Canada Post – Page 23

Canada post delivered my parcel on the 7th as planned, great .. eh ?
wrong, they didn't just miss my street, town, or region, no they delivered it in a different province !
when contacting Canada post by chat all i got was apologies and empty promises.. and that it would take a week longer for my parcel to be delivered...
here is the privacy-altered chat note.

In response to question: my package was delivered to the wrong place
K
my package was delivered to the wrong place
System: Hi, krijn, thank you for visiting!
Keep in mind this conversation will end if left inactive for 15 minutes.
System: Thanks for your patience. You're second in line.
System: You're connected to a customer service agent. Let us know how we can help!
System: You'll be connected to a customer service agent shortly.
A
Hello krijn, thank you for contacting Canada Post Customer Service. My name is Adam. I see that you are contacting us as your package was delivered to the wrong place, is this correct?
K
yes
K
LLXXXXXXXXCN
A
I do apologize for this situation and will do everything within my power to assist you today. In order to better assist you, may I ask you a few questions?
K
this was suposed to come to me here in my town Ontario, not to someone in Quebec
A
I'm very sorry you've experienced this inconvenience, as I understood you are the receiver, right?
K
yes
A
Thank you for the information, is this item for business or personal purposes?
K
personal
A
Thank you for the information, may I put you on hold for five minutes to look into this for you, please?
K
yes
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
K
Shipping address

my street
my town
ontario
my postal code

A
Thank you for waiting, The scanning information indicates that Canada Post made an error in sorting your item. It is not delivered yet, it was scan error, I do apologize for this inconvenience but rest assured that Canada Post is committed to delivering your item and that we have corrected the error. Your item continues to move through our mail stream. Our best estimate is that the item will be delivered on Friday, July 12, 2019. You can continue to track your item at canadapost.ca and sign up for email alerts so that we can advise you of any and all future scans. Also, what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
K
on the 12th ?
K
not acceptable
A
I'm very sorry you've experienced this inconvenience.
K
your company made the mistake, your company get on this and get me my parcel early next week
K
if it arrives on the 12th all hell will break out
A
We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
K
apologies don't get me my parcel
A
what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
K
so contact whoever you have to contact and get me my parcel no later then wednesday
A
We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
K
i can track my parcel online.
K
seriously, how can Canada post just asume people will wait because they messed up
K
and this is not even the 1st time
A
I do apologize for the inconvenience. Is there anything else that I can do to help you with this issue today?
K
i have a postal delivery person that cant read.. or my mail would not end up at my neighbours and their mail with me
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
A
I'm sorry to hear that. I do apologize for the inconvenience.
K
i get notifications for items that fit in my mailbox, but to make sure i put extra effort into getting my mail i then have to track down where that parcel went cause the delivery person didnt fill out the ticket
K
so apologies mean nothing to me... actions do
K
so get on it and get it sorted.. remember wednesday is the cutoff date
A
what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
System: Thanks for chatting with us today!
System: Chat Disconnected
Canada Post

seriously, we are the customers of Canada Post, we have to pay extreme shipping charges and then when they mess up they will offer an "we are sorry" and nothing else.
and because Canada post is basically the only company that deals with this stuff we are not "customers" but "victims" of their system.
complaining... i have done that, by phone.. with Canada post.. last time my parcel got delivered to my neighbour.. 3 days later i received a check from my company for fuel expenditure.. and the envelope had been opened... another envelope had been torn in half..

and that was after i complained about the postal worker seeming inability to differentiate between numbers.

A friend of ours mailed us a package (content: 4 hooded child towels) from Ohio US to Canada with Tracking number CJ169523954US is showing delivered to Brampton at 10:44am on June 7, 2019. However item has not been recieved so far. Several attempts to locate with online chats since June 15 with Canada Post including under Ticket# [protected] and yet issue remains unresolved. I am attaching the record of tracking. Will appreciate if you can investigate and provide resolution.
Thank you.
Kristine Balicha
10 Alston Court
Brampton, ON L6W 3B6
Phone: [protected]
email: rodriguez.[protected]@gmail.com

