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Couriers Please
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www.couriersplease.com.au

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Couriers Please Reviews 251

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4:16 am EDT
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Couriers Please - Slimey policy, slimey people - Singapore Post/CouriersPlease

Just really passionately hate this company. DO NOT USE THEM! There policy is to expect a chinese sender in china to see through their crystal ball that, after that package leaves china and is handed to couriers please, that couriersplease (owned by singapore post) don't deliver to a particular address and that somehow the sender was supposed to foresee...

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12:00 am EDT
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Couriers Please Mixed Experiences with Couriers Please AU

As someone who has had the opportunity to interact with Couriers Please AU, I must say that the experiences shared by customers vary greatly. While some customers appreciate the timely updates and efficient delivery service, others express frustration over undelivered packages, unhelpful customer service, and inaccurate tracking information. It's evident that there are areas for improvement within the company to ensure a more consistent and reliable service for all customers. If you choose to engage with Couriers Please AU, it's advisable to keep track of your deliveries and maintain clear communication to avoid any potential issues.

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3:42 am EST

Couriers Please The worst couriers company avoid avoid avoid

My package was suppose to be a 2 day delivery. For the past week Amazon have had my package as arriving today although I have never received my package each day it updates to arriving today with the day and date with expected delivery by 8pm? On the couriers please end in tracking they have had the parcel for over a week with out any further progression.

Impossible to get a hold of anyone in the company to enquire about my package and no direct contact from company via email or txt in regards to my package that’s arriving today before 8pm for the last week?

Would not recommend using this company. It seems very dodgy all round!

Recommendation: Look for a more refutable courier this one’s dodgy

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  1. Pros
    1. Nationwide coverage across Australia
    2. Flexible delivery options available
    3. Efficient online tracking system
    4. Competitive pricing for services
    5. Extensive network of POPStation lockers
  1. Cons
    1. Limited international reach
    2. Higher rates than some competitors
    3. Occasional delivery delays
    4. Mixed customer service reviews
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4:50 am EST

Couriers Please Useless and rude

They give my parcels to 3rd party, but wont tell me who has my goods. Goods dont turn up, no info in letter box. Im magically meant to know where pick up point is. This happened last xmas too. Useless service with rude customer service... Use anyone else but not couriers please.

Recommendation: STEER CLEAR.

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Couriers Please Complaints 247

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7:58 am EDT
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This company is a joke, I use Sendle so we cannot unselect using them. The driver picks and chooses when he wants to collect my items we pay hard earned money to have picked up and delivered. It is beyond a joke every week he misses our packages regularly. They sit outside waiting for him all day, we don't get a phone call, email, nothing. You try to...

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2:26 am EDT
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I have had 3 failed attempted deliveries to my address. my Consignment number is CPCTA7Z0248056. The parcel has not been delivered even though there is an apartment block secure post box on the outside of the building I live in that is especially for parcels so there is no excuse for the lack of delivery. 1st attempted delivery was Wednesday 24th April...

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9:44 pm EDT
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Couriers Please unreceived parcel

Dear Team,

I am requesting for your assistance to investigate my parcel that was undelivered to me. CPBUR320069797001 tracking number. I have communicated to Myer already as the supplier of this parcel, but they are asking me to communicate with you. Please immediately take an action on this as you have updated in your system that it was delivered already last 26.03.24 but I still haven't got the item.

Confidential Information Hidden: This section contains confidential information visible to verified Couriers Please representatives only. If you are affiliated with Couriers Please, please claim your business to access these details.

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Is Couriers Please Legit?

Couriers Please earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Couriers Please to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Couriers Please is known for their high standards and safety. If you're thinking about dealing with Couriers Please, it's wise to check how they handle complaints.

We found clear and detailed contact information for Couriers Please. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Couriersplease.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Couriersplease.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Couriers Please have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • While Couriers Please has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 247 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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8:16 pm EST
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My complaint is about a delivery Tacking number CPWBU10900254505 x 2. I received the smaller parcel of the 2 but not the larger one. The one in question was from goodpricepeople for metal plant stands ordered vis EBAY. This item cannot be found anywhere in our complex either at the office or at any residents houses. The delivery instructions were showing...

