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J&T Express Customer Service Phone, Email, Contacts

J&T Express
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www.jtexpress.my
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1.0 1918 Reviews

How responsive is J&T Express's customer service?

3 Resolved
1915 Unresolved
Absolutely frustrating 🫠
It's quite possible that J&T Express is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by J&T Express's silence.
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J&T Express reviews and complaints 1918

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10:28 am EDT
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J&T Express - Scam parcel

Received a scam parcel last nov 2023. Rider called me that he was about to deliver a parcel but im not home so I ask him to come back tomorrow so that I can check if the item was legit. To my surprise, our neighbor receive it and apparently the rider ask her to receive it. The item costs 799 but when I open it, its just a no brand face cream which cost...

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1:22 am EST
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J&T Express Order

I got scammed and I want to return the parcel and the customer service who assisted me was technically useless. It has only been delivered few minutes ago and I tried to return it but to no avail but the seller is scammed

Claimed loss: 499 pesos

Desired outcome: Please refund since I wasn't able to get what I am expecting and this is technically a scam.

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5:50 am EST
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J&T Express Return refund

This incident is regarding to a customer who went here in our warehouse last August 2024 to complain that she received a wrong item. Then the admin made IR about her complain, and after that the admin was advised to send the IR to Ms. Masola because she was our Finance. The customer waited for too long up until now. The customer called the finance department and she was advised to come here again in our warehouse. And now the work ticket was closed without any resolution/unresolved. As per the customer she file a case against J and T and to the personnel involved with this incident. We cant give a full details abou the parcel since the Waybill was already closed without resolving the problem. Last August we are advised to send the IR to the Finance Department. So his the App we are using right now cant retrieve the file/docs that was sent 3 months ago so we can’t retrieved the file.

Desired outcome: I want my full refund

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Is J&T Express legit?

Our verdict: Complaints Board's thorough examination reveals J&T Express as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, J&T Express stands out for its commitment to quality and security. Clients considering J&T Express should delve into its customer service record to gauge compatibility with their expectations.

J&T Express earns 91% level of Trustworthiness

Perfect Trust Endorsement: J&T Express achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for J&T Express. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

We looked up J&T Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While J&T Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1918 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We detected that jtexpress.my is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • J&T Express protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to J&T Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:05 am EST

J&T Express Rider steal my parcel

At first rider say he put on top of my postbox since the parcel can't fit into my postbox. Its weird because item is small, my postbox is big. After that he send me photo, when I go to pick up, the item is not there! Plus the feedback link I cant go thru after I told him I did not receive my item. Plus he is changing his username on whatsapp after I told him the parcel was missing, from damia to j&t. Seems so suspicious there! Please return my money!

Claimed loss: RM102.30

Desired outcome: PLEASE MAKE HIM PAY FOR THE PRICE AND PUNISHMENT FOR THIS CULPRIT!!!!!!!!!!

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6:53 pm EST

J&T Express Missing parcel, I own a TikTok shop and my customer chatted me that the order is received on the TikTok app but she doesn't receive it.

Tracking number: [protected]

Delivered: Feb 11,2024

Customer mentioned that she was not able to receive the parcel.

Best contact number: [protected]

Email: macaro.[protected]@gmail.com

Claimed loss: 1 product -Ailisha Double heart valentine chocolate.

Desired outcome: Please double check I'm a small business owner and can't afford to pay the missing parcel.

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9:29 pm EST
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J&T Express Bad customer service! Bad rider!

I am a seller and I need to ship out my parcels this day and since this will be the last day for the orders.. And since there's no electricity here in our area, I wont be able to print a waybill.. So I asked them to print a waybill, pinakisuyuan ko sila.. And they answered that they're no longer printing. I insist kase nga ngayon lang ulit bc wala lang talagang electricity here sa amin... And they still refused.. And what do I have to do eith my parcels? Hayaan ma-cancel nalang?! Just for the fricking waybill?! Gosh! If I would be able to give u zero stars! I would talaga!

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6:28 am EST
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J&T Express J&T staff stole 9 items from our parcel.

We sent a parcel from Kota Damansara to Sabah. Tracking online showed a photo of damaged parcel in Sabah and note saying receiver refused to accept item, thus parcel will be returned to us.

We contacted receiver. Receiver said no delivery attempt was made. They never saw parcel.

When we got the box back, it was badly taped up. We found 9 items worth over RM100 each missing. We complained. They were only willing to offer RM300 compensation. Parcel never left J&T system in the round trip journey.

We have decided to make a police report because the company is protecting employees who are stealing from their customers hundreds of ringgit worth of items but compensating only a fraction. They obviously know the routine.

Anyone else has this expereince? Everyone should make police report.