Over the past few years our post office hours have been rediculous there are tmes posted on the door of when the post office is supposed to be open but the door is locked and we cant get our mail, I went there today at 4:00 and the sign says 4:30 why was the door locked? Why cant I get my mail? The pst office hourse dont work for someone working a 9-5 job, we are not able to get our mail on satudays and the only time the office is open late is on a thursday and thats still hit and miss this is getting very exhausting and very unproffesional why do I and other people in the comunity have to work around the post offices hit and miss hours of opperation? I would like this delt with and so would other people in the comunity, why cant the boxes be accessible to the public atleast? Please fix this issue

license plate: AT-56911
On Danforth AVE heading east towards Playter BLVD
Driver heading east on Danforth was driving recklessly. Almost hit my car from the SIDE because they failed to yield to traffic merging in from a closing lane; literally to get ONE car ahead, she sped up to a dangerous speed and slammed on her breaks right beside me car.
The driver was showing me obscene hand gestures. (Such as shrugging and following it up with flashing me the finger)And coming super close to my bumper as we were nearing Playter BLD. The driver attempted to drive around me, on the westbound traffic lane onto on coming traffic as well to go around me so that she can make a left turn before me on to Playter blvd. If I was as aggressive as she was, I could've not let her back into the proper side of the road and in which case she would have caused a road closing accident on one of the most busiest streets in the GTA (east Bloor line).
As she was turning left on to Playter from Danforth, I snapped a picture of her license plates and yelled out my window that I will be reporting her to Canada Post. To which she replied with sticking her finger out the window at me.
I suggest this person is relieved of their position immediately. This is a prime reason why most people go with privatized carriers instead of Canada post... even though it's free. The employees don't take any pride in their work and it shows with the drivers I encounter each experience.

Every two weeks I receive my subscription to Sports Illustrated. I have not received an issue in more than a month. As well our delivery service in South Delta is now down to maybe once a week. I do not know if this is temporary due to summer vacations. As well our former postal office building apparently has closed. the next best thing I can do is go to Ladner Pharmasave and see if the can help.

Please let me know if there is a specific way I should go about resolving this matter.

Jim Taggart
[protected]
[protected]@gmail.com

The woman who delivers the mail to our bulding does not come to the door to see if I am open (which I am everyday-I'm a business) She puts a slip in the mail box every time, I have even tried talking to her. This is a huge problem for me, because I am a business expecting supplies I ordered to be delivered. I can not leave to pick up my package at the post office! Please I just want her to deliver my packages!

I went to the Post Office at Shopper Drug Mart #1442 to deliver a package containing a brochure and two samples on May 24, 2019 at 11:03 am.
I bought a #4 Bubble Mailer. The weight of the package was .947kg as per the receipt.
The total amount paid including the Mailer was $44.14 and I was told the will take 10 days max to get its destination.
My contact in Mexico told me that he hasn't got the package after the stipulated date. Couple weeks ago I went to the post office trying to find out an answer and I was told that I have to wait becuase it was a holiday in between and the ten days are counted as working days. I understood, so I came back yesterday and the lady told me to call the 800 numbers. She was very helpfull and I knew she was not able to resolve the problem. unfortunately, there is not tracking number to track down the package but there is a bar code # R:329451.104207. I called today to the 800 number and got a soul to answer the phone. Unfortunately, in plain English the gentleman told me to wait for the package to get its destination, or be returned to me. I asked him to be more specific especially after I paid the fee for the service. He said that if niether event happen Canada Post policy is the customer lost. I thought "Canada" Post as an institution trains its employees to practice good customer services as the institutuon mission statement perhaps expresses. I though as well based on the long history of the institution and the lessons learned over the years, has been able to reflect thru their representatives honesty, transparency and care of this type of issue. I understand clearly by your representative that Canada Post doesn't care about this issue. I have to get another package to re-send it to my contact in Mexico, my question is Can I trust Canada Post? Please let me know your comment.

I went to mail a postage paid envelope with sensitive documents today they let me know I could not have a receipt or any kind of tracking as its paid for so unless I paid $12.00 I had no recourse that they even had been given my envelope... Their words not mine. I think this service is terrible and how can a customer have satisfaction if they have no options, I can return a item that I have bought that is postage paid and get a tracking number. I than asked how to make a complaint and was told I don't have a card or brochure look online. I would hope follow up would happen.

Your employee in Marquis is taking advantage of her job, she is gardening and using the water from the building she is taking longer breaks the door has been locked and she is missing she has made bff with the rm lady and they are both trying to run the town!Many people in our town are very upset they seem not to know the job they have are gifts!But your postal worker has become ignorant and arrogant we have a community board in 25 years no one has been told what can be listed but now she has become the police of this board but the gardening and long leisurely walks and rude behaviour is enough We won't stop complaining till something is done.Please be sure to check out the water bill for the building the only members of this garden is the 3 bff not our community I am asking for this to be seriously looked into Thank you

At who is concerned,

I buy many items for my couture design in China from Alie Express and e-Bay online.