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12:52 am EST
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Couriers Please Regional delivery

CPBM6IZ2027252

I have had multiple deliveries take way too long.

I had a christmas present take 8 weeks to arrive. This went from Woolongong to south WA. 8 weeks is unacceptable.

Every other parcel has been shipped from Perth & taken 2-3 weeks to arrive. EVERY other courier or post company gets items from Perth to Newdegate in less than a week. Couriers please is the ONLY company that'd every taken more than a week from Perth.

This item CPBM6IZ2027252 currently has no updates. Ordered 7/1/24. Picked up 8/1/24. Returned to depot 9/1/24... it's now 17/1/24. No delivery. No update. And no one on the online chat even though I have been waiting for 5 hours today & 3 hours yesterday.

I have never had anyone attempt to actually help via email either.

I am going to complain, yet again, to the company I purchased through.

Claimed loss: parcel

Desired outcome: parcel delivered

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8:13 pm EST
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Couriers Please Unable to make contact after delivery went missing

I attempted to track 2 deliveries purchased on 8th Dec and shipped from Sydney to Wollongong on 12th December. When I attempted to phone courier please, I was unable to phone to speak with anyone and the link I kept being sent stated they were busy and to try again. But the link kept expiring and I had to phone for another link. I attempted to contact for last 3 days with same issue. Kmart stated it was a 5 day delivery and it is almost double that now.

Claimed loss: $100

Desired outcome: Delivery to be delivered prior to Christmas

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12:40 am EST
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On the 01/12/2023 I received an email saying my parcel was delivered. I clicked straight on the email and it said I had signed for it, which I didn’t. I went out the front and looked a nothing insight. I then went to the email and clicked that I didn’t receive the parcel. I went onto the website and went to the online chat. It was confirmed that the driver...

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1:28 am EST
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Couriers Please Parcels left outside under mailbox on a public road

Never ever had this problem in 16 years at this address. No courier leaves parcels underneath a mailbox on a public road. But in past 14 days my 5th parcel I am aware of! That couriers please left underneath my mailbox at nelson bay nsw - on a public road near the bins to 4 properties. My home is 100 metres at top of drive. Not acceptable. The senders and manufacturers are paying couriers please pl for the safe delivery to a safe place ie my front door! Couriers please pl manager to contact me [protected]@gmail.com asap. This particular couriers please driver is 'illegally' stating that it says atl authority to leave (yes in a safe place ie at the front door of my house). The courier is showing a signature which I did not sign and not mine.

Claimed loss: PARCELS left sitting next to the public road dangerous UNDERNEATH my LETTER mailbox. No SMS to <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> NO tracking info EMAILED by when agents for Sendle.

Desired outcome: Manager to contact [redacted]@gmail.com ASAP

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Update by Cilla MacPherson
Dec 05, 2023 1:51 am EST

Left 5 parcels in 2 weeks next to the public road sitting in the rain underneath my letters only sized Mailbox (there are 4 different mailboxes owned by 4 different people all letters only). Fraudulently puts up a photo as delivered and signed by me, when never signed by me and not even my signature using Wrong initials (using teen son's initials from over 12 months ago). And then has the hide to pretend that it was ATL, yes, in a safe place, i.e. at the front door of my home, NOT next to a public road. Never in 20 years had any parcels delivered and sat under my locked small letterbox on the public road. Never. Large parcel items I see are being delivered to my front door though so no issue with access at all. Good job. Deliver ALL parcels to people's front door like every other Courier and Australia Post and like all couriers deliver around the world for businesses that want SAFE delivery to their customers.

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7:13 pm EST
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I booked CouriersPlease to pick up a parcel from Springvale to be delivered to Moonee Ponds. I made the booking on-line at 5:56 am to be picked up at 10:45 on 28/11/2023. Here we are at 11:00am on 30/11/2023 & it still hasn't been picked up. Yesterday I rang CP gave them the job number and asked when it was picked up & when I could expect delivery I wa...