Claimed loss: Retail Price 1,365.00

Desired outcome: Full compensation of cost RM 800++ plus acknowledgement that they have investigated and fired employees stealing from customers.

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1:08 am EST
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J&T Express - Services

I filed a complaint with a fraudulent transaction 1st week of january 2024, I think. Now.. I wrote a follow up letter since there is no communication coming from j&t dispite my verbal demand course thru the rider in charge in this area weeks ago. I told the rider since he was in charge and he was the one who gave me the scam parcel, I give him the letter...

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4:32 am EST
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J&T Express Not putting at MBE service center

I ordered 1 stuff and i put the address into my university and each uni will have a place send our package items in that MBE service center. However, this time I order, that guy decided to place my package on the table that is located at the main entrance of my campus(basically an open area place). I have to ask a friend of mine to help me take my package since he stays at the accommodation meanwhile i was at my hometown (hopefully no one takes it unless its my friend).

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10:45 pm EST
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J&T Express We received microphone stand instead a gameboy worth 1, 000.00

The date parcel is jan 22, 2024 and I received the parcel on Jan 23, 2024. The order number is [protected]. I received my order but eventually I received 2 microhone stand instead of Console B1T1 which is in the receipt. The link of the seller is https://www.facebook.com/consolevaultph . My action is when I call the rider my money is already remit, there's no way to return my money that day.

Desired outcome: I want to back my money since my order is not the one I received. And there's any a way to return my money? I dont want to repeat this situation to others

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12:33 am EST
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J&T Express - Missing package and customer service respon

I left my goods at Hotel Santika Bukit Tinggi and they delivered it via J&T Express to my address in Jakarta on 26th December 2023. It usually took 3 - 4 days for delivery of the package so when the tracking didn't move i contacted the call center on 29th December and they asked me to wait until 30th December 2023 since it might be on delivery. I contacted...

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9:16 pm EST

J&T Express Service

My parcel hasn’t being deliver to me but the system update said so. The system was out for delivery since 6 Dec and later on was updated to attempts unsuccessful, and said I requested to be deliver at other time, while I never receive calls or messages regarding the delivery when I was at the address the whole time. Few of my parcels that are also using J&T courier were delivered to me just fine.

Later on 9 Dec, suddenly someone from the office branch texted me through Whatsapp and asked me to pick up on my own at their office because THE DISPATCHER WAS ON LEAVE 5 DAYS ALREADY. My concern is that, first, the system update was wrong and disinformation. Secondly, how can they asked me to self pick up when they are at fault. Maybe try to find another dispatcher cause the parcel has been delayed? I am at surprise with the service.

Claimed loss: 13 days of service

Desired outcome: Appreciate an immediate action to be taken with an apology

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6:16 am EST
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J&T Express Backpack (scam)

TIKTOK SHOP: FANGLANGSHENG

Happened Today (12/04/2023) 4:48pm

The parcel I received was not the parcel I ordered since I just authorized a person to claim the parcel so i cannot verify if that parcel was correct. When I called the authorized person, she says it was a backpack.

The status of the parcel was canceled. Then suddenly, there was delivery on that item so i though it was just a technological issue not knowing I was being scammed.

The tiktok shop of the seller was already closed and I cannot reach it anymore.

Desired outcome: I hope I can claim the money I paid for that bag.

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10:28 pm EST
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J&T Express Parcel delay, parcel not found, parcel lost

I am very disspointed with jnt service at this moment. I ordered my parcel since 24 nov and the parcel is dispatched from sorting center by 26 nov. But till 30 nov i havent receive any parcel. I contacted the customer services but it seems they do not know where my parcel is. I tracked by waybill no. But no progress.

I attached the tracking no of my parcel below together with the complaint i made at jnt malaysia

Claimed loss: Rm 50

Desired outcome: Please be good with someone parcel. Even it is not your things, but it is valuable for others

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7:23 am EST
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J&T Express Courier personnel rude and causing disturbance early in the morning

Parcel Details: JTTT202383149783

Courier cellphone no. +[protected]

This particular courier deliver a wrong parcel to my doorstep last week, came over this morning ratting and causes disturbance early this morning.

After that requested my dad to pack the item and deliver to our neighbour, when i got hold of this information i got very angry and started the argument, she even mention we are breaking the law for opening others parcel, which in case she deliver on my doorstep. Than started nasty ratting on why we are angry since is both parties mistake, than mention we put the item at the door she will settle for us, in what world should i even need to obey her single instruction. i have made a police report on this incident, i have called up J&T hotline, still awaiting for the reply.

Desired outcome: a sincere apology

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11:10 pm EST
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J&T Express Undelivered Parcel

Hi,

Good day!

