause excitement about such a long lack of information

                    Parcel number RB852873601RU

                    Thank you very much for your attention.

                    with respect

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