J&T Express’s earns a 1.0-star rating from 1 reviews and 1925 complaints, showing that the majority of customers are dissatisfied with delivery services.
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J&T Express - J&T Rider Judy Ann Esbieto refuse to deliver my order on a weekday as per my request
I have submitted my order thru Temu for a 18kPa 600W Portable Handheld vacuum cleaner last Dec. 12, 2024. The package arrived at destination port on December 27, 2024. It has been pick-up by courier last Jan. 10, 2025 and was out for delivery last Jan. 11. The rider was Judy Ann Esbieto and was calling on a Sunday for delivery. As per attached photo of...
Read full review of J&T Express and 2 commentsJ&T Express Complaints 1925
Missing items
I would like to complaint about my missing item inside my parcel. Only the papers were in it, but the 2 black & 2 red uniforms that I packed were gone, the package has a tape in it, But when I processed the package here in Davao, It was not teared and no tape around it. Please assist me. Thank you. DATE : JULY 07, 2025 MISSING ITEMS : 2 BLACK 2 RED UNIFORM
Read full review of J&T ExpressTEMU items delivery in Cebu City, Philippines
This is not the first time that a certain delivery driver here in J&T Express Cebu in the name of OCW A R Oliamot John Carlo is ignored our items for delivery. My other colleagues in the office are also complaining in this person. The reason why my failed/returned items were not delivered by this guy because he can't just simply wait. Our office is quite...
Read full review of J&T ExpressCourier
Im selling products in Tuktok. And many time happen that ur company ciurier person dont contact with custmer and return our product and wrote ther reason that custmer refused to recived. Thwn custmer complain us for that tell that he/ she did not refused. Whjle courier did not contact custmer. One of them is i am sharing now conversation with custmer and ur courier.
Read full review of J&T ExpressIs J&T Express Legit?
J&T Express earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for J&T Express. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jtexpress.my has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jtexpress.my has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up J&T Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While J&T Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1925 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- J&T Express protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to J&T Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Urgent: issue with returned parcel - delivery attempt failed
I am urgently writing to inquire about a parcel with tracking number 693096324711 that was returned to your facility despite being addressed correctly. The tracking information shows that the delivery attempt failed after only two reminders, and the parcel was subsequently returned to you. However, I successfully received another parcel from Temu on the...
Read full review of J&T ExpressDelivery persons unwilling to deliver an order since 11 of March
Hello.My Temu order has been rescheduled daily since the first call received from a delivery person, Saturday 9 of March. All the delivery persons wants to deliver WHEN THEY WANT, NOT WHEN I AM HOME. Each time there is a new driver, same issue each time.My tracking order is JTE400026807689. I will contact Temu and complain about your unprofessional, to say the least,services.
Read full review of J&T ExpressShopee parcel
The delivery man is sending only a message at around 8-9 pm that my he is on its way to deliver my parcel yet i haven’t received any call at all. Then out of no where the delivery was unsuccessful right away 3 times! The picture he send wasn’t my location.
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The delivery man is lazy and does not respond
Scam | Item received was not as described
Hi! I would like to file a formal complaint about the items that I received earlier this morning for which I paid 499 PHP. It was for my order (Jisu Mini Portable Fan) that I placed through a website I came across. When I opened the package, it contained 4 pieces of wet wipes and a cut paper board. I have pictures and a tracking number. Whoever the seller is that sent this through your company is a complete scammer who could potentially do more things like this! I hope that you take action regarding this matter.
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Scam parcel
Received a scam parcel last nov 2023. Rider called me that he was about to deliver a parcel but im not home so I ask him to come back tomorrow so that I can check if the item was legit. To my surprise, our neighbor receive it and apparently the rider ask her to receive it. The item costs 799 but when I open it, its just a no brand face cream which cost...
Read full review of J&T ExpressOrder
I got scammed and I want to return the parcel and the customer service who assisted me was technically useless. It has only been delivered few minutes ago and I tried to return it but to no avail but the seller is scammed
Claimed loss: 499 pesos
Desired outcome: Please refund since I wasn't able to get what I am expecting and this is technically a scam.
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Return refund
This incident is regarding to a customer who went here in our warehouse last August 2024 to complain that she received a wrong item. Then the admin made IR about her complain, and after that the admin was advised to send the IR to Ms. Masola because she was our Finance. The customer waited for too long up until now. The customer called the finance department and she was advised to come here again in our warehouse. And now the work ticket was closed without any resolution/unresolved. As per the customer she file a case against J and T and to the personnel involved with this incident. We cant give a full details abou the parcel since the Waybill was already closed without resolving the problem. Last August we are advised to send the IR to the Finance Department. So his the App we are using right now cant retrieve the file/docs that was sent 3 months ago so we can’t retrieved the file.
Desired outcome: I want my full refund
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Rider steal my parcel
At first rider say he put on top of my postbox since the parcel can't fit into my postbox. Its weird because item is small, my postbox is big. After that he send me photo, when I go to pick up, the item is not there! Plus the feedback link I cant go thru after I told him I did not receive my item. Plus he is changing his username on whatsapp after I told him the parcel was missing, from damia to j&t. Seems so suspicious there! Please return my money!
