Couriers Please
complaints

Attempted to get a package re delivered after they incorrectly assigned it. Customer service representative, Jude, was dismissive and took 30 minutes to give not even 10 automated replies offering no assistance and contradicting what they stated on their website. When I asked for further communication such as phone number, email or a direct supervisor to further my enquiry that they weren't helping with Jude declined any of them being available and insisted my issue was resolved without refund or my package being offered and closed the chat abruptly. Attempted to file complaint on website however no such process exists.

Hi

My original delivery was due approx 3 weeks ago

I have had multiple interactions back and forth trying to find when my item would be delivered. Many times i was advised it would be organised the following day and nothing came of it.

I was never able to call a number only a live chat.

I received my package today and the box is damaged on both sides and opened up. I have attached photos.

Absolutely disgusted in how you have handled someone's brought possessions... for my children for Christmas too may i add.

Now I am going to have to find the money to replace these items again.

inside is breakable items

No one called me before or on the delivery day about the shipment. There’s no option for me to change it to leave it at a safe place either. If there’s no such option I would expect you communicate with me at least 1 day before the shipment so I can be prepared to be at home.

My parcels is 1.22m long and approximately 10kg heavy. It was delivered to a newsagent more than 1 km away from me. It defeats the purpose of getting something delivered. This is the worst delivery case I have ever had. 0 communication and no client service and no one cares about the customer at all. In the end I have call a Uber to get my delivery carried back.

We have now had three deliveries destroyed by our dog (puppy) because courier please driver keeps chucking the parcels over our fence and into our yard. Two were shipped by Target and one shipped by a pool company. All three packages and contents destroyed and had to reorder.

We have asked repeatedly for the driver to leave the packages outside our gates in a secure area and he ignores the request and chucks our parcels to our dogs.

We still haven’t received any contact about our son’s birthday parcel getting run over and sent to the wrong address? It’s been over a month and no one has contacted us to apologise for the parcel that was crushed and left at the wrong address? Our son is Autistic and was so upset on his birthday and when I asked the courier when she delivered another parcel about why our parcel wasn’t delivered she just laughed? How dare she laugh at our son’s present getting run over? She didn’t offer any sympathy or try to reimburse us for the damage. We paid over $500 for this present so we want this investigated now please

I was at home when, at 1:59 pm, I received a message indicating that the delivery had failed because there was no one at home. Strangely, we didn't receive any phone calls, messages, or doorbell rings throughout the day. I took a day off and just waited patiently for this delivery, and now they're telling me I have to wait for an additional 24-48 hours for the package. How can I afford to spend my time waiting for it every day? I've already sacrificed one day for this.

Hi my first parcel was left in the bushes were there was no way I would see it if I didn’t see him put it there I would not have found it, then my second parcel was just thrown over my 6 foot fence damaging the contents inside now if theses drivers had of just simply beeped there horn like every other delivery driver does we would have been at the gate to meet him instead of my parcels getting damaged or left for the little kids to steal if they could see it hidden in the bushes that is

Thursday this week during the day, I received my parcel & their was a email that's not the problem. On our fence there was a sign that said please put parcels in the basket over the fence. But this delivery driver placed it on the ground and took a photo of it and sent me a email.

You need to tell your employee's to take care and if there a sign or basket they should obey it. We live near a school, if I didn't realize this the parcel could of been picked up and I wouldn't of seen it. Not sure why this happened my point of view the person was in a hurry instead of making sure the parcel was in a safe, secure place.

Maybe you should tell the retailers that put a special instruction bar on their website and we can add this to make sure our parcels are safe & secure.

Couriers Please received my parcel from KMart on 10th October. Today is the 27th October and still no delivery. Every email I send, every call I make, every live chat - I get the same response "we're sorry and we're working on it" It is truly disgusting, no one has bothered to phone me back to try and resolve. No on cares really.

I am very disappointed and wish Kmart would not use them as a courier partner.

Giving the lowest score that I can. This company seems to have a TERRIBLE REPUTATION and that could be because the drivers DO NOT try to actually deliver the packages. The delivery staff parked out the front of my house while I was home and then DROVE AWAY with my package and sent me the message that said "sorry we missed you". There is NO WAY to speak to a human, they have a "live text chat" where the person will call you the wrong name and just offer garbage alternatives to providing the simple service of delivering the packages. DON'T buy from companies who use this service. I called the company who I purchased form and they said that they get a lot of feed back like this! BAD WORK ETHIC and ZERO RESOLUTION.

i ordered 3 items from Ebay and yet to receive 2 items, first item i eventually received 3 days late, 2nd Item tracking said"Unable to deliver Reason: Business closed, will attempt delivery next business day." which my address isn't a Business its residential im Still waiting, and specifically told them to leave at front door, third it tracking said "Unable to deliver, please contact CP Customer Service" when i specifically said leave at front door as well, i did contact customer service and they basically said takes 2 to 3 business days for redelivery when the delivery hasn't even bothered to leave at door the first time or knock, don't trust Courier Please to deliver your packages all i can say.

Ordered and paid for GF flour, coconut sugar and rice, 2 weeks ago, from a retailer who is no more than 15ks away from our home. I didn't have a car that day. No delivery by Couriers Please, no way to contact them, and a few times they have claimed they have tried to deliver when of course we've been at home each time. We've no idea where our items are or if we will ever receive them and the retailer is no help either.

We needed to send our customers their order, so we booked with Couriers Please to pick up the one box of goods, paid for it online, and waited for driver to pick it up. Day 1, no one shows up. Day 2, no one shows up. Day 3, heading into Holiday fast, no one shows up so I drove 300Kms and delivered the box myself.

Tried to speak to so-called customer service, but it's a robot, sends text with link to online chat, which is slow and awkward, lots of promises, but absolutely USELESS, as driver never shows.

Avoid at all costs, this company was once half-decent, but not now. Avoid.

Have contacted your online chat with an Agent.

Useless.

Have now contacted and chatted to someone for the 5th time now. Still unresolved. Depot cannot locate my parcel or provide an ETA.

The parcel was collected in Salisbury, QLD for delivery to Stafford, Qld on Wednesday 23 August today is Thursday 31 August.

I need these promotional products for my small business.

Will never recommend Couriers Please to any of my contacts.

I have been trying to get my parcel delivered this will be the 4th time from brisbane to caboolture a distance of 50km at most, I get a delivery notification in the morning and it doesn't get delivered, I call and complain the call center says they will prioritise it and get it sent out urgently and still nothing happens I ask for someone to call me from the resolutions center and they don't I wish I didn't have to use them australia post is too expensive like 6 to 10 times the cost :/ I don't understand why, this company is appaling and service is non existant and all you get form the service / complaints line is a empty sorry