Since few months, a lot of them are missing. Mainly the lace butterflies from Alie express and mini flowers
from e-Bay. Much more small packages are missing mainly from Alie Express.I have pictures of everything. I bought different colors, blue, green yellow, sequins and lace butterflies of many dimensions.
I saw the Postman while he was putting my small packages in his pants pockets. He was turned toward the window and did not see me. What a shock! He did not know that I was the tenant of the 404...
I am the only one in my building at 208 St-Andrew Apt # 404 Ottawa ON K1N 5G6 who receives these small packages which are, most of the time, in dark plastic envelopes/bags. Packages are usually 3" x 3" or sometimes little bigger. Perhaps he thinks that it is money... I do not know this postman but I can tell that he is very tall.
Now he knows me because I had to go downstairs last week to get a package from Shoppers Drug Mart. He gave me the package and left as quickly as a jet.
It takes me time to choose my appliques and it takes a lot of time to ship them from China to Canada. It is the first time that I experiment this huge problem with Canada Post. I buy from China since 2009. Now I have to put my sewing project on hold. These items are not so expansive but I really need them in my designs.
If the problem is not solved by the end of June 2019, I will have to find a new address for my shipping from China. These people work very hard to maintain their small business, they do not deserve that neither. They do not get paid when the packages are missing. Shame on this Post Man. Hoping that he will be fired soon, very soon. Now I had to stop my purchases from Alie Express because this problem.
It cannot continue like that. Please let me know asap what you could do or if I should find another address to receive my small packages. These couture creations are an income by adding value to my designs. This Postman is also making trouble to my suppliers mainly from Alie Express.

Michelle Fleury
[protected]

28 years ago we moved outside of Saskatoon and our mailing address was a box number, life was good. Canada Post said they improved service and our mail turned out was being sent back or not getting too us at all. A customer service rep in their wise information asked how much mail we were not getting. She was told if we did not receive it, how would we know. Canada Post improved it once more. Now we know that we are getting mail not delivered because of mis addressed mail. Our mail address is
GS 7087 Box 57 RR 7
Saskatoon, Sask.
S7K1N2
Now when IO phoned with this complaint a man asked once again, how much we were not getting. I said if we don't get mail how would we know? This guy said "the next time you don't get mail, photocopy the address of who sent it" WHAT?
I just have been shorted many months of a magazine because although the company had my address right the shipping label shows
RR 7 STN Main
Where the hell is that and who is going to cover my lost money in subscriptions.

A package sent via 5 day guarantee from Montreal to the Kejick Post Office in Ontario has been in transit from Thunder Bay for 2 business days thus far and is not slated to arrive for another two business days, after the weekend. However as there is no delivery on that day, it won't arrive until the following day: so that is 8 business days and 10 days altogether. Check out a map to see how far Thunder Bay is from Kenora, then to the Kejick post office and you will see why I am flummoxed as to why it could possibly take that long - it is a 5 hour drive from Thunder Bay to Kenora, and the Kejick post office is a 1 HR drive from Kenora. Yet somehow it takes 4 business days plus a weekend for a package via Canada Post to travel a distance of 555km.
Also, Kejick PO is not permitted to sell single stamps nor can one send a package from there because Canada Post won't provide the equipment needed.

One can only assume it's because the Kejick PO is in a First Nations community and the Canada Post Corporation does not see them as equal to other communities, ergo doesn't care that it provides third rate services to it like many other organizations and companies. How else could it justify this epitome of snail mail?

I work for South Kelowna Elementary School at 4176 Spiers Road, Kelowna BC. We have had our mail delivered to the school since the school opened - this school will be 100 years old next year. This past fall, we were told that our mail would no longer be delivered to the school and we have to use a community mailbox. I do not agree with this as we have confidential information and there is theft. Anyways, I was told that boxes would still be delivered to the school. The boxes are NOT being delivered and as this is a school we have many orders being processed - confidential student files and ID, books, technical items, etc. Many of them are jammed into the bigger mailboxes and the corners are torn or damaged or the boxes are very heavy. Today, there is a box in 1A that I cannot lift and it was jammed in that space and takes up the entire compartment. I called 800-267-1177, #6, and was told that maybe I should get someone else to get the box. There is no one else - I am the only secretary, we don't have 1 male staff here at SKE and I am not able to ask a student to do this in case they are injured. I would like the bigger, heavier boxes delivered.