I hope this message finds you well. I am writing to complain regarding my undelivered parcel. To find out, my parcel was received last September 18, 2023. I did call the assigned delivery man to trace my parcel but we found out that he's not in the company already. We went to Butuan 2 branch last Nov. 25, 2023 in the afternoon. On the next day we followed up, we found out that the tracking number was in the status - Out for Delivery. I never received the Physical Item but the part time delivery man said he already delivered the item. With this, we would like to ask for your immediate action on this.

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10:26 pm EST
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J&T Express Delivery boy update delivered but no item received

Parcel No #[protected]

J&T Rider claim was delivered, But No Item was received.

The address stated PopBox Sunway Serene, Tower B.

But Rider refuses to use Popbox. He claimed had placed it on the table but found NOTHING.

The Rider only sent a photo of the Parcel as attached without any proof that he actually sent it to Sunway Serene. No Building Photo or anything proof it is Serene Residence.

I'm very disappointed

Desired outcome: Please respond soonest or Refund the amount back to me.

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4:14 am EST
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J&T Express About delivery in Dubai

Your staff was lying, he did not come to my address and claimed he was here.
Was not answering me and demanding to come down before even he reaches.
Then even he said if you want to complain, go and do. So is this your staff.
I am cabin crew I just landed in morning was sleeping, but I woke and did not sleep not wanted to miss my parcel, and he was just laying he did not even come to this address and showing attitude and rudeness.

Desired outcome: i want you to take action for this particular person who is not good for your company's image and for customer service as well.If you want I can share screenshots with you

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2:41 am EST
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J&T Express parcel not delivery to the right point

barang saya dah sampai dekat j&t PDP Kubang Kerian 212 pada tarikh 21/11/2023 hari selasa. tapi dia tulis bungkusan salah diagih. yang pelik nya dah kenapa dia pergi hantar sampai jertih pulak pada tarikh harini 23/11/23? dahlah tak boleh nak call. last last hilang macam tu jelah barang saya. dah elok duduk area kelantan pergi hantar kat jertih apehal? tak fahamlah

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5:52 am EST

J&T Express i am complaining about J&T company for bad service

I ordered goods from China. Right now this order is with J&T Express for delivery. in the last 3 days J&T Express driver sent massaged and asked for location, I sent location on time. But my parcel still not delivered yet. Every day they sent one massaged and asked for location, Every day I call the drivers, but no one responds to my calls and messages. I want this order very urgently Please take some action against them.

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J&T Express In-depth Review

Website Design and User Experience: The website design of J&T Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: J&T Express offers a comprehensive range of services to meet various shipping needs. From domestic to international deliveries, they cover a wide range of destinations and provide options for different package sizes and weights.

Delivery Speed and Efficiency: J&T Express excels in delivery speed and efficiency. They prioritize timely deliveries, ensuring that packages reach their destinations within the promised time frame. Their efficient processes and reliable logistics network contribute to their impressive delivery performance.

Tracking and Transparency: J&T Express provides excellent tracking and transparency throughout the shipping process. Customers can easily track their packages online, receiving real-time updates on the status and location of their shipments. This transparency instills confidence and peace of mind.

Customer Service and Support: The customer service and support provided by J&T Express are commendable. Their responsive and knowledgeable customer service team is readily available to assist with any inquiries or concerns. They prioritize customer satisfaction and strive to resolve issues promptly.

Pricing and Value for Money: J&T Express offers competitive pricing for their services, providing value for money. Their rates are reasonable, considering the quality of their delivery services. They also offer various pricing options to cater to different customer needs and budgets.

Reliability and Trustworthiness: J&T Express has established a reputation for reliability and trustworthiness. They consistently deliver packages on time and handle them with care. Customers can trust that their shipments will be handled professionally and reach their destinations safely.

Coverage and Network Reach: J&T Express has an extensive coverage and network reach, ensuring that they can deliver to a wide range of locations. Their strong network allows them to reach even remote areas, making them a reliable choice for both domestic and international shipping.

Packaging and Handling: J&T Express takes pride in their packaging and handling practices. They prioritize the proper packaging of shipments to ensure their safety during transit. Their trained staff handle packages with care, minimizing the risk of damage or mishandling.

Overall Customer Satisfaction: Overall, J&T Express consistently delivers high levels of customer satisfaction. Their reliable services, efficient processes, and excellent customer support contribute to a positive shipping experience. Customers can rely on J&T Express for their shipping needs, knowing that their packages are in good hands.

How to file a complaint about J&T Express?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

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Contact J&T Express customer service

Phone numbers

1300 809 000 1900 1088 More phone numbers

Website

www.jtexpress.my

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