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2:17 am EST
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I am so sick of dealing with this company! You people are shocking! Your customer service is non-existent! The driver attempted to deliver my parcel on Tuesday. I was at home but he basically just stayed for 30 seconds and then left. I ran to the door and when I got there, he was already gone. He literally rang the bell once and I literally ran to the...

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1:57 am EST
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Couriers Please Customer Service

Attempted to get a package re delivered after they incorrectly assigned it. Customer service representative, Jude, was dismissive and took 30 minutes to give not even 10 automated replies offering no assistance and contradicting what they stated on their website. When I asked for further communication such as phone number, email or a direct supervisor to further my enquiry that they weren't helping with Jude declined any of them being available and insisted my issue was resolved without refund or my package being offered and closed the chat abruptly. Attempted to file complaint on website however no such process exists.

Desired outcome: My package to be delivered!

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12:40 am EST
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Couriers Please Damaged Box

Hi

My original delivery was due approx 3 weeks ago

I have had multiple interactions back and forth trying to find when my item would be delivered. Many times i was advised it would be organised the following day and nothing came of it.

I was never able to call a number only a live chat.

I received my package today and the box is damaged on both sides and opened up. I have attached photos.

Absolutely disgusted in how you have handled someone's brought possessions... for my children for Christmas too may i add.

Now I am going to have to find the money to replace these items again.

inside is breakable items

Claimed loss: $100

Desired outcome: refund

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11:04 pm EST
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Couriers Please CPBM6IZ1250607 Delivery

No one called me before or on the delivery day about the shipment. There’s no option for me to change it to leave it at a safe place either. If there’s no such option I would expect you communicate with me at least 1 day before the shipment so I can be prepared to be at home.

My parcels is 1.22m long and approximately 10kg heavy. It was delivered to a newsagent more than 1 km away from me. It defeats the purpose of getting something delivered. This is the worst delivery case I have ever had. 0 communication and no client service and no one cares about the customer at all. In the end I have call a Uber to get my delivery carried back.

Claimed loss: 15 dollar uber

Desired outcome: I would like an apology

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3:44 am EST
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Couriers Please Courier driver

We have now had three deliveries destroyed by our dog (puppy) because courier please driver keeps chucking the parcels over our fence and into our yard. Two were shipped by Target and one shipped by a pool company. All three packages and contents destroyed and had to reorder.

We have asked repeatedly for the driver to leave the packages outside our gates in a secure area and he ignores the request and chucks our parcels to our dogs.

Claimed loss: $150

Desired outcome: New driverOr leaves package where asked to leave.

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6:24 pm EST
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Couriers Please Couriers please?

We still haven’t received any contact about our son’s birthday parcel getting run over and sent to the wrong address? It’s been over a month and no one has contacted us to apologise for the parcel that was crushed and left at the wrong address? Our son is Autistic and was so upset on his birthday and when I asked the courier when she delivered another parcel about why our parcel wasn’t delivered she just laughed? How dare she laugh at our son’s present getting run over? She didn’t offer any sympathy or try to reimburse us for the damage. We paid over $500 for this present so we want this investigated now please

Claimed loss: Yes we want to be compensated for this damage

Desired outcome: To get our money back from Couriers please

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11:40 pm EDT
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Couriers Please Delivery no contact

I was at home when, at 1:59 pm, I received a message indicating that the delivery had failed because there was no one at home. Strangely, we didn't receive any phone calls, messages, or doorbell rings throughout the day. I took a day off and just waited patiently for this delivery, and now they're telling me I have to wait for an additional 24-48 hours for the package. How can I afford to spend my time waiting for it every day? I've already sacrificed one day for this.

Claimed loss: The whole day time, and now another day is needed.

Desired outcome: Deliver it now, as soon as possible. He just left 30 minutes ago.

