I placed an order through the postmates app on 04/23/21 from IHOP. I received the text that said my order was being processed, my order was on it's way, please be prepared to meet the driver with your order and the message asking me if I wanted to give a tip.
I followed the driver on the GPS and when he was around the corner I opened my front door and sat on my steps expecting him to arrive with in a couple minutes. He never came.
I immediately contacted Postmates "help", selected the the order had not arrived and that I could not get passed the tip section on the app.
My request was numbered #[protected]
I got a reply at 10:13am saying:
Thank you for contacting Postmates Account and Tech Support. To bypass tip screen, select a custom amount and enter $0. To assist with the missing order, I'm passing this to the appropriate team so they can take a look inton this and assist you. They'll contact you as soon as possible,
I have waited 5 days to be contacted and still have not heard from any one, but I got, Thank you for ordering from IHOP email.
Today 04/28/2021 - I sent another message in the app explaining that I have not heard from anyone in relation to the order that I did not receive on 04/23.
The reply I got today :
Thank you for reaching out about an issue you experienced with your recent order from IHOP. When issues are reported imediately following a delivery, it allows us to take the proper steps to resolve any problems.
After looking into your account, I see that this delivery was completed more than 5 days ago. Because of this, I am unable to issue a refund or credit for this order. From "Max"
I respond and with a copy of the comments from 4/23/21, and got an auto reply and it said :
Thanks for you reply, I understand your frustration, and know that we value your feedback.
After looking into this order again, we have unfortunately determined that we can take no further action regarding the issues you reported.
At this point I am going to inform everyone I know that use Postmates to stop because they are scamming folks out of their money, and it's to hard to get the money back.
Given it's $12.28, but I don't have money to throw away and was not trying to buy the driver breakfast or whomever he decided to give my food to.
I can be reached at [protected]@msn.com - Cheryl