Claimed loss: RM102.30
Desired outcome: PLEASE MAKE HIM PAY FOR THE PRICE AND PUNISHMENT FOR THIS CULPRIT!!!!!!!!!!
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Missing parcel, I own a TikTok shop and my customer chatted me that the order is received on the TikTok app but she doesn't receive it.
Tracking number: [protected]
Delivered: Feb 11,2024
Customer mentioned that she was not able to receive the parcel.
Best contact number: [protected]
Email: macaro.[protected]@gmail.com
Claimed loss: 1 product -Ailisha Double heart valentine chocolate.
Desired outcome: Please double check I'm a small business owner and can't afford to pay the missing parcel.
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Bad customer service! Bad rider!
I am a seller and I need to ship out my parcels this day and since this will be the last day for the orders.. And since there's no electricity here in our area, I wont be able to print a waybill.. So I asked them to print a waybill, pinakisuyuan ko sila.. And they answered that they're no longer printing. I insist kase nga ngayon lang ulit bc wala lang talagang electricity here sa amin... And they still refused.. And what do I have to do eith my parcels? Hayaan ma-cancel nalang?! Just for the fricking waybill?! Gosh! If I would be able to give u zero stars! I would talaga!
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J&T staff stole 9 items from our parcel.
We sent a parcel from Kota Damansara to Sabah. Tracking online showed a photo of damaged parcel in Sabah and note saying receiver refused to accept item, thus parcel will be returned to us.
We contacted receiver. Receiver said no delivery attempt was made. They never saw parcel.
When we got the box back, it was badly taped up. We found 9 items worth over RM100 each missing. We complained. They were only willing to offer RM300 compensation. Parcel never left J&T system in the round trip journey.
We have decided to make a police report because the company is protecting employees who are stealing from their customers hundreds of ringgit worth of items but compensating only a fraction. They obviously know the routine.
Anyone else has this expereince? Everyone should make police report.
Claimed loss: Retail Price 1,365.00
Desired outcome: Full compensation of cost RM 800++ plus acknowledgement that they have investigated and fired employees stealing from customers.
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Services
I filed a complaint with a fraudulent transaction 1st week of january 2024, I think. Now.. I wrote a follow up letter since there is no communication coming from j&t dispite my verbal demand course thru the rider in charge in this area weeks ago. I told the rider since he was in charge and he was the one who gave me the scam parcel, I give him the letter...
Read full review of J&T ExpressNot putting at MBE service center
I ordered 1 stuff and i put the address into my university and each uni will have a place send our package items in that MBE service center. However, this time I order, that guy decided to place my package on the table that is located at the main entrance of my campus(basically an open area place). I have to ask a friend of mine to help me take my package since he stays at the accommodation meanwhile i was at my hometown (hopefully no one takes it unless its my friend).
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We received microphone stand instead a gameboy worth 1, 000.00
The date parcel is jan 22, 2024 and I received the parcel on Jan 23, 2024. The order number is [protected]. I received my order but eventually I received 2 microhone stand instead of Console B1T1 which is in the receipt. The link of the seller is https://www.facebook.com/consolevaultph . My action is when I call the rider my money is already remit, there's no way to return my money that day.
Desired outcome: I want to back my money since my order is not the one I received. And there's any a way to return my money? I dont want to repeat this situation to others
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Missing package and customer service respon
I left my goods at Hotel Santika Bukit Tinggi and they delivered it via J&T Express to my address in Jakarta on 26th December 2023. It usually took 3 - 4 days for delivery of the package so when the tracking didn't move i contacted the call center on 29th December and they asked me to wait until 30th December 2023 since it might be on delivery. I contacted...
Read full review of J&T ExpressService
My parcel hasn’t being deliver to me but the system update said so. The system was out for delivery since 6 Dec and later on was updated to attempts unsuccessful, and said I requested to be deliver at other time, while I never receive calls or messages regarding the delivery when I was at the address the whole time. Few of my parcels that are also using J&T courier were delivered to me just fine.
Later on 9 Dec, suddenly someone from the office branch texted me through Whatsapp and asked me to pick up on my own at their office because THE DISPATCHER WAS ON LEAVE 5 DAYS ALREADY. My concern is that, first, the system update was wrong and disinformation. Secondly, how can they asked me to self pick up when they are at fault. Maybe try to find another dispatcher cause the parcel has been delayed? I am at surprise with the service.
Claimed loss: 13 days of service
Desired outcome: Appreciate an immediate action to be taken with an apology
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Backpack (scam)
TIKTOK SHOP: FANGLANGSHENG
Happened Today (12/04/2023) 4:48pm
The parcel I received was not the parcel I ordered since I just authorized a person to claim the parcel so i cannot verify if that parcel was correct. When I called the authorized person, she says it was a backpack.
The status of the parcel was canceled. Then suddenly, there was delivery on that item so i though it was just a technological issue not knowing I was being scammed.
The tiktok shop of the seller was already closed and I cannot reach it anymore.
Desired outcome: I hope I can claim the money I paid for that bag.
Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 77 77 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 198 198 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 23 23 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 42 42 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 09, 2025
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