New Complaint about Canada Post,
I purchased Mail Forwarding service from Canada Post for 1 full year on Sept 15, 2019 to Sept 14, 2020 and the service has been working fine. I have been using Mail Forwarding services for a few years years in the past and I used to be able to change the delivery address in the past during the middle of the service year via online. Now Canada Post has upgraded their websites and now this option of changing the delivery address in no longer there, so I called customer service to notify them to change the delivery address to a new address. They advised me that they no longer allow this and if I want to change the Mail Forwarding service to a new address, I would have to cancel the existing service and purchase a new Mail Forwarding Service contract. They would not reimburse me for the 9 months still remaining on the paid service!!! So essentially Canada Post is now stealing money from people for services that they do not complete. I advised them of essentially stealing from customers and the customer service agent just said "This is the new policy and we can't help you" . So I asked to speak with a manager and they put me on hold for 20 min and then the phone just hung up. I called back to Customer service to speak to a different agent and this time he understood my problem but still did not do anything about it, I again asked to speak to a manager, on hold again for 15 min and they hung up. Is this how Canada Post customer service is working now, just hanging up on customers without resolving the issue.
If they were to reimburse me for the difference of the pre-paid service I paid for then I would be ok, but instead they said that we could not longer make changes during the term and that I would have to cancel the service and not get reimbursed, I call this stealing. I can't believe they are getting away with this. I am going to post this complaint everywhere I can so that people are aware of the tactics Canada Post is going to, to steal your money!!!