-may 16 2019
-[protected]
-i purchased a medical eating table for my grandfather who had a stroke from walmart and specifically asked no signature upon delivery of this item. I go to track my shipment on the canada post website to see that a signature is required and they will bring my parcel back to canada post if no one is there to sign. Lisa the senior resolution specialist for canada post was of no help with no empathy for this situation as this needed to be home today as my grandfather was being released from the hospital today as well and needs this table. i was told she cannot do anything to help me or resolve this issue, she told me she couldn't call the driver to inform him that no signature was needed, which is untrue I've had canada post call the drivers before. this is horrible and unjust behavior to expect an 88 year old man who is bed ridden from a stroke to sign for a parcel. horrible disgusting behaviour with zero empathy for paying customers. will absolutely never use canada post ever again. Lisa (senior resolution specialist) cant resolve even the littlest of issues what is the point of your job to inconvenience customers? disgusting

Every week we mail out invoices to our customers and many times - like I'd say at least once a month we receive those invoices back in our office as a stack of envelopes. The envelopes clearly say our company name on the front of them in a window envelope with the customer's name and address on them and we still receive them back. Someone is not sorting them properly at the depot. It is very frustrating. And to top it off the envelopes come back in terrible shape like they have been left out in the rain. Not acceptable. This costs our company time and money that should not be happening. Today I have received a stack of envelopes back. Please have this issue resolved ASAP.

I told the postie I wasn't taking paperwork that should never have been filled out because I was home, have disabled arms that were not working properly today & was in a huge amount of pain.

1/ Why are the forms filled out before they get to the address?

2/Why do disabled people get bullied to clean up Canada Post garbage?

3/How much money is being wasted filling out forms before you know if the person is home or not?

4.Why is Canada Post allowed to bully disabled people?

5/What mandate does Canada Post have in place to help disabled people?

6/Why is Canada Post forcing customers to dispose of paper work that shouldn't be filled out until it has been determined that no one is home?

April 27th I ordered a new office chair from Amazon, was a great price, and it was to be delivered April 30th. I happened to be off work on that day, so I checked the status of my chair at 9 am and to my surprise it was out for delivery! Great! Check back on it at 10 am and according to their website, 10 mins after it was scanned as out for delivery, it now said notice left.

So, what does that tell me? Obviously that they aren't even going to try and deliver my package. Canada Post hasn't delivered a single package to me in the past 3 years, I always have to go pick it up even though I make sure the delivery dates are set to dates that I have off work. Worst company ever. If I could choose who delivered my packages from Amazon, I would never pick Canada Post...EVER!

3 times now delivery notice sent by email at approx. 10AM - I go to post box at post office at 2-3pm and delivery card "not" in box - have to get next day - big pain in the butt - mail box full of junk mail but no parcel delivery cards - obviously junk mail takes presidence over everything - I am notifying companies I deal with to send all my parcels via UPS/Purolator etc - Canada Post not reliable in any circumstances, -if you ask the people behind the counter at the post office about this matter they just shrug their shoulders and say - " don't have time to put cards in boxes" - no accountability whatsoever -

A letter was put in a mail box in St. Catharines Ontario on April 6th. It was received in Edmonton 2 1/2 weeks later on April 24th. When paying almost $1 to mail a letter I expect it should arrive in 6 days at the latest (from what I figured from the very hard to understand website). How is it possible to take the amount of time it would take to drive there eight times, taking into account the two statutory holidays ? I often send mail from Edmonton to St. Catharines and it isn't unusual for it to take two weeks. Please explain what the delay is from. The price of postage should be much less and compensation for the poor service should be provided. Any private company would compensate and apologize to keep getting the business. As there is no competition other than expensive courier we are powerless and seem to just have to put up with it. Would at least a book of stamps to make amends not be justified?
[protected]@shaw.ca

On approximately April 1, I mailed a card to my son at 26 - 3520 - 60 st Edmonton T6J 6H5. As he is new at his residence, he said he had to go to Canada Post office to pick it up and just went. He went today and said it was not there. More to the point, I sent another card, two days later, with a Below the Belt $75 gift card for his birthday. It was not there either. My address is 1373 Bonner Cres. Cobble Hill B.C. No, it was not special delivery but I did pu the gift card inside another card to disguise its nature.

John Baty