J&T Express

On 26th of October 2025, time 4.24 pm. The place is J&T Express Saratok. We paid for delivering parcel to home. But we were told to pick our parcel at their agent shop. Their agent say, if did not pick it ourselves, that will return the parcel.

I would like to complaint about my missing item inside my parcel. Only the papers were in it, but the 2 black & 2 red uniforms that I packed were gone, the package has a tape in it, But when I processed the package here in Davao, It was not teared and no tape around it. Please assist me. Thank you.

DATE : JULY 07, 2025
MISSING ITEMS : 2 BLACK 2 RED UNIFORM

Hello.My Temu order has been rescheduled daily since the first call received from a delivery person, Saturday 9 of March. All the delivery persons wants to deliver WHEN THEY WANT, NOT WHEN I AM HOME. Each time there is a new driver, same issue each time.My tracking order is JTE400026807689.
I will contact Temu and complain about your unprofessional, to say the least,services.

The delivery man is sending only a message at around 8-9 pm that my he is on its way to deliver my parcel yet i haven’t received any call at all. Then out of no where the delivery was unsuccessful right away 3 times! The picture he send wasn’t my location.

Hi! I would like to file a formal complaint about the items that I received earlier this morning for which I paid 499 PHP. It was for my order (Jisu Mini Portable Fan) that I placed through a website I came across. When I opened the package, it contained 4 pieces of wet wipes and a cut paper board. I have pictures and a tracking number. Whoever the seller is that sent this through your company is a complete scammer who could potentially do more things like this! I hope that you take action regarding this matter.

I got scammed and I want to return the parcel and the customer service who assisted me was technically useless. It has only been delivered few minutes ago and I tried to return it but to no avail but the seller is scammed

This incident is regarding to a customer who went here in our warehouse last August 2024 to complain that she received a wrong item. Then the admin made IR about her complain, and after that the admin was advised to send the IR to Ms. Masola because she was our Finance. The customer waited for too long up until now. The customer called the finance department and she was advised to come here again in our warehouse. And now the work ticket was closed without any resolution/unresolved. As per the customer she file a case against J and T and to the personnel involved with this incident. We cant give a full details abou the parcel since the Waybill was already closed without resolving the problem. Last August we are advised to send the IR to the Finance Department. So his the App we are using right now cant retrieve the file/docs that was sent 3 months ago so we can’t retrieved the file.

At first rider say he put on top of my postbox since the parcel can't fit into my postbox. Its weird because item is small, my postbox is big. After that he send me photo, when I go to pick up, the item is not there! Plus the feedback link I cant go thru after I told him I did not receive my item. Plus he is changing his username on whatsapp after I told him the parcel was missing, from damia to j&t. Seems so suspicious there! Please return my money!

Tracking number: [protected]

Delivered: Feb 11,2024

Customer mentioned that she was not able to receive the parcel.

Best contact number: [protected]

Email: macaro.[protected]@gmail.com

I am a seller and I need to ship out my parcels this day and since this will be the last day for the orders.. And since there's no electricity here in our area, I wont be able to print a waybill.. So I asked them to print a waybill, pinakisuyuan ko sila.. And they answered that they're no longer printing. I insist kase nga ngayon lang ulit bc wala lang talagang electricity here sa amin... And they still refused.. And what do I have to do eith my parcels? Hayaan ma-cancel nalang?! Just for the fricking waybill?! Gosh! If I would be able to give u zero stars! I would talaga!

We sent a parcel from Kota Damansara to Sabah. Tracking online showed a photo of damaged parcel in Sabah and note saying receiver refused to accept item, thus parcel will be returned to us.

We contacted receiver. Receiver said no delivery attempt was made. They never saw parcel.

When we got the box back, it was badly taped up. We found 9 items worth over RM100 each missing. We complained. They were only willing to offer RM300 compensation. Parcel never left J&T system in the round trip journey.

We have decided to make a police report because the company is protecting employees who are stealing from their customers hundreds of ringgit worth of items but compensating only a fraction. They obviously know the routine.

Anyone else has this expereince? Everyone should make police report.

I filed a complaint with a fraudulent transaction 1st week of january 2024, I think. Now.. I wrote a follow up letter since there is no communication coming from j&t dispite my verbal demand course thru the rider in charge in this area weeks ago. I told the rider since he was in charge and he was the one who gave me the scam parcel, I give him the letter for him to give to his supervisor, he said that he is not allowed to receive the letter and I will be the one who will do it so.. Much to my frustration because i'm a person w/ disability and to much piss off on my said as if he is not an employee of j&t and always tell me that it's not his fault because delivery personnel lng da siya.. What an arrogant comment. The j&t outlet is located at diversion road, naga city, camarines sur and delivery personnnel was the one in charge at regional trial court of naga city area by the name of "leo". Kindly act on my complaint because i'ts frustrating.. The action of your employes is walang malasakit sa buyer where in fact kung walang buyer wala din seller wala kayo gaanong makukuha transaksyon!

I ordered 1 stuff and i put the address into my university and each uni will have a place send our package items in that MBE service center. However, this time I order, that guy decided to place my package on the table that is located at the main entrance of my campus(basically an open area place). I have to ask a friend of mine to help me take my package since he stays at the accommodation meanwhile i was at my hometown (hopefully no one takes it unless its my friend).