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1:01 am EDT
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Today 1/11/2023 at about 1.30 pm I had a delivery made that was supposed to be delivered yesterday, this delivery was dropped over my front fence by a child aged between 10-11 years of age, there was a woman driving the van she didn’t get out of the van. I asked if my parcel could be brought upstairs and this woman yelled at me, “ we are not allowed “ then...

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1:18 am EDT
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Couriers Please Driver that throws packages over my fence

Hi my first parcel was left in the bushes were there was no way I would see it if I didn’t see him put it there I would not have found it, then my second parcel was just thrown over my 6 foot fence damaging the contents inside now if theses drivers had of just simply beeped there horn like every other delivery driver does we would have been at the gate to meet him instead of my parcels getting damaged or left for the little kids to steal if they could see it hidden in the bushes that is

Desired outcome: For the drivers to take more care with other peoples property and actually beep to get our attention

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6:54 pm EDT
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Couriers Please Delivery

Thursday this week during the day, I received my parcel & their was a email that's not the problem. On our fence there was a sign that said please put parcels in the basket over the fence. But this delivery driver placed it on the ground and took a photo of it and sent me a email.

You need to tell your employee's to take care and if there a sign or basket they should obey it. We live near a school, if I didn't realize this the parcel could of been picked up and I wouldn't of seen it. Not sure why this happened my point of view the person was in a hurry instead of making sure the parcel was in a safe, secure place.

Maybe you should tell the retailers that put a special instruction bar on their website and we can add this to make sure our parcels are safe & secure.

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8:14 pm EDT
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Couriers Please Non Delivery of my KMart Order

Couriers Please received my parcel from KMart on 10th October. Today is the 27th October and still no delivery. Every email I send, every call I make, every live chat - I get the same response "we're sorry and we're working on it" It is truly disgusting, no one has bothered to phone me back to try and resolve. No on cares really.

I am very disappointed and wish Kmart would not use them as a courier partner.

Desired outcome: I WANT MY PACKAGE DELIVERED.

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About Couriers Please

Couriers Please is an Australian logistics company offering parcel delivery services. They provide domestic shipping solutions with a range of options including express and same-day delivery. The company also offers eCommerce integration tools for businesses, facilitating efficient order fulfillment. Customers can manage shipments online through the Couriers Please website.
How to file a complaint about Couriers Please?

Here is a comprehensive guide on how to file a complaint against Couriers Please on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials.
- If you don't have an account, create one by following the registration process on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have experienced with Couriers Please in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as any transactions with the company, nature of the issue, steps taken to resolve it, company's response, and personal impact.
- Provide detailed information to support your complaint effectively.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that each step is clear and structured to guide you effectively through the process of filing a complaint against Couriers Please. Remember to use simple language and provide all necessary details to support your complaint effectively.

Overview of Couriers Please complaint handling

Couriers Please reviews first appeared on Complaints Board on Mar 22, 2015. The latest review Slimey policy, slimey people - Singapore Post/CouriersPlease was posted on Jul 22, 2024. The latest complaint Missing delivery was resolved on May 08, 2023. Couriers Please has an average consumer rating of 1 stars from 251 reviews. Couriers Please has resolved 1 complaints.
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  1. Couriers Please Contacts

  2. Couriers Please phone numbers
    +61 130 036 1000
    +61 130 036 1000
    Click up if you have successfully reached Couriers Please by calling +61 130 036 1000 phone number 64 64 users reported that they have successfully reached Couriers Please by calling +61 130 036 1000 phone number Click down if you have unsuccessfully reached Couriers Please by calling +61 130 036 1000 phone number 255 255 users reported that they have UNsuccessfully reached Couriers Please by calling +61 130 036 1000 phone number
  3. Couriers Please address
    Rosehill Industrial Estate, Building C South5-7 Shirley Street, Rosehill, Sydney, New South Wales, 2142, Australia
  4. Couriers Please social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2024
Couriers Please Category
Couriers Please is ranked 4 among 67 companies in the Courier and Delivery